6/10 Aceptable
Adelle L.
3 mar. 2024
Le gustó: Limpieza
Vacation Stay
Pros:
- [ ] Pool was very nice once it was working
- [ ] Big rooms with great layout
- [ ] Everything was clean
- [ ] Beds were comfy
Cons:
- [ ] House is very outdated and needs some TLC (screws were falling out of chairs, bathroom doors, pool handles). Marks on walls, carpet issues.
- [ ] Towels are small and thin
- [ ] You’re only given the very basics for soap, shampoo, TP. Nothing like S&P, etc. no extra blankets to use within the house. Pots and pans are warped and don’t sit well on the stove.
- [ ] Had major issues with the internet when we got there. Asked for help, someone came by the next morning, and a ticket was not put into the provider until later in the following evening after we escalated. They ended up needing a new router, but what is interesting is the person who came by before said it had been having issues. Not sure why nobody looked into it previously.
- [ ] We paid for pool heat, but there was a malfunction on the heater. This happens and is nobody’s fault, however, communication about what was going on could have been better. They also put in to only reimburse us for 3 of the 6 days we didn’t have pool heat. I could have fought this but got sick of calling
Local support team was good, but when you work with Vacasa, you start with a central call center that doesn’t seem to know what is going on.
Adelle L.
Se hospedó 14 noches en febrero de 2024