Dear Toshikazu-san,Our sincere apologies for the inconveniences you experienced during your stay. We are thankful for and appreciate your honest feedback. It helps the team to always improve themselves. We will provide an even better experience on your next visit.Warm regards,Jojo A.

Dear guest, We sincerely apologize for inconvenience. Minor requests such as these are generally accommodated. Your concerns have been shared with the staff and appropriate action taken. Thank you for sharing your experience with us! Your feedback is much appreciated!

Thank you for sharing your experience with us! Your feedback is much appreciated!

Thank you for sharing your experience with us! We hope to see you in Karancho again soon!

Thank you for sharing your experience with us! We hope to see you again soon!

Thank you for sharing your feedback! We hope to see you again on your next trip to Cebu!

Dear guest, We are sorry for the unpleasant experience you had during your stay with us. The smoke detector makes noise when there is smoke in the non-smoking rooms. Our staff would have quickly turned it off if they were told about it. The music from the event was quickly addressed by our staff, who have been alerted and re-trained based on your feedback. Again, we deeply apologize for the inconvenience.

Dear guest, We are sorry for the unpleasant experience during your stay with us. The music from the event has been addressed with our staff to avoid future occurrences from happening. We deeply appreciate your feedback and again deeply apologize for the inconvenience.

Thank you for sharing your experience with us! We hope to see you again in Cebu!

Thank you for sharing your experience with us! We hope to see you again soon in Cebu!

Thank you for sharing your experience with us! We hope to see you back in Cebu in your next trip!

We hope to better serve your dining needs with an expanded menu set in the near future. Thank you for sharing your experience with us!

Thank you for sharing your experience with us! We hope to see you again soon!

thank you for sharing your experience with us!

私たちとあなたの経験を共有してくれてありがとう。 また近いうちにお会いしましょう！

Thank you for sharing your experience with us! Your kind words are very much appreciated. Warm regards, Sannie

私たちとあなたの経験を共有してくれてありがとう。 あなたの優しい言葉は大歓迎です！ カランチョに戻っていただけるのを楽しみにしています。

親愛なるゲスト、私達はあなたのタクシーの経験についてすみません。 私たちのスタッフは私たちのゲストが空港への彼らのタクシー料金で公平に扱われることを保証するために通過するタクシーと通信するように訓練されます。 そのようなことを確実にするために、私たちはもっと努力するつもりです。 もう一度言います。 敬具、 サニー

Thank you for sharing your rating of your stay with us!

We thank you for sharing your experience with us and have noted your concerns.

Dear guest, We are sorry for the experience you have shared. The staff have been alerted to ensure guests well being.

We are very sorry that you had a bad experience with during your stay with us. Our staff and I have been working to address this.

Thank you for sharing your experience with us! We hope to see you again soon!

Dear guest, I have shared this with our team to address your concerns. Thank you for sharing your experience with us!

Thank you for sharing your view!

Dear guest, The water system has been addressed. Our water utility though does not provide consistent supply and we are working on expanding our current capacity to handle demand during times of weak supply. Thank you for the feedback!

Dear guest, We strive to maintain our facilities in good order and your feedback has been shared with our staff. Karancho is situated in a shallow cove which gives it smooth and calm waters, perfect for various water sports and activities. It also means that the effect of high and low tides is much more pronounced in our area. Hence, the water may not be clear during low tide. Our staff also clears the beach of dead sea grass and other sea flotsam that wash up on the shore. Thank you for sharing your experience with us.

私たちとあなたの経験を共有してくれてありがとう！ 私たちは親切な言葉に感謝し、それをスタッフと共有しました。 Karanchoで再びお会いしましょう！ 敬具、 サニー

우리는 수영장 설립과 방의 수압에 관한 귀하의 우려 사항을 해결하기 위해 노력하고 있습니다. 지역 수도 시설에서 일관성없는 공급에도 불구하고, 우리는 우리 자신의 안정적인 공급을 확보하기 위해 노력해 왔습니다. 우리와 함께한 경험을 공유해 주셔서 감사합니다!

우리는 잘못된 시간에 일어난 전화와 관련된 불행한 사건에 대해 깊이 사과합니다. 이것은 관련 직원들과 논의되었습니다. 지역 수도 시설에서 일관성없는 공급에도 불구하고, 우리는 우리 자신의 안정적인 공급을 확보하기 위해 노력해 왔습니다. 우리는 귀하의 의견과 피드백에 대단히 감사합니다!

私たちとあなたの経験を共有してくれてありがとう！ 私たちはあなたのフィードバックを使用して、サービスとパフォーマンスを向上させます。

These are valuable insights on our guest experience at Karancho. We have taken steps to improve our signages for the refuse area within the premises. The constant seagoing flotsam that ends up on our shoreline are cleaned regularly by our staff to maintain the cleanliness of the beach. Thank you for sharing your thoughts!

Your thoughts and opinions matter to us. We are taking action on improving our breakfast service to include a wider selection and earlier service times. Thank you for sharing your thoughts!

We are happy you enjoyed your stay !Thank you for sharing your experience with us! Your kind thoughts have been shared with the staff.

あなたの経験を共有してくれてありがとう！ あなたの考えやコメントに感謝します！

あなたの経験を共有してくれてありがとう！ 私たちは配管システムを改善し、お湯を一貫してお客様に提供しています。 一時的な不便さを深刻にお詫び申し上げます。

滞在中のあなたの考えや意見は非常に高く評価されています！ セブのビーチは潮の影響を強く受けているので、水深が深いときは満潮時に泳ぐことをおすすめします。 フロントデスクの受付係は、日の出、日の出、日の出、日の入りのお手伝いをすることができます。

Thank you for sharing your view!

Thank you for sharing your experience with us! Your kind words are much appreciated

It is unfortunate that there was a power outage in the area during your stay. Upgrading the facilities, including a generator, are planned to provide a better experience in such cases. Thank you for sharing your experience with us.

우리와 함께한 경험을 공유해 주셔서 감사합니다! 우리 직원들은 손님들이 쾌적하고 기억에 남을 수 있도록 최선을 다합니다.

您对我们的经验感到非常感谢。 我们提醒员工不断监测其他客人的活动，尤其是深夜，以便将对其他客人的干扰降至最低。

Thank you for your views on your stay with us. Despite being serviced the week before your stay, the aircon experienced a rare technical malfunction and has been rectified by our maintenance staff. Your kind words on our security staff are much appreciated and has been shared with them.

朝食のスケジュールで混乱していることを深くお詫び申し上げます。 あなたのフィードバックは非常に高く評価され、スタッフと共有されています。その結果、早朝に朝食を提供しています。

Thank you for sharing your views with us! We work hard to make it a memorable experience!

Dear guest, Thank you for sharing your thoughts and experience during your stay with us. There are new places to eat next door and we have a new massage service on offer as well. Hope to see you again in your next trip to Cebu!

Dear guest, We are sorry to hear about your experience during your stay at Karancho. The area around the hotel is subject to tidal flows and hence it brings along the natural flotsam from the sea such as dead seagrass and other plant life. These debris of nature are not "dirty" and are regularly cleaned off the shorelines by our staff. Thank you for sharing your views!