2 albercas al aire libre, acceso de 07:00 a 22:00, y camastros

Opiniones de Ibis Kuala Lumpur City Centre Hotel

4 out of 5
Ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Golden Triangle, Kuala Lumpur

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 328 de 671 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 224 de 671 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 671 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 671 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 671 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Diego A

No hay opción de cancelar
Desafortunadamente el hotel no tiene la opción de cancelar la reserva. Debido a inconvenientes de fuerza mayor no pude hospedarme ni obtener el reingreso (al menos parcial).
Se hospedó 2 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 5 feb. 2024
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel ManagerAsideSir, please contact hotel reservation for the booking side and the terms condition.

10/10 Excelente

JAZMIN

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo excelente! En la alberca es una lástima q se haya tapado la vista a las Torres, sin embargo tiene una linda vista también
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2020
Respuesta de ibis KLCC, el 31 mar. 2020
Dear Guest, Greetings from ibis KLCC and thank you for sharing your review with us. We are glad that you had an enjoyable experience and hope to be of better service in the near future, and we will improve from here. Take care!

8/10 Bueno

Christoph, Suiza

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy buena ubicacion. muy amable el personal. Estábamos una semana y a parte de hacer las camas no han limpiado. En general pero muy contentos.
Se hospedó 6 noches en noviembre de 2019

10/10 Excelente

Carlos Alberto

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Buena ubicación
La ubicación es muy buena en 5 minutos a pie llegas a las torres Petronas,la limpieza falló en la cama ya que nos dejaron unas sábanas sucias y una almohada con un olor desagradable, de ahí en más todo bien
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La ubicación está excelente, por el momento en los alrededores del hotel se encuentra mucha construcción de nuevos hoteles. Tienen un servicio de Shuttle que te lleva a lugares cercanos.
Se hospedó 3 noches en septiembre de 2019

6/10 Aceptable

Kevin, Colma

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again
Se hospedó 4 noches en abril de 2024
Respuesta de Muntaz Narayani Devi , el 30 abr. 2024
Mr Kevin Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excelente

Chel

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Se hospedó 2 noches en marzo de 2024
Respuesta de Muntaz Narayani Devi , el 29 mar. 2024
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Bueno

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Se hospedó 2 noches en marzo de 2024
Respuesta de Muntaz Narayani Devi , el 29 mar. 2024
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

10/10 Excelente

Gözde

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Das beste ibis Hotel in dem ich bisher heute war 👍
Se hospedó 3 noches en marzo de 2024
Respuesta de Muntaz Narayani Devi , el 13 mar. 2024
Mr Gozde,Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Malo

RUEI MEI

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
只是手機充電..竟然跳電!洗澡全都是熱水..不知怎麼洗!
Se hospedó 1 noche en febrero de 2024
Respuesta de Muntaz Narayani Devi , el 19 feb. 2024
Ms Ruei Mei,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excelente

Susan

Se hospedó 4 noches en febrero de 2024
Respuesta de Muntaz Narayani Devi , el 21 mar. 2024
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Se hospedó 3 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 5 feb. 2024
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Malo

alan

No le gustó: Servicio y personal y condiciones de la propiedad
Customer Service were very slow.
Se hospedó 1 noche en enero de 2024
Respuesta de Muntaz Narayani Devi , el 18 ene. 2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Malo

Lucia

Se hospedó 1 noche en enero de 2024
Respuesta de Muntaz Narayani Devi , el 13 ene. 2024
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

6/10 Aceptable

alan

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Se hospedó 4 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 10 ene. 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Sue

Le gustó: Servicios
Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.
Se hospedó 2 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 10 ene. 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Bra beliggenhet, men mange apparater funket ikke på treningsrommet og bassenget var også stengt uten at man fikk vite det før bestilling. Bassenget er også mye mindre enn på bildene.
Se hospedó 2 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 10 ene. 2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 Aceptable

Eri

Se hospedó 4 noches en enero de 2024
Respuesta de Muntaz Narayani Devi , el 5 feb. 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bueno

Lawrence

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 10 ene. 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Tuck Mun

Viaje de negocios
Nice hotel with good buffet breakfast.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Kevin, Peterborough

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, close to the towers, modern facilities.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Ding

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Wi-Fi is not able to use, disappointed stay without Wi-Fi. The rest are good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excelente

SITI NOOR ROSSALWANA BINTI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tq for the great hospitality. 🤗
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bueno

Sairah

Se hospedó 4 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 22 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Samy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 14 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Jahziah

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 13 dic. 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excelente

Kazuhiro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
最寄駅から歩いて近いこと、を前提に考えると少し不便に感じるかもしれないがGrabでの移動を前提に考えるなら非常に良いホテルである。KLセントラルからGrabで20分くらいの距離(10~20RM、時間帯による)であり、個人的には便利な場所にあると思う。徒歩圏内にSliaKLCC、ペトロナスツインタワーがあるので観光的にも便利であろう。 簡易なトレーニングジムとプールが最上階に設置されているので快適であった。部屋もスペースにゆとりがあり最低限のアメニティが付属されているので充分と言える。
Se hospedó 1 noche en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 11 dic. 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bueno

Arjan

Se hospedó 7 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 11 dic. 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Too noisy
Se hospedó 5 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 8 dic. 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Excelente

Randall, Tonasket

Viaje en pareja
Le gustó: Servicios
Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Muntaz Narayani Devi , el 8 dic. 2023
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Lai Yuk Yee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 8 dic. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

4/10 Malo

Jacek

Viaje en grupo
Eher für Business-Reisen geeignet. Zimmer sind ok, allerdings hellhörig. Die Lage des Hotels ist zwar nah an Petronas-Towers aber das war auch schon. Nur Hochhäuser. Empfehlenswert wäre eine Unterkunft in der Nähe der Chinatown. Gute Metro-Verbindung vorhanden. Der Pool ist zum kurzen Reinspringen geeignet, mehr aber nicht. Kaum Sitzmöglichkeiten, lädt aber dazu auch nicht ein. Somit keine Möglichkeit irgendwo zu entspannen.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 7 dic. 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Very noisy
Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea. In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night. Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor. Breakfast was a good spread but very geared towards locals than visitors. Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 7 dic. 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bueno

Darryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No shampoo soap dispenser
Se hospedó 3 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 7 dic. 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

8/10 Bueno

Casey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent. These were the negatives- Room phone never worked despite letting the front desk know. Doorbell did not work. Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again. Internet kept going out throughout the day. Hard to get some work done with spotty Internet.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 7 dic. 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 Aceptable

Phyn Choo Sandra

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 7 dic. 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Amélia V P S

Le gustó: Servicio y personal y condiciones de la propiedad
Razoável
Wi-fi não funciona nos quartos, fotos não condizem com a realidade. A vista da piscina, por exemplo, é bem diferente do que é mostrado nas fotos.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 1 dic. 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

2/10 Terrible

Ricardo, Jacksonville

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 1 dic. 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bueno

Phyn Choo Sandra, CUREPIPE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 29 nov. 2023
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you,Vivian ChuHotel Manager

10/10 Excelente

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Muntaz Narayani Devi , el 20 nov. 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Mohamed

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Muntaz Narayani Devi , el 9 nov. 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en octubre de 2023
Respuesta de Muntaz GEM, el 7 nov. 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

8/10 Bueno

Komala, Petaling Jaya

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall have a good stay.
Se hospedó 3 noches en octubre de 2023
Respuesta de Muntaz GEM, el 1 nov. 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ibis city center
City central location, 7 min walk to Petronas tower. Had successful conference, great service
Se hospedó 8 noches en octubre de 2023
Respuesta de Muntaz GEM, el 27 oct. 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.
Se hospedó 2 noches en octubre de 2023
Respuesta de Muntaz GEM, el 20 oct. 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bueno

chianju

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
不知道為什麼 連要個刀子開罐頭 都說沒服務 好奇怪 其他都還好 附近如果是散步到景點 要很久
Se hospedó 3 noches en octubre de 2023
Respuesta de Muntaz GEM, el 17 oct. 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bueno

Arash

Le gustó: Limpieza y condiciones de la propiedad
Very clean, Check-in was very slow
Se hospedó 1 noche en octubre de 2023
Respuesta de Muntaz GEM, el 10 oct. 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Ants crawling all over. Can see patches of dried stuffs on the floor and table. Obviously they just dust and sweep but never wipe and mop.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Muntaz GEM, el 3 oct. 2023
Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager