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Opiniones de Wyndham Garden Kuta Beach, Bali

4 out of 5
Wyndham Garden Kuta Beach, Bali
JL Pantai Kuta No 99X, Kuta, Bali

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 64 de 322 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 130 de 322 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 80 de 322 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 322 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 322 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

karla

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Remodelaciones
El hotel es lindo, pero nos toco en un edificio de al lado y producto de remodelaciones debíamos pasar entre la construcción. Bastante desagradable y ediondo.
Se hospedó 2 noches en septiembre de 2019
Respuesta de Management, el 9 sept. 2019
Dear Karla, Thank you for your feedback. Your review is important to us for our service and facility improvement. There is on going building construction next to our hotel with prior notification. This will be our new hotel appearance and facilities when finished. Should you trust our hotel for your future trip. We are pleased provide better quality facilities and services to ensure your pleasant experience.

8/10 Bueno

tomas, Palma de Mallorca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel kuta playa
Los empleados muy amables. bien situado. Bastantes comodidades y el desayuno Aceptable . Sólo recalcar que pedí una habitación vistas piscina y me la dieron vistas a la carretera.

10/10 Excelente

George

Will stay again when in Kuta. Beach across the street, entertainment, small market next store, restaurants/bars everywhere, great view from the room and best of all…..the staff. Friendly and attentive.
Se hospedó 7 noches en enero de 2024
Respuesta de Manager, el 19 mar. 2024
Dear George, Thank you for your feedback, we are happy to hear that you have good experience and pleasant stay at our hotel. We are please to welcome you again for your future trip.

6/10 Aceptable

Rakhmad

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Plus: location, staf hospitality Minus: poor building finishing condition, a bit on the expensive side for that standard. My shower handle was broken on my first day but the staff fixed it. Towel hanger very far from shower, making us walking across the sink with dripping water. There are only body towels provided, no hand/2nd towels available.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Manager, el 23 nov. 2023
Dear Rakhmad, Thank you for your review. Your feedback is very important to us for our service and facility improvement. We notice all concern that you experience during your stay and this is already well inform to our related team for further action in order to ensure all service and facility delivered in order. We will do our best and make sure our guest have a pleasant experience in future.

8/10 Bueno

Hirotaka

Le gustó: Servicio y personal
Se hospedó 5 noches en octubre de 2023
Respuesta de Manager, el 23 oct. 2023
Dear Hirotaka, Thank you for your feedback. Your review is very important to us for our quality service and facility improvement.

8/10 Bueno

Hirotaka

Viaje en grupo
Le gustó: Servicio y personal
スタッフの対応が大変よく、友人が部屋に忘れ物をしてしまったのですが、翌日にホテルに連絡をした所、確認後フロントに保管して居てくれました。海外のホテルでは、往々にして紛失する事が多いが、友人も大変感謝しておりました
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 23 oct. 2023
Dear Hirotaka, Thank you for your feedback. We are very great full to hear that you have a good experience during your stay at our hotel. Your review is very important to us for quality of our service and facility improvement. We will be more that welcome if you would like to return to our hotel on your next holiday.

10/10 Excelente

Kristian

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 oct. 2023
Dear Kristian,Thank you for your feedback. Your review is very important to us for our service and facility improvement.

6/10 Aceptable

Shigeki

Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 9 oct. 2023
Dear Shigeki, Thank you for your feedback. Your review is very important to us for our service and facility improvement.

10/10 Excelente

Kazuki

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
立地、宿泊価格、スタッフ全て満足でした。 また、泊まりたいです。
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 9 oct. 2023
Dear Kazuki,Thank you for your feedback. We are happy to hear that you are having a good experience during your stay at our hotel. We will be pleased to welcome you again for your future holiday in Kuta - Bali.

8/10 Bueno

Roberto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Locatie goed, tegenover strand
Se hospedó 4 noches en septiembre de 2023
Respuesta de Manager, el 19 sept. 2023
Dear Roberto,Thank you for your feedback, your review is important for our facility and service improvement. we look forward if you would like to return at our hotel and we will be pleased to serve you better.

6/10 Aceptable

Martin

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Its was ok for the price but the sink didn't work and looks like for quite awhile had to use tap in shower to wash hands and didn't even attempt a shave.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 3 sept. 2023
Dear Martin, Thank you for your feedback. We express our apology for unpleasant experience that you have during your stay at our hotel. We will ensure the facility concerned will be on priority to be fixed in order to maintain our service quality.

6/10 Aceptable

Chaninart

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is very old. You need urgently maintenance. No lighting along the balcony to our room. It's completely scary and unsecured. But more scarier is the room. The wooden floor got peeled off, the toilet area are full of mold. Staff seem doesn't know the simply information about Kuta.
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 21 ago. 2023
Dear Chaninart,Thank you for your feedback. We do apologize for any inconvenient that you an family experience during your stay. We will ensure our team to take serious action for cleaning and maintenance our hotel facility. our reception is ready 24 hour if you need any information and assistance needed to ensure our guest have pleasant experience.

4/10 Malo

Gloria C

Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 21 ago. 2023
Dear Gloria C,Thank you for your rating, your review is important to us for our service improvement. We will inform all hotel team to deliver best service to ensure our guest have a pleasant stay.

10/10 Excelente

MARY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent!
Had a great stay. Hotel room was veryclean, serviced everyday and staff were wonderful..
Se hospedó 8 noches en mayo de 2023

10/10 Excelente

Eugelien

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location & nice staffs
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

MARY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
AAA service
Great location, across from the beach. customer service is great. Staff are very friendly. Room was spot on.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

yoshihito

Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Ayda

Se hospedó 2 noches en marzo de 2023
Respuesta de Manager, el 21 abr. 2023
Dear AydaThank you for rating our hotel. We are happy to serve our guest to ensure their convenient.

6/10 Aceptable

Alex

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Disappointing hotel
The hotel is in a nice location and walking distance to many shops and restaurant. The front desk staff are very helpful and polite. Away from the main façade, the condition of the hotel is rather disappointing. The table in the room is broken. The safe in the room is free standing and not mounted to the wall. Wardrobe lights are blown. Chairs are moldy. The showerhead is slimy Breakfast is not worth the top-up. Food choices are very limited, and the food quality is very poor. There are about 5 waiters hiding in the corner of the restaurant that only seem to care about clearing up the tables.
Se hospedó 3 noches en marzo de 2023
Respuesta de Manager, el 21 abr. 2023
Der Alex,We do apologize to hear that you encounter unpleasant stay at our hotel. We will get back to our operation team to follow up your concern to fix it, in order ensure all facility and services quality in the room as well as our restaurant improve.

8/10 Bueno

Rebecca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The staff were beautiful and very friendly. I felt very welcomed. The rooms are old, we had an issue with air conditioner not working and some power points. It was a great location close to everything you need.
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 21 abr. 2023
Dear Rebecca, Thank you for your kind review and we will work out for the facility and quality improvement.

8/10 Bueno

Philip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and efficient staff, great location by Kuta beach.
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Huge disappointment
The hotel seems to have really struggled due to the pandemic. Over half of the rooms do not seem to be available and do not appear to be maintained, only one elevator is working, paint is peeling from the walls, electric sockets are loose, the family pool is dirty, the balcony doors loudly creak at the slightest outdoor wind, no soundproofing at all, the aircon is extremely loud, drinks in the minifridge stayed warm, and despite being called smoke free, the rooms wreek of cigarette smoke. That being said, the staff are very kind and welcoming. The breakfast is great too.
Se hospedó 6 noches en febrero de 2023

8/10 Bueno

Doris

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The hotel is based in a busy area of Kuta, which is very practical. The staff was very kind. The food was good. It seems that the pandemic caused some difficulties because parts of the hotel would need some maintenance.
Se hospedó 6 noches en enero de 2023

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My
Se hospedó 3 noches en enero de 2023

6/10 Aceptable

DHAI

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The staff are very nice and helpful .. i didn’t like the cleanliness of the room we had 4 cockroaches in the room i think they should use pesticides or something .. they sent someone to remove them quickly and said they will close the drain i think they should do something more about that maybe spray something to avoid them coming in the room. Other than that the place has nice pool area .. walkable distance from beachwalk mall many resturants and spas near by

6/10 Aceptable

Mohammad, Fitchburg

Viaje en grupo
Le gustó: Servicio y personal
Sweet and helpful staff. But the property and the rooms do not looks as good as the pictures show.

8/10 Bueno

Emmanuelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Nicola

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Older style but very clean and comfortable. Daily breakfast was excellent! The staff were the highlight of our trip
Se hospedó 7 noches en agosto de 2022

6/10 Aceptable

Kyaw Moe

Viaje familiar
Le gustó: Servicio y personal y servicios
Hotel need to do more maintenance in cleanes
Se hospedó 5 noches en agosto de 2022

8/10 Bueno

Hayley Therese

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are absolutely amazing but the hotel does need some upgrades. Beach is directly across the road with easy access. Pools are beautiful and clean. I had a great view of the beach. Great cocktails and light meals.
Se hospedó 14 noches en julio de 2022

2/10 Terrible

dennis

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
derelict hotel, almost everything is falling apart. however, staffs are good, as per indo hospitality.
Se hospedó 4 noches en julio de 2022

10/10 Excelente

diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de Management, el 20 ago. 2020
Dear diana, Thank you for rating our property. Your review is important for our service and facility improvement.

10/10 Excelente

Cliente verificado

Se hospedó 13 noches en marzo de 2020
Respuesta de Management, el 16 abr. 2020
Dear Anonymous, Thank you for rating our hotel. Your review is very important to us for our service and facility improvement. Should you trust our hotel for your future stay, we will be pleased to welcome you at our hotel.

10/10 Excelente

Rodney

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 14 noches en marzo de 2020
Respuesta de Manager, el 20 mar. 2020
Dear Rodney, Thank you for rating our hotel. Your review is important to us for our service facilities improvement. We are pleased to welcome you again at our hotel in the future.

10/10 Excelente

JarettR, Alberta, Canada

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and level of service at Wyndham Garden Kuta Beach is exceptional. The hotel is a prime Oceanside property, and the patio/bar is excellent
Se hospedó 8 noches en marzo de 2020
Respuesta de Manager, el 20 mar. 2020
Dear JarettR, Thank you for your feedback. We are happy to hear that you enjoy stay with us during your holiday. Your review is most important to us to improve our service and facilities even more. We are pleased to welcome your arrival in the future at our hotel.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 4 noches en febrero de 2020
Respuesta de Manager, el 20 mar. 2020
Dear Anonymous, Thank you for rating our hotel. Your review is important to us for our service facilities improvement. We are pleased to welcome you again at our hotel in the future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Good location Full amenities Need maintenance room
Se hospedó 3 noches en febrero de 2020
Respuesta de Manager, el 20 mar. 2020
Dear Anonymous, Thank you for your feedback. Your review is important to us for our service and facility improvement. We do regular maintenance and now we are having on going expansion of new building and facilities to support our hotel. Once all finished we ensure that we will have brand new building and facilities for our guest.

8/10 Bueno

Connie, Riverside

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall, had a pleasant stay. The staff was so friendly and helpful! Beach is right across the street. The trees were blocking the view from our room so you can’t see the ocean. Our room was upgraded which was a great. The room is small but was adequate. It could use some upgrades and better cleaning. Some stains on couch and walls. Good stay for the price.
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager, el 13 feb. 2020
Dear Connie, Thank you for your feedback. Your review is important for our service and facilities improvement. We are happy to hear that you enjoy your stay at our hotel. All of you concern about cleanliness will seriously follow up and will ensure all facility in good condition for all our guest. Should you trust our hotel for your future stay, we are please to provide better service to ensure your pleasant stay.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Beliggenhed var alletiders. Utætte vinduer, regnede ind. Håndvask stoppet
Se hospedó 3 noches en enero de 2020
Respuesta de Management, el 4 feb. 2020
Dear Anonymous, Thank you for your feedback. Your review is important to us for service and facilities improvement. We have forward your concern to our related team to be follow up immediately.

6/10 Aceptable

Mansour

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en enero de 2020
Respuesta de Management, el 14 ene. 2020
Dear Mansour, Thank you for rating our hotel. your review is important to us for our service and facilities improvement.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2019
Respuesta de Management, el 8 ene. 2020
Dear Anonymous, Thank you for giving us hotel rating. Your review is important to us for our service and facilities improvement

8/10 Bueno

Philippe

Viaje en grupo
Le gustó: Limpieza
Hotel en construction, plusieurs éléments de la chambre (linges, produits douches) n’étaient pas dans la chambre après le service de nettoyage
Se hospedó 5 noches en diciembre de 2019
Respuesta de Management, el 8 ene. 2020
Dear Philippe, Thank you for your feedback. Your review is important to us for our service and facilities improvement. Your review is forwarded to our management and team for evaluation. We do have construction new building next to our hotel with prior notification. The new look of our hotel and new facilities will ready soon and this will step forward to us to bring better quality and service of our hotel.

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza
The position of the hotel is good. The rooms are spacious and quite clean. There is a lot of building work on the extension. The staff whilst are very pleasant, their English is very limited. It takes a long time for any request to be delivered. The breakfast is very average and the staff do not refill unless asked to do so,then prepare to wait.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Management, el 24 dic. 2019
Dear Anonymous Thank you for your feed back. Your review is important to us for our service and facilities improvement. Your concern and experiences during your stay already forwarded to our operation team for evaluation. We will keep maintain our service and facilities and we do hope could welcome you again at our hotel with better service and facilities.

4/10 Malo

Carole, Perth

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
The staff need to be trained, no-one was at the door to help with luggage, first two rooms were very noisy because of the pool filter, no shade whatsoever in the front pool, breakfast was poor, had to keep asking the staff to refill the dishes that were empty, had to ask for knives and teaspoons each morning, no-one told us there was a second pool, which was very nice but only 4 chairs, ridiculous, and we were told they had no others. the staff were very nice and pretty helpful. The room we were in was nice enough, bed comfortable, air con ok and the cleaning was good.
Se hospedó 6 noches en diciembre de 2019
Respuesta de Management, el 24 dic. 2019
Dear Carole, Thank you for your feedback. Your review is important to us for service and facilities improvement. Your review is already forwarded to our operation team for evaluation. All of your concern and experience during your stay is seriously follow up and will do improvement to ensure all guest pleasant experience.

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
fuyez et trouvez mieux pour 3 fois moins cher
Après une journée de voyage, nous arrivons à l'hôtel vers 19h00. Nous avions une chambre côté piscine. Quelle déception: - personne nous propose de monter nos valises. Après avoir fait 4 hôtels durant le séjour avant celui-ci, c'est la première fois que personne ne nous propose d'apporter nos valises dans la chambre. - pas d'eau chaude à notre arrivée, on nous demande d'attendre... après 5h de voyage, on avait qu'une seule envie: prendre une douche chaude... - l'interstice entre l'abattant de la lunette à toilettes et le réservoir d'eau était immonde, pas nettoyé - les joints de la salle de bain étaient grossier (2 cm de largeur) et abîmés. pas top pour un 4 étoiles - des taches sur les draps... - un bruit continuel et assourdissant de ruissellement dans le mur parce qu'on était à côté de la piscine?) Après notre douche froide, on demande à changer de chambre. - pas d'excuses ni de compassion de la part de la réceptionniste - pas d'aide pour changer les valises de chambre - on nous donne une autre chambre avec Balcon ( au lieu de piscine) - pas de diffuseur anti-moustique. les hôtels précédent en avaient tous. Seulement 20000 IDR dans le minimart, mais en pleine nuit, quand on se fait piquer sous les draps... - attente pour les serviettes de plages entre 10 et 25 min à la réception! incroyable pour un hôtel en face de la plage (rue a traverser) - et la cerise sur le gâteau: moisissure à l'intérieur du pain au petit-déjeuner - vitre de 1mm d'épaisseur. on entend toute la rue
Se hospedó 3 noches en noviembre de 2019
Respuesta de Management, el 21 nov. 2019
Dear Anonymous, Thank you for your feedback. Your review is forwarded to all hotel staff and we surely take serious action to maintain our service and facility deliver and accepted by our guest. We express our apology to know that you have unpleasant experience during your stay at our hotel. We will be pleased if you give us a chance to serve you again in the future. We will have our facility in order and will deliver better service to ensure guest satisfaction.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2019
Respuesta de Management, el 13 nov. 2019
Dear Anonymous, Thank you for rating our hotel. Your review is important for our service and facility improvement.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2019
Respuesta de Management, el 10 oct. 2019
Dear Anonymous, Thank you for rating our hotel. Your review is very important to us for our service and facilities improvement.

10/10 Excelente

Putri😉

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
• This property has great staff! They help you in all the ways they can. • Continental breakfast is awesome, everything tastes good! • Strong wifi connection. • Clean room with quite worn out bathroom. • They don’t have dry/steam iron on the room, so, they provide complimentary service - 2 pcs per day per room. • Good location - near the beach, convenience stores, restaurants, money changer, beachwalk mall, etc.
Se hospedó 5 noches en septiembre de 2019
Respuesta de Management, el 10 oct. 2019
Dear Putri, Thank you for your feed back. We happy to hear that you enjoy your stay at our hotel. Should you wish return to our hotel in the future we are pleased to provide warm welcome and ensure your pleasant stay.

4/10 Malo

Leila

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nope. Better look for other hotels.
Water from our bathroom was too salty. Our skin got dry. Not recommended.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Management, el 10 oct. 2019
Dear Leila, Thank for your feed back. We shall forward your concern to our team for investigation. We will ensure all of our facilities and service provided in order and functional. Should you trust our hotel for your future stay, we are pleased provide better service and facilities to ensure your pleasant experience.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It’s clean
It’s under renovation so when 10am, it will having hacking sound. Good service although no iron provided, but they do have ironing foc service. 👍
Se hospedó 4 noches en septiembre de 2019
Respuesta de Management, el 1 oct. 2019
Dear Anonymous, Thank you for your feedback. Your review is important to us for improvement of our availability and service. We would like to inform that there is building construction next to our hotel with prior notification. This will be new hotel appearance and facilities for our guest experiences when finished. Should you Trust our hotel for you future stay, we are pleased to provide better service to ensure your pleasant stay.