4/10 Malo
David B.
2 sep. 2023
Overpriced and needs investment before the next guests arrive!
We had concerns about air conditioning timers (sleep is a must on holiday). We were assured us that fans would also be supplied. Marketed as a luxury villa (same price as the local 5* hotel we moved to) our expectations were set. First off we noticed damp damage in 2 bedrooms and that the headboard broken/lop sided on the master bed and a general lack of maintenance in/outdoors (the BBQ is still disgusting!). First night, we didn't sleep and the a/c timers remained a major issue for us for the duration (they shouldn't be installed for the price). In the end, the master bedroom and kitchen a/c failed (filthy brown water filled buckets despite, apparently being serviced recently. We had expected a linen change at least once (the listing has been changed), but had to chase this (this was clearly an issue). A cleaner came and took the duvet covers, so ended up with uncovered, stained duvets to sleep in. The final straw was an unannounced local agent and family viewing the villa while we were all in the pool area. The pool needs a deep clean - it's caked in sun screen and our children both had ear infections (for the first time ever, which cost us hundreds in fees and medicine). Shame, as this place could be amazing but feel we have to share all of this so others can make an informed choice.We moved out 2 days early and received quite a defensive response as I asked for a refund on those days. The villa is for sale and needs attention before renting out.
David B.
Se hospedó 14 noches en agosto de 2023