2/10
I recently stayed at a property booked through Vrbo on Big Island, Hawaii, and feel compelled to share my experience to inform future guests. While the location was as expected, the condition of the suite and the events that transpired significantly impacted our stay.
Firstly, upon arrival, we noticed a lack of cleanliness in the suite. The doors were covered in dark, dirty fingerprints, suggesting they hadn't been properly cleaned for some time. We also encountered flies in the corners of the room, which we had to deal with ourselves.
Moreover, the bedding was unsatisfactory. We found writings with markers on the pillowcases and sheets, which is not only unhygienic but also unprofessional for any lodging. The towels provided had visible stains, further adding to our discomfort regarding the cleanliness of the place.
Apart from these issues, we experienced a distressing incident during our stay. On the night of January 17, 2024, there was a violent altercation in the adjacent suite , which raised serious safety concerns for us. Despite reaching out to the host for immediate assistance and expressing our safety concerns the following morning, the response was dismissive, and no adequate solution was provided. This lack of support and concern for guest safety forced us to check out two days earlier than planned.
Given these experiences, I cannot recommend this property. The lack of cleanliness and the host's inadequate response to serious safety concerns were very
Kevin S.
Se hospedó 5 noches en enero de 2024