Habitación Deluxe, 2 camas Queen size | Camas con pillow-top, caja de seguridad en la habitación y escritorio

Opiniones de Ameristar Casino Hotel Kansas City

4 out of 5
Ameristar Casino Hotel Kansas City
3200 North Ameristar Drive, Kansas City, MO

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 538 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 258 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 107 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1001 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encanta
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 22 abr. 2024
Gracias! Por favor regresa pronto!

8/10 Bueno

Hamilton

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris J., el 21 ago. 2023
Thank you for your patronage, Hamilton! Your feedback is important, and we're delighted to see your overall experience at Ameristar Kansas City was a positive one. We're already looking forward to welcoming you as a guest again!

10/10 Excelente

Reynaldo

Se hospedó 4 noches en julio de 2023
Respuesta de Chris J., el 21 ago. 2023
Thanks for the five stars, Reynaldo! We're delighted your trip to Ameristar Kansas City was an excellent experience. Come back again soon!

6/10 Aceptable

Yasmira

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We expect more of that place
Se hospedó 1 noche en mayo de 2023
Respuesta de Chris J., el 2 jun. 2023
Thank you for taking the time to share your review. We regret to see your recent trip did not meet expectations, and we hope to deliver an improved experience upon your next visit.

10/10 Excelente

Reynaldo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio y accesible muy bueno para vacaciones
Se hospedó 4 noches en julio de 2022
Respuesta de Chris J., el 1 ago. 2022
Gracias! Esperamos su próxima visita.

10/10 Excelente

Yamaisi

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó todo
Se hospedó 1 noche en abril de 2022
Respuesta de Chris J., el 2 may. 2022
Gracias! Vuelve pronto!

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo esta excelente muy buena ubicación todo muy limpio tranquilo muy buen lugar
Se hospedó 3 noches en julio de 2019
Respuesta de AmeristarKC, el 2 ago. 2019
Thank you for the five-star review! We are delighted to see you enjoyed your visit with us and hope to welcome you back again in the future.

10/10 Excelente

Linda, Collinsville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 2 noches en abril de 2024
Respuesta de Chris J., el 22 abr. 2024
Thanks for the kind word, Linda! We are delighted that your stay at Ameristar Kansas City was a five-star experience, and we look forward to welcoming you again in the future!

8/10 Bueno

Brandon

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 22 abr. 2024
Appreciate the positive review, Brandon! Thank you for staying with us at Ameristar Kansas City. We hope to welcome you as a guest again soon for another great experience!

6/10 Aceptable

MICHELE

Viaje en pareja
We were charged a resort fee that when we made our reservation in Feb didn’t have one but it went into effect April 1. Resort fee for no swimming pool, no spa, no fitness center. What is the resort fee for? Also none of the restaurants were open during our 4 day stay.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sami

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Met all expectations
Se hospedó 2 noches en abril de 2024
Respuesta de Chris J., el 18 abr. 2024
We aim to please, Sami! Thank you for taking the time to share five stars from your recent hotel experience at Ameristar Kansas City. Come back again soon!

10/10 Excelente

Rachelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 18 abr. 2024
We appreciate the five-star feedback, Rachelle! Thank you for taking the time to share a great rating from your stay. Come back again soon!

10/10 Excelente

Joe

Viaje en grupo
Great place to be. For an “older” hotel, its cleanliness is unmatched. Was very comfortable staying there.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 18 abr. 2024
We love to hear it, Joe! Thanks for sharing kind words about the comfortable environment at Ameristar Kansas City. We hope to welcome you back for another memorable experience!

8/10 Bueno

Jane

Viaje en pareja
Ameristar hotel was what I would expect at a casino hotel. The rooms were nice and comfortable. Only the fast casual restaurants were open on a Tuesday evening. The better restaurants were all closed. The front desk recommended a steakhouse that was 15 minutes away.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 18 abr. 2024
Thank you, Jane, for taking the time to share kind words from your recent stay. We hope to use your comments to help deliver five-star experiences in the future. Come back again soon!

10/10 Excelente

Erica, Kansas City

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was very nice. The front desk workers provided great customer service. Staff members also greeted us in passing. The rooms were nice and spacious. I would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris J., el 18 abr. 2024
Thank you, Erica, for taking the time to share kind words about the guest service and comfortable experience upon your recent stay at Ameristar Kansas City. We can't wait to welcome you as a guest again in the future!

10/10 Excelente

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I travel a LOT and my room at Ameristar was one of the nicest and cleanest I’ve ever stayed in! Staff was super friendly and helpful! Most often I don’t care too much about my room because when traveling I am not hardly ever in it! I wish I had more time to stay there, the room was so inviting and comfortable!!! But at a casino, who’s in their room? An absolute top notch stay all the way around. Zero complaints or suggestions!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 8 abr. 2024
Thank you, Judith, for taking the time to share such a great review from your recent stay at Ameristar Kansas City! We are thrilled that the guest service and comfortable room helped make your visit a five-star experience. We hope your next stay is just as memorable as your last!

8/10 Bueno

Rodney and Lisa, Smithville

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was great.Food at restaurant was terrible service was good drinks were good
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 1 abr. 2024
We appreciate your review! We are pleased your stay was an overall positive experience, and we hope to address your concerns to help make future visits even better! Come back again soon!

10/10 Excelente

CRISTIAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 1 abr. 2024
Thank you, Cristian, for staying with us at Ameristar Kansas City! We are delighted to see your recent stay was a five-star time, and we look forward to delivering another memorable experience in the future!

8/10 Bueno

Steven

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Nice casino with a wide choice of restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 29 mar. 2024
We appreciate the positive review, Steven! Thank you for staying with us at Ameristar Kansas City and sharing a little feedback from your experience. Come back again soon!

8/10 Bueno

Claudia, chester hill

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had an overnight stay here and was happy with multiple dining options. Clean and spacious room. Helpful staff. The whole casino smells like smoke which is a bit annoying. It would be better if the smoking section was on a higher level so maybe the smell wouldn’t travel all throughout the place. It was quite off-putting. The walls must be super thin because I could hear people talking most of the night and could clearly hear their conversations. I like that the parking is close and easy. Some entertainment for kids would be good - the games room was closed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 29 mar. 2024
Thank you, Claudia, for taking the time to share details from your recent stay at Ameristar Kansas City. We are pleased to see the guest service and dining options were among positives from your experience, and we hope to use your comments to help improve future visits! Come back again soon!

8/10 Bueno

Jeffery

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 25 mar. 2024
We are delighted to see your overall experience at Ameristar Kansas City was a positive one, Jeffrey, and we hope to welcome you back soon for another memorable stay!

6/10 Aceptable

Gregory, Box Elder

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Parking garage is on the other end of casino from the hotel. The mattress had a lot of give to it. The checkin person was rude when I questioned about the additional venue tax because I didn’t understand what she rambled off. It was very quite as nothing was going on there.
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 25 mar. 2024
Thank you for your review, Gregory. We hope to use your comments to help address the negative aspects of your stay and deliver five-star experiences going forward. Thank you again for your patronage.

10/10 Excelente

Claudia, Wichita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris J., el 7 mar. 2024
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excelente

Coby

Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 7 mar. 2024
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!

10/10 Excelente

susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fun going to the casino and eating there.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 1 mar. 2024
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!

8/10 Bueno

Elisha

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 1 mar. 2024
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!

8/10 Bueno

Murray

Viaje en pareja
Le gustó: Limpieza
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 27 feb. 2024
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was nice. The staff were great
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 27 feb. 2024
Mark - We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

10/10 Excelente

Kayla

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and quiet.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 27 feb. 2024
Kayla - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 Aceptable

Tonja

Viaje en grupo
No le gustó: Servicios
No microwave.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 16 feb. 2024
Tonja, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Bueno

MTamanika, Newark

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No room service despite a five day stay.
Se hospedó 4 noches en febrero de 2024
Respuesta de Chris J, el 16 feb. 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excelente

Becky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved that we could stay in one place for the casino and food in the hotel. We will be staying here again when we travel back to KC. ♥️💛
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris J, el 16 feb. 2024
Becky, we are so glad you had a great experience with us. We look forward to seeing you again soon on your next trip to Kansas City!

8/10 Bueno

Vanessa

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This place really needs to be updated. From the carpet to the dated furniture and ancient staff. Shower floor was dirty, stained carpet, atms were down... Staff was not very friendly and avoided eye contact. Not impressed by anything here..
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 16 feb. 2024
Vanessa, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excelente

Jenny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J, el 16 feb. 2024
Jenny, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excelente

Jade

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The shower was dirty there was a plastic shaving cover in there when I took my first shower
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 9 feb. 2024
Thank you for your review. We regret to see some aspects of your stay did not meet expectations, but we are pleased that your overall experience was a positive one. We hope to welcome you as a guest again soon!

4/10 Malo

Charlie

Viaje familiar
No le gustó: Servicios
Food was bad tased like it came out of a can
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris J., el 9 feb. 2024
We regret to see your time at Ameristar Kansas City did not meet expectations. If there are further specifics to share that might help improve future visits, we encourage you to reach out via the Contact Us page on our property website.

10/10 Excelente

Steve

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 9 feb. 2024
Thanks for the five stars, Steve! We value your patronage and feedback, and we are pleased to have delivered a five-star experience upon your recent stay. Looking forward to your next reservation.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 9 feb. 2024
We appreciate the five stars, David! Thank you for staying with us at Ameristar Kansas City and for taking the time to share positive feedback from your experience. We hope your next stay at Ameristar is just as great as your last!

10/10 Excelente

Todd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice casino, much bigger than I expected
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris J., el 5 feb. 2024
Appreciate the kind words, Todd! Thanks for staying with us and for taking the time to share your experience. We look forward to your next visit to Ameristar Kansas City!

8/10 Bueno

Allen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very enjoyable stay!
Se hospedó 2 noches en enero de 2024
Respuesta de Chris J., el 5 feb. 2024
We love to hear it! Thanks for taking the time to share positive feedback from your recent stay. We hope your next trip is just as great as your last!

10/10 Excelente

quanitta

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
clean and peaceful
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 31 ene. 2024
Thank you for the kind words! We're pleased that our standard for cleanliness and a pleasant gaming atmosphere helped make your stay a five-star experience. Looking forward to your next reservation!

10/10 Excelente

Lisa

Le gustó: Limpieza y condiciones de la propiedad
It was super nice!
Se hospedó 2 noches en enero de 2024
Respuesta de Chris J., el 31 ene. 2024
That's what we like to hear, Lisa! Thank you for taking the time to share kind words from your recent stay. We hope your next visit to Ameristar Kansas City is just as great as your last!

4/10 Malo

Greg

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was average. No special service. A room with a bed. We expected a non smoking room. The room smelled of smoke so someone had smoked in the room. There was a lot of traffic pas our door and noise. Woke us up throughout the night.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 31 ene. 2024
Greg, we regret to see your recent experience at Ameristar Kansas City did not meet expectations. We strive to deliver comfortable and pleasant hotel conditions during every stay, and we hope to use your comments to improve future experiences. If there are further details we can use to improve the next stay, we encourage you to contact us directly via our property website.

6/10 Aceptable

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 31 ene. 2024
Thank you for staying with us at Ameristar Kansas City. We hope to deliver a five-star experience upon your next visit.

10/10 Excelente

bob

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice facility.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 25 ene. 2024
We appreciate the kind words, Bob! Thank you for staying with us at Ameristar Kansas City and for taking the time to share your review. We hope your next trip is just as great as your last!

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 25 mar. 2024
Thank you for staying with us and for taking the time to share your wonderful experience with us and others! We look forward to your next reservation!

8/10 Bueno

Cristian, St Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good and clean hotel - very comfortable stay
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 24 ene. 2024
We appreciate the kind words, Cristian! Thank you for staying at Ameristar Kansas City. Come back again soon!

10/10 Excelente

Timothy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 24 ene. 2024
We appreciate the five-stars, Timothy! Thank you for staying at Ameristar Kansas City. We are thrilled that your experience met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excelente

Gina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 24 ene. 2024
Thank you for staying with us, Gina, and for taking the time to share positive feedback from your recent visit to Ameristar Kansas City. We are delighted your experience was five stars, and we hope to welcome you as a guest again in the future!

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Annoyed by housekeeping
Housekeeping came knocking at 8am and then again at 10:00am. Checkout isn’t until 11am. That was pretty irritating considering we had a long night. Front desk had radio time to stop knocking before checkout.
Se hospedó 1 noche en enero de 2024
Respuesta de Chris J., el 18 ene. 2024
Thank you, Jennifer, for taking the time to share comments from your recent stay. We hope to use this review to improve future experiences at Ameristar Kansas City. We are pleased your overall visit was a positive one, and we hope to welcome you back in the future for an even better experience!