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Opiniones de The Kennebunk Inn

2.5 out of 5
The Kennebunk Inn
45 Main St, Kennebunk, ME

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 207 de 609 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 609 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 609 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 57 de 609 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 36 de 609 opiniones" "

8.4/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Rosaida

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de The Kennebunk Inn Team, el 10 sept. 2022
Thank you for leaving a review. We hope you enjoyed your stay at our inn!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good place for a weekend
All went well during our stay
Se hospedó 1 noche en mayo de 2022
Respuesta de The Kennebunk Inn Team, el 31 may. 2022
We are very glad to hear your enjoyed your stay with us. We hope you'll stay with us again!

6/10 Aceptable

Jillian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The inn is cute and clean. Our shower had zero water pressure. I wouldn’t recommend ladies washing their hair. It was loud in the morning with other guests coming down the stairs and walking around. The staff was very friendly.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en mayo de 2024
Respuesta de Angela Arena, Guest Relations, el 24 may. 2024
Thank you for your feedback, Stephanie. We're glad you enjoyed your stay!

10/10 Excelente

Cassandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Charming
Se hospedó 1 noche en mayo de 2024
Respuesta de Angela Arena, Guest Relations, el 17 may. 2024
Dear Cassandra: Thank you for taking the time to post a review. We are so happy you enjoyed your stay with us!

6/10 Aceptable

Emily, Bath

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The hotel was nice, the front clerk was kind, and the room was very clean. The bed in room 10 was AWFUL. It sagged on both sides and felt like I was laying on straw that was covering bare coils that were on top of a trampoline. If you sat on the side of the bed, you were then practically sitting on the floor. The hotel is also very loud-it’s a cool building but if you’re a light sleeper it could be a nightmare without a sound machine. I also didn’t love the lack of security at the property; the back door remains unlocked all night but there isn’t someone manning the front desk (from what I could tell).
Se hospedó 1 noche en abril de 2024
Respuesta de The Kennebunk Inn Team, el 13 abr. 2024
Thank you for sharing your feedback. We appreciate hearing how we can approve our guests experience. We do have staff on-site 24/7, and we do recommend that guests contact our in-house staff immediately should they have any issues with their roooms so we can ensure your satisfaction during your stay.

10/10 Excelente

Cheryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property. Staff were attentive and informative of the location. There were homemade cookies and free coffee/tea/hot chocolate in the reception!
Se hospedó 1 noche en marzo de 2024
Respuesta de Angela Arena, Guest Relations. , el 7 abr. 2024
Thank you, Cheryl! We are so glad you enjoyed your stay with us!

4/10 Malo

Amanda

Se hospedó 2 noches en febrero de 2024
Respuesta de Angela Arena, Guest Relations. , el 21 mar. 2024
Hi Amanda! Thank you for taking the time to leave a review. Please let us know how we could have improved your stay with us.

10/10 Excelente

pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very comfortable and plenty of space, front door personnel was very friendly and helpful in recommending places to go in the area. Would highly recommend.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Kennebunk Inn Team, el 11 ene. 2024
Thank you, Pamela! We appreciate your feedback.

10/10 Excelente

Samantha

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Kennebunk Inn Team, el 11 ene. 2024
Thank you! We hope you'll stay with us again soon!

10/10 Excelente

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very charming Inn. Quiet, very comfortable, and friendly. Love the little tavern in the Inn.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Kennebunk Inn Team, el 11 ene. 2024
Thank you, Judith! We're so glad you enjoyed your stay with us.

8/10 Bueno

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Kennebunk Inn Team, el 11 ene. 2024
Thank you for leaving a review! We'd love to hear more about how we could have turned that 4 into a 5.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I has a wonderful old-fashioned feel. I know they were aware of me but left me alone unless I asked. I would have loved a fridge in my room!
Se hospedó 4 noches en noviembre de 2023
Respuesta de The Kennebunk Inn Team, el 3 dic. 2023
We're so glad you enjoyed your stay with us! When you come again, we recommend upgrading to a king room for the refrigerator.

10/10 Excelente

Mary, Bronxville

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Kennebunk Inn Team, el 11 ene. 2024
Thank you, Mary!

6/10 Aceptable

Frank

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
price
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Kennebunk Inn Team, el 3 dic. 2023
Thank you for leaving a review. We would love to know more about why you left the rating you did.

10/10 Excelente

Brandon

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Kennebunk Inn Team, el 3 dic. 2023
Thank you!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 3 dic. 2023
Thank you! We'd love to hear more about how we could turn that 8 into a 10!

10/10 Excelente

Chris

Viaje en pareja
Le gustó: Servicios
We were genuinely surprised and impressed with our suite, the accommodations, the staff, and the history of the Inn. It instantly became one of our favorite places to stay. We’ll stay there again every time we’re in the area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam M., el 25 oct. 2023
Thank you for your kind words. We are always happy to hear that our historic Inn has become a favorite location among our guests. We look forward to seeing you again!

2/10 Terrible

Jan, Brooklyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had no heat for our stay and no coffee in the morning on either morning. There is never anyone at the desk to talk to about anything. There is a Pickleball court immediately beside the Inn so you get to listen to people play Pickleball all day and into the night. And then the town itself appears to only be open from Wed on. Also the pictures on Expedia are nothing like the rooms which are shabby at best. The worst.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 30 oct. 2023
Thank you for sharing your thoughts. According to our front desk staff, they interacted with you many times throughout your two-night stay, including assisting you with adjusting the heat in your room and helping you with coffee in the morning. We are next door to a pickleball court. The town very strictly monitors the hours of pickleball so as not to interfere with our guests' enjoyment of their stay. The pictures on Expedia are pictures of the exact room you stayed in and they are recent pictures. I'm sorry you did not enjoy the room.If you are looking for a bit more excitement, we recommned you do not visit tourist towns during their off-peak season. There are many restuarants and shops open all throughout the week, but there is more activity in town on the weekends and in the summer.

10/10 Excelente

David

Se hospedó 1 noche en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 3 dic. 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 Excelente

Allison

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 30 oct. 2023
Thank you! We're glad you enjoyed your stay!

8/10 Bueno

Marnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 30 oct. 2023
Thank you for staying with us! We hope you'll visit us again and give us an opportunity to earn that 10/10 rating.

4/10 Malo

Ed

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bathroom door did not close. Noisy. Heard people in hallways . Limited space for personal effects in bathroom. This is a very old property that needs some updating. Coffee was empty in the morning.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Kennebunk Inn Team, el 30 oct. 2023
Thank you for sharing your thought with us. We appreciate the feedback as it will help us continue to improve!

10/10 Excelente

Yvonne

Viaje en grupo
Le gustó: Limpieza y servicios
Cute place. Reservation guy was super friendly and helpful.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de The Kennebunk Inn Team, el 13 oct. 2023
Thank you Jonathan, we are so happy that you enjoyed your stay with us!

6/10 Aceptable

Grant

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is really hard with kids. The walls are thin and every step is really creaky. Needs major updating - the bathrooms are old, there is no microwave or updated technology ie. TVs or outlets. Significantly under staffed and the manager wouldn’t even reach out to us in a pinch. If you want food that is like great value brand then order it… The best part is the location and it’s proximity to cool shops and food. There is so much potential in its old charm, it just hasn’t been executed well.
Se hospedó 4 noches en septiembre de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
We're sorry to hear you were dissatisfied with your stay. We do our best to clearly communicate what amenities are in each room type. All rooms have TVs and outlets and many have microwaves. In the future, when staying in a historic Inn, we recommend double checking that the room you've booked has the amenities that you require for your stay.

4/10 Malo

Gardner, WASHINGTON

No le gustó: Servicio y personal y condiciones de la propiedad
I planned staying at the inn for 3 nights. I checked out after the second night due to hurricane lee approaching and the governor's Emergency declaration. Unfortunately, the inn would not reimburse me for my third night work.
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
Thank you for staying with us. We do not offer refunds for weather, but we do allow guests to use a credit for a future stay should they need to change their reservation due to inclement weather.

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Town and Good Accommodations
It was good. Nice town and good accommodations. The bakery behind the Inn is a must. I would return.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
Thank you for staying with us! We're glad you enjoyed your stay. We look forward to hosting you again.

10/10 Excelente

Cheryl

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Quaint building. Great location.
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
Thank you! We're glad you enjoyed your stay with us. Please come again!

4/10 Malo

Roslyn

Se hospedó 1 noche en septiembre de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
This reservation was canceled and the guest did not stay with us.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
Thank you! Please visit again!

6/10 Aceptable

Ebru

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Safe place
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Kennebunk Inn Team, el 7 oct. 2023
Thank you for staying with us and leaving a review. Please let us know how your stay could have improved!

6/10 Aceptable

Gregory

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Disappointed
Front desk leaving at our arrival key’s left at front desk so self check in all public doors open at all times no security no phone in room no refrigerator ice in small bags no ice bucket peeling paint loud in window air conditioning running toilet no usb outlets closet amoire was so big stuck out into room almost blocking bathroom door I realize it’s a very old building but was disappointed pictures made room look better than it was
Se hospedó 1 noche en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 2 sept. 2023
Thank you for taking the time to share your thoughts. We have done our best to accurately represent our Inn through pictures and descriptions. We do have staff on site at all times to address issues that may come up. We encourage guests to let us know about issues you are encountering so we can help to remedy the issue.

8/10 Bueno

Jennifer

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay for a night. Was great that we could bring our dogs, very nice staff. But may be time to replace the bed and the very flat pillows. Was not a physically comfortable stay
Se hospedó 1 noche en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 29 ago. 2023
Thank you for your staying with us! We appreciate your feedback very much.

10/10 Excelente

Margaruite

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 29 ago. 2023
Thank you, Margaruite!

6/10 Aceptable

Émilie

Viaje en grupo, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Petite déception sur l’état de l’ensemble du « Inn ». Ne pas se fier sur les photos présenter ni sur le site web. Les chambres et installations manquent d’amour ☹️ Il y a un certain charme, mais pour ce prix c’est décevant.
Se hospedó 2 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 29 ago. 2023
Thank you for sharing your feedback. We have done our best to represent our Inn accurately. We're sorry that you felt it was not accurate. Best of luck to you in your future travels!

8/10 Bueno

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The king 2 bedroom suite was perfect for our family of 4, so our 16 year old could have his own room. Overall the room was clean and spacious. There were 3 TVs, one in each room, which was nice and unexpected. The staff texts before your arrival and lets you know when your room is due to be clean, we loved having that modern communication from a historic inn. The inn was old but charming, and it was clear recent cosmetic updates were made. Overall we were happy with our stay, the room and ease of check in/check out. The tavern had delicious apps and cocktails but we rarely saw other patrons in it. I would strongly recommend an upgrade to the matresses and pillows. The bed was extremely firm and the mattress creaked whenever you moved on it. We all found the beds difficult to sleep on. A nicer pillowtop mattress and upgraded pillows would go a long way. There is a pickleball court right beside the inn and although the AC drowns out the noise from it, i can imagine the noise would bother me outside of summer. It was busy everyday of the week with people playing from 8am to as late as 10pm. Ending on a positive note, having a clean suite with two bedrooms and a living area was wonderful, that was honestly difficult to find for a similar price in the area.
Se hospedó 4 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you for taking the time to leave such a detailed response. Your feedback is truly valuable to us as we work to improve the guest experience. We hope you'll stay with us again!

10/10 Excelente

Shannon

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I came to town for a wedding, the inn was much more affordable than anything in Kennebunkport and was an easy quick drive to get to where I needed to be. They are very pet friendly, with free treats at the front desk. I'd definitely stay here again! And having a delicious bakery right behind doesn't hurt either!
Se hospedó 2 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you for staying with us! We're glad you enjoyed your stay.

8/10 Bueno

Jim

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en agosto de 2023
Respuesta de The Kennebunk Inn Team, el 2 sept. 2023
Thank you for leaving a review!

10/10 Excelente

Loyd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you! We're glad you enjoyed your stay with us!

10/10 Excelente

Phyllis, Littleton

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We stayed at the Kennebunk Inn for two nights. The two members of your staff, Megan and Adrian, made our stay more delightful. We were sad that there was no dining room, and your tavern had very limited hours. You might want to update that you’re renovating the dining room on your website. That being said, we will definitely be back.
Se hospedó 2 noches en julio de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you so much for your feedback! I'll be sure to pass your kind words on to Meagan and Adrian.

6/10 Aceptable

Jay

No le gustó: Condiciones de la propiedad
The air conditioner in the room was too loud and the air blew towards you while in bed. It was difficult to sleep under those conditions.
Se hospedó 2 noches en julio de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you for sharing your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de The Kennebunk Inn Team, el 19 ago. 2023
Thank you for leaving a review!

8/10 Bueno

Linda, Coraopolis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, staff friendly and helpful. As a retired person being placed on the third floor without an elevator made carrying even a small suitcase up the stairs very difficult.
Se hospedó 2 noches en junio de 2023
Respuesta de The Kennebunk Inn Team, el 5 jul. 2023
Thank you for leaving a review!

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice quiet spot. Comfortable old charming building. Would stay there again.
Se hospedó 2 noches en junio de 2023
Respuesta de The Kennebunk Inn Team, el 24 jun. 2023
Thank you! We're so glad you enjoyed your stay with us. Please come again!

4/10 Malo

David

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ugh
It is an old inn, they have tried to update it but have failed. Up to 10 mins of running the water to get hot water. Bathrooms are just one step up from a porta potty. I don't not recommend this Inn.
Se hospedó 3 noches en junio de 2023
Respuesta de The Kennebunk Inn Team, el 15 jun. 2023
Thank you for leaving a review. We're sorry that you did not enjoy your stay. While we think your statement about our restrooms is false, we do understand that a stay in a historic Inn is not for everyone and there are things that may be frustrating to a guest who is more accustomed to a modern hotel. We hope you find what you're looking for in all your future travels!

6/10 Aceptable

Jeremy

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 7 noches en mayo de 2023
Respuesta de The Kennebunk Inn Team, el 15 jun. 2023
Thank you for your leaving a review. We'd love to hear more about how we could have improved your stay.

4/10 Malo

Lynzi

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
There are a few key factors that make this property a 2/5. Firstly, they don’t actually have a bar or restaurant. There used to be both, but they are no longer running. That was one of the amenities I looked forward to, so I was disappointed to see the restaurant and bar sat vacant. Secondly, the woman at the front desk was neither friendly nor helpful when we had questions or needed something. Lastly, the room just wasn’t great. The bed was super uncomfortable. I didn’t sleep well the entire time I was there. The sink in the bathroom was so low I had to hunch over to use it. Just not ideal. To be honest, the only saving grace for this hotel isn’t even in the hotel itself. It’s the Boulangerie out back. There’s an amazing bakery across the parking lot that I highly recommend. I really liked rolling out of bed and grabbing breakfast there.
Respuesta de The Kennebunk Inn Team, el 15 jun. 2023
Thank you for sharing your thoughts. I'm sorry to hear that you didn't sleep well during your stay. That can make for a frustrating stay. We appreciate the feedback regarding our staff and we will work to improve our training to enhance the guest experience. Best of luck to you in your future travels!

8/10 Bueno

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Inn is very clean and the staff very friendly. The location is great. The restaurant is closed, so they dont offer breakfast and that was kind of a turnoff. They didn't disclose it does not have an elevator, we got a 3erd floor room and I have trouble going up stairs, all the first floor rooms were booked and they had an available one on the 2nd floor but they wanted to charge us more money for it, so they were not very accommodating in that sense.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Kennebunk Inn Team, el 15 jun. 2023
Thank you for sharing your thoughts with us. We're glad you enjoyed your stay. Our first floor rooms do book up quickly, so we recommend booking well in advance to make that request.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nice old inn
Se hospedó 1 noche en mayo de 2023
Respuesta de The Kennebunk Inn Team, el 15 jun. 2023
Thank you! We'd love for you to stay again and give us the chance to earn that 5th star!