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Opiniones de Sleep Inn Kansas City International Airport

2.5 out of 5
Sleep Inn Kansas City International Airport
7611 NW 97th Terrace, Kansas City, MO

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 257 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 287 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 190 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 142 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 125 de 1001 opiniones" "

7.0/10

Limpieza

7.4/10

Servicio y personal

6.6/10

Servicios

6.6/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Fernando

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Hello Fernando,We're sorry to hear that you were not completely satisfied with your stay. We encourage you to reach out to our hotel directly so we can address any issues you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Bueno

Gullihatny

Le gustó: Limpieza y servicio y personal
La cama y las almuadas no son muy cómodas
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Gullihatny,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We appreciate you taking the time to share your experience.

6/10 Aceptable

Luz M

Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR, el 31 may. 2023
Hi Luz M,We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Bueno

Cindy

Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello Cindy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Kathy, Platte City

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very decent hotel, nice breakfast options, clean room, friendly staff, and pet friendly!
Se hospedó 5 noches en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Kathy,Thank you for taking the time to share your positive experience with us. We are delighted that you enjoyed our breakfast options, clean rooms, friendly staff, and pet-friendly policy. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excelente

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 20 may. 2024
Hello Judith,We are delighted to hear you found our hotel to be nice. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Excelente

Jake

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and great cozy room with comfy bed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Jake,We are thrilled to hear that you found our staff friendly and enjoyed the cozy room with a comfortable bed during your stay. Your comfort is our priority, and we are delighted that you had a positive experience with us. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excelente

Derrick

Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 17 may. 2024
Hello Derrick,We are pumped to hear you had an excellent stay! Our team looks forward to welcoming you back soon.

8/10 Bueno

Amy

Good stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Amy,We are pleased to hear that you had a good stay with us. Your feedback is valuable, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to contact our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Craig

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This may seem trivial to some, but I appreciate a good breakfast with hot food and an ice machine on the property. When you add that along with friendly staff clean rooms, I rate Hotel this far better than some of the others in the vicinity. Especially the One that shares a parking lot with it.
Se hospedó 4 noches en mayo de 2024
Respuesta de Manager, el 13 may. 2024
Hello Craig,We are delighted to hear that you enjoyed our breakfast offerings, staff friendliness, and clean rooms during your stay. Your feedback is valuable to us, and we strive to provide a comfortable experience for all our guests. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Aceptable

Caitlin

Viaje familiar
No le gustó: Servicios
Cable tv did not work, the room smelled old and musty. Staff were nice.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Caitlin,We are glad to hear that you found our staff friendly during your stay. We apologize for any inconvenience you experienced with the cable TV and the room odor. Your feedback is valuable to us as we continue to strive for excellence in our services. We appreciate you bringing this to our attention and will address these issues accordingly.

8/10 Bueno

kristin, murphy

Le gustó: Servicio y personal
Very close to airport. Conveniently located to restaurants and interstate.
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello kristin,We're pleased to hear you found our hotel's proximity to the airport and local amenities convenient for your stay. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. Should you have any further comments or suggestions, please don't hesitate to reach out.

4/10 Malo

Lori

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The desk clerk was rude. The pillowcases and sheets were dirty. It was very noisy. It was quite overpriced on 5/4 for what was offered.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 6 may. 2024
Hello Lori,We apologize for any inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Should you have any further concerns, please do not hesitate to reach out to our management team directly for further assistance.

10/10 Excelente

Danielle

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Danielle,We are thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back soon for another fantastic stay!

6/10 Aceptable

Jeremy

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Jeremy, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can improve our services for future guests.

10/10 Excelente

Wilfred

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Wilfred,Thank you for taking the time to provide us a high rating! I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excelente

Vivien

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The cleanliness and comforts of home within the suite I.e full kitchen
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 28 abr. 2024
Hello Vivien,Thank you for highlighting the cleanliness and home-like comforts provided in our suites, including the full kitchen facilities. We strive to create a comfortable environment for all our guests to enjoy during their stay with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excelente

Timothy

Le gustó: Limpieza y servicio y personal
Close to everything
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Timothy,We're pleased to hear you found our location convenient. Your feedback is valuable to us as we strive to offer a central base for our guests to explore the area. Should you choose to stay with us again, we hope our proximity to local attractions enhances your experience.

6/10 Aceptable

Terri

No le gustó: Limpieza y condiciones de la propiedad
Outside needs major cleanup
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 25 abr. 2024
Hello Terri, Thank you for sharing your feedback with us. We appreciate your input and will address the matter raised accordingly. Our team is committed to maintaining the highest standards in our property's upkeep to enhance the guest experience.

10/10 Excelente

Christine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was convenient for this trip, parking was easy.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Christine,We are pleased to hear that you found our location convenient and parking easy during your stay. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.

2/10 Terrible

Alex

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Alex,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them accordingly. We value your feedback and hope to welcome you back in the future.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the customer service. And there fast response.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Elizabeth,We are pleased to hear that you appreciated our customer service and quick responses during your stay. Your feedback is valuable to us as we strive to provide excellent experiences for all our guests. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff friendly. The rooms were nicely appointed. Breakfast was a nice treat. I only wish that the biscuits and gravy were warm. Had to use the microwave, but I think it would have been warm later when the heating container had done its work.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Chris,We're thrilled you enjoyed our friendly staff, nicely appointed rooms, and breakfast treat. Your feedback on the biscuits and gravy will be shared with our team for future improvements. We appreciate your input and hope to welcome you back for a warmer experience next time.

8/10 Bueno

Mitzi

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Mitzi, We appreciate you choosing to stay with us! We look forward to welcoming you back for another memorable stay soon.

6/10 Aceptable

Derice

Viaje de negocios, Viaje familiar
No le gustó: Servicios
The property was exactly what I paid for. It was a nice, clean place to lay our heads with a hot shower. With clean sheets and clean towels. I do wish there was more parking since it was raining and we had to park aways from the door. It was a good price for an average stay. No complaints.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Derice, We appreciate your feedback and are pleased to hear you found our property clean and comfortable. We note your comment about parking challenges and will share it with our team for future considerations. We strive to offer a good value for a pleasant stay experience and are glad you enjoyed your time with us.

2/10 Terrible

Shirley

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My card was charged 3 times and have to wait to get my money back, the toilet didn’t work in my room had to ask multiple times for help until they finally just moved us rooms, the staff was not knowledgeable at all to certain situations. This was my first time staying here and didn’t have the best experience and will not be returning
Respuesta de Manager, el 9 abr. 2024
Hello Shirley, We apologize for the inconvenience you faced during your stay. Your feedback is valuable to us, and we will address these issues to ensure they do not reoccur in the future. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with an improved experience.

4/10 Malo

Erika

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
What we didn't like: 1) we bought Queen beds, they gave us full size beds. 2)the place was gross. Dirty covers, and blankets. 3) the whole place smells like if someone has been smoking pot nonstop.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Erika, We apologize for any inconvenience you experienced during your recent stay. We encourage guests to reach out to management directly with any concerns to allow us to address them promptly. Your feedback helps us improve our services for future guests.

6/10 Aceptable

Diana

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Diana, We regret to hear your stay didn't fully meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them promptly.

10/10 Excelente

Jake

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe, clean, good breakfast.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Jake,We are pleased to hear that you found our hotel to be safe, clean, and enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

4/10 Malo

Rose

No le gustó: Condiciones de la propiedad
No hot water! Bfast was just edible....
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Rose, We apologize for any inconvenience you experienced. Your feedback will be shared with the team for improvements. Thank you for staying with us.

6/10 Aceptable

Gracee

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Gracee, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have so we can ensure a more enjoyable experience next time.

8/10 Bueno

Debbie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Debbie, We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Dan

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 11 abr. 2024
Hello Dan,We're thrilled to hear you had a wonderful stay with us! Please don't hesitate to reach out if there's anything else we can do for you.

6/10 Aceptable

Kristi, Delphos

No le gustó: Servicio y personal y condiciones de la propiedad
Air conditioner didn't work. No shuttle to airport.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Kristi,We apologize for any inconvenience you experienced during your stay. Your feedback helps us to improve our services for future guests. For any further assistance or feedback, please don't hesitate to contact our management team directly. We appreciate your understanding and hope to welcome you back in the future.

8/10 Bueno

Katy, Charleston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Katy, We appreciate you choosing our hotel for your stay! If there is anything we can do to enhance your experience next time, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Bueno

Dwight

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and safe
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Dwight,We appreciate your feedback and are pleased to hear that you found our hotel clean and safe during your stay. Our team takes great pride in maintaining a high standard of cleanliness and safety for all our guests. If you have any more comments or concerns, please feel free to reach out to our management directly. Thank you for choosing to stay with us.

4/10 Malo

Breonna

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Dirty & poor quality. Our room wasn’t clean. The floor looked like it hadn’t been vacuumed in 2 weeks, the bathroom definitely needed scrubbed& the lamps were dirty and falling apart. Definitely needed tightened
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Breonna, Thank you for sharing your feedback with us. We regret to learn of the cleanliness issues you encountered during your stay. We appreciate your comments and will share them with our team for review and improvement opportunities.

10/10 Excelente

Joao victor

Good
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 29 feb. 2024
Hello Joao victor,Thank you for sharing your feedback with us. We appreciate your insights and will pass them along to our management team for review and consideration. We always strive to improve our guests' experiences and hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Janet

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello Janet,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your recent visit. We look forward to welcoming you back in the future.

6/10 Aceptable

Amy

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Getting in and out of the hotel was easy. However the hallways were SOO loud at all hours of the night and my room had no hot water
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 21 feb. 2024
Hello Amy, We apologize for the noise disturbances and inconvenience you experienced during your stay. We appreciate your feedback and will address this with our team to ensure a comfortable stay for our guests in the future. If you have any further concerns, please reach out to our management team directly.

6/10 Aceptable

Shawn

No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello Shawn,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We look forward to hearing from you soon.

2/10 Terrible

Amy

Viaje familiar
The smoking in other rooms was so horrible. It smelled awful in our room all night. We will not be going back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Amy, We're sorry to hear about your experience. Our team works hard to enforce our non-smoking policy, so we're disappointed to learn of this. We appreciate your feedback and will address this issue accordingly to ensure a comfortable stay for all our guests.

10/10 Excelente

Toby

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Friendly check in. Room was super clean. Very pleased. Bathroom and shower very small. But clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Toby,We appreciate your positive feedback on our check-in process and cleanliness standards. Should you have any further concerns or feedback, we encourage you to reach out to our management team directly.

10/10 Excelente

Patrick

Le gustó: Servicio y personal y condiciones de la propiedad
Great little room for the price and nice shower
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Patrick,Thank you for your feedback! We're glad you enjoyed the affordability of our rooms and the quality of our showers. We strive to provide value for our guests and ensure a comfortable stay. We appreciate your kind words and hope to welcome you back in the future.

8/10 Bueno

Mitch

Le gustó: Limpieza y condiciones de la propiedad
Fine
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Mitch,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your recent stay. We value your input and will use it to improve our services for future guests. If you have any additional concerns, please don't hesitate to reach out directly to our management team.

8/10 Bueno

Jeba

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 19 ene. 2024
Hello Jeba,Thank you for choosing to stay with us! We appreciate your positive rating and hope you had a pleasant stay. If you have any further comments or suggestions, feel free to reach out to us directly. We value your feedback and always strive to improve our services to provide a truly exceptional experience.

6/10 Aceptable

Magdelene

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Just a rude clerk with no customer service sense
Desk clerk was extremely rude, tried to convince me that I had not advised him about having a dog during check in, despite witnesses who heard me say so. After that, every interaction was rude and looking for problems. Other than that, all was well. Bed and pillows were luxurious, room was clean, heat worked fine, no problems.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Magdelene, We regret to hear about your experience with our desk clerk and apologize if you felt their behavior was inappropriate. We appreciate your positive feedback regarding the comfortable bed, luxurious pillows, clean room, and well-functioning heat. Should you have any further concerns, please feel free to reach out to our management team directly for further assistance.

10/10 Excelente

Scott

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello Scott,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

4/10 Malo

Alan

No le gustó: Limpieza, servicio y personal, servicios
Had a roach in the room that kept crawling through the cracks of the main door. Only reason booked a room here cause the extended stay next door was out of rooms. There’s people that look like they’ve been staying at this hotel for quite some time and let their dogs poop everywhere on the property. It’s a camera right by the side door and soon as you come out it’s dog poop everywhere. The fact management can’t get a backbone and tell tenants to clean it up or leave the property is crazy when asking other customers to spend their hard earned money for a room and have to dodge other people’s dog poop like land mines.
Respuesta de Manager, el 19 dic. 2023
Hello Alan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excelente

Vilma

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 6 ene. 2024
Hello Vilma,We are delighted to hear that you had an excellent experience during your stay with us! We appreciate your kind words and are thrilled that you enjoyed your time at our hotel. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.