Estimado Jose María, En nombre de todo el equipo del Barceló La Nucía Palms le agradecemos su comentario. Aquí tienen su hogar en la costa blanca. Esperamos verle pronto. Un cordial saludo

Estimado Ignacio, en primer lugar nos gustaría agradecerle que eligiera nuestro hotel Barceló La Nucía Palms para sus vacaciones en la costa Blanca y por la opinión que ha compartido. Por favor, acepte nuestras sinceras disculpas si nuestro personal le ha decepcionado de alguna forma. Le aseguro que nuestra intención es siempre tratar a nuestros huéspedes con simpatía y amabilidad para que se sientan como en casa; no obstante, nos comprometemos a modificar cualquier actuación que nos aleje de nuestro objetivo. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro. Quedo a su disposición. Reciba un cordial saludo. Atentamente,

Dear Sam,Thank you for sharing your comments with us. It is really important for our development.We are glad to know that our property and our team were able to meet your expectations.Thank you once again for recommending us. We hope to see you again in the future.Best regards,Afonso Correia, Assistant Manager Trainee

Dear Johan, I would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel la Nucía Palms and are delighted to read that we were able to match your holiday expectations. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best regards. Sincerely,

Dear Mr. Gustav, Firstly I would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló and for the trust placed in all of us. Although I am quite surprised and dismayed by the content of your review regarding your holiday, please rest assured that your comments have been taken onboard and revised by the entire Management team, however I would like to take this opportunity to clarify that our reception is available 24h and it is our pleasure to help you to solve the incidents immediately. On the other hand, I would like to explain you that the photos that you could see online are about renderings of the initial project, and we are working to update the contents of the web. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know. I really hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. You can contact me directly. It will be my pleasure to help you in everything that is under my power. I am personally at your disposal. Kindest regards and stay safe. Sincerely, Mónica Cantero | Guest Experience Manager

Dear Guest, thank you for choosing to stay at the Barcelo la Nucía Palms and for sharing your honest feedback. Providing the highest level of hospitality is our main goal and we sincerely apologize for falling short of meeting your expectations on this occasion. Please know, I have shared your feedback with the appropriate hotel teams to ensure the necessary measures are in place to prevent similar issues from occurring in the future. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. I am personally at your disposal. Best regards and stay safe,

Dear Paul, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló la Nucía Palms hotel. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. For this reason, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Alicante. Best regards and stay safe!