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Opiniones de Hotel Westport Kansas City, Tapestry Collection by Hilton

2.5 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 49 de 73 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 13 de 73 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 7 de 73 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 73 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 73 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

7.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sabre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de LC, el 14 may. 2024
Sabre, we are glad you enjoyed your stay overall and thank you for giving us all 5. We do hope you will choose Hotel Westport for all your future travels to Kansas City. Looking forward to serve you again.

8/10 Bueno

Paula

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en mayo de 2024
Respuesta de LC, el 7 may. 2024
Paula,Thank you so much for taking the time to submit a review of your most recent stay with us. To be honest, the reason our team does what we do is to present a 5-star experience for each and every guest. I will share this with the team, and they will be ecstatic. We hope to see you back with us very soon.

8/10 Bueno

Sean, Abington

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great rooms, spacious and modern.
Se hospedó 3 noches en abril de 2024
Respuesta de LC, el 7 may. 2024
Thank you for your review. There is nothing better than satisfied guests. Our team truly celebrates these victories. These reviews mean the world to this team, and we can't thank you enough for taking the time to send this review.

4/10 Malo

jaqueline

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They don’t clean your room
Se hospedó 10 noches en abril de 2024
Respuesta de LC, el 7 may. 2024
Jaqueline , Disappointing to see this review. Disappointing especially since your feedback was not brought to our attention while you were staying with us. That being said, we do appreciate your time and would have welcomed the opportunity to address your concerns while you were in house with us. This is not typical of our hotel nor our team. We hope you will allow us another opportunity to change your perception. Please reach out to me when in the area once again. I would welcome the opportunity to meet you and ensure you enjoy your stay.

10/10 Excelente

Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de LC, el 2 may. 2024
Thankyou Isabel for staying with us. It seems you enjoyed your stay. We look forward to welcoming you back anytime travels bring you back to Kansas city.

10/10 Excelente

Catherine

Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 16 may. 2024
Dear Catherine,Thank you for taking the time to rate us! We're thrilled to know that you enjoyed your stay with us. Your support means a lot to our team. We hope to see you again soon, and we promise to continue providing the same level of service for your future visits!Warm regards,Hotel Management

10/10 Excelente

Melody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel has a cool vibe and is very nicely updated. They also have complimentary room service coffee delivered to your room at a pre-scheduled time. Loved that perk! The only drawback is that the walls are thin and you can hear things happening both inside the halls and outside on the street. But this wasn’t a problem for us. We slept very well.
Se hospedó 1 noche en abril de 2024
Respuesta de LC, el 22 abr. 2024
Melody ,Your feedback is music to our ears. We take pride in our service levels, but it never gets old to see great feedback like this. We will pass this great feedback onto our team. We can't wait for your return. Thanks again for the feedback.

6/10 Aceptable

Julia, Columbia

Viaje de negocios
Le gustó: Servicio y personal
Comfortable bed. No coffee maker or shower curtain. Smoke detector blinking intermittently over bed.
Se hospedó 1 noche en abril de 2024
Respuesta de LC, el 22 abr. 2024
Julia ,Thank you for your time and voicing your concerns on your most recent stay with us. We are disappointed that you had some challenges but want you to know we accept your feedback and will address each and every issue firsthand.

10/10 Excelente

Elisha

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean. Great food choices within walking distance. Close to lots of activities.
Se hospedó 1 noche en abril de 2024
Respuesta de LC, el 15 abr. 2024
Thankyou Elisha for your recent stay with us at Hotel Westport Tapestry Collection by Hilton. We are glad to hear you liked our centrally located hotel and cleanliness of the hotel met your expectations. Our team works hard to make sure our guests have a comfortable stay.We look forward to having the chance to welcome you back, whether for business or pleasure, the next time you are in the area.

4/10 Malo

Kenya

Se hospedó 2 noches en abril de 2024
Respuesta de LC, el 29 abr. 2024
Thankyou for the feedback, Please let us know if we can do anything to make your future stays more enjoyable.

10/10 Excelente

Al

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de LC, el 5 abr. 2024
What an amazing review. I can't tell you how happy our team is that you enjoyed your stay. As a team, we do what we do to make our guests experience memorable. Thank you for taking the time to post this review and give us an excellent score. We can't wait to have you back.

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
was a great place to stay in westport
Se hospedó 2 noches en marzo de 2024
Respuesta de LC, el 1 abr. 2024
We take pride in our service levels so to see we executed on all fronts is the expectation. The reward is to get feedback like yours. Thank you from our entire team. We can't wait until your return.

8/10 Bueno

Alyce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The front desk person, Nichole was amazing. She was super friendly and helpful. The only item that needed attention on the property was the elevator, it is definitely aged and needs to be updated.
Se hospedó 2 noches en marzo de 2024
Respuesta de LC, el 1 abr. 2024
First and foremost, thank you for staying with us. We know you have a choice, and we appreciate the fact that you chose our hotel. That being said, I cannot thank you enough for the feedback you have provided. This is such valuable feedback and feedback that we will share with the ownership to make some updates to the elevator cabs. We take great pride in our service and processes and I am glad Nichole set an example of outstanding service. We hope to welcome you back and serve you for future accommodation needs in KC

8/10 Bueno

Treda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel. The room was very comfortable and quiet. The shower was great! Everything was very clean and the staff was exceptionally helpful. The only thing we didn't like was that there was no coffee maker in the room and they didn't have coffee available except for breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de LC, el 1 abr. 2024
It's great to hear that you appreciated the array of amenities at Hotel Westport and enjoy every aspect of the stay other than the availability of coffee maker in the guest rooms. We apologize for any inconvenience due to this. We will address your concern with the upper management as your feedback help us improve our overall hotel operations. We thankyou for your honest feedback. We hope to see you soon.

10/10 Excelente

Robbie

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love this location. My wife and I stay here several times a year. The staff is great, clean location, and you can't beat the Flea Market burgers right across the parking lot!
Se hospedó 1 noche en marzo de 2024
Respuesta de LC, el 1 abr. 2024
Hi Robbie Thankyou for your feedback about your recent stay at our Hotel Westport Tapestry collection by Hilton. It was a pleasure to serve you and we can not wait to share your kind words with our entire team.I am so glad to hear that you love the burgers at Flea market.. We will have some Flea market gift coupons ready for you during your next visit.

8/10 Bueno

Katherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good enough
Se hospedó 1 noche en marzo de 2024
Respuesta de LC, el 25 mar. 2024
Thankyou for taking time to share your feedback about your recent stay with us. We hope to exceed your expectations should you choose to stay with us anytime travels bring you back to Kansas City.

10/10 Excelente

Al

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, comfortable, and clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Lovely Chandla, el 19 mar. 2024
Thank you for this lovely review! It's great to hear that you enjoyed our friendly service and sparkling clean accommodations! Your positive feedback serves as an encouragement to our associates, who truly enjoy focusing on every detail of your stay. We hope you will think of us should your travels bring you back to the area. We are humbled to learn you would choose us again and we hope you find a reason to visit soon.

10/10 Excelente

Andrew

Se hospedó 1 noche en marzo de 2024
Respuesta de LC, el 8 abr. 2024
Thankyou so much Andrew for taking time to share your feedback. We look forward to your next visit.

4/10 Malo

Nicholas

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I would not choose to stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de LC, el 12 mar. 2024
Thank you for sharing your feedback about your recent stay at our hotel. We understand the importance of a seamless and enjoyable stay and regret falling short of expectations. We take all guest feedback seriously to improve our overall operations. Please allow me to contact you personally to discuss your concerns in details.

8/10 Bueno

Ramon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de LC, el 4 mar. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Offiong

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay. The staff was friendly. The guy working the kitchen was nice. We could have eaten dinner in the hotel instead of going out. Room was clean, bed was super comfortable, and the seats in the room was nice. I only wish the desk had a power outlet. But other than that, it was perfect.
Se hospedó 2 noches en febrero de 2024
Respuesta de LC, el 1 mar. 2024
We loved reading you enjoyed the comfort, cleanliness, and convenience our hotel provides. Your kind praise for our staff is appreciated, we are so thrilled to hear that Raj, our restaurant staff member was very welcoming. we thank you for sharing your feedback on the power outlets, we are currently in the midst of adding more outlets. The next time you are visiting the area, we look forward to welcome you back.

6/10 Aceptable

JOHN

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The coffee was not bad it was horrendous! If you want customers to come back you should start with something as inexpensive as that.
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 28 feb. 2024
So disappointing to see your review and that you had some concerns about the quality of coffee. I can assure you that your satisfaction is so very important to our entire team. We will take this feedback and use it to correct our deficiencies and share your comments with the vendor as well. Without your feedback, we can not improve, so thank you from our entire team.

10/10 Excelente

Darnesha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love place I would go back
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 27 feb. 2024
What an amazing review. I can't tell you how happy our team is that you enjoyed your stay. As a team, we do what we do to make our guests experience memorable. Thank you for taking the time to post this review. We can't wait to have you back.

10/10 Excelente

Dean

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the staff , the facilities , and the room , however , why not have a coffee maker in the room or coffee in the lobby and some form of breakfast in that great bar area .
Se hospedó 2 noches en febrero de 2024
Respuesta de LC, el 25 feb. 2024
Thankyou for your feedback. I am glad you liked the hotel and our wonderful team at Hotel Westport Tapestry Collection by Hilton. I have addressed your concerns with our management team as it will definitely help us consider making some changes, However we do have coffee service; coffee is brought to your room upon request and unfortunately breakfast is not complimentary. We hope you will allow us another opportunity to exceed your expectations, should you choose to stay with us for your future travels.

10/10 Excelente

Julia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good lication. Good people
Very helpful reception staff. Nice coffee barrista
Se hospedó 1 noche en febrero de 2024
Respuesta de lc, el 16 feb. 2024
Thank you for taking the time to review your most recent stay with us. We take great pride in our service and could not be happier that you enjoyed your stay and the location of the hotel met your travel needs. Nothing makes us so happy when our guests enjoy our coffee service and the taste of our local coffee. We look forward to your return and do our best to make your stay even more enjoyable.

10/10 Excelente

Bryce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful and surprising experience
The entire facility was clean and updated. Room was modern and very spacious for a boutique hotel. Raj at the bar provided excellent customer service, and strove to make things perfect for his guests.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lovely Chandla, el 16 feb. 2024
It was a pleasure to welcome you to our boutique Hotel Westport Tapestry Collection by Hilton, we’re elated that you thoroughly enjoyed your stay with us. Our team will be thrilled to know that they played a pivotal role in your experience with us, Our very friendly Team member Raj's sincere efforts to make our guests feel welcomed brings so much joy to us and I am glad it did not go unnoticed by you. We will share your kind words and appreciation with our entire team. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excelente

Sherri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All staff were friendly and helpful. Parking was close.
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 15 feb. 2024
Thank you for your review. There is nothing better than satisfied guests. Our team truly celebrates these victories. These reviews mean the world to our team, and we can't thank you enough for taking the time to send this review. I am glad our parking area met your parking needs as well. We truly hope to see you again soon.

10/10 Excelente

Collette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Theres a few options to eat around and most are walking distance. Easy and fast check in.
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 14 feb. 2024
Thank you for taking the time to review your most recent stay with us. We take great pride in our service and could not be happier that you enjoyed your stay and perhaps enjoyed some Kansas city BBQ. We look forward to your return and do our best to make your stay very enjoyable.

10/10 Excelente

RHONDA

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was spotless! Cleanest I’ve ever seen! Staff was very nice! Plenty of parking.
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 15 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We are very thrilled to hear that the hard work of our housekeeping staff did not go unnoticed by you. We hope to welcome you again soon.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de lc, el 12 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely front desk staff
Se hospedó 4 noches en febrero de 2024
Respuesta de Lovely Chandla, el 11 feb. 2024
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our Front desk team's hard work and passion to serve our guests didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Aceptable

Tara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de lc, el 12 feb. 2024
Thank you for sharing your experience. It is concerning to hear of your dissatisfaction, as you have graded us 3 out of 5. Our team takes any reported issues seriously. We are committed to upholding the high standards associated with our brand and will look into making necessary improvements. Your feedback is invaluable in guiding these efforts. Please allow me to contact you personally and discuss any concerns you may have regarding your recent stay with us. we hope you will give us another opportunity to offer a much better experience in the future.

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in and property is very clean
Se hospedó 1 noche en febrero de 2024
Respuesta de LC, el 11 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tasha was fantastic.
Se hospedó 1 noche en enero de 2024
Respuesta de LC, el 28 ene. 2024
Thank you for choosing Hotel Westport Tapestry Collection by Hilton as your choice of your stay . We appreciate your business and feedback .We are glad you enjoyed your stay and Tasha our wonderful team member met your expectations in delivering the best service possible. We We look forward to welcome you back and will do our best to exceed your expectations the next time travels bring you back to our area.

10/10 Excelente

Ash

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely loved the room! Super comfy and clean.. easy to check in. Staff was nice and friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de LC, el 28 ene. 2024
Thankyou for taking time to share your feedback with us. We are glad to hear that you enjoyed your stay with us and our team's efforts to provide the best service possible did not go unnoticed by you. We look forward to serve you in the future as well.

10/10 Excelente

Sam

Se hospedó 1 noche en enero de 2024
Respuesta de LC, el 7 feb. 2024
Thank you for taking the time to share your overall experience. It seems our staff efforts to provide a comfortable and convenient experience have been successful. Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. We look forward to your future stays with us at Hotel Westport Tapestry Collection by Hilton.

10/10 Excelente

John

Se hospedó 1 noche en diciembre de 2023
Respuesta de LC, el 27 dic. 2023
Thankyou for taking time to respond to the stay satisfaction survey. I appreciate your feedback and we look forward to serve you again should travels bring you back to KC

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lovely Chandla, el 20 dic. 2023
Thankyou for taking time to grade us. We appreciate your business and hope to welcome you back anytime travels bring you back to Kansas City. Happy Holidays to you and yours from all of us at Hotel Westport, Tapestry Collection by Hilton

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great. Very clean throughout. Great location.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lovely Chandla, el 4 dic. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

8/10 Bueno

??

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lovely Chandla, el 27 nov. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We liked the staff. They were friendly and helpful which made us feel comfotable..especially Paul who gave us a great recommendation of where to get good barbeque! Also the housekeeping manager was very sweet to me when I got disoriented one morning on the elevator because I hadn't had my coffee yet! We had a good laugh over that.We would come back.
Se hospedó 2 noches en noviembre de 2023
Respuesta de LC, el 21 nov. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

4/10 Malo

ashley

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
It was a nice hotel clean and well kept. For the price i expected a coffee maker at the least in the room or even offered to us but nothing was offered or mentioned about anything when greated to check in no details of anything. I also would have thought that they would have a type of breakfast offered like a free continental breakfast but they only had a restaurant with is nice but like i mentioned before the persons working did not go over any of the details when we checked in at all.
Se hospedó 2 noches en noviembre de 2023
Respuesta de LC, el 21 nov. 2023
Thankyou for sharing your feedback with us. I apologize for any inconvenience you may have experienced during your recent stay. Please accept our sincere apologies and allow us to contact you directly .

8/10 Bueno

Brenda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de lc, el 16 nov. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

10/10 Excelente

james

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de lc, el 16 nov. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Aceptable

Alan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Poor lighting in the room Housekeeping service performed only one of five days
Se hospedó 5 noches en noviembre de 2023
Respuesta de lc, el 16 nov. 2023
Thankyou for your sharing your feedback, we will definitely discuss your concern with our staff. We hope you will give us another opportunity to exceed your expectations, should you choose to stay with us in future,

10/10 Excelente

Rondi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de lc, el 10 nov. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Aceptable

Liz

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Butts
It was fine. But for nearly $200 for one night, breakfast should be free.
Se hospedó 1 noche en octubre de 2023
Respuesta de LC, el 8 nov. 2023
Thankyou for your sharing your feedback, we will definitely discuss your concern with the brand and corporate

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was what I expected. Breakfast could have been better!
Se hospedó 2 noches en octubre de 2023
Respuesta de LC, el 29 oct. 2023
Thankyou for taking time to share your honest feedback, We appreciate your suggestion and are currently working on adding some more breakfast offerings. Should travels bring you back to our area, please allow us to host you and exceed your expectations.

10/10 Excelente

Bret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Chiefs game experience
Fantastic service by everyone at the hotel!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lovely Chandla, el 26 sept. 2023
Thankyou for your recent stay with us and taking time to share your feedback. We strive hard to make sure that our guests have an enjoyable stay with us .I am glad our team's hard work and passion to serve didn't go unnoticed by you. Should your travels bring you back to area please consider our hotel as your home away from home. Looking forward to serving you in future

6/10 Aceptable

Schalonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The property was updated well but there was no microwave in our room and i didn't like the fact that the air conditioning was set to auto and we couldn't change it. I can't sleep when im hot and it got really warm when he air would shut off.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lovely Chandla, el 26 sept. 2023
Thank you for sharing your review. We're disappointed to hear your stay wasn't as comfortable as we had intended. We only want the best for our guests, and clearly we missed the mark. I understand that we did fall short this time but I assure you that this is not reflective of our typically top-notch hospitality, and we'd love nothing more than another opportunity to deliver the stay you deserve. Should your travels bring you back to Kansas City, we hope you'll consider staying with us again.