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Opiniones de Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN

2.5 out of 5
Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN
9137 Cross Park Drive, Exit 378 - Cedar Bluff Exit, Knoxville, TN

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 341 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 261 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 181 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 129 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 91 de 1003 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

7.0/10

Servicios

6.8/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alexis, Oakland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked the treatment and speed with which I checked in
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 2 ene. 2024
Dear Alexis,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente realmente cumplió las expectativas
Se hospedó 1 noche en noviembre de 2022
Respuesta de Krish Patel, el 13 feb. 2023
Dear Sir,Thank you for taking the time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next stay

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Las paredes sucias mucho polvo yo pensé malo
Se hospedó 1 noche en abril de 2021
Respuesta de satty, el 19 abr. 2021
Dear Expedia Users, On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

Raúl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio
Se hospedó 1 noche en septiembre de 2020
Respuesta de satty, el 5 oct. 2020
Dear Raul, Thank you for your feedback and for taking the time to Rate about your experience. We are delighted to read that you enjoyed We look forward to your next stay.

4/10 Malo

Carol

No le gustó: Condiciones de la propiedad
Rooms were dirty
Se hospedó 1 noche en abril de 2024

4/10 Malo

Carol

Viaje familiar
No le gustó: Limpieza y servicios
Room was dirty, rugs and bathroom
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 9 may. 2024
Dear Carol,On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Arun

Price for the property is high..
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management , el 8 may. 2024
Dear Arun,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

8/10 Bueno

Wayne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a comfortable stay. Great Breakfast.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 6 may. 2024
Dear Wayne, Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you.

8/10 Bueno

April

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
It was nice for the price. Needed property updates. The weight room need updated and things fixed. The hot breakfast was very good!
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management , el 4 may. 2024
Dear April,We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

2/10 Terrible

Robert

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Management , el 30 abr. 2024
Dear Robert,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excelente

Chandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was more than I expected for the price. Spare of the moment getaway. Was clean and courteous.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 26 abr. 2024
Dear Chandra,Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you.

2/10 Terrible

Cheryl

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 25 abr. 2024
Dear Cheryl,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

8/10 Bueno

Judy

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
There was nothing unique about the property.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Management , el 22 abr. 2024
Dear Judy,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Aceptable

Michael

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
not that i didn't like anything, just not the best
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 19 abr. 2024
Dear Michael,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

6/10 Aceptable

Nicholas

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
This property is in a dire need of updating. Carpet is disgusting throughout hotel. Wallpaper and paint peeling off the walls throughout hotel. Caulking peeling in bathrooms. Wood furniture all worn. Tiny kid sized pillows with no extra pillows or blanket. Only thing I really enjoyed was the water pressure in the shower. Really needs a makeover.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 8 abr. 2024
Dear Nicholas, Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you.

10/10 Excelente

Kaitlin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 9 abr. 2024
Dear Kaitlin,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

10/10 Excelente

Dominic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 8 abr. 2024
Dear Dominic,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Aceptable

Samuel

I arrived and was assigned a room on the 5th floor. I realized when I walked in the room had not been cleaned. I was assigned another room. The rugs in the hallways had bumps in them(needed stretching). It's apparent this place is privately owned and operated. Needs upgrades eater fountain didnt work. Outside my window two large shipping containers.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 8 abr. 2024
Dear Samuel,On behalf of our entire staff at Country Inn & Suites by Radisson, Knoxville at Cedar Bluff, TN we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

David

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management , el 8 abr. 2024
Dear David,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

2/10 Terrible

Peter

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
When we checked in the attendant gave us a room which was occupied. Very scary as we entered the room put our belongings in order and realized there was other luggage not belonging to us in the room. Attendant gave us a new room. No explanation why they wold give us a occupied room?? Pool and sauna out of order. Snack room empty.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 5 abr. 2024
Dear Peter,We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

2/10 Terrible

Victoria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Do not come here. Spend the extra money and stay across the street. This place needs to be shut down.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 3 abr. 2024
Dear Victoria,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

8/10 Bueno

Christopher, Milford Center

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, updated hotel. Rooms were spacious. Clean, comfortable beds. Only downgrade was the tv reception - most channels were snowy and had a subpar picture.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 3 abr. 2024
Dear Christopher,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excelente

Teresa

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 20 abr. 2024
Dear Teresa,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

6/10 Aceptable

Rebecca, Florence

Viaje en pareja
Le gustó: Limpieza
This hotel was old and worn. But the rooms themselves were clean. Staff was nice, but it took two different requests to get a light bulb replaced. The area is very accessible and lots of amenities nearby.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 29 mar. 2024
Dear Rebacca,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excelente

Angela

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 14 abr. 2024
Dear Angela,Thank you for taking the . Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Malo

Damon

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Not the best but definitely not the worst
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 12 abr. 2024
Dear Damon,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 18 mar. 2024
Dear William,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

2/10 Terrible

Lorraine

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Stayed at this property many times over the past 10 years and unfortunately the owners have made no updates and the hotel is showing its age and the condition is not very good. It has wall paper ripping, some ceilings have water marks and have spots that are falling down, carpets are very worn and need a carpet cleaning or replacement, drapes in the room were torn and just generally the hotel has seen better days. It’s unfortunate because this hotel is in a great location, staff are very friendly and helpful but it needs a good paint job and overall update.
Se hospedó 1 noche en marzo de 2024
Respuesta de Krish Patel, el 10 mar. 2024
Dear Lorraine, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

ALAN, Durand

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
I didn't like the room next to mine were smoking, in a non smoking hotel. I spoke to the front desk and they moved me.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 5 mar. 2024
Dear Alan,Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room accommodation at the undefined. We will review the condition rooms with our staff to ensure our guest rooms are up to brand standards.

10/10 Excelente

Haley

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 23 mar. 2024
Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next.

6/10 Aceptable

Amanda

Viaje familiar con niños
This hotel is looking run down. The pool was closed and looked pretty rough. The hot tub was filled in with concrete. The toilet paper holder in our room was just a piece of wood drilled to the counter. The beds were comfortable and clean. The food was average.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 5 mar. 2024
Dear Amanda,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Kendall

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I do travel nursing and I’m on night shift. I told the guy at the desk that I needed to book two days but I would be checking out early the next day as I go into work, so he said let me see if we can split the price since your not staying the whole night and I was like sure! The manager came through and said yes we can do that and I was like awesome thanks. So that next morning I come in from shift and took some Benadryl and went to sleep until my next shift. The lady at the desk calls the cops and had them to kick my door down and I wake up to two officers pointing their guns at me telling me to put my hands up! I was so scared, I have never even had a speeding ticket before so to have this happening was so traumatic. The officers wouldn’t let me speak until they searched my room and finally they answered my only question which was what is going on? The cops said they were called bc I was late checking out and I was like so you kick the door in and point your guns at me. I go down and talk to the clerk and she said girl I thought you was dead bc I called and knocked on the door and I was like you know that I work night shift. So after all that she said they don’t split the cost and that they don’t offer nursing rates which was not what he told me. And I said well their was a lady came through that had tattoos everywhere and okayed it. She said oh yeah that is our manager. So she calls the manager and she of course calls me a liar and refused to own up to their mistake.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 29 feb. 2024
Dear Kendall,We are deeply apologize for inconvenience you had during your stay. Our staff did not get any response from your room for long time so we are worried about your health so we called. sorry for misunderstanding. We will make sure that will not happen again.Please give us one more opportunity.

4/10 Malo

Corinna

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The curtains that actuall block light cant actually be closed, so theres just a sheer curtain between the room looking down at the bright lights across the street and parking lot. The curtain that actually covers the window is so sheer that there is no actual privacy either
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 26 feb. 2024
Dear Corinna,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Bueno

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Conveniently located at Cedar Bluff area
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 26 feb. 2024
Dear Gary,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Malo

Ray

Viaje familiar
No le gustó: Servicios
Over priced for the age and up keep of this property.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 26 feb. 2024
Dear Ray,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

Gayle

Viaje familiar
No le gustó: Condiciones de la propiedad
The property is very run down. Pool broke. The breakfast was very limited. Hallways were dirty and towels laying in the hallways. Smelt like Cannibus smoke and smoke in room
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 26 feb. 2024
Dear Gayle,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excelente

Clint

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not really a big deal but pool not open. Stuff happens. Overall a good hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 14 feb. 2024
Dear Clint,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only problem was the pool was not working
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Sandra,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Aceptable

neil

Viaje de negocios
Le gustó: Limpieza
Decent hotel to stay at for the night
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Neil,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

4/10 Malo

John

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This property was obviously under some renovation but the there was a smoke stain on the walls the carpet was stained and the in room coffee makers were dirty in the water tank the hall walls were just in as bad of shape as the rooms I will definitely not be staying at this establishment anymore
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear John,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Malo

Alana

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Alana,Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

6/10 Aceptable

Cesar

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lousy
The room stank and the floors were dirty. Not good for the price of the rooms. They offer breakfast and have nothing.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Lousy,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excelente

Maren

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Place to Stay
We only stayed for one night but the stay was nice and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Maren,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

6/10 Aceptable

Lupe

No le gustó: Limpieza
Close to restaurants. But the entrance to the hotel was dirty and cigarette butts all over the ground, very dirty!
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Lupe,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excelente

Teri

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Teri,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't stay here!
This hotel was aweful! It started off with my check-in. The girl at the front desk was a little rude to me. I went to my room and I noticed the carpet in the hallway was a mess. My room was not as clean as it should have been. There were nail holes the walls. The vanity in the bathroom looked like it had been chewed on. Bad patch job on the ceiling and my tv was fuzzy. Oh yeah, the toilet paper might as well have sandpaper. One of the employees told me about all of things that didn't work in the hotel! A lady I talked to on the elevator said she begged her insurance adjuster to get her out of the hotel! Breakfast in the morning was the topper. The room was dirty trash can overflowing. The tables needed to be cleaned. I got half a waffle out of the cup full of batter I got. The butter was in the fridge, so it wasn't spreadable. No water for oatmeal, and no way to heat it up. I will never stay there again!
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Good Morning,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

8/10 Bueno

Lori

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Lori,Thank you for taking the stay. Time to rate about your experience. We are delighted to see that you enjoyed. We look forward to your next

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not again
This was our second stay within 30 days. Probably our last. Hotel is in need of updates. We couldn't control the heat/air, curtains were falling off and the bed was uncomfortable. The parking lot and surrounding area was dirty with trash.On a positive note, there was a hot breakfast.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Sir,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Malo

Carla

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
It was a decent location for travel, close to the highway. The hallway carpet was a trip hazard, the bathroom ceiling had been started to be painted with paint all over the light fixture and the vanity was rather beat up.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 13 feb. 2024
Dear Carla,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Malo

Holly, NEW TAZEWELL

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Under the Radisson brand and the price point one expects far better. This property is dated, poorly maintained and a disappointment. I chose and reserved a room paid in advance at this particular location because among the amenities listed is an indoor heated pool - it was actually closed with a sign on the door stating that it was out of service, without any prior notification. Upon this rainy afternoon arrival there were cones set to block vehicle access to the front entrance where one would typically temporarily park to check-in. Apparently someone’s vehicle was too high to clear the bay and hit the structure, damaging it. Instantly on entering into the lobby to check-in, I could smell the chemicals they use in the pool - which could be seen just a short distance beyond the front desk lobby area. The small indoor pool was filled with water, yet out of service with no explanation forthcoming as to why. The gentleman at the front desk was efficient and I was quickly checked in. The elevator was in good operation. It was the smallest standard cramped room on the floor, even the bathroom. It was also very hot 78 degrees continuously in the room despite turning the thermostat down. The beds were lumpy and not comfortable. The furnishings in general were worn. The room is in desperate need of a fresh coat of paint. There were even dead and live lady bugs in the room. The location didn’t look or feel safe.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 29 ene. 2024
Dear Holly,We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.