We are extremely alarmed by your statement regarding being unhappy during your stay with us, we take these situations very seriously indeed. I would appreciate it, if you could contact us directly with your room number so that we can investigate this immediately. We have not had any negative record of such an event for some time we assuumed this is your first time in Hong Kong which so happenes to be one most expensive real estate in the world If we could remember you booked for double bed which is bed for two person but believed experting a two separate bed which have on the allotment which you couldve chosen but you opted for doublebed instead and you even decided to cancel but realized is non refundable so the property upgrade you with a little extra charge at very peak season (exhibitons and october fairs ), but as always with you can never be too careful.We appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during your next stay, to ensure that we leave you feeling happy and relaxed. Please do contact us so that we can make you feel better regarding your stay with us in the future .The team here at [Carlton Group of Hostels Marco Polo, Garden and Lucky Hostel] is concern to hear such feedback, and we’re privileged to be one of the Hostels [Carlton, Marco Polo, Lucky and Garden] in Hong Kong. We are the new management of the above properties and our ultimate goals is to make your stay more enjoyable , Next time you’re here, you should stay in our Hostel for more hospitable and friendly and very helpful environment ” “We hope to see you again soon, and kindly recommend a friend!”

Thank you very much for leaving a review, the team here at [Carlton Group of Hostels] is thrilled to hear such good feedback from you, and we’re privileged to be one of the Hostels [Carlton, Marco Polo, Lucky and Garden] in Hong Kong to host you . Did you know we are the new management of the above properties and our ultimate goals is to make your stay with us more enjoyable , Next time you’re here, we will love to have you stay in our Hostel for more hospitable and friendly and very helpful environment ” “We hope to see you again soon, and please recommend our hotel to your friends whenever they're travelling to Hong Kong!