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Opiniones de The Imperial Hotel

2 out of 5
The Imperial Hotel
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 21 de 67 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 35 de 67 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 67 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 67 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 67 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Wang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Irene, el 22 ene. 2024
thank you for your comment to us, we appreciated and welcome you to come again to our hotel.

8/10 Bueno

Rabindran

Se hospedó 1 noche en noviembre de 2023
Respuesta de Irene, el 8 nov. 2023
thank you for your review to us.

8/10 Bueno

kok ling

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Choon Leong

Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Lim

Viaje familiar
Le gustó: Servicio y personal
centralize
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Chin Thiam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location is good
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y servicio y personal
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Wei Foon

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Foo Siew

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean. Conveniently located
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Hoong Wai

Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Anthony

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Vincent

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Shing Hwee

Se hospedó 1 noche en mayo de 2022
Respuesta de Irene, el 31 may. 2022
Hi Shing Hwee, thank you for taking the time to share your valuable experience on your recent stay. We greatly appreciate your feedback and looking forward to welcome you here again in the future. Have a nice day.

10/10 Excelente

Azhar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Se hospedó 1 noche en noviembre de 2020

8/10 Bueno

Shanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Se hospedó 1 noche en agosto de 2020
Respuesta de Irene, el 9 sept. 2020
Thank you guest, we appreciate your good comment to us.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Se hospedó 1 noche en julio de 2020
Respuesta de Reservation , el 3 ago. 2020
Sorry for our cleanliness and make you feeling uncomfortable while staying at our hotel. Air-cond should be no problem can be adjusted after testing and the remote control is in the room.

8/10 Bueno

Muhd Fariq Irrfan Selva

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay Kluang
Clean, comfort and powerful shower!!!
Se hospedó 1 noche en junio de 2020
Respuesta de Irene, el 10 jun. 2020
Thanks for your comment and welcome back to our hotel again.

10/10 Excelente

Sunny

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Se hospedó 3 noches en noviembre de 2019

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A very comfy room, especially the bed.
Se hospedó 1 noche en octubre de 2019
Respuesta de Lynn, el 5 oct. 2019
Thank you for your good review, welcome back to our hotel again.

8/10 Bueno

DG

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location and clean; staff is very friendly.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Irene, el 30 sept. 2019
Thank you and welcome back to our hotel again.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location. Near shopping centre . Easy to find restaurant.
Se hospedó 2 noches en agosto de 2019
Respuesta de Irene, el 12 ago. 2019
Thank you for your good review to us.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to stay
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Nam Khim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very central location. Spacious room
Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great vacation, stayed for 3 days to visit friends.
Se hospedó 3 noches en marzo de 2019

8/10 Bueno

Tian

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Nice room but not soundproof. Breakfast is bad.
Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

gchong82

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Se hospedó 2 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
It would be nice if the family connecting room can have a 2single beds instead of queen bed
Se hospedó 3 noches en febrero de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019

8/10 Bueno

Andrew, Petaling Jaya

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
In the city, quite comfortable - let down only by the lack of car-parking. The room was neat and the bathroom surprisingly spacious. Best was the strong and hot shower
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is well located in the town, walking distance to rail station & shopping mall. Good food near hotel. Recommended hotel if you stay in Kluang
Se hospedó 3 noches en diciembre de 2018

10/10 Excelente

Vivian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hands down one of our best hotel stay experiences!
1. Convenient location (5min walk from railway station, 24/7 convenience store downstairs, close to many local eateries) 2. High cleanliness (Room was in perfect condition when we checked in. Neat, tidy, no stray hair etc) 3. High level of comfort (It is not the biggest room in terms of space, but extremely cozy and comfortable. We opted for the room which comes with King Size bed and it was the best. Not too soft or springy, just right.)
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

Mc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel..
Se hospedó 1 noche en noviembre de 2018
Respuesta de Irene, el 6 dic. 2018
Thank you..

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel location is good in town. Room I always book with Windows but room they have big n small. So if you happen to get the smaller one. You will find it not worth the price. Price a little exp.
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice staff. Hotel was comfortable.and the amenities were adequate.
Se hospedó 1 noche en octubre de 2018
Respuesta de Irene, el 6 dic. 2018
Thank You.

8/10 Bueno

Gina, Singapore

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I book the same room for the last time I stay. But this time the room is much smaller than the last time. Feel disappointed.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Zong Ee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Bin Syed Ali

Home Town visit
Just ok.
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Vincent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean & Comfortable Stay!
Very central location in Kluang. Clean hotel. Very convenient in finding local food. Free WiFi internet reception and speed are not so good despite WiFi router is just outside our room. Overall, a pleasant stay.
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is a good hotel a quick stop over stay!
It was ok except that they have no car park facilities. We liked the room that was clean and the pillows were good as it was firm enough.
Se hospedó 1 noche en mayo de 2018

8/10 Bueno

neris29, singapore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I will stay here again.
Clean and very centrally located in the middle of Kluang town. We stayed in the spacious family room and our children loved it. Only gripes are that the corridors smell of cigarettes and the TV reception is not good.
Se hospedó 1 noche en marzo de 2018

8/10 Bueno

Abil Khair

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Wifi is supeb!
Se hospedó 1 noche en enero de 2018

8/10 Bueno

mf, Singapore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel close to bus station and malls
It was very pleasant stay with imperial hotel. It was clean and comfortable
Se hospedó 2 noches en diciembre de 2017

8/10 Bueno

Carl, Malacca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel in town center
Hassle free and pleasant stay. Would recommend, because it's value for money.
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Convenient to shopping and eating places
Convenient to shopping and eating places, as they are within walking distance. Provide free car park on site. Room not sound proof, can hear noise outside. Insufficient lightings in room. a little dim. TV reception not very good for all channels.
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
better with window room
comfortable stay, better with window room
Se hospedó 2 noches en abril de 2017

10/10 Excelente

Candice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall a very pleasant stay!
Very friendly staff with extremely smooth check-in and check-out. The only drawback was that the common corridor of the rooms on level 3 was extremely warm and stuffy. Not sure if the common air-conditioner was down during the 2 days we stayed but we often had to wish the elevator will arrive faster so that we could get to the Ground floor lobby quicker.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel i ever stayed
Just check in this hotel than u know what a good hotel it is..