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Opiniones de The Black Bull Hotel

The Black Bull Hotel
38 Market Street, Kirkby Stephen, ENG

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 46 de 119 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 43 de 119 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 119 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 119 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 119 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cold couple ❄️
This hotel was nice and clean with everything you could need for a night away. The only issue was that we were on the top room and the heating wasn’t working on our room. Once we came in the room was freezing this impacted my asthma the next day and we had to leave quickly in the morning. The room and service was great however.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Carol

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Quite pricey for a small double room (bed up against the wall) with no breakfast, bed was comfortable room lovely and warm
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Manuel

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Robert

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Iain

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Philip

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Tired building
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Cliente verificado

Viaje en grupo
Very tired, dirty floor and walls no staff to accommodate in the morning of checkout and only person that works in morning didn’t speak English so not helpful when needing to ask questions
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Linda

Se hospedó 3 noches en agosto de 2023

4/10 Malo

Richard J

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Disappointing.
Check in was via the bar staff, and although there were only two of them, this was ok and we were taken to our rooms. I was in Room 1. I was disappointed to find no light bulbs in the reading lights over the bed. In the bathroom, the towel rail was loose on the wall, and only just held by two screws. It had a rail missing as well. Also, there was no toilet roll holder. In addition, for the double bed there was only one bedside table, but there would have been no room for one anyway. The cooked breakfast was fine, but I had to ask for marmalade/ jam to go on toast. In general, breakfast service was poor. And to check out, we had to search the property for someone to hand over the keys to. For the price I paid -£144 - I felt it was very bad value. The saving grace was the location, which was excellent.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Mr J W

No le gustó: Servicio y personal
Worst hotel breakfast experience ever
Room ok. Wi-Fi needed signing up to Sky and giving name and address and date of birth and accepting ads, which was unacceptable. Filled in breakfast form and put 9am. This was our choice as breakfast was available until later. Came down at 9.20 to find 2 plates of cold cooked breakfast on table. No cereal or toast. Some stewed filter coffee. Only person there was a cleaner who said that she doesn’t speak English. Found chef in kitchen wearing dirty T shirt who said that he wasn’t paid to stay longer and put out food at 9. Left most of my food. No one there when we checked out. Seems like they have some serious staffing problems and would advise anyone else to avoid
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

John

No le gustó: Limpieza y condiciones de la propiedad
Very tied property need updating
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Andy

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good value base
Worked well as an overnight stop for a wedding.
Se hospedó 1 noche en julio de 2023

4/10 Malo

Joseph

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Old!
Very run down and old!!! Staff were lovely
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Hollie

Viaje en pareja
Le gustó: Limpieza
Lady that checked us in was friendly but I spoke to a man on the phone before arrival to query parking and how we could get the key if we are attending a wedding - he was miserable and complained about how annoying it is that people stay for weddings and are out all day (I queried if it’s so annoying why there hasn’t been a solution implemented). The room was basic but it was comfortable and the location was lovely. Average stay overall, would stay again if attending another wedding in the area but wouldn’t go out of my way to stay here.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Phil

Viaje familiar
No le gustó: Servicio y personal
We had to sleep in our car.
I couldn't answer many of the questions because, despite telling them we were going to arrive late and being told to call them so that they could tell us how to access the property, they failed to respond to multiple calls and an email. Consequently, we had to spend the night sleeping in our car! The fact that they were far more interested in getting our money than actually accommodating us is the thing that is so terrible.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

lindsay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay
Lovely bed, linen, pillows, very clean Only minor niggle was no bedside table or lamp
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Scott

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were up for a wedding and The Black Bull Hotel was a convenient place to stay. The landlady was very friendly and bed comfortable. We were a bit chilly during an April cold snap and couldn't work out how to get the heating on. No breakfast at the moment but there are plenty of great cafes in Kirkby Stephen and we had a chance to explore the area before we left. Would defintley stay again.
Se hospedó 2 noches en abril de 2023

4/10 Malo

Gary

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid
I called a few days before to see if we could have early check in or leave our bags somewhere as we were going to a wedding before the usual check in time. I was told no as the room was in use, I was then told that ‘everyone else from the wedding were staying 2 nights to avoid this’. We decided to then use a friends room to get changed in and leave our bags in. When we’re arrived we were met with very slow check in service, this is a pub but the pub was closed and staff were available but no one seemed to know what was going on or who was doing what. We were eventually told we could have the keys ti our room as no one had stated in it the night before, seems the last in the phone was just being awkward. The room was small but that was not an issue for our needs. The room needs serious updating/improvements: -smelled musty/damp -mould & damp around window frames -shower curtain full of mould -dirty walls and light switches -stupidly cold or stupidly hot shower, no in between which was crazy as it was a mixer tap -selection of teas coffee but only one breakfast tea and only decaf coffee provided. -bed very uncomfortable and creaky For room only we found £110 to be a lot for what was provided.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Jayne

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice welcome, no food available :(
The Black Bull is a lovely looking hotel. The bar looked fairly newly refurbished. The bedroom had been partially repainted, but there were bits missed, some peeling paint, and in the ensuite bathroom, some of the paper on the ceiling (approx 18") was peeling off too. Most disappointing was the fact that when we arrived, we were told there was no chef so no evening meal or breakfast available .... if we'd known this beforehand, we probably wouldn't have made the booking :(
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

michael

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

lauren

Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Walter

Le gustó: Limpieza y servicios
Se hospedó 1 noche en julio de 2022

6/10 Aceptable

Lee

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Room need to be updated.
Se hospedó 1 noche en junio de 2022

4/10 Malo

Ian

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
poor service
The staff where awful the scruffy woman had a couple of goes at me because our room wasn't ready even though it was 2.30 and she had told us to come back at 2 the man who took over while she was hysterical was pissed off because |I had stopped his break and he let me know it. We have stayed here many times and we love it but this was bad I don't think I will go back
Se hospedó 1 noche en junio de 2022

4/10 Malo

Richard

Viaje en grupo
Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

Alan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Likes: Both bath and shower provided. Bedroom clean & comfortable. Bar meals available in evening (Popular with locals). Dislikes: No breakfast provided. Limited refreshments in room (tea & coffee only)
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Russell

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2022

4/10 Malo

michael

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bull
poor. breakfast did not happen, email from hotel said breakfast would be from kitchen, not buffet. when I arrived "no breakfast". Room small: though I paid full double b&b rate advertised large double bed was not, only small double. Window frames chilly metal, not closed properly when I arrived (cold February). One smaller pane cracked. Room warm, Shower in bath o.k. but narrow bath and clingy plastic curtain. Shiny new brochure advertising brunch from 11am and cocktails, but it is a hotel not just a food pub needs to get its act together.
Se hospedó 3 noches en febrero de 2022

6/10 Aceptable

Bernard

Viaje de negocios
No le gustó: Servicios
Not great. Cold water to shower and sink - nothing worse than a cold shower and shave in the morning. Not exactly made to feel Welcome on arrival. No breakfast whatsoever nor any offer of alternatives. Bar closed at 10. No drinking water in room although there was a bottle. Room was lean but bed uncomfortable and room way too hot or it could have been the bedding. Not a great experience. Won’t be back.
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Gillian

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Jovana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

6/10 Aceptable

Helen

Poor tea/coffee and no breakfast
The room was tired but was ok, however tea/coffee facilities were poor, there was no tea and just a coffee crafter with no milk. Woke up to be told we could not have breakfast even though it was included in our room as we did not order it the night before which we found unacceptable, no refund or apology just told we should have mentioned it in check in
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Diane

Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Philip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice, comfortable room
The hotel room (no. 2) was spacious and had a great view of the main street. The bathroom was again spacious and clean. The staff which we spoke with were all friendly and helpful. Perhaps the most disappointing part of the stay was a surcharge for tea/coffee and toast for breakfast. We would normally expect this to be included in the price. Apart from this minor inconvenience, the hotel was very nice and provided a great base for our stay in the very lovely town of Kirkby Stephen.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Scott

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay for work.
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Ngaire

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Black Bull Hotel
The newly refurbished hotel was clean and comfortable. Hosts were attentive. We had booked bed & breakfast for 2 nights but found on our first morning that they arent offering breakfast. We found a cafe directly over the road that did a lovely breakfast though. Lots of small shops on the high street. A river locally where we found Franks Bridge and a walk.
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Benjamin

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Janet

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Chris

No le gustó: Condiciones de la propiedad
Hotel could do with a face lift. Our door lock was broken & not fixed during our stay. Double room was very small. Overall we were a little underwhelmed.
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Cliente verificado

Viaje en grupo
Still hardly operating mid week
The Black Bull is still hardly operating in the mid week - no breakfast available.
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Claire

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Turned up very wet and tired after cycling in pouring rain but made to feel welcome and let us bring bikes inside. Had a nice meal in evening too
Se hospedó 1 noche en octubre de 2020

8/10 Bueno

Simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice breakfast, very friendly and helpful owners. Decent band in the pub on a Saturday night. I'd stay again.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Really warm and friendly greeting by Hannah, check in was very easy.
Se hospedó 1 noche en octubre de 2019