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Opiniones de Carambola Beach Resort St. Croix, US Virgin Islands

4 out of 5
Carambola Beach Resort St. Croix, US Virgin Islands
Estate Davis Bay, Kingshill, St. Croix

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 316 de 842 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 239 de 842 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 842 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 85 de 842 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 87 de 842 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Gladys

Le gustó: Limpieza y servicio y personal
Los empleados son muy atentos 😍
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Horacio

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El sitio como tal es bellisimo; pero deben ser honestos y decir que el establecimiento no esta en condiciones para disfrutarlo.y ademas no es un standar marrtiott.
Se hospedó 10 noches en diciembre de 2021

10/10 Excelente

Luis

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Maravilloso
Se hospedó 1 noche en noviembre de 2021
Respuesta de Pam, el 14 nov. 2021
Muchas gracias!

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2020

6/10 Aceptable

Rafael

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Nunca limpiaron la habitacion mientras me hospede. Debajo de la cama estaba lleno de polvo. Tenia cucarachas
Se hospedó 3 noches en junio de 2020

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lugar agradable y relajante.
Se hospedó 3 noches en julio de 2017
Gracias por su gran crítica. Estoy muy contento de que haya disfrutado su tiempo con nosotros, aquí en Carambola. Esperamos su próxima visita de regreso. James K Front Office Manager

10/10 Excelente

JORGE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor hotel de la isla
Excelente

8/10 Bueno

Norma

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Beautiful beaches… no hot water in room. Overall 7/10
Se hospedó 5 noches en mayo de 2024
Respuesta de Customer Service, el 22 may. 2024
Norma, thank you for your feedback. It’s wonderful to hear you enjoyed the beautiful beaches at Carambola Beach Resort. Regarding the hot water issue, the team takes such feedback seriously and will address it promptly. We're glad to know you had a positive experience overall and hope to welcome you back soon.

10/10 Excelente

Ramon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The views were amazing . Bar staff was great . Memorable experience.
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 21 may. 2024
Ramon, thank you for sharing your wonderful experience at Carambola Beach Resort, St. Croix, U.S. Virgin Islands. The team members at the bar are delighted to hear your compliments. We're thrilled that you enjoyed the stunning views and had a memorable stay. We're looking forward to welcoming you back soon!

8/10 Bueno

Chafrena

Le gustó: Servicio y personal
Se hospedó 5 noches en mayo de 2024
Respuesta de Customer Service, el 20 may. 2024
Chafrena, thank you for rating Carambola Beach Resort, St. Croix, U.S. Virgin Islands. We're delighted to see you had a pleasant experience. We hope to welcome you back for another enjoyable stay.

10/10 Excelente

Michael, Costa Mesa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There are SO many friendly people working here. Dave was the first person I met. He gave me a ride from the parking lot right when I got here and took me back on our way out. Erald was an awesome bar tender. Colin making omelettes in the morning was always a great way to start the day. Gave me a big hug when I said goodbye. Hakeem at the restaurant for dinner made this trip great! Thank you!
Se hospedó 6 noches en mayo de 2024
Respuesta de Customer Service, el 19 may. 2024
Michael,Thank you for sharing your wonderful experience at Carambola Beach Resort, St. Croix, U.S. Virgin Islands! Our team members, from Dave to Erald, Colin, and Hakeem, will be thrilled to hear your kind words. It's fantastic that their efforts contributed to making your trip memorable. We hope to welcome you back soon for another exceptional stay!

2/10 Terrible

Tammy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The resort was horrible. First room had no working a/c so they had to switch our rooms. Second room the a/c leaked I slipped and fell in it during the night we had to keep towels on the floor. The room had a lot of black mold in the bathroom, dead bugs all over the floor we repeatedly asked them to clean up which they never did. We asked them to change sheets because they had stains on them they said they did, they lied x. No working coffee pot, they had no sugar available. The only breakfast options for a $30 cold buffet (actually had to pay that for a coffee and one bagel, or $32 dollar hot buffet. No other options. There is NO spa on the resort as advertised. The tub was boarded up the pool had black mold all over it and was literally falling apart the only public bathroom on the resort was disgusting. I took pictures of some of the issues but no where to add them. It was an absolutely disgusting horrible resort
Se hospedó 5 noches en abril de 2024
Respuesta de Customer Service, el 20 may. 2024
Tammy,Thank you for sharing your feedback. It’s concerning to hear about the challenges you faced during your stay. The comfort and satisfaction of guests are always a top priority, and your experience does not reflect the standards we aim to maintain. Your detailed comments will be shared with the relevant team members to ensure improvements are made. We hope for the chance to provide a more enjoyable experience in the future.

8/10 Bueno

GARRETT

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Very nice if you want a secluded resort, only 2 bad things were that the room tv's didnt work and food services were very slow serving
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
Garrett, thank you for choosing to stay at Carambola Beach Resort and for providing valuable feedback. It delights us knowing you appreciated the tranquil and private setting of our resort. We regret the inconveniences experienced with the TV functionality in your room and delayed food service. Rest assured, improvements in these areas are being addressed by our dedicated team for future guest experiences. We look forward to welcoming you back for a more flawless stay the next time your travels bring you to St. Croix.

8/10 Bueno

Michael Blaine

Viaje familiar
Nice area
Se hospedó 5 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
Michael, we're glad you enjoyed the wonderful location of Carambola Beach Resort. Your positive feedback brings us immense joy and we can't wait to welcome you back for another peaceful vacation.

6/10 Aceptable

Ricky Darrell

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
We appreciate you leaving your 3/5 rating with us, Ricky.We regret that your visit with us was anything less than perfect. We hope you'll give us an opportunity to provide a more enjoyable experience with you soon. Thank You.

6/10 Aceptable

JanMarie, Frisco

Viaje en grupo
Private beach is the what you come here for. Breakfast is way overpriced. Bring your own toiletries. It’s not a Marriott, they only use the Marriott reserve system. Attention is needed, but the beach is priceless!
Se hospedó 4 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
JanMarie, it sounds like you appreciated the privacy and charm of our beach at the Carambola Beach Resort. We understand some guests might find value variations with on-site dining options and that's why we're always open to suggestions for improvement. It's our primary goal to offer a unique and encompassing resort experience. Feedback like yours is priceless in helping us understand where attention might be required. We're looking forward to offering you a more enjoyable stay next time.

6/10 Aceptable

Norris

Le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 11 may. 2024
Norris, thank you for taking the time to rate your stay. We always want each guest to have an enjoyable experience, and we appreciate and value your feedback. We hope to be your choice again in the future for your travels.

10/10 Excelente

Josephine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We visited St. Croix for Valentines this year and it was amazing!
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 9 may. 2024
We’re ecstatic to hear that you had such a great time with us, Josephine!We want our guests to feel relaxed and comfortable and your perfect rating lets us know we’re succeeding. That’s what we like to hear! We appreciate you taking the time to leave this review and hope to see you again soon!

6/10 Aceptable

Elvis, Richmond

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The property need some loving. The water wash area for beach washing pipes were inoperative… Rooms were excellent. All other areas need serious attention.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 5 may. 2024
Elvis, thank you for taking the time to share your feedback. While it's pleasing to hear that you found our rooms to be excellent, we acknowledge your comments regarding certain areas of the resort that you felt could use attention. Rest assured, our team is always working to enhance every aspect of our guest's experience. We've forwarded your concerns with our team so that we may improve upon these areas. Thank You and we hope to have a chance to provide you with a more positive experience our guests are accustomed to.

6/10 Aceptable

Greg

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 6 may. 2024
Thank you for taking the time to leave this 3/5 rating, Greg.It appears your recent stay at Carambola Beach Resort didn't meet your expectations to the fullest. We deeply regret that your experience wasn't on par with the level of standards our guests are accustomed to. We hope to have another opportunity to provide you with an exceptional experience in the future.

2/10 Terrible

Carol

Viaje en pareja, Viaje familiar
Some off the people was ok but some especially the manager was very rude and you can’t ask a question also they do not know what they are doing.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 30 abr. 2024
Carol, we regret to hear that your interactions with some team members didn't meet your expectations. It's disappointing to learn that the perceived rudeness and confusion left you unsatisfied. We are committed to providing exceptional service and clarity to all our guests. Your feedback will assist us in our efforts to continue refining our guest services. We appreciate your comments and hope we can welcome you back in the future for a more positive experience.

8/10 Bueno

Larry

Viaje en pareja
My wife and me were laying on the beach when a kid pull beach umbrella out of the sand and stand. The wind took the umbrella away from the kid and it hit us. The boy's mother yelled look out but it was to late. I think I chipped a bone in my elbow . If my wife didn't move her head the umbrella pole pointed end would have struck her in the head. I asked the woman what happened, she wouldn't answer. It would have killed my wife.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Larry, it's distressing to hear about the unfortunate incident involving a beach umbrella during your stay at Carambola Beach Resort. Your safety and wellbeing are our topmost priorities. Although we cannot control the actions of every individual, we take into account all feedback for improving the overall experience. We're relieved that both you and your wife are safe. Thank you for bringing this to our attention. We hope this incident won't deter you from visiting us in the future.

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Service, el 21 abr. 2024
Donna, thank you for staying at the Carambola Beach Resort. We appreciate your rating and hope you enjoyed your time in St. Croix. We're looking forward to welcoming you back on your next visit to the U.S. Virgin Islands.

8/10 Bueno

Tricia

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property is gorgeous, the staff was not as attentive but they got the job done. Advertised a manager’s reception but when showed we were told they were short staffed. Take the flyer down if you are short staffed and there will not be a reception.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 6 abr. 2024
Tricia, we appreciate your feedback and we're pleased to know that you found our property, Carambola Beach Resort, visually pleasing. We're sorry to hear that our team members didn't fully meet your expectations in terms of attentiveness. Regarding the manager’s reception, we understand how it may have caused some confusion and disappointment. We value your input as it helps us enhance our guest experiences. Looking forward to welcoming you back for an improved stay.

2/10 Terrible

Gail

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 6 abr. 2024
We appreciate the feedback, Gail.It's disheartening that we couldn't meet your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Bueno

Henry

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location on the beach was amazing. The staff are unfriendly and rude. Many requests were ignored, lights not working in the room, shower dripping constantly, and housekeeping was non existent. Fortunately for them and us the beach and location was perfect. Wish they cared more about customer service. Seemed like we were always bothering them. Food at the restaurants is meh.
Se hospedó 5 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
We appreciate you taking the time to share your feedback, Henry!While we're delighted you had a pleasant stay with us and that you enjoyed our prime location and beautiful beach, we're disappointed we could have done more for you. Your feedback regarding our staff, service and food is helpful and will be addressed by our management team moving forward.We look forward to hosting you again soon for a more positive experience!

10/10 Excelente

Kiara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was amazing !!! I went there by myself to celebrate my birthday & the staff made me feel right at home! The resort is so beautiful and peaceful. I would like to thank all staff for making my stay one to remember. Thank you Jahdiera, Damari, Danny, Levisha, Naishma, Mark, Liyah, Gindra, Shyra & I feel like I’m missing a few days but 10/10 I would vacation here every month if I could!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 16 mar. 2024
Kiara, it's heartening to learn of your fantastic experience at Carambola Beach Resort, St. Croix, U.S. Virgin Islands. We're thrilled our resort became your serene sanctuary for your birthday celebration. It's uplifting to know our colleagues, including Jahdiera, Damari, Danny, and others were instrumental in making your day memorable. Thank you for your gracious words, and we are eagerly looking forward to creating more joyous occasions for you during your future visits!

6/10 Aceptable

Lorraine L, Minooka

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
This was our 3rd time to Carambola, and unfortunately the service was very lacking this trip. The staff didnt seem very interested in taking care of guests efficiently, but more at thier own convenience. The place is beautiful as far as location, but i was disappointed this trip. This has always been my favorite vacation place. We will return to St.Croix for sure, but not sure if Carambola will be our destination on our next trip.
Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service, el 16 mar. 2024
Lorraine L, thank you for sharing your observations. It's disheartening to hear that your experience did not live up to past visits. We aim to deliver efficient services, and it seems this was not conveyed during your recent stay. We value your fondness for our picturesque location and are keen on restoring your confidence in us. Your feedback serves as a tool for improvement and we hope you may consider giving us another chance in the future.

2/10 Terrible

Grace

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First of all, my check-in experience was awful. I booked through Expedia but the staff there said they did not have a room ready for me when I arrived. They did not seem apologetic at all and even though they tried to make it right by "upgrading" me to a beachfront view room, it ended up feeling more like a downgrade because the room did not have Wifi or a phone in the room. We also did not get any phone service, so no way of calling for help in an emergency. I had paid extra for a kitchenette with my reservation but I was told the best they could do was to add a microwave in the room. The bathroom had a terrible moldy/musty and septic tank odor. I found a cockroach on the bathroom and mold on the tiles in the shower. The bathroom door had to remain shut throughout my stay because of the terrible odor. The pool is not heated and there never seems to be any towels available. The pool was dirty, the couches around the pool were dirty and the ping pong table on the side of the pool was quite literally falling apart. The bricks around the pool were coming loose and created a trip hazard when people walked around the pool . We ate at one of the resort restaurant, and the service was extremely slow. No one was cleaning tables in between guests. We cleaned our own. At any given time, everything ( water bottles, towels, bathroom, wifi etC) seemed to be out of order, out of service or otherwise unavailable. It did not feel like a resort . I have stayed at better motels.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Grace, we're genuinely regretful to hear about the challenges you encountered during your stay. Unquestionably, your check-in process should've been smoother and it's disappointing we fell short. Additionally, the issue with your room's amenities and the condition of our communal facilities, such as the pool and the dining area, are definitely areas we need to examine closer. We appreciate your feedback regarding the room you were assigned, bathroom cleanliness and scent conditions, and availability and maintenance of various amenities. We can assure you that steps are continually taken to maintain quality and safety in these areas. We hope to have the chance to better serve you in the future.

2/10 Terrible

Monaiye Celeste

Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
Thanks for taking the time to share your rating, Monaiye.It's unfortunate your time with us didn't measure up to the high standards we regularly share with our guests. We do hope for an opportunity to share a more positive experience that our guests are accustomed to with you soon.

6/10 Aceptable

Daniel

Viaje en pareja
No le gustó: Condiciones de la propiedad
I just got back from Carambola, and there was much anticipation about how it would be after reading many of the reviews. Let me start with the positives: - The views were absolutely spectacular and very quiet, which was what my wife and I were looking for. - the staff was friendly and helpful. I know many people said they were rude, but we didn't experience any worker there who was nothing more than accommodating. - We stayed in room 25; it was clean, well-kept, and had hot showers all day and night. Some people said their showers were cold, but we didn't have that experience. We only stayed for three nights, so we never requested room service. - on the way to the hotel, we asked the taxi to stop at a market, and we picked up alcohol, snacks, and other essentials, so we were happy doing our own thing for the most part. - The food was your typical bar food, and the drinks/bar service was no wait every time I wanted a drink (which was rare since we had our stuff). - The beach was quiet and clean, and the water was gorgeous. They did have limited umberalls, so we found shade under the palm trees and enjoyed every minute of relaxation on the beach. - Our taxi drivers were excellent! Again, this is what we wanted for our 10th anniversary: a secluded, peaceful, quiet, and beautiful beach atmosphere. Now, if you are looking for something more, this place may not be for you. It is a far ride to town; there is not much to do, and it's not a typical resort. Hope this helps
Respuesta de Customer Service, el 23 feb. 2024
Thank you for taking the time to share your feedback, Daniel. It sounds like you and your wife found many elements of your stay enjoyable, especially the tranquility and breathtaking views. We're delighted to hear that our team members were accommodating and your room met your expectations. It's great that you appreciated our beach's serene beauty.However, we understand the desire for a bit more activity. Your feedback is invaluable and we thank you for sharing your anniversary celebration with us. We hope to welcome you for another memorable visit in the future.

8/10 Bueno

JOHN

Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service, el 24 feb. 2024
John, thank you for choosing to stay at Carambola Beach Resort on your visit to St. Croix. We appreciate your rating and hope to welcome you back in the near future for an even more satisfying experience. Safe travels until then.

10/10 Excelente

Joanna

Just delightful! Beautiful property, beach, and pool. It is quite secluded and you need to use a taxi or rent a car if you need groceries, or prefer to eat away from the hotel. Very pricey food and drinks, but I suppose that’s to be expected. The property should consider adding a gift shop for snacks, other essentials.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Joanna, it's wonderful to hear you enjoyed your visit at Carambola Beach Resort. We strive to provide an enjoyable and relaxing experience with our distinctive property, pristine beach, and alluring pool. Your feedback regarding transportation options and on-site provisions provides us with room to further enhance our guests' experience. We appreciate your constructive comment about introducing a gift shop. We look forward to welcoming you back on your next visit.

2/10 Terrible

Jasmine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 20 feb. 2024
We appreciate the feedback, Jasmine. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en febrero de 2024
Respuesta de Customer Service, el 20 feb. 2024
Kyle, thank you for choosing Carambola Beach Resort for your stay in St. Croix! Your 5-star review means the world to us. We hope to host you again in the near future for another wonderful stay.

10/10 Excelente

Roya

Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
Roya, it's wonderful to hear that your stay at Carambola Beach Resort met your expectations. We appreciate your high rating and hope to welcome you back to our resort in beautiful St. Croix soon. Your satisfaction is our greatest reward.

2/10 Terrible

Kimberly

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do not visit here.. Property is run down. my husband and I were there for 5 days.. worst vacation Ever.. The front desk manager Gentra was the rudest thing.. The room was dirty.. cobb webs everywhere.. And this is supposed to be a marriot property.. Pick another property because this one is not it.. There is no one wi-fi in the room.. We had to go to the front t desk to use our phones.. Ridiculous ..Property is run down looks nothing like the pictures.. Runnn!
Se hospedó 5 noches en febrero de 2024
Respuesta de Customer Service, el 18 feb. 2024
Kimberly, it's disheartening to read about your recent experience. We're sorry that you encountered issues with the condition of the property and that you found your room not as clean as it should have been. It's concerning to hear you perceived a less than friendly interaction with one of our team members and we genuinely regret you felt inconveniences due to inconsistent Wi-Fi. We value your feedback as it helps us to improve, and we make it a priority to address such concerns promptly. We would be grateful for another opportunity to showcase our usual high standards of service.

8/10 Bueno

michael

Le gustó: Limpieza
Se hospedó 13 noches en enero de 2024
Respuesta de Customer Service, el 18 feb. 2024
Thank You for taking the time to leave us a 4/5 rating, Michael! We strive to provide our guests with an enjoyable stay and your praise let's us know we're succeeding. We truly hope to have you join us again for an even more exceptional stay!

4/10 Malo

Raymond

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful location. Service virtually non existent. Food, average
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service, el 12 feb. 2024
Raymond, we're disheartened that your experience didn't meet your expectations. It's unfortunate to hear you found our services to be lacking and that our culinary offerings didn't entirely please your palate. We assure you we continuously strive to elevate our guest experience and we're taking your feedback to heart. We appreciate your valuable comments and hope we can turn around your impression on a future visit.

10/10 Excelente

Cynshae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First off let me say that im happy i didn’t listen to the reviews. I read previously that the water is cold during showers. Its actually not the shower head to turn on is very complicated.. At first i thought it was cold but as I adjusted the water was hot. The stay was amazing & food was delicious. Transportation we ordered a head of time and drivers were always on time. Overall our stay was elite. We did a few Escursions with mermaid tours and viexoticwatersports. I must say 5 stars all the way.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Cynshae, thank you for sharing your experience at Carambola Beach Resort. It's delightful to hear that you found our culinary offerings delicious and appreciated the punctual transportation services. We're also thrilled to know you enjoyed the bespoke excursions arranged. We can't wait to welcome you back for more 'elite' experiences and memorable adventures.

10/10 Excelente

Mya

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was stunning: it is quite far from most activities but there are great views on the property if you want a digital break
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 5 feb. 2024
Mya, thank you for acknowledging the striking beauty of Carambola Beach Resort. We are delighted to hear that our serene surroundings and captivating vistas contributed to your refreshing digital detox. We value your feedback and look forward to welcoming you back for another picturesque retreat in St. Croix.

8/10 Bueno

KIM, LaGrange

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We would stay at Carambola again because the room was huge and very comfortable. Loved eating breakfast on our own porch looking at the ocean and beach. The beach was very nice. We ate at the bar restaurant 3 times and it was very good every time. The service was good, friendly, and it had a great view. Our room was cleaned every other day. If staying here, you definitely need to rent a car. It is very far out. The roads in St Croix are awful. Holes everywhere. Now to the qwirks of the hotel: We stayed at the hotel for 8 nights. We had no wifi for the last 5 days we were there. They were working on it but we were not updated on when to expect service nor any apologies. We could not connect to any cell tower. They were too far away. One night at 11 pm my husband wanted to take a shower. There was just a trickle of water in the shower and in both sinks. We could not reach the front desk by phone so he got dressed and went there. No one is working the front desk at this time. He found security but they could not help him and just said they would put him at the top of the list for repairing our water in the morning. We did have water when we got up the next day, but found that anytime after 11 pm when we would use water there was just a small trickle of it. When we checked out, I told the girl about this and asked if they turned the pumps off every night. She said, Oh no not until 4 am. So we figure they turn the pumps off way before 4 am to save money.
Respuesta de Customer Service, el 5 feb. 2024
Kim, it's wonderful to hear that you relished your stay at Carambola Beach Resort, taking delight in the spaciousness of your room, engaging ocean views, and our tasty cuisine. It's fantastic to know you valued the efforts of our friendly team, enjoying the diligent room service and our restaurant's ambiance. We acknowledge your concerns over the Wi-Fi, water supply, and communication with our evening team members. Rest-assured, we're always striving to improve and find your feedback invaluable. We believe since resolve was provided each time, it underscores our commitment to your comfort. We look forward to welcoming you back to our beloved resort, and continually elevating your experience. Safe travels until then!

6/10 Aceptable

Robin

Be advised they do not have internet they will tell you it will be fixed tomorrow but they are being untruthful. Internet is not necessary for social media but for mapping out the island and safety for communication as well as GPS. They offer housekeeping service but do not show up when they say they will. The front desk staff is rude, the wait staff were very kind and helpful. The overall property is lovely besides some general upkeep. The resort has so much potential but would recommend you stay elsewhere due to the price Breakfast for four people was $130. We won’t be back
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 6 feb. 2024
Robin, thank you for taking the time to share your thoughts. It's disappointing to hear about the challenges you faced during your stay, particularly regarding the internet and housekeeping services. Our commitment to improving all aspects of our facility is ongoing and feedback like yours is most helpful. We're also deeply saddened to hear about your experience with some of our team members at the desk. We strive for everyone to have a warm, engaging, and helpful demeanor. On a brighter note, it's encouraging that you found the property overall appealing and saw potential in it. We're sorry to have missed the mark during your visit and we hope you'll reconsider staying with us in the future so we can demonstrate our true standard of service.

8/10 Bueno

Terri, High Point

Viaje en pareja
Le gustó: Servicios
This is one of the most beautiful spots on the island. They need to remember that tourism pays their salaries and be more friendly. Beach area was never touched by staff. Trash on the beach and umbrellas broken. If you're going to advertise a "kitchenette" then provide kitchenette items...duh! Need more items on the menu as well.
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 1 feb. 2024
We appreciate you taking the time to share your feedback, Terri!While we're delighted you had a pleasant stay with us and that you enjoyed our beautiful location, we're disappointed we could have done more for you. Your feedback regarding our cleanliness and amenities is helpful and will be addressed by our management team moving forward.We look forward to hosting you again soon for a more positive experience!

2/10 Terrible

Troy, St Louis

Viaje en grupo
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
The service from customer service to housekeeper to bar service were terrible. I read the reviews and just thought it was travelers that had never been to the Caribbean and did not understand island time. This was not that. This was almost none. Went with 3 other couples and 2 of us got maid serve and that was twice the entire week. Even though we askand were told we would get maid service every day. Hour waits for food is to be expected and 30 min waits for drink orders. Went off resort many times and recieved excellent service. The views and beach are awesome. This is not a Marriott hotel. Treat it like its a VRBO with no services and you will have a great time.
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 2 feb. 2024
We appreciate the feedback, Troy. While we're glad you enjoyed our stunning views and fabulous beach, it's disheartening that our service couldn't exceed your expectations. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Bueno

Eric

Viaje en pareja
No le gustó: Limpieza y servicios
Rooms are in need of repairs. Floors could be cleaner. Air fresheners a plus.
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 29 ene. 2024
Thank you for the lovely review, Eric.While we're disappointed to hear the condition and cleanliness of our rooms were less than perfect, we're delighted you had a pleasant stay at Carambola Beach Resort, St. Croix, U.S. Virgin Islands. We strive for excellence, so we appreciate your review. We look forward to hosting you again soon for another amazing experience!

8/10 Bueno

Ronald S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location is great for a relaxing retreat. Car rental is a must as food options are limited. The bar food was good. The Saman restaurant menu was limited for dinner. The breakfast was a little pricey for the selection.
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
Ronald, it's wonderful to hear you recognized the serene location of Carambola Beach Resort as perfect for a relaxing retreat! We appreciate your insights on the food options available, and we take note of your comments about our Saman restaurant menu as well as the breakfast selection. We appreciate your feedback, as it will guide our efforts to enhance our dining offerings. We hope to have the chance to serve you again in the future.

8/10 Bueno

Jonathan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Customer Service, el 27 ene. 2024
Jonathan, thank you for choosing Carambola Beach Resort during your visit to St. Croix. We are glad to see your positive rating and hope that you enjoyed your stay overall. We look forward to welcoming you back in the near future for an even more exceptional experience.

4/10 Malo

Susan

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The resort outside rooms were lovely. The floors and shower in room were not cleaned upon check in. It took three days for them to come in to clean floor.
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Thank you for taking the time to share your feedback, Susan.While we're glad you appreciated our beautiful grounds, we're disappointed to hear about your experience. Your feedback regarding our cleanliness is helpful and will be addressed promptly. We look forward to hosting you again for a more positive experience.