2/10
Purchased for my 80 year old parents. They were registered as the couple that would stay in the VBRO. I even messaged the owner that they would be staying.. They could not get in the door, didn't know the code. They called the owner and were not helped. They just told them that it was in an email to me. I was unavailable- mowing the law. My parents were treated rudely, without respect. After being at the door, trying to get the door code for an hour, they left the property. This is not the way to do business. It was a gift to my parents that they would have loved but they ended up feeling disrespected. They did enjoy the trip to Bardstown with the exception of starting this trip out on a very sour note. I do not exaggerate when I say that I am a long time user of VBRO and have never been let down- this however was ridiculous!
Carolyn D.
Se hospedó 2 noches en mayo de 2025