Vista desde la propiedad

Opiniones de Laguna Surf Lodge

2.5 out of 5
Laguna Surf Lodge
825 S. Coast Hwy, Laguna Beach, CA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 353 de 696 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 696 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 696 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 696 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 696 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La atencion
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laiah, el 23 nov. 2023
Thank you for taking the time to share! It was a pleasure to host you and we look forward to providing more exceptional stays in the future.

8/10 Bueno

Kelly

Viaje en pareja
Le gustó: Limpieza
La vista y accesibilidad, no me gusto la habitación no esta en muy buen estado
Respuesta de MW, el 27 ene. 2023
Agradecemos su comentario. En este momento los cuartos tienen planes de ser renovados. Esperamos que elija reservar con nosotros en el futuro

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No respetaron nuestra reservación pagada
El hotel no tenía cuartos suficientes, y de una reservación ya pagada nos mandó a un hotel de menor calidad. no consideró ningún beneficio por esta molestia que nos causó. El hotel no asegura que tenga cuartos aún cuando ya pagaste por ellos
Se hospedó 1 noche en febrero de 2021
Respuesta de Reservations, el 3 mar. 2021
Thank you for your review. We do require a valid credit card on file to hold your room which we did not have. Our apologies you weren't aware of this.

6/10 Aceptable

Yaquelin, US

Viaje en pareja
Le gustó: Limpieza
El lugar esta bonito pero el recibimiento muy mal el cuarto no estaba listo tuve que esperar media hora más para que me dieran el cuarto
Se hospedó 1 noche en agosto de 2020
Respuesta de Front Desk, el 17 ago. 2020
Thank you for reviewing our hotel. We hope to see you again soon for a better stay.

6/10 Aceptable

Guadalupe

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tommy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff and hotel were awesome.i just wish i had an option to hold onto my own car keys,as i always am going back and forth from mycar
Se hospedó 2 noches en mayo de 2024
Respuesta de Laiah, el 16 may. 2024
Thank you for taking the time to share those kind words! We are thrilled to know you enjoyed your experience, and appreciate your feedback regarding the valet parking. We understand street parking can be a battle, and offer valet parking to ensure every guest can be free of parking worries during their experience. We look forward to hosting you in the future, and finding ways to ensure a seamless parking experience next time!

10/10 Excelente

andres

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly, and access to the beach was very convenient.
Se hospedó 2 noches en mayo de 2024
Respuesta de Laiah, el 16 may. 2024
We are glad to know you enjoyed our convenient beach access and that our staff aided in providing a memorable experience. We look forward to hosting you for more visits in Laguna!

10/10 Excelente

Indya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Laiah, el 16 may. 2024
Thank you for sharing! We are thrilled to know you had a good time at Laguna Surf Lodge, and we look forward to welcoming you back with holistic hospitality in the future.

10/10 Excelente

Kasey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at the property was very friendly and the location on is great! I would definitely stay here again.
Se hospedó 2 noches en mayo de 2024
Respuesta de Laiah, el 16 may. 2024
Thank you for taking the time to rate and share! We are thrilled to know you enjoyed your time and our staff aided in this experience. We looking forward to welcoming you, family, and friends for many more visits in the future.

10/10 Excelente

tara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very welcoming, friendly and accommodating. The ocean view end room was spectacular, just renovated, Cal king bed and pull out sofa and still lots of space, very zen feeling, beautiful decor, peaceful, quiet and loved the two swinging hammocks for the teenagers to hang out on. Beach access is awesome with beautiful path with zen sitting area to look out onto the ocean. It was the perfect weekend getaway! Thank you for such an amazing experience!
Se hospedó 2 noches en mayo de 2024
Respuesta de Laiah, el 16 may. 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful experience during your weekend getaway at our hotel. It's fantastic to know that you found our staff welcoming, friendly, and accommodating, and that you enjoyed the spectacular ocean view from your room. We're delighted that you appreciated the recent renovations, the spacious and zen atmosphere, and the beautiful decor. It's great to hear that the beach access and zen sitting area added to your experience, and that the swinging hammocks were enjoyed by your teenagers. We're grateful for your kind words and thrilled that we could provide you with such an amazing experience. We look forward to welcoming you back for another memorable stay in the future!

4/10 Malo

Lorna

Le gustó: Servicio y personal
Se hospedó 3 noches en mayo de 2024
Respuesta de Laiah, el 9 may. 2024
We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to address or any feedback you'd like to share, please feel free to let us know. We're always looking for ways to improve and enhance our guests' experiences.

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff was so friendly easy going and welcoming. Really accommodating and went the extra mile in all they did, offering aloe for a sun burn and carrying extra items to help. Really enjoyed the property even while under some reconstruction and noise. The staff really made me want to come back again!
Se hospedó 1 noche en mayo de 2024
Respuesta de Laiah, el 9 may. 2024
Thank you so much for your kind words! We're delighted to hear that our staff made such a positive impression on your stay. It's our goal to ensure every guest feels welcomed and well taken care of, even during renovations. We appreciate your understanding and look forward to welcoming you back again soon for another wonderful experience at our property!

6/10 Aceptable

Lisa

Viaje familiar
Le gustó: Limpieza y servicio y personal
Booked a"deluxe king room with balcony" - they didn't mention that we had to share that balcony with others. I would not have paid that much for a room without a private balcony. Also - no coffee maker. That's the least a hotel can do if they don't have a restaurant.
Se hospedó 2 noches en abril de 2024
Respuesta de Laiah, el 9 may. 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will make sure to address these concerns to improve our guests' experiences in the future. Please know that we take your comments seriously and will strive to ensure that all guests have a comfortable and enjoyable stay. If there is anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.

10/10 Excelente

Marilou, Henderson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Syed Araib

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Place to stay! newly made! right infront of the beach
Se hospedó 4 noches en abril de 2024
Respuesta de Laiah, el 25 abr. 2024
We're thrilled to hear that you enjoyed your stay with us and appreciated our newly renovated accommodations! Being right in front of the beach certainly adds to the experience. If you have any suggestions or feedback for us, please feel free to share. We hope to welcome you back for another fantastic stay in the future!

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Such a beautiful place!
Se hospedó 1 noche en abril de 2024
Respuesta de Laiah, el 25 abr. 2024
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Laiah, el 25 abr. 2024
Hi Mary! Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Laiah, el 20 abr. 2024
Thank you for sharing! It was a pleasure to host you as a guest with us and we look forward to welcoming you back!

10/10 Excelente

Rebecca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing staff and gorgeous place to stay. Extremely convenient location walkable to nearby restaurants and shops.
Se hospedó 4 noches en abril de 2024
Respuesta de Laiah, el 18 abr. 2024
We're thrilled to hear that you had a wonderful experience during your stay with us! Providing exceptional service and creating a beautiful environment for our guests are top priorities for us, so it's rewarding to know that you enjoyed both. Our convenient location near restaurants and shops adds to the overall experience, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please let us know.

10/10 Excelente

Nelson

Viaje en pareja
Great service. Nice access to beach. Staff was great
Se hospedó 1 noche en abril de 2024
Respuesta de Laiah, el 18 abr. 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our service and the easy access to the beach. Our staff works hard to ensure our guests have a wonderful experience, so it's rewarding to know that their efforts were appreciated. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Bueno

Jeff

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Our room had a beautiful view of the surf, sand, and plenty of dolphins. It’s a great location! However, the property is in the midst of a lengthy renovation, so much of it is a tad dilapidated. Once the renovation is complete, the hotel should be wonderful in every way. We loved the friendliness of the staff, all of whom seemed genuinely enthused about the environmental causes the company supports. Everyone was very courteous and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Laiah, el 18 abr. 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the beautiful view from your room and found our location to be great. We apologize for any inconvenience caused by the ongoing renovations, but we're excited for the improvements they will bring once completed. It's wonderful to know that you appreciated the friendliness and enthusiasm of our staff, as well as our commitment to environmental causes. We hope to welcome you back to our fully renovated hotel in the future!

4/10 Malo

MANMEET

Se hospedó 1 noche en abril de 2024
Respuesta de Laiah, el 25 abr. 2024
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excelente

Naomi

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property, beautiful view of the ocean, and the friendliest staff I've ever encountered anywhere!
Se hospedó 3 noches en marzo de 2024
Respuesta de Laiah, el 18 abr. 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our property, ocean view, and staff exceeded your expectations. It's always our goal to provide a memorable and pleasant experience for our guests, and we're thrilled that we succeeded in doing so during your visit. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excelente

Tomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Excellent staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Laiah, el 18 abr. 2024
Thank you for taking the time to share! We are pleased to know our staff aided to making your stay memorable and we look forward to welcoming you back.

10/10 Excelente

Hiroyuki N, Pittsburgh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice ocean view, good access to beach, friendly staff. There are many balconies with fireplaces you can choose. Laguna Beach trolley (free) stop is at the front of the Lodge. We go down to beach from the Lodge, walk to the main beach (downtown) and take the trolley to back. Many breakfast places nearby.
Se hospedó 4 noches en marzo de 2024
Respuesta de Laiah, el 14 abr. 2024
It sounds like you had a wonderful time at Laguna Surf Lodge! We're thrilled to hear that you enjoyed the ocean view, beach access, and our friendly staff. It's great that you found the trolley stop convenient for exploring Laguna Beach, and we're happy to provide easy access to nearby breakfast spots. Thank you for sharing your experience, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excelente

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is in the process of being renovated. We stayed in one of the newer rooms and it was amazing. Beautiful, modern, clean and comfortable. Beach access right from property. All valet parking but was very convenient. Staff was friendly, knowledgeable and helpful. Would absolutely stay her again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Laiah, el 14 abr. 2024
It's fantastic to hear that you enjoyed your stay with us! We're delighted that you appreciated our newly renovated room and found it beautiful, modern, clean, and comfortable. Our beach access and convenient valet parking aim to make your experience even more enjoyable. Thank you for acknowledging our friendly and helpful staff. We look forward to welcoming you back for another amazing stay in the future!

6/10 Aceptable

Maja

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Laiah, el 14 abr. 2024
Thank you for taking the time to share your rating with us. Our goal is to provide good, clean accommodations at a fair price while creating positive experiences. We would love to know more about your stay and welcome any feedback for future improvement. It was a pleasure to host you as a guest with us and we look forward to an opportunity to exceed your expectations!

10/10 Excelente

pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing place will come again
Se hospedó 1 noche en marzo de 2024
Respuesta de Laiah, el 14 abr. 2024
Thank you for taking the time to share! It was a pleasure hosting you and we are delighted to know you enjoyed your time with us. We look forward to welcoming you back with holistic hospitality. Until next time!

6/10 Aceptable

Angela

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Love the location None of the rooms had locks or the bathroom & we stayed with our kids . We also didn’t know it was going to be so tiny. I love the location and it would be good for a couple to stay in but terrible space for a family
Se hospedó 2 noches en marzo de 2024
Respuesta de Laiah, el 7 mar. 2024
Thank you for your recent stay and for taking the time to share your feedback with us. We're glad to hear that you loved our location!We're sorry to learn about the inconvenience you experienced with the locks in the rooms and bathrooms, as well as the size of the accommodations not meeting your expectations for a family stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our offerings.We appreciate your understanding and hope to have the opportunity to welcome you back for a more suitable experience in the future.

10/10 Excelente

Kevin

We stayed in a newly renovated and totally updated room. Very cool design and really comfortable with nice art work. The room also had several electronics that enhanced our stay. First rate and friendly staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Laiah, el 7 mar. 2024
Thank you for choosing to stay with us and for sharing your experience! We're thrilled to hear that you enjoyed your time in our newly renovated room and that you found the design and amenities to your liking. Our team works hard to ensure every guest feels comfortable and well taken care of, so it's fantastic to hear that you found our staff to be friendly and accommodating.We hope to welcome you back for another enjoyable stay soon!

10/10 Excelente

Dennis

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Access to the beach and swimming pool with a nice hot tub.
Se hospedó 1 noche en febrero de 2024
Respuesta de Laiah, el 22 feb. 2024
Thank you for sharing! We are delighted to know you had an exceptional experience appreciating the amenities we have to offer. We look forward to hosting you again in the future!

4/10 Malo

Stephanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would strongly avoid!
Would not stay here again. The staff seems very disorganized! clearly since they gave our reserved room to someone else and putting us in an “upgraded room” with no tv and no view. They also scratched one of the other hotel guests car badly in their “valet service”. It’s under heavy loud construction Monday through Friday and just piss poor service and not worth the headache. I would suggest strongly avoiding. Even if the reasonable price tag is enticing, you get what you pay for. In this place, a lot less than.
Se hospedó 2 noches en febrero de 2024
Respuesta de Laiah, el 22 feb. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Please know that we take your feedback seriously and will address these concerns with our team to ensure that such incidents do not occur in the future. We understand the importance of providing a seamless and enjoyable experience for our guests, and we regret that we fell short of your expectations in this regard.We truly value your feedback as it helps us identify areas for improvement, and we hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that you deserve.

6/10 Aceptable

Jay

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The property was located right on the beach with beautiful views and convenient to all the local restaurants and shopping.
Se hospedó 3 noches en febrero de 2024
Respuesta de Laiah, el 22 feb. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our prime beachfront location and the stunning views it offers, as well as our proximity to local restaurants and shopping areas.However, we noticed that your rating indicates there may have been some aspects of your stay that didn't fully meet your expectations. We apologize if there were any areas where we fell short, encourage you to reach out if there is anything we could have done to make your stay better.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Bueno

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were great
Se hospedó 1 noche en enero de 2024
Respuesta de Laiah, el 1 feb. 2024
Hi Robert! Thanks for taking the time to share. We aim to provide exceptional service and create lasting memories. We are delighted to know our team made their mark and look forward to hosting you again soon. Until next time!

8/10 Bueno

James

Viaje en grupo
Le gustó: Servicio y personal
Wonderful place to stay. Was under construction on parts but nothing too bad. Rain became a bit of an issue with a roof leak but didn’t change anything. Place will be amazing after the renovations.
Respuesta de Laiah, el 23 ene. 2024
Dear George,We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and we apologize for any inconvenience you faced. It's disheartening to learn that the lack of a TV and the interaction with our security guard impacted your stay negatively. We strive to provide a relaxing environment, and we regret if we fell short in your case. Your comments will be shared with our team to address any areas of improvement. If you have any additional details or specific concerns you'd like us to address, please feel free to share. We appreciate your feedback, and we hope you reconsider giving us another chance in the future.Kindly,Laiah IrizarryAssistant General Manager

8/10 Bueno

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gorgeous Location
Location, location, location! The ocean front location is absolutely gorgeous! Several Rooms are dated but the hotel is under renovation and the new rooms are coming out gorgeous. I’ve been here 4 times and continue to return because of the gorgeous location.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Laiah, el 20 dic. 2023
We appreciate your loyalty and the time you took to share your experience with us. It's wonderful to hear that you value our oceanfront location, and we're thrilled to have you as a returning guest. We understand that our ongoing renovations may have impacted your stay, and we're excited about the improvements being made. Your feedback is valuable, and we hope to provide you with an even more enjoyable experience on your next visit as we continue to enhance our facilities.

10/10 Excelente

David

Se hospedó 2 noches en diciembre de 2023
Respuesta de Laiah, el 23 ene. 2024
Hi David! Thank you for taking the time to share. We are pleased to know you had a great experience and look forward to hosting you again in the future.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Surprised
Just caught off guard with the oldest room. But I get it they need to make there cash. A deal could have been given but oh well will try another hotel another time. Patio was kinda sketch
View from balcony
Se hospedó 2 noches en diciembre de 2023
Respuesta de Laiah, el 20 dic. 2023
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that room preferences are important, and we regret that the assigned room did not meet your expectations. Please know that we value your input, and your comments will be shared with our team for further improvement. If you decide to give us another chance in the future, we'll do our best to make your stay more enjoyable.

10/10 Excelente

Alayna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at Laguna Riviera were so welcoming, helpful, and kind! We enjoyed the beautiful bedroom view of the coast, the relaxing sound of the ocean, the complimentary coffee bar, and most of all, the hot tub area! We are so pleased with our experience here and would definitely recommend this resort to our friends. We will be back next time we are in the area!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laiah, el 16 dic. 2023
Thank you for your glowing review! We're delighted to hear that our staff's warmth, the scenic views, and our amenities, especially the hot tub area, contributed to a memorable experience for you. We appreciate your recommendation and can't wait to welcome you back on your next visit to the area.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HIGHLY recommend!!!
We were so unbelievably pleasantly surprised & can’t wait to return;)))
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laiah, el 16 dic. 2023
We're thrilled to learn that your stay exceeded your expectations, and we appreciate your enthusiasm to return. Creating memorable experiences for our guests is our top priority, and we look forward to welcoming you back for another delightful stay.

10/10 Excelente

Fred

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything right on beach, staff, everything.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Laiah, el 16 dic. 2023
We're delighted to hear that you loved everything about your stay, from our beachfront location to the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful experience.

2/10 Terrible

Emil

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
What is advertised vs what is realized, very different. Staff was very nice but not nice enough to make up for years of poor maintenance and lack of updating.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Laiah, el 16 dic. 2023
We appreciate your honest feedback and apologize for any discrepancy between your expectations and the actual experience. It's disappointing to hear that our maintenance and updating efforts fell short. Please know that your comments are invaluable to us, and we will use them to address areas of improvement. We're grateful for your kind words about our staff and hope for the opportunity to provide you with a more satisfying stay in the future.

10/10 Excelente

Kerri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laiah, el 23 nov. 2023
We're delighted to hear that you had a positive experience with us. If you have any specific feedback or suggestions on how we can make your next visit even more enjoyable, please feel free to share.We look forward to welcoming you back for another fantastic stay by the beach.

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Beautiful property location. Some parts are a bit dated but looked like some renovations were being done. Staff was very helpful and delightful. Recommend
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laiah, el 23 nov. 2023
Thank you for your wonderful review and recommendation! We're thrilled to hear that you enjoyed our beautiful property location and found our staff helpful and delightful. We appreciate your understanding about ongoing renovations, as we strive to enhance our facilities for an even better experience.We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know.

2/10 Terrible

Tina

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
DO NOT STAY HERE! IT IS GROSS!
To start, this room was $450/nt (including tax and other fees). Check in was bumpy. Nice reception, but there was a photo shoot in front of my room and all the patio furniture was piled against my door. When I asked for a less trafficked room, it was met with frustration on the reception's part. The manager jumped in and was helpful. But the second room was filthy. Seriously disgusting. Look at their website pictures, then see actual photos. I chose not to stay there and opted for another hotel via Hotels.com. I contacted Hotels.com for a FULL refund on my initial booking. They couldn't honor it, and said they were subject to the property's terms and conditions. They were able to credit the second night's stay. But, what a disappointment that I had to pay for two different hotels for my first night's stay. I am going to find another booking provider as Hotels.com and their properties constantly point the finger at each other, as if neither has any liability.
Dirty.
??? at $450/nt
What is this?
Dirty.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laiah, el 16 nov. 2023
Thank you fo taking the time to share. We are sincerely disheartened to hear about the challenges you encountered during your recent attempt to stay at our hotel. It deeply concerns us to learn about the issues you faced, and we genuinely regret any inconvenience caused. We appreciate your feedback regarding the check-in experience and the condition of the room. Please rest assured that we take your comments seriously, and we will address these matters with our team to ensure improvements moving forward. We understand the frustration with the situation and the inconvenience of having to secure alternative accommodation. We strive to provide a seamless and enjoyable experience for our guests, and we will review our procedures to prevent similar incidents in the future. If there is anything else we can do to address your concerns or if you have further feedback, please do not hesitate to reach out. We value your input, and we are committed to making amends for any shortcomings in our service. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.

8/10 Bueno

Willie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was an enjoyable stay. The service they gave us that night was excellent and helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Laiah, el 16 nov. 2023
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that the service provided was excellent and helpful. Our team is committed to ensuring our guests have a memorable and enjoyable experience, and it is rewarding to know that we succeeded in making your stay pleasant. If there are any specific aspects of your stay that stood out or if you have any additional feedback, please feel free to share. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Laiah, el 16 nov. 2023
Thank you for taking the time to share! We are delighted to know you enjoyed your time with us and look forward to hosting you at on of our many SCP locations in the future.

8/10 Bueno

Harris, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Stephen B.

Viaje en pareja
No le gustó: Servicios
Extraordinary location on the beach, so that all exterior areas are lovely. However, our room was sort of funky. I booked a room with a balcony and the photo of the room showed a large room with a balcony overlooking the ocean. In fact, what we got was a very small room, cheaply and sparsely furnished, with the roof of the room below us obscuring about half of our ocean view, and no balcony. Parking is 38 bucks and there is a 20 dollar "property fee" whatever that is. Buuut, the place does have a sort of 1970s Laguna Beach vibe. . .and the location. . . . Would I stay here again? Well, there's a lot to be said for the sound of the surf rocking you to sleep. If they'd give me a room with an actual balcony and full ocean view, sure.
Se hospedó 1 noche en octubre de 2023
Respuesta de Laiah, el 10 nov. 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the extraordinary location and the 1970s Laguna Beach vibe. However, we sincerely apologize for any issues encountered during the online booking process. We aim to be as transparent as possible and are regretful that this standard was not reflected during your experience. We genuinely value your input and hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable stay.

10/10 Excelente

Rickard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023