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Opiniones de Casablanca Suites

3.5 out of 5
Casablanca Suites
Benny Imperial Street corner South Road, Legazpi, Albay

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 18 de 77 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 77 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 77 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 77 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 77 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

5.8/10

Servicios

7.4/10

Condiciones de la propiedad

4.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Harlette de

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Expected at least clean room,but carpet smells, room was hot, Can’t even stay in the lobby/ dining area, aircon was never turn on
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Bernie, Washington DC

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location below mount Mayan and lignon Hill. Room was clean and spacious with comfortable bed and great view. Breakfast to order was fine. No complaints about the stay here.
Se hospedó 1 noche en marzo de 2020

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
photos look decent but property is outdated and looks unclean.
Se hospedó 1 noche en marzo de 2020

2/10 Terrible

Maricyl

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible Place
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

jaephil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza
Housekeeping helpers are very accomodating and helpful but the lady in the counter/reception is unfriendly and arrogant.
Se hospedó 2 noches en julio de 2019
Respuesta de Casablanca MAnagement Team, el 20 ago. 2019
Hi Valued Guest, We highly appreciate your feedback and please be rest assured that we will look into this. Thank you for choosing us and until your next visit.

6/10 Aceptable

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
Facility was fair with its price but the overall cleanliness was not so good. The staff services were great!
Se hospedó 1 noche en junio de 2019

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and quiet place. Accessible to transporr going to rhe city and other places.
Se hospedó 4 noches en junio de 2019

6/10 Aceptable

Emil

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

jennyf66, Makati City

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel is new and easy to find. Staff are friendly and accommodating. Breakfast is a large serving and food at the restaurant are both fulfilling and tasty. One major issue though is that we found a bedbug in the morning of our second day so we requested to transfer to another room. The bedbug may have come from the previous guests but still, if the beddings were changed and washed then the bedbugs should be gone. We concluded that the beddings were just re-used and not washed. :-( Overall, it was a nice hotel.
Se hospedó 2 noches en abril de 2019
Respuesta de Casablanca Suites Management Team, el 25 abr. 2019
Hi Jenny. We are glad that you had a great stay with us. With regards to your other concern, please be rest assured that we will look into it. Thank you and until your next visit!

8/10 Bueno

Merz, USA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very welcoming staff, clean and convenient (very close to the airport). The only thing is...it says free shuttle service when needed going to the airport but when we were about to go, the front desk staff couldn't reach the driver. Well, overall was great!
Se hospedó 1 noche en marzo de 2019
Respuesta de Casablanca Suites Management Team, el 6 abr. 2019
Hi Merz, We are sorry for the inconvenience we have caused you going to the airport. Kindly be assured that we will look into this. Nonetheless, we are happy to know that you had a great stay with us. Thank you.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en enero de 2019

6/10 Aceptable

Cliente verificado

Didn't experience the facility; flight delays due to weather interfered with potential stay.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Casablanca Suites Team, el 10 ene. 2019
Hello Sir/Madam, We are sorry to hear that but we hope that you had a comfortable stay with us. Until your next booking.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Thomas

Legazpi - touristisch noch beinahe unberührt
Von außen eher unauffällig, innen dafür eine kleine Perle. Das Personal jederzeit sehr freundlich und hilfsbereit, der Zimmerservice super schnell und professionell. Alle beiden Zimmer sauber und alles funktionierte. 5 Frühstückssorten zur Auswahl, zwei kleine Restaurants direkt beim Hotel (Eataly - Seniorchef ist Italiener - richtig gute Pizza und das Berlin) aber auch Richtung Zentrum linker Hand zwei weitere einheimische Lokale mit sehr gutem Essen. Das Hotel liegt zwischen Flughafen und Zentrum - von beidem ca. 5 Minuten entfernt mit Van oder Trycycle. Preis für Trycycle in die Stadt für drei Personen bei ca. 50 php - je nach Tageszeit und Fahrer. Hotel liegt ruhig aber verkehrsgünstig. Empfehlen kann ich einen Ausflug zum Vulkan Majon - dort gibt es coole Quadverleiher mit geführten Touren - wir waren bei den Ruinen der Kirche, die nach einem Vulkanausbruch zerstört wurde - ziemlich imposant. Abends ist es am Hafen recht gut und an der dahinterliegenden Bucht - Grillspeisen "landestypisch" - ein echtes Erlebnis. Noch ein Erlebnis waren je "the black beach" und eine sehr schöne Höhle - je ca. 1 Stunde mit dem Jeepney und / oder dem Taxi. Nicht zu empfehlen ist nach meiner Ansicht der Wildlifepark - da haben die Philippinos noch Nachholbedarf was unsere Ansichten zur artgerechter Tierhaltung angeht.
Se hospedó 10 noches en agosto de 2018
Respuesta de Casablanca Suites, el 20 oct. 2018
We are happy that you had a great stay with us. Until your next booking. Thank you.

8/10 Bueno

Helen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2018

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A big turn-off...
Overall, the hotel is good. Affordable and nice staff. But, what turned me off is the lack of quality in food preparation. There was a chunk of plastic in my creamy tuna sandwich..like a broken plastic jar piece! Holy cow!, what if ingested it and punctured my esophagus? I hope, what happened was a rare scenario..
Se hospedó 2 noches en julio de 2018
Respuesta de Operations Manager, el 1 ago. 2018
Hello Ms. Karen, Thank you for your review. We highly appreciate that you have mentioned your recent experience. This will help us in improving our system. Please be rest assured that we will be meeting all our staff to fix the issue. Thank you and we hope to hear from you soon.

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Three night stay.
My wife and three kids stayed here and enjoyed the hotel very much. The meals were very cooked and brought to your room which worked out great. The area is ok a bit busy with traffic but very safe neighborhood.
Se hospedó 3 noches en mayo de 2018
Respuesta de KC CAMUS, el 4 jun. 2018
Hello Sir Mark, Greetings from Casablanca Suites! We are glad that you enjoyed your stay with us. Until your next visit. Thank you and God bless! Sincerely, Casablanca Suites Team

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Close to the airport
A very nice view of Mayon and friendly staff. Close to the airport and a tricycle ride away from the major shopping centres
Se hospedó 3 noches en mayo de 2018
Respuesta de Casablanca Suites Management, el 22 may. 2018
Hello Sir/Ma'am, We are glad that you have enjoyed your stay at Casablanca Suites. Until your next visit. Thank you.

6/10 Aceptable

Donna

No le gustó: Limpieza
It was ok
Needs to detail clean the mirrors and areas where it can be splashed with water. Furniture seems old. No elevator for older people
Respuesta de Operations Manager, el 24 abr. 2018
Hello Ms. Donna, We greatly appreciate the feedback. This will help us in improving our service for our future guests. Thank you and hope to make it up to you in your next visit with us. Sincerely, Casablanca Suites Management

8/10 Bueno

Jimvic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall Good Stay
Overall it was a good stay. The location is convenient, with food places around. The hotel itself is nice. My only complaint is the air conditioning unit that was either too cold or too hot. No comfortable in-between.
Se hospedó 1 noche en marzo de 2018
Respuesta de -Casablanca Suite's Management, el 22 mar. 2018
Greetings from Casablanca Suites. We are grateful to hear from you and we sincerely apologize for the inconvenience. May i ask for your complete booking details at Casablanca Suites so that we can check the room you have checked-in? Your comment/s will greatly help us in improving our system. Thank you so much and we hope to hear from you soon. Until your next visit.

8/10 Bueno

Eugene Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Marie Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay at Casablanca Suites
We enjoyed our stay in Casablanca Suites. We arrive early in the morning and we were allowed to check in early. The front desk personnel allowed us to take our free breakfast even though we weren't supposed to have one that day. The rooms were clean and the air conditioners were working really well. The service of the hotel staff was great. I'll surely recommend this hotel.
Se hospedó 3 noches en enero de 2018
Respuesta de -Casablanca Suites, el 29 ene. 2018
We are happy to know that we have served you well. Until your next visit Ms. Marie.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
recommend to others, the location is nice and the staff are friendly
Se hospedó 4 noches en noviembre de 2017
Respuesta de KC CAMUS, el 19 dic. 2017
We are happy that you had a great stay with us. Hope to hear from you soon.

2/10 Terrible

joy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2017

2/10 Terrible

Lou, MD, USA

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not worth the money
Bathroom is really dirty, the drain in the shower was clogged but never got fixed despite complaints. No towels when we arrived. Beds were as hard as concrete. It wasn't a comfortable stay at all. Front desk staffs were friendly though.
Se hospedó 2 noches en mayo de 2017

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Nice hotel close to airport
Stay was good. The hotel has good facilities and rooms were well air-conditioned. The staff are very helpful and polite. Highly recommendable.

6/10 Aceptable

NV, Calamba, Laguna

Too pricey
It's an ok hotel but too pricey. For more than 1k per person,I expected a 5 star hotel. It's not. I am sure you can find similar hotels for less. I also made a mistake of requesting late check in. That made the reservation non-refundable. All rooms are on the second floor. There was not enough help to bring up the luggage. Some items were not available in the included breakfast. Breakfast was served in the lobby area while their restaurant is just next door. The air con unit was very noisy. I just did not have the energy to ask for and move to another room as we were tired from our trip. The snacks on top of the refrigerator are not free, beware.

8/10 Bueno

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I'd happily stay here again
If you are looking for a place where the staff fawn over you in an ultra-subservient manner, then Casablanca Suites is not for you. If you like a place where the staff are real humans, with human qualities, who are friendly, happy to help, and there when you want them, but not intrusive, then you will probably like Casablanca Suites. My family and I enjoyed our stay, and would certainly stay there again. It is conveniently located, just a short drive to the city centre, and also Cagsawa Ruins and other attractions around Mayon Volcano. Busay Falls is worth a visit, but you need to be reasonably fit and agile to view all seven. The paths leading to the falls need careful negotiation, but the guides are very helpful and give aid when necessary. We only managed to make it to two, but then I and my wife have been Senior Citizens for quite some time! Still worth the trip though. I will retain fond memories of our stay at Casablanca Suites. ps. I rated everything at '4' because I'm always a bit suspicious of '5' ratings (there is very little in this world which is perfect). I would have given '4.9' if the option was available.

4/10 Malo

John

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel but lack of maintenance lets it down
The hotel did not provide the airport pick up as arranged. We were just left waiting there. The bathroom was in a bad state of repair. The shower did not work properly and the sink was blocked. We requested the hotel to repair but they just ignored the request. The room had cockroaches. The breakfast was OK but nothing special. The bed was very hard and uncomfortable so sleep quality was bad. It is a shame that the hotel neglects the maintenance as it looks quite a new building. It just suffers from a total lack of organisation.

6/10 Aceptable

Ban, Manila

Le gustó: Servicio y personal
Value for money, I will rate a 2/5 -
hotel is being used as a terminal for rental shuttle vans, consequently, drivers loiter at the lobby and in front of the hotel, an eyesore. For Expedia- please find a way you can comply with Philippine Law on Senior Citizen law on discounts

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Good

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ideal for a quick Pit Stop.
The reception staff were great. They sorted out with some quad biking at the fringe of the Mayon Volcano. First time experience for me and enjoyed. The shuttle and driver was food...restaurant fine. Only bugbear was the bathroom in our room. Everything in it was old fashioned, the basin tap did nothing more than dribble and the shower sprayed all over the place...otherwise good.

10/10 Excelente

Babes, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice & Quiet Place.
Excellent vacation and good relaxing to stay @ this hotel.

6/10 Aceptable

Shirley, Alabang, Muntinlupa

No le gustó: Limpieza y comodidad de las habitaciones
Average hotel. Good location.
Toilet needs to be cleaned. Bathroom sink is clogged.

6/10 Aceptable

Anna

Le gustó: Servicio y personal y condiciones de la propiedad
Funkar för en natt innan man ska med flyget
Plus: Hotellet var fint, stort rum Sköna kuddar Nära flygplatsen Lugnt och tyst nattetid, inga tuppar eller skällande hundar God cheesecake (men för liten) Minus: Slitna handdukar Kallt i matsalen Snålt tilltagna portioner Bad om ananasshake med minsta möjliga mängd is. Fick en shake som smakade vatten, skickade tillbaka den och förklarade igen att jag ville ha minimalt med is och vatten. Fick en ny, samma sak igen och brydde mig inte om att beställa en ny. För påpassad av personalen som sprang fram och tillbaka hela tiden för att fylla på mitt vattenglas hela tiden. Övriga tiden stod de och tittade på en när man åt. Lite irriterande. För korta lakan. Sängen var hård men sov bra ändå. Hotellet är lyhört pga ickeisolerade dörrar men ett par öronproppar fixar problemet. Takduschen om man inte gillar att tvätta håret varje gång man ska duscha.

8/10 Bueno

Guillermo, New Jersey, USA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommended!
Hotel front desk are very nice people, so accommodating that if you came in early and there's a room available, they will let you check in early. Very polite and will give you service with a smile. They have also three selections of breakfast to satisfy your appetite. I was happy with our 3-day stay and I highly recommend the hotel to others.

8/10 Bueno

JooHwa, Korea

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
2층인데 엘레베이터가 없어요. OTL 올라갈때는 남자 직원분이 올려주셨는데 내려올때 고생좀 했죠.

8/10 Bueno

Leevin, Guam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent value and good location
I stayed here for 4 nights with some friends. The rooms were comparable to a hotel that I stayed at last year, but for $30+ less per night. The breakfast was good and the lunch options, provided by Kamia's, was excellent and very reasonably priced. The location of the hotel itself was a great plus, as it was a short tri-cycle ride to the nearby mall. I plan on staying here again next year!

8/10 Bueno

Michael Francis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Helen, Quezon City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing!
We stayed here for two nights. At first, our initial thought was that it wasn't such a great hotel. however, upon inspection of the room and dining at their restaurant, we decided to try it, and we were very much satisfied. their staff were friendly, in fact, they were the one who suggested an alternate hotel if we were not satisfied enough, and they told us where to go for tour. we were very tired from our 15 hour trip from manila (due to traffic and several stops), but we were able rest well in the hotel. overall, it was such a great experience.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Experience in Casa Blanca Suites
It was not so great experienced, the amenities was fair.

6/10 Aceptable

Susan, Marikina City

One of the reasons why I booked in this hotel is because of their ads telling free Wifi. However No wifi connection for the 4 days stay. Hotel staff always says that there is a problem with the wifi connection.

6/10 Aceptable

Jan-Erik

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here when in Legazpi
We only stayed overnight. Staff attentive and courteous. Place clean and room we got is good for 4. The restaurant Kamias which is adjacent to the hotel has good food as well.

6/10 Aceptable

Lyn

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
New Hotel
We arrived in Albay and ask our driver to take us to Casablanca. Little did we know that there were 2 Casablancas. We should have told him that it's just near the airport, Casablanca Suites is the name. We got our rooms and it was clean but we have to ask for slippers and extra cup and saucer for our coffee and also for extra towels for the other room we rented. I asked for a masseuse and the man in the reception said she'll be coming after an hour. I took a bath and waited! I was so sleepy that I called reception again and I decided to cancel because it's already an hour and a half after and no one came. I missed that massage!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
A Problem
We faced a lot of pressure to leave the hotel and go to another one across town even though we repeated over and over that we did not wish to leave. The hotel had booking problems and the management felt the way to solve it was to move guests who were already there.

4/10 Malo

Wendy, UK

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not staying there again!
We were escorted to a dirty room and had to just go to the room next door. The bed sheets were old, torn and looked dirty. There was no kettle in our room. There was no wifi for a few hours which is very important for us and had to ask the receptionist to follow up. We leave very early for our flight (0650 hours) when we check out and so we need to make sure we have transport arranged to take us to the airport. We spoke a few times to a few receptionists the night before and was told all will be ok. But the next morning we were told nothing was booked! We didn't want to miss our flight and really didn't want to be there anymore so we grabed a taxi outside and went off. The only nice thing about this place is the food and Its proximity to the airport.