When I walked in and up to the front desk, it was then that I realized that the female employee was sitting in the lounge area, on her phone and eating a bag of chips. I reserved a handicapped accessible room from the pictures on the website, however, the toilet was of standard height with no grab rails nearby and the shower didn’t have a seat as in the photos. There was only a little toilet paper on the roll and no extra rolls. Two of the towels were stained or dirty. There was nobody to be found at the front desk when we tried to check out. The comforter on the bed was absolutely amazing.