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Opiniones de Kemer Residence

Kemer Residence
Merkez Mahallesi, Gonul Yazar Sokak 2, Kemer, Antalya

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 8 de 12 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 12 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 12 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 12 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 12 opiniones" "

9.2/10

Limpieza

7.2/10

Servicio y personal

9.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Eren

Se hospedó 1 noche en octubre de 2023
Respuesta de Emine Canik, el 24 oct. 2023
Değerli Misafrimiz,Öncelikle bizi tercihinizden dolayı çok teşekkür ederiz.Bir dahaki Kemer tatilinizde sizi tekrar misafir etmekten memnuniyet duyarız.

10/10 Excelente

Deniz

Le gustó: Limpieza, servicios, condiciones de la propiedad
It was great, we loved it.
Se hospedó 3 noches en octubre de 2023
Respuesta de Emine Canik, el 24 oct. 2023
Dear Gıest ,First of all , we thank you gor choosing us and hope to see you again ; next time in Kemer

10/10 Excelente

Nathanael

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great place to stay!
Great service, really great stay!
Se hospedó 1 noche en noviembre de 2021
Respuesta de Emine, el 15 mar. 2022
Thank you very much for your evaluation. We will be pleased to welcome you again.

10/10 Excelente

Maurice

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Fantastic
Fantastic stay, excellent apartment which suited all our needs. I would highly recommend this property.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Fatma nur

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
HARİKA BİR KONAKLAMA ⭐⭐⭐⭐⭐
Mükemmel bir tatil yaşadık.Özellikle Zoryana Hanım bize çok yardımcı oldu.Çok temiz evde konaklamamızı yaptık.Havuzun boyutu da oldukça iyiydi.Aynı zamanda denize çok yakındı konum olarak da idealdi.Anlaşmalı oldukları beachte ücretsiz sezlonglardan yararlandık bize bu konuda da yardımcı oldular.Aynı zamanda araçsız geliyorsanız minübüslere de çok yakın,gezmek istediğimiz her yeri kolaylıkla gezebildik.Kesinlikle harika bir tatil için tavsiye ettiğim bir yer :)
Se hospedó 6 noches en julio de 2021
Respuesta de Emine Canik, el 21 jul. 2021
Değerli Misafirimiz Fatma Hanım, Kıymetli vaktinizi alıp, bizi değerlendirdiğiniz için çok teşekkür ederiz. Bir dahaki Kemer tatilinizde sizi tekrar görmekten memnuniyet duyarız. Saygılarımızla

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Molto tranquilla proprieta simpatica piscina sempre aperta
Se hospedó 6 noches en septiembre de 2020
Respuesta de Kemer Residence Guest Relation, el 2 nov. 2020
Dear Guest , Thank you for choosng us. Your valuable comments are very important to us. We will be pleased to welcome you again on your next visit to Kemer.

8/10 Bueno

Murat

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Emine Canik, el 2 oct. 2020
Değerli Misafirimiz, Değerlendirmeniz için teşekkür ederiz.

2/10 Terrible

Susan

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Terrible Experience - DO NOT STAY HERE!
We booked to stay at the Kemer Residence for 1 night. This place has NO sign outside saying Kemer Residence in any form. There is nothing on the entrance gate except for a construction companies plaque and a "beware of the dog notice". The place was in complete darkness when we arrive. There is no reception or gatehouse. We eventually found a gentleman in a building a block away who came to help us. He rang around and managed to find the person who had information of our arrival. Following the conversation it transpired which apartment we were booked in and that the key was hidden (inside a live electrical box). We were shown in by the gentleman and he told us the wifi code and left. Needless to say wifi did not work. We then found out that there was no running water in the whole apartment. We then had to wait around for someone to come and resolve the issue. The apartment itself is in need of some TLC. The smoke detector is broken. There is a kitchen door hanging off it's hinges. Stains to flooring. Shower cubicle was dirty in the corners. The one positive was the bed was really comfortable but there was no extra blankets for the colder nights. We ended up using the air conditioning to warm the place but these are old units and very noisy. We complained to the Customer Service lady who phoned us to tell us were to leave the key on departure. She seem to think the whole sorry experience was funny and laughed when we told her of our experience. Not recommend!
Welcome Sign - BEWARE OF THE DOG
Only signage outside belongs to construction comapny
Broken Smoke detector
Water stains on ceiling
Se hospedó 1 noche en diciembre de 2019
Respuesta de Emine Canik, el 23 dic. 2019
Dear Guest Thomas & Susan Palmer, First of all, thank you for your feedback. We are sorry about the issues you are dissatisfied with, we would like to convey that the necessary improvements will be made immediately.When you arrived late in the evening and we didn't have a contact number, we felt sorry that we couldn't contact you.Please note that we check the apartments in terms of technical and cleanliness prior to each entryWe are well aware of the details you are viewing and the renovation of this apartment will begin as soon as possible. Marble floors are not dirty and stained by chemical cleaners. These are the details that can be removed.The air conditioning system and the Siemens brand are working very well.Wifi works. There was a water outage from the region and we learned that the problem was solved while you were there. Air conditioners are performing well .In short, your positive feedback is as important to us as your constructive criticism. Thank you again for your interest, as the Kemer Residence family, we would like to see you again soon. Best Regards

10/10 Excelente

Cemilcan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kemer Residence'ta 4 gece
Her şey fotoğrafta gözüktüğü gibi güzel ve kaliteliydi. Sakin ve huzurlu bir ortamdı. Sadece bazen civardaki gece kulüplerinin sesi geliyordu ama kapı ve önceleri kapattığınızda bu durum da çözüme kavuşuyor. Her şey gayet temiz ve kullanışlıydı. Denize ve Kemer merkeze çok yakındı. Ulaşımı kolay bir yerde olması da bir artıydı. Odanın içinde her şey vardı ve dışarıdan bir şey almamıza gerek kalmadı. Herkese tavsiye edebileceğim bir yer. Kemer tatilinizde kalacak yere karar vermeden önce mutlaka bir göz atın derim.
Se hospedó 4 noches en julio de 2019
Respuesta de Emine Canik, el 21 ago. 2019
Değerli Misafirimiz Cemilcan Özbek Bey, Kemer Residence Apart Oteli tercih etmiş olmanızdan ve zaman ayırıp kıymetli görüşlerinizi paylaşmanızdan dolayı çok teşekkür ederiz. Sizleri yeniden ağırlamaktan mutluluk duyacağız. Saygılarımızla

10/10 Excelente

Seyhmus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet nice place
We rented pool access room. Our holiday was very well spent. Hosts was very helpful. Whenever I needed anything, I phoned them and they answered every time. Villa apartments location is very good. Only 100 meters walk to the beach, 100 meters walk to town center, local grocery shops and restaurants. Night clubs are only one block away. Location is quiet, there wasn't much gests when we booked the place. Our 3 years old daughter spend hours in children pool. We loved walking along the beach on the pavements at night times with ice creams on our hands. During our stay in Kemer, we observed that majority of tourists are russian. There are many attractions and events you can participate e.g. boat tours, parasailing.
Se hospedó 5 noches en mayo de 2019
Respuesta de Emine Canik, el 10 jul. 2019
We are very pleased that you like Kemer and of course our Residence.And hope to see you next time.

6/10 Aceptable

Linda, Devon

Le gustó: Limpieza
No le gustó: Servicio y personal
Customer Service needs to be worked on.
Booked 2 aparts one ground floor access for my 70+ parents and pool view they were given the garden view room on arrival. After complaining and spending 2 hours of our holiday conversing with Murat and Emine they finally moved the other couple out and after a clean moved my parents into the correct pool view room. Bad experience from the start. I have lived in Turkey for a number of years this is the first time I have experienced this level of service. At one point they wanted us to wait 3 days to move in when the other couple checked out. Turkish people are renowned for their helpful nature. Neither owners came to ask if we were ok after this initial experience and avoided us once we asked about pool umbrellas which never materialised and lots of other stated facilities were missing.Not enough mugs, crockery, saucepans, iron, ironing board, airer, pool umbrellas which are all listed on the website.These items came in bit by bit from their staff during our stay but NOT the umbrellas. There are not enough sun loungers for the rented apartments, not enough space in the sun by the pool in peak season. Our time there was fine as nobody else joined us by the pool. If all apartments were rented this would be a different matter and especially if people smoked by the pool area as they would be directly in front of your apartment. You are 150 metres from the 3 biggest nightclubs in Kemer which can be heard until 4am. There is no front desk as stated to query anything.
Se hospedó 8 noches en mayo de 2017

10/10 Excelente

Anette Lund

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastisk sted :)
Det var et fantastisk sted flot have med pool søde udlejere og skøn lejlighed så flot vi var så glade:) tæt på strand og alt butikker restauranter og byliv hvis man ønsker. rengøring så flot:) kunne måske bare godt have ønsket mere end 1 gang pr, uge. da vi selv gerne ville lave mad indimellem må jeg indrømme der manglede udstyr i køkkenet men fik det sagt og alt godt. flotte Siemens ting ovn-køleskab-micro-vaskemaskine stedet var som et home away:) Kan varmt anbefales:)