Estimado Nestor GustavoGracias por elegir alojarse con nosotros en Novotel Phuket Kata Avista Resort & Spa. Estamos encantados de saber que tuvo una experiencia increíble y que quedó satisfecho con nuestro personal. Nos esforzamos por ofrecer el mejor servicio de hospitalidad y parece que hicimos precisamente eso para usted. Esperamos volver a darle la bienvenida pronto. Atentamente, Massimo BernardiDeputy General Manager

Dear Aleksandar Filip,Thank you for your 5/5 review. We're glad to read you had an excellent stay with us and we look forward to welcoming you back soon.

Dear Aleksander,Thank you for your 5/5 review. We're happy to see that you enjoyed our clean room, sumptuous breakfast, and our resort location and its proximity to the beach. We look forward to welcoming you back soon.

Dear Glen,Thank you for your 5/5 review of Novotel Phuket Kata Avista Resort & Spa. It's good to see that you enjoyed your stay and made good use of our facilities. Thank you for highlighting our great location with easy access to Kata beach and within the neighborhood. We hope to see you back again soon.

Dear Michael,We're sorry to hear about your disappointment with your stay and that you had issues with an access card. I'm sure the team dealt with it promptly. As for the team members, I was surprised to see a negative review of our service team. We apologized that the check out took long time for you and that we kept you waiting. We do provide an Express Check-out Service but please inform us 24 hours prior to your check-out date/time. Regarding a construction noise, we apologized that it had an impact on your overall experience. We would have been delighted to discuss any issues with you during your stay.Best regards,

Dear Byunghee,Thank you for your review. We're happy to read that you found good value in your stay and recognizing service levels of our team members. We look forward to welcoming you back soon.Best regards,

Dear ERI,Thank you for your wonderful review! We’re pleased to read you enjoyed all the aspects about our resort from your spacious room with a sea view and breakfast varieties (especially Thai food) to our high standard of cleanliness and the proximity to Kata Beach. We hope to have a chance of welcoming you back again soon.Best regards,

Dear Tatjana,Thank you for your 5/5 review. We are happy to see that you enjoyed your stay with us. We hope to see you back at the resort again soon.

Dear Krisnavanh,Thank you for your review. We are happy to hear that you enjoyed your stay overall. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

Dear Reena,Dear Reena, Thank you so much for your detailed review on your recent stay. It’s wonderful to know that you enjoyed our swimming pools, our great location, and the convenience of our shuttle service to Kata Beach. As for the breakfast, we appreciate your mention of providing more Vegetarian options and our Chefs will work on it for improvement. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

Dear William,Thank you for your great review. We're delighted to read how much you enjoyed our spacious room and the service levels provided by our team members. Thank you also for highlighting our high standard of cleanliness. We look forward to welcoming you back soon.Best regards,Massimo BernardiGeneral Manager

Dear Michael,Thank you for your kind review! We're delighted to see that you and your partner had such a lovely stay with us, and that the hospitality of our team members contributed to your wonderful experience. We hope to welcome you back on your next visit soon.Best regards,Massimo BernardiGeneral Manager

Dear Sami,On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team.Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Warm Regards,Massimo BernardiGeneral Manager

Dear Kuang,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and we truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.Thank you once again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to welcoming you and your family back for another memorable stay in the future.Best Regards,Massimo BernardiGeneral Manager

Dear Toh Zhen,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas where we can improve our services.We apologize for any inconvenience caused by the steep slope leading to the resort and the challenges it may have posed in accessing nearby attractions. We understand the importance of convenience for our guests and will explore potential solutions to make the journey more manageable.Regarding the condition of our facilities and the lack of soundproofing in your room, Wi-Fi signal in the room, reception experienced and in certain room locations and we sincerely apologize for falling short of your expectations for a special occasion. We will address this matter with our team to prevent recurrence.We value your patronage and hope that you will consider giving us another chance to exceed your expectations during your next visit.Warm regards,Massimo BernardiGeneral Manager

Dear ElijahandMelanie,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed excellent customer service from our wonderful staff and that your room was well-maintained throughout your stay.It's wonderful to know that your family appreciated the restaurant, pool facilities, and fitness center, as well as the Little Ocean playroom and children's activities. We're glad we could provide a memorable experience for your entire family.We appreciate your feedback regarding the condition of some of the garden view rooms. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future.Thank you for choosing our property, and we look forward to welcoming you and your family back for another wonderful stay!Warm regards,Massimo BernardiGeneral Manager

Dear William,Thank you for taking the time to share your wonderful experience at Novotel Phuket Kata Avista Resort & Spa with us. We are delighted that you enjoyed the excellent service, food and our great location to Kata Beach. Our swim up pool bar is one of our most popular features, so we are glad you enjoyed it! At Novotel Phuket Kata Avista Resort & Spa, we strive to provide our guests with an enjoyable and memorable stay. We hope that your stay here was just as pleasurable as what you experienced and look forward to welcoming you back again soon!Kind Regards, Massimo BernardiGeneral Manager

Dear Kimiko,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear Muhammad Ali,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

Dear Scott & Lydia, We are delighted to hear that you enjoyed your experience at Novotel Phuket Kata Avista Resort & Spa. Your satisfaction is our top priority and we strive to provide the best service possible. We hope you will visit us again soon. Best Regards, Massimo Bernardi Deputy General Manager

Dear Fredrica,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear Thom,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Massimo BernardiDeputy General Manager

Thank you for the appreciation. Kindly do Visit again.

Dear Mathieu,Thank you for taking the time to write a review of your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you and your family enjoyed your stay with us and found the location, spa, rooms, pool, children's playroom and restaurant to be wonderful. We strive to provide our guests with an exceptional experience and it is wonderful to hear that we have achieved this for you. Thank you for recommending us to others and we look forward to welcoming you back again soon.Warm regards,Massimo BernardiDeputy General Manager

Dear Kuan Hock,Thank you for taking the time to provide us with feedback on your stay at Novotel Phuket Kata Avista Resort & Spa. At Novotel Phuket Kata Avista Resort & Spa, we strive to provide a comfortable and pleasant environment for all guests. We understand the difficulty of walking up the steep road leading to our hotel, so we are pleased to offer transport services every hour from and to the beach. We value your feedback and hope that we can welcome you back in the future for another enjoyable experience. Sincerely, Massimo Bernardi Deputy General Manager

Dear Kjetil,Thank you for your recent visit to Novotel Phuket Kata Avista Resort & Spa. We are glad to hear that you had a positive experience with our helpful and friendly staff and that the pool was good for smaller children and also had playgrounds attached.At Novotel Phuket Kata Avista Resort & Spa, we are committed to delivering excellent service and creating memorable experiences for all our guests. We strive to ensure that all our guests have a pleasant stay with us, so your feedback is extremely valuable.We hope you will come back again soon!Sincerely,Massimo BernardiDeputy General Manager

Dear Sinem,Thank you for taking the time to share your feedback about your recent stay at Novotel Phuket Kata Avista Resort & Spa. We are sorry to hear that your room had a weird smell.Here at Novotel we strive to provide the highest level of service and comfort for every guest, and we regret that your experience did not meet this standard. We appreciate you bringing this to our attention as it allows us to continuously improve and adjust our services to ensure our guests have the best possible experience. Again, thank you for your valuable feedback and we hope we can welcome you back in the future! Sincerely, Massimo BernardiDeputy General Manager

Dear Daniel,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear John,Thank you for your recent visit to Novotel Phuket Kata Avista Resort & Spa. We are glad to hear that you had a positive experience with our helpful and friendly staff and that the pool was good for smaller children and also had playgrounds attached.At Novotel Phuket Kata Avista Resort & Spa, we are committed to delivering excellent service and creating memorable experiences for all our guests. We strive to ensure that all our guests have a pleasant stay with us, so your feedback is extremely valuable.We hope you will come back again soon!Sincerely,Massimo BernardiDeputy General Manager

Dear Randy, Thank you for taking the time to share your experience at Novotel Phuket Kata Avista Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. We are sorry to hear that the breakfast menu did not meet your expectations and that the bathroom door design could be improved. At Novotel, we strive to provide our guests with a memorable stay and ensure all needs are met. As such, we appreciate your feedback and will take it into consideration for future improvements. Thank you again for your valuable feedback - it is very much appreciated! Kind Regards,Massimo BernardiDeputy General Manager

Dear Sasidaren, Thank you for taking the time to review Novotel Phuket Kata Avista Resort & Spa. We are delighted that you appreciate our accessibility to whatever a tourist would need and we strive to keep our guests' satisfaction as our top priority. At Novotel Phuket Kata Avista Resort & Spa, we believe in providing all of our guests with an enjoyable and memorable stay. We look forward to welcoming you back in the future. Sincerely, Massimo BernardiDeputy General Manager

Dear Isabelle,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear Prashanta,Thank you for your rating of Novotel Phuket Kata Avista Resort & Spa. We are delighted that you had an enjoyable experience with us. We look forward to welcoming you again soon.Best Regards,Massimo BernardiDeputy General Manager

Dear Vikram,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear Khun Dikla,Thank you for the feedback shared by you!A positive feedback motivates us to do better.Look forward to having you again with us!Kind RegardsNovotel Kata Team

Dear Khun Carol,Greeting from Novotel Phuket Kata Avista Resort and SPA.Thank you for taking the time to write the below comment. We are happy to read that you have enjoyed your stay with us.In regards of the shuttle bus to run up and down the hill, please be advised that options are under consideration. We do hope to implement the most efficient one soon.Once again, thank you for choosing our hotel as your “home away from home”.Kind regards.Novotel Kata Team

Caro Roberto, Grazie per aver trovato il tempo di condividere la sua esperienza con noi. Siamo lieti di sapere che ha trovato le nostre strutture adatte ad una vacanza in famiglia e che è rimasto colpito dalla cordialità del nostro personale. Al Novotel Phuket Kata Avista Resort & Spa, ci impegniamo a fornire servizi e comfort eccezionali. Prendiamo sul serio tutti i feedback e la ringraziamo per aver condiviso con noi i suoi pensieri. Saremo lieti di poterla riaccogliere in futuro per offrirle un'esperienza ancora più piacevole. Cordiali saluti, Massimo BernardiDeputy General Manager

Lieber Shanchivan, vielen Dank für Ihre freundlichen Worte über das Novotel Phuket Kata Avista Resort & Spa! Es freut uns sehr zu hören, dass Sie und Ihre Familie einen tollen Aufenthalt hatten. Bei Novotel sind wir bestrebt, unseren Gästen einen angenehmen und unvergesslichen Aufenthalt zu bieten, und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Wir hoffen, dass Sie uns bald wieder besuchen werden! Mit freundlichen Grüßen, Massimo BernardiNovotel Phuket Kata Avista Resort & Spa Leitung

Dear Vineeth,Thank you for taking the time to share your experience with us. We are pleased to hear that you found a spacious family room and the two pools were exciting for your kids. We also appreciate that you found our VR playroom interesting. We apologize if our staff was unable to provide more information on good restaurants and tours, as well as not suggesting delivery options. Our team strives to provide excellent customer service, and we regret if this did not live up to your expectations. At Novotel Phuket Kata Avista Resort & Spa, we take pride in offering exceptional experiences for our guests while providing quality services and amenities with a friendly smile. It is our hope that you will give us another chance and stay with us soon. Sincerely, Massimo BernardiDeputy General Manager

Dear Dorte,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the ambience of the resort, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

Dear Eric,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Massimo BernardiDeputy General Manager

Dear Alexandra,On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room with sea view and private balcony, overlooking the pristine Kata Beach offer a relaxed holiday getaway and tranquil views of the Andaman sea and lush tropical greens, our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team.I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

Dear Helen,We very much appreciate your comments regarding your stay at the Novotel Phuket Kata Avista Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Massimo BernardiDeputy General Manager

Dear Golnar,On behalf of our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious family room as well as our facility and rest assured that your detailed feedback will be shared to the team.At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay.Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa.Best Regards,Massimo BernardiDeputy General Manager

Dear Kapil,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the five-star review! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

Dear Mehrzad,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kata Avista Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Massimo BernardiDeputy General Manager

Dear TAKENORI,Greetings from Novotel Phuket Kata Avista Resort and Spa.Thank you for visiting and for the rating! We truly appreciate you taking your valuable time to share your feedback as it provides us with opportunity to improve our standards.I personally look forward to welcoming you on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand.Best Regards,Massimo BernardiDeputy General Manager

Dear Pranav Vijay,On behalf our entire team, thank you for your recent stay with us.I would like to inform that our resort is very strategically located in a Tsunami rescue area, with a walking distance to both Kata and Karon Beach. For the convenience of our guests, we also provide shuttle van to Kata Beach between 09.00 till 21.00 hrs.Thank you for your feedback which gives us opportunity to improve our services. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear Renee,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager

Dear wing yee,Greetings from Novotel Phuket Kata Avista Resort and Spa!On behalf our entire team, thank you for your recent stay with us and for sharing your experience.Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services.We look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards,Massimo BernardiDeputy General Manager