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Opiniones de The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 412 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 179 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 105 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 86 de 1002 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Lluvicela

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Michelle, el 4 may. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Malo

Alvaro

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza y servicio y personal
Mala su limpieza.
Se hospedó 3 noches en enero de 2024
Respuesta de Ruby, el 5 feb. 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

10/10 Excelente

Nerileyvi Herrera

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y servicios
Very good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ben, el 14 nov. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excelente

Rodolfo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decoracion
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2022

6/10 Aceptable

Rosaura

Viaje en pareja
Le gustó: Servicio y personal
La limpieza de la habitación no me pareció ideal, solo la hicieron un día y ese día nos dejaron sin toallas de baño, supongo por descuido.
Se hospedó 3 noches en abril de 2022

10/10 Excelente

Marilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estancia y ubicación
El hotel está frente a frente al Ceasars Palace, la ubicación es estupenda. El servicio y la limpieza de primera. Accesible a los mejores restaurantes, centro comercial, entre otras atracciones. Discoteca genial y el restaurante, Giada.
Se hospedó 3 noches en noviembre de 2021

8/10 Bueno

mariano

No le gustó: Limpieza y servicio y personal
La alberca no es del hotel y es de un tercero
Sucede que al amparo de la panemia la limpieza a cuartos es opcional y con costo. El caso es que ecuentras cabellos en el baño y los cajones "vacios" con etiquietas de prendas de alguien mas, un cepillo usado... muy descuidado
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

eugenio

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en abril de 2021

10/10 Excelente

CARLOS OCTAVIO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2021
Respuesta de Cromwell Management Team, el 22 feb. 2021
Thank you so much for your feedback! We are very pleased that you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovet,very clean the room it's so beautiful. The location it's the best
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Katia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente Experiencia
Hotel hermosamente decorado, y servicio increíble, súper recomendable. La vista desde el hotel hacia las fuente del Bellagio es muy buena.
Se hospedó 3 noches en noviembre de 2019

8/10 Bueno

Rolando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Si piensa hospedarse...
Limpieza, comodidad, seguridad, cercanía a traslados, lo único que no me gusto el costo del estacionamiento y del wifi... buen dia!
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

M G

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lindo hotel
Muy bien la ubicación del hotel. El personal es muy amable y el hotel es lindo y cómodo. Me gustaría que hubiera más opciones para comer, aunque hay lugares muy cercanos, a veces se quiere quedar uno ahí por comodidad.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

M G

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Tranquilidad en Las Vegas
To-do estuvo my bien, disfrutamos mucho el hotel. De encuentra muy bien ubicado y my comodo. Salvo que no coincidimos para que hicieran el aseo de la habitacion, a pesar de que salimos por mas de cinco horas ambos dias.
Se hospedó 1 noche en julio de 2019

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Espantoso.....no regreso.El hotel estaba al 30 % de ocupación. Pedi y pague una habitación con King size y me dieron una habitación doble. la habitación esta sucia y el internet gratis.....funciono 1 de los 3 días que estuve...............tenía altas espectativas.............No regreso
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cathryn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The casino was very clean. Just wish the entire facility was smoke free.
Se hospedó 3 noches en mayo de 2024
Respuesta de Christina Banks , el 10 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Dionne

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
Se hospedó 2 noches en abril de 2024
Respuesta de Kimberly, el 4 may. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Malo

Sophia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Kimberly, el 4 may. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Yosef, Sacramento

Viaje familiar
No le gustó: Servicio y personal y servicios
We didnt like the pool open ONLY ON FRIDAY AND SATURDAY
Se hospedó 3 noches en abril de 2024
Respuesta de Kimberly, el 3 may. 2024
Hello Yosef, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

6/10 Aceptable

Jessie

Viaje en pareja
No le gustó: Servicio y personal
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
Se hospedó 4 noches en abril de 2024
Respuesta de Dan, el 2 may. 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 Excelente

James Doug

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel and friendly staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Christina banks , el 20 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excelente

Dhaval

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
Se hospedó 3 noches en marzo de 2024
Respuesta de Kimberly, el 19 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Aceptable

Matthew

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Dan, el 17 abr. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excelente

jasmine

Se hospedó 3 noches en abril de 2024
Respuesta de John , el 8 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Bueno

Jessica

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Michelle, el 12 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Malo

patrick

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Se hospedó 3 noches en abril de 2024
Respuesta de Michelle, el 8 abr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excelente

Derek

Se hospedó 2 noches en abril de 2024
Respuesta de Kimberly, el 3 may. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Bueno

Russell

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The atmosphere and the location on the stripe.
Se hospedó 3 noches en marzo de 2024
Respuesta de Michelle, el 8 abr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Malo

loretta

Viaje familiar
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle, el 8 abr. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Bueno

Marc

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Se hospedó 4 noches en marzo de 2024
Respuesta de ALM, el 2 abr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Aceptable

Paul, Beaverton

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ben, el 26 mar. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excelente

Ariel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wish they had a spa
Se hospedó 1 noche en marzo de 2024
Respuesta de Christina banks , el 24 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excelente

CHRISTINE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located conveniently by good eats and good treats!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dan, el 23 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excelente

Blake

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christina banks , el 24 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excelente

Jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Se hospedó 1 noche en marzo de 2024
Respuesta de John , el 14 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Malo

Dan

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Se hospedó 1 noche en marzo de 2024
Respuesta de JD, el 10 mar. 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Malo

Janet

Viaje familiar
No le gustó: Servicios
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Se hospedó 2 noches en febrero de 2024
Respuesta de Dan, el 6 mar. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Aceptable

Anthony

Viaje en pareja
Le gustó: Limpieza
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Se hospedó 2 noches en marzo de 2024
Respuesta de Christina banks , el 4 mar. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Malo

Cassandra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Se hospedó 2 noches en febrero de 2024
Respuesta de Ben, el 2 mar. 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Bueno

Carissa

Se hospedó 1 noche en febrero de 2024
Respuesta de Ben, el 3 mar. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excelente

chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Se hospedó 2 noches en febrero de 2024
Respuesta de Michelle, el 1 mar. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Miran

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unfriendly, too much dust in the room
Se hospedó 2 noches en febrero de 2024
Respuesta de Ben, el 28 feb. 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Aceptable

Jessica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de John , el 29 feb. 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Monica

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Se hospedó 3 noches en febrero de 2024
Respuesta de John , el 27 feb. 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older hotel but clean and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ruby, el 26 feb. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Aceptable

Kelly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Respuesta de Michelle, el 25 feb. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Bueno

Nesrine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the design and the casino being small and fun
Se hospedó 1 noche en febrero de 2024
Respuesta de Doug, el 24 feb. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Aceptable

Louis

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Se hospedó 3 noches en febrero de 2024
Respuesta de John , el 20 feb. 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.