Alberca techada

Opiniones de Holiday Inn Express Lexington North-Georgetown, an IHG Hotel

2.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 409 de 648 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 141 de 648 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 648 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 648 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 648 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Marvin Castro

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
El sevicio fue horrible, no ssrvicio al cuarto aunque lo solicitamos, habia que esperar por el desayuno, ya que no tenian suficiente. Y lo peor es que me cobraron la estadia nuevamente aunque ya la.habia pagado con Expedia, y no quieren devolverme el dineronpor que dicen que Expidia fue el que me cobro nuevamente.
Respuesta de Matthew B, el 28 dic. 2022
Dear Mr. Sanchez,I looked into your reservation, and want to thank you for taking the time to tell us about your recent stay. The charges to your personal card was just an authorization. the final payment was charged to the card provided by expedia. If i can be of further assistance, please let me know.

10/10 Excelente

Melvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Muy agradable estuvo muy bien me encanto lo único que usar las mismas toallas no nos llevaron limpias y la puerta del baño nos teníamos que colgar para cerrarla de lo contrario me gusto mucho personal agradable
Se hospedó 2 noches en julio de 2021
Respuesta de Mary, el 26 jul. 2021
Melvin Thank you for your review. We are so glad you enjoyed your stay with us, and we hope you come back next time you're in the area.

10/10 Excelente

heidy, Memphis tn

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno muy limpio y moderno el personal muy amable
Se hospedó 1 noche en abril de 2019
Respuesta de Justin M. , el 22 abr. 2019
Gracias Heidy!

10/10 Excelente

Mary, Highland Park

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de Matthew B, General Manager, el 20 may. 2024
Mary,Thank you for the 5 star review. We hope to have the opportunity to serve you again in the near future. Happy Travels to you and yours!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay as we passed through and especially enjoyed that they had Gluten Free Muffins (Udis) at breakfast. What a nice treat to see that as a person who must live gluten free.
Se hospedó 1 noche en mayo de 2024
Respuesta de Matthew B, General Manager, el 13 may. 2024
John,We are so glad you enjoyed your stay with us and hope to see you again in the near future. We are so glad you were able to find the gluten free muffins as an option for breakfast. We try to include options for everyone on our breakfast bar. See you soon!

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was affordable and close to my venue I was attending for the wewke
Se hospedó 2 noches en abril de 2024
Respuesta de Matthew B, General Manager, el 29 abr. 2024
Debbie,We are so pleased that you enjoyed your stay with us. We are glad that you found us affordable and conveniently close to your venue. We hope to see you again soon.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Matthew B, General Manager, el 26 abr. 2024
William,We are thankful that you took the time to tell us about your recent experience staying with us. We are so glad that we delivered 5 star service and hope to see you again soon.

8/10 Bueno

Christy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very clean and staff was friendly. Within walking distance to Walmart and restaurant options. Breakfast options were good. The restroom shower was old and in need of updating, but was very clean still. It just didn’t seem to fit with the modern features throughout the room and hotel. Stay was overall great choice for passing through.
Se hospedó 1 noche en abril de 2024
Respuesta de Matthew B, el 22 abr. 2024
We are glad you stayed with us and that you found us clean and our staff friendly. I do want to say, we are in the process of reglazing our tubs. We hope you will give us a chance to serve you again in the near future. Safe travels!

10/10 Excelente

Hannah

Se hospedó 1 noche en abril de 2024
Respuesta de Matthew B, General Manager, el 13 may. 2024
Hannah,Thank you so much for your 5 star review of your recent stay at our hotel. We hope to see you again soon.

8/10 Bueno

Charles

Se hospedó 1 noche en abril de 2024
Respuesta de Matthew B, General Manager, el 26 abr. 2024
Charles,We appreciate your feedback from your recent stay with us. Having the opportunity to lodge you during your travels was our pleasure. We hope you will stay with us again when you return to the area.

10/10 Excelente

Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is so clean. It smells really good, very thing looks nice. There is some wear on the doors and bathroom. Very nice pool area, staff is so nice and very friendly. Check in was extremely fast and easy
Se hospedó 1 noche en marzo de 2024
Respuesta de Matthew B, General Manager, el 1 abr. 2024
Thank you so much for the 5 star review! We hope you will stay with us again in the not so distant future.

10/10 Excelente

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en marzo de 2024
Respuesta de Matthew B, General Manager, el 1 abr. 2024
We are pleased that you enjoyed your stay with us, and that we were a convenient lodging location for your. We hope to welcome you back soon.

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Margo

Se hospedó 1 noche en enero de 2024
Respuesta de Matthew B, General Manager, el 25 ene. 2024
Thank you so much for taking the time to tell us about your experience staying with us. We hope to have the opportunity to host you again in the not so distant future.

6/10 Aceptable

Kay

Viaje en pareja
Le gustó: Servicio y personal
Looks tired! Remote didn’t work other on/off and channeling w/sound! Many scratches and dings on walls of hallways ! On the good side the beds were fine and breakfast was good!
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew B, General Manager, el 14 ene. 2024
Thank you for taking the time to tell us about your experience with us. We use feedback like this to continue to improve and make changes for our guests experience. We hope to welcome you back in the not so distant future.

10/10 Excelente

Daniel von

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel. Convenient location and the staff were friendly and attentive. We will definitely stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew B, General Manager, el 8 ene. 2024
Thank you for taking the time to tell us about your experience with us. We are so looking forward to your next visit with us. Safe Travels!

10/10 Excelente

Sung Howy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 25 ene. 2024
We are thrilled to have exceeded your expectations during your stay with us. We hope to see you again soon.

10/10 Excelente

derek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 26 dic. 2023
Thank you for taking the time to tell us about your experience with us. We are thrilled to hear that you gave us 10/10. We hope to welcome you back in the near future.

8/10 Bueno

Judith

Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 26 dic. 2023
We are so happy that you enjoyed your stay with us. What could have been better that we could have received 5/5? We hope to see you again soon.

10/10 Excelente

Sarah K

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 11 dic. 2023
We are thrilled to have been able to exceed your expectations during your time with us. We strive to deliver consistent and 10/10 service to each and every guest. We hope to welcome you back in the not so distant future.

10/10 Excelente

Cassandra

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 11 dic. 2023
Thanks for taking the time to tell us about your experience with us. We hope you will choose us time and time again for your lodging needs. Happy Travels!

8/10 Bueno

Arlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The people in next room too loud
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 5 dic. 2023
Thanks for taking the time to tell us about your stay. We are glad it was good overall aside from the other guests next door. We wished we had known about this issue during your stay, and we would have taken care of it. We hope you will give us the opportunity to host in the not so distant future once again

10/10 Excelente

Edie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is neat and clean. The staff was most gracious and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew B, General Manager, el 5 dic. 2023
We are so glad to have delivered 5 star service during your visit. We hope to see you again soon. Happy Travels!

10/10 Excelente

Bella

Le gustó: Limpieza, servicios, condiciones de la propiedad
The customer service is always top notch just as the rooms are clean.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Matthew B, General Manager, el 24 nov. 2023
We are thrilled to have been able to deliver 5 star service during your stay with us. We hope you will give us the opportunity to serve you again in the not so distant future. We would love to welcome you and your family back.

10/10 Excelente

MARY

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean, and comfortable. The shower was excellent! It was the bet we have ever had in a hotel.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Matthew B, General Manager, el 16 nov. 2023
Thanks for taking the time to review your recent stay with us. We are thrilled we delivered 5 star service during your stay. I hope to be able to welcome you back in the not so distant future.

8/10 Bueno

Gregg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matthew B, General Manager, el 14 nov. 2023
Thanks for taking the time out of your busy schedule to tell us about your recent stay with us. I hope you will choose to stay with us again. We are looking forward to seeing you again.

10/10 Excelente

GEORGE S

Se hospedó 1 noche en noviembre de 2023
Respuesta de Matthew B, General Manager, el 5 dic. 2023
Thank you for giving us feedback of your stay. We hope to see you again soon.

8/10 Bueno

Dale Curtis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the most part it was a great place to stay. It did however have poor lighting in the room. Unfortunately too many hotels now do the same thing. It was literally difficult unpacking with the poor lighting over the shelf meant for the luggage.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matthew B, General Manager, el 6 nov. 2023
Thank you for taking the time to tell me about your stay. I appreciate your feedback regarding the lighting. We use comments to continue to make changes to improve our guests experience. We hope you will choose to stay again.

10/10 Excelente

Cathy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Matthew B, General Manager, el 6 nov. 2023
We are thrilled to have delivered 5 star service during your stay. We hope to be able to welcome you back in the not so distant future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Matthew B, General Manager, el 6 nov. 2023
Thank you for staying with us and even more, sharing how your stay was. We appreciate your feedback and hope to see you again soon!

4/10 Malo

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Matthew B, General Manager, el 23 oct. 2023
We are so sorry that we did not meet your expectations during your stay with us. I hope you would consider sharing what caused the 4/10 score with us so we can improve and better serve our guests. I hope you can reach out to any member of management here so we can better assist you and future guests. We look forward to hearing from you.

8/10 Bueno

Megan

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Matthew B, General Manager, el 9 oct. 2023
Thank you so much for taking the time to tell us about your recent stay! We hope to see you again in the not so distant future.

10/10 Excelente

Pam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff was friendly and helpful. The lobby was clean and decorated for fall. The room was very clean. The bed and pillows were very comfortable. It was a wonderful stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Matthew B General Manager, el 9 oct. 2023
We are thrilled to have delivered 5 star service during your stay. We are glad your stay was wonderful and hope you stay with us again!

10/10 Excelente

Alexandria

Se hospedó 1 noche en septiembre de 2023
Respuesta de Matthew B, General Manager, el 23 oct. 2023
We are so happy that we delivered 5 star service during your stay with us. We hope to have the opportunity to welcome you back in the not so distant future with us.

10/10 Excelente

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, friendly and clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de Matthew B, General Manager, el 9 oct. 2023
5/5 is what we strive for and I am so glad we hit all the marks during your stay with us. We hope to see you again soon. Happy Travels!

10/10 Excelente

Sarah

Viaje familiar
Se hospedó 2 noches en septiembre de 2023
Respuesta de Matthew B, General Manager, el 25 sept. 2023
We are so thrilled that we delivered 10/10 service during your stay. We hope you will recommend us to all you friends and family, and will choose us again and again. We look forward to seeing you soon.

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Servicios
Comfortable beds, clean rooms
Se hospedó 1 noche en septiembre de 2023
Respuesta de Matthew B, General Manager, el 25 sept. 2023
Thanks for taking the time to tell us about your stay. We love that we made your stay comfortable and thrilled to get 5 stars. We hope to welcome you back in the not so distant future.

10/10 Excelente

Jody

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Matthew B, General Manager, el 6 nov. 2023
We are so glad to have delivered a 10/10 during your stay with us. We hope to see you again in the not-so-distant future. Safe Travels!

10/10 Excelente

Eric

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was immaculate. Very safe and easy parking. Staff was amazing and went above and beyond. Will definitely stay here again when in town.
Respuesta de Matthew B, General Manager, el 25 sept. 2023
We love that we delivered 5 star service during your time with us. We hope to be able to welcome you back anytime you are in the area. Thanks for choosing us as your lodging provider!

10/10 Excelente

MESHELLE

Le gustó: Limpieza, servicios, condiciones de la propiedad
I absolutely loved my stay at Holiday Inn Express in Georgetown,KY. Very clean smelling, the lobby host was great and very friendly. The beds in the room was so comfortable and bathrooms was really clean. Would highly recommend.
Se hospedó 2 noches en agosto de 2023
Respuesta de Matthew B, General Manager, el 25 sept. 2023
Thank you so much for taking the time to review your stay with us. We hope you will choose us as your lodging needs anytime you are in the area! Happy Traveling!

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was close to visiting family. Great location and very clean property. Pool was a little cool, but all in all was a very nice stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de Matthew B, General Manager, el 25 sept. 2023
We are so pleased to deliver 5 star service during your time with us. We also hope to see you again real soon. Please recommend us to all your friends and family that travel the area. We appreciate you staying with us!

6/10 Aceptable

Michael

Se hospedó 1 noche en agosto de 2023
Respuesta de Matthew B, General Manager, el 25 sept. 2023
We would love to know a little more and how we could have made this a 5 star stay instead of 3. Please do not hesitate to reach out to us for more details. We hope you will choose to stay with us in your future travels.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
We stopped for the night on our drive home. We found. It to be clean and comfortable. Breakfast was good the next morning. We would stay again as we travel in the area.
Se hospedó 1 noche en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
I am so pleased that you had a great stay with us! I hope to welcome you back next time you visit the area. Thanks for staying with us!

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
We are so thrilled that we delivered 5 star service on your visit with us. We hope you will choose to stay with us again

10/10 Excelente

Ivor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
Thank you so much for your review. We are so pleased you enjoyed your stay and we hope to see you again.

10/10 Excelente

John

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome!!!!! Loved Susan
Se hospedó 2 noches en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
Thank you so much for the review! We are glad you enjoyed your stay and love Susan. She is such a great asset to our team!

10/10 Excelente

Nathan

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Matthew B, el 1 ago. 2023
Thank you for the outstanding review. We are so happy to hear that we exceeded your expectations. We look forward to seeing you again real soon

10/10 Excelente

robert jay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
Thanks for taking the time to tell us about your recent stay. I am glad you stayed with us and we hope to see you again in the near future. Happy Travels!

10/10 Excelente

Tony, Elk River

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms were clean, property was well maintained, staff was very accommodating and pleasant. Light around mirror went out, they had it repaired while we were out for the day.
Se hospedó 2 noches en julio de 2023
Respuesta de Matthew B, General Manager, el 1 ago. 2023
Woo-Hoo! Thank you for the 5 star review. We are glad you stayed with us and hope to see you again real soon!!

10/10 Excelente

Timothy

Se hospedó 1 noche en julio de 2023