The shower was not working. Since the service apartment does not have 24 hours front desk, I sent massage to property immediately. However, no reply. I sent massage to booking agent then, but still not work. Finally , I did not take shower that night! It is very unreasonable. I would like to ask for partial refund seriously. I made reservations via Expedia for many times. And I never applied for refund. I hope the booking agent could handle this seriously, thank you.