Rain Tree St., Lesley Opoku-Ware Drive, Kumasi, Ashanti
Opiniones
7.4
Bueno
Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 12 de 36 opiniones" "
10 - Excelente
12
Puntuación de 8, es decir, Bueno. Basada en 9 de 36 opiniones" "
8 - Bueno
9
Puntuación de 6, es decir, Aceptable. Basada en 8 de 36 opiniones" "
6 - Aceptable
8
Puntuación de 4, es decir, Malo. Basada en 3 de 36 opiniones" "
4 - Malo
3
Puntuación de 2, es decir, Terrible. Basada en 4 de 36 opiniones" "
2 - Terrible
4
7.4/10
Limpieza
8.6/10
Servicio y personal
7.6/10
Servicios
7.0/10
Condiciones de la propiedad
7.6/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Onyinyechi
Viaje de negocios
27 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location, food and staff were excellent. Internet access was choppy. I know there are some renovations goin on which have brought some improvements.
Onyinyechi
Se hospedó 3 noches en abril de 2024
10/10 Excelente
Jude
Viaje familiar con niños
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing Staff. Thank you Solomon (Waiter) my family talk about you almost everyday you’re awesome
Jude
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
moses, FAYETTEVILLE
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean hotel snd staff very helpful
moses
Se hospedó 2 noches en abril de 2024
10/10 Excelente
Jude
30 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jude
Se hospedó 2 noches en marzo de 2024
6/10 Aceptable
Joseph
Viaje en pareja
16 mar. 2024
Le gustó: Servicio y personal
No ironing board no ironing, Ac not working properly.
Joseph
Se hospedó 2 noches en marzo de 2024
10/10 Excelente
Andrews
10 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property has been well maintained. The rooms are neat and in good condition. The food is good as well.
Andrews
Se hospedó 2 noches en marzo de 2024
10/10 Excelente
WILLIAMS
Viaje familiar con niños
5 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great place to spend your holidays
WILLIAMS
Se hospedó 4 noches en marzo de 2024
10/10 Excelente
Ebenezer
Viaje en pareja
11 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great Hotel highly recommended
Ebenezer
Se hospedó 2 noches en febrero de 2024
10/10 Excelente
Boris
7 ene. 2024
Boris
Se hospedó 1 noche en enero de 2024
10/10 Excelente
James
2 ene. 2024
Le gustó: Servicios
James
Se hospedó 8 noches en diciembre de 2023
2/10 Terrible
Emmanuel
3 dic. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Emmanuel
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lancaster Kumasi city Hotel, el 5 dic. 2023
Dear Guest,We are truly sorry that we did not meet the promised service standards and would like to apologize for any inconvenience this might have caused. We look forward to the pleasure of serving you better on your next trip. Thank youG. Owusu(Guest Service Manager)
8/10 Bueno
Dilichukwu
Viaje de negocios
25 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Okay. Clean room. Good food options. WiFi is erratic in some rooms.
Dilichukwu
Se hospedó 6 noches en noviembre de 2023
Respuesta de Lancaster Kumasi city Hotel, el 5 dic. 2023
Dear Guest,Thank you for taking time to review our property. We very much appreciate your commendation on our rooms and food options. We look forward to welcoming you back soon to serve you better as always.G. Owusu(Guest Service Manager)
2/10 Terrible
Maame
24 nov. 2023
Maame
Se hospedó 1 noche en noviembre de 2023
4/10 Malo
Mya
Viaje en grupo
14 nov. 2023
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property was undergoing renovations which I can’t remember seeing this disclosed in the reviews. The first room we were offered had black mold in the ceiling. The hallways were dark at night… absolutely no lighting. The carpets were very soiled and stained heavily. The staff was kind and gave us a tour of what the new pool area would look like, but unfortunately the current state of the facility was not good at all especially for the price.
Mya
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lancaster Kumasi city Hotel, el 5 dic. 2023
Dear Guest,Thank you for the feedback concerning your stay. We sincerely apologize for the inconvenience caused by defects realized in your room and any associated discomfort.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city Hotel to experience a better stay. Thank youGabriel O.(Guest Service Manager)
8/10 Bueno
Johnson
16 oct. 2023
Johnson
Se hospedó 2 noches en octubre de 2023
Respuesta de Lancaster Kumasi city Hotel, el 5 dic. 2023
Dear Guest,Thank you for choosing to stay with us. We appreciate your rating score and look forward to welcoming you back to the hotel in the near future.G. Owusu(Guest Service Manager)
8/10 Bueno
Johnson
13 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was nice
Johnson
Se hospedó 4 noches en septiembre de 2023
Respuesta de Lancaster Kumasi city Hotel, el 5 dic. 2023
Dear Guest,Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and look forward to having you again as a guest in our hotel.G. Owusu(Guest Service Manager)
6/10 Aceptable
Clifton
29 sept. 2023
Le gustó: Servicios
For the price, the internet was out for 3 whole days and i stayed 7 days at a very high rate. The hotel should not be as expensive as it is
Clifton
Se hospedó 7 noches en septiembre de 2023
8/10 Bueno
Brad
Viaje de negocios
26 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brad
Se hospedó 14 noches en septiembre de 2023
10/10 Excelente
Omar
14 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing and helpful staff!
Omar
Se hospedó 1 noche en agosto de 2023
8/10 Bueno
Cliente verificado
Viaje familiar
12 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 3 noches en agosto de 2023
10/10 Excelente
Kwabena
3 ago. 2023
Le gustó: Limpieza y servicio y personal
Kwabena
Se hospedó 1 noche en agosto de 2023
2/10 Terrible
Coleen
Viaje en grupo
14 jul. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disaster
This hotel should remove the carpets. They also need to do a much better job on cleanliness. It is a little scary to be walking in and seeing a metal detector
Coleen
Se hospedó 1 noche en junio de 2023
Respuesta de Lancaster Kumasi city hotel, el 14 jul. 2023
Dear Guest,We sincerely apologize for the service lapses as reported and the associated discomfort that it might have caused. It is in the light of these lapses that we have commenced renovation works in the hotel. These works would address the carpet issues. Please be assured that your satisfaction is our number one priority. We do commit ourselves to achieve exceptional high standards of service. And we look forward to the pleasure of welcoming you back in the near future for a better service experience.
4/10 Malo
Zachery
10 jul. 2023
Zachery
Se hospedó 2 noches en julio de 2023
10/10 Excelente
Artur
22 jun. 2023
Artur
Se hospedó 2 noches en junio de 2023
Respuesta de Lancaster Kumasi city hotel, el 14 jul. 2023
Dear Sir,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regards
10/10 Excelente
NANA YAW
21 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great Stay
NANA YAW
Se hospedó 1 noche en junio de 2023
Respuesta de Lancaster Kumasi city hotel, el 14 jul. 2023
Dear Sir,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Regards
6/10 Aceptable
Kwabena
Viaje de negocios
31 may. 2023
No le gustó: Condiciones de la propiedad
Mid level hotel that is in desperate need of upgrade and refurbishment.
Kwabena
Se hospedó 1 noche en mayo de 2023
Respuesta de Lancaster Kumasi city hotel, el 14 jul. 2023
Dear Guest,Thank you for taking the time to review your stay with us. Your comment shared is well noted and is being addressed. Thank you
8/10 Bueno
Francis
21 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There is an ongoing renovation but it still looked ok
Francis
Se hospedó 1 noche en mayo de 2023
Respuesta de Lancaster Kumasi city hotel, el 14 jul. 2023
Dear Sir,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. It is our hope that we complete the ongoing renovation works with the shortest possible time.
8/10 Bueno
Josef
15 dic. 2022
Josef
2/10 Terrible
SAMUEL
Viaje de negocios
11 dic. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The cost of this property does not reflect the condition of the property. The carpet is too old, the bed is too weak and old, and the whole surroundings within the hotel is very poor. I was very disappointed with the conditions.
SAMUEL
Se hospedó 2 noches en diciembre de 2022
6/10 Aceptable
Walter
Viaje de negocios
8 dic. 2022
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Service Going Down
Walter
Se hospedó 2 noches en diciembre de 2022
6/10 Aceptable
Andrew
Viaje de negocios
21 nov. 2022
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Consistent slightly moldy smell.
Only one hot shower in two weeks.
Restaurant menu limited.
Andrew
Se hospedó 12 noches en noviembre de 2022
6/10 Aceptable
patricia
18 oct. 2022
Le gustó: Servicio y personal
patricia
Se hospedó 2 noches en octubre de 2022
6/10 Aceptable
Derrick
29 sept. 2022
Derrick
Se hospedó 2 noches en septiembre de 2022
8/10 Bueno
Vikesh
Viaje de negocios
16 sept. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was fine.
Vikesh
Se hospedó 3 noches en septiembre de 2022
Respuesta de Lanacaster Kumasi city hotel, el 22 sept. 2022
Thank you for choosing the Lancaster Kumasi city Hotel. It would always be a pleasure to serve you again. Thank you
4/10 Malo
Philip
18 ago. 2022
Philip
Se hospedó 3 noches en agosto de 2022
Respuesta de Lancaster Kumasi city hotel, el 26 sept. 2022
Dear Guest,We are truly sorry that we did not meet the promised service standards based on your review score and would like to apologize for this. Your valuable comments will be shared with the team and we will make all efforts to ensure that service standards are improved . It is our hope that you give us an other opportunity to welcome you the next stay will be to your utmost satisfaction. Thank you
6/10 Aceptable
Cliente verificado
Viaje familiar
16 ago. 2022
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dated hotel with lots of potential.Capets in rooms
High security but the hotel needs an urgent update.
Cliente verificado
Se hospedó 2 noches en agosto de 2022
Respuesta de Lancaster Kumasi City Hotel, el 26 sept. 2022
Dear Guest,Thank you for selecting our hotel for your stay in Kumasi and do appreciate your time taken to write the review. Your feedback is very valuable to us and we would like to apologize for any service lapses realized during your stay. The hotel has a plan for a major renovation works very soon. As one of our valued customers the hotel is committed to providing you with the best services at all times. Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for a better service experience. Regards