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Opiniones de The New Brighton Hotel

3 out of 5
The New Brighton Hotel
93 Victoria Road, Wallasey, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 12 de 23 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 23 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 23 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 23 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 23 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

7.2/10

Servicios

8.8/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Rob

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very helpful staff
Se hospedó 2 noches en febrero de 2020

8/10 Bueno

Emma

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, basic room
The room was fairly basic, but what you would expect for the amount charged per night. It was clean and comfortable. It was quiet overnight. I did find it very hot, even with my radiator turned off.
Se hospedó 1 noche en enero de 2020

6/10 Aceptable

simon

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Sarah, el 14 nov. 2019
Thank you for your review

10/10 Excelente

dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All good
Fantastic service and great location
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed as we were at a party in the pub which made for a great night and not far to crawl to bed after . The only disappointment was the fact that they only serve breakfast on a Saturday and Sunday.
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly welcome & service & loved being able to go down to the bar to chill after we arrived
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stsy
Very friendly room was small but clean and a comfortable bed we had breakfast which was lovely
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apart from check in a good visit
The hotel was good. However my problem which stopped top marks was check in. The staff were pleasant and polite but even though the room was paid for via yourselves and the upgrade paid for in cash they wanted my credit card details which from a security point of view I did not want to give, including expiry date and numbers on the rear. Asked to write them on paper which I refused as retired Bank Inspector knew the risks. They then insisted I put it on virtual diary. Which I did after protests. Also my passport which I didn't have or been asked for before when in same country. The risk is that somone could use my credit card details on line. I will be checking my statement regularly. Not suggesting they would do anything inappropriate but the risk is there. Spoilt what could have been an excellent review.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was pretty basic but clean apart from a stale smokey smell in bathroom which was a bit suspect that maybe previous occupants may of smoked in there with the extractor fan on. Beds were clean & comfy. Parking space is pretty limited. The hotel location was great for all the nearby beach & local attractions. All within walking distance. Breakfast was very nice but could do with a Breakfast menu as we had to ask what was available. There is an extra charge for breakfast. We had to fill in a form on arrival of all the usual name, address etc but was a bit uneasy about filling in full credit card details, as room had already been paid for. Was great to have an iron, ironing board & hairdryer in room. Would stay here again :)
Se hospedó 1 noche en junio de 2019
Respuesta de Sarah, el 2 jul. 2019
Thank you for taking the time to give us a nice informative review. Apologies if there was a smell of smoke detected in the bathroom. Unfortunately not all guests keep to the hotel policy and follow the code of conduct, but I am glad that you understand that. We do obtain credit card details for security reasons, these can be inputted straight to our channel manager & only accessed by the general manager once. they are then automatically deleted after your stay. When you pay expedia directly, they have your card information but they provide us with a virtual card payment which means we don't ever see your card information. I am so glad you would choose to stay with us again. We hope to see you soon.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2019
Respuesta de Sarah, el 1 jul. 2019
Thank you for your review Paul. Hopefully you choose to stay with us again soon.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2019
Respuesta de Sarah, el 28 jun. 2019
Thank you for your review Paul.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay and the staff were very helpful and although a bit away from the city we had a lovely stay and a very comfortable bed to rest in
Se hospedó 1 noche en junio de 2019
Respuesta de Sarah , el 28 jun. 2019
Thank you for your feedback, we are glad you had a lovely stay with us.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Get place great entertainment very friendly staff and locals free parking and close to the beach
Se hospedó 1 noche en junio de 2019
Respuesta de Sarah, el 20 jun. 2019
Thank you for taking the time to respond and give us some feedback Mark, we do appreciate it. Hopefully we will have the restaurant up and running if you ever stay with us again. Regards, Sarah (General Manager)

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Football trip
Wet well placed with lots of shops around us for all we wanted for a short trip
Se hospedó 2 noches en mayo de 2019
Respuesta de Sarah, el 16 may. 2019
Thank you for taking the time to give us a review James. we are glad to hear you had a great stay with us & hope to see you return next football season. Regards, Sarah (General Manager)

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Sarah, el 16 may. 2019
Thank you for taking the time to give us a review Martin. Hopefully we can improve our score if you choose to stay with us again. Regards, Sarah (General Manager)

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Sarah, el 2 may. 2019
Thank you for your review Mark.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and good price nice staff always friendly Thanks Ian
Se hospedó 1 noche en abril de 2019
Respuesta de Sarah, el 24 abr. 2019
Glad to hear you were impressed with the cleanliness and the staff at the hotel. Hopefully next time you visit, our restaurant will be open, and I would like to be able to offer you discount on this as a returning customer. Regards, Sarah

6/10 Aceptable

Padraig

No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Sarah, el 2 may. 2019
Thank you for your review Padraig.

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
Bar below has music blasting out. Arrived at 5pm, left at 7pm because it was too loud. Went and stayed somewhere else.
Se hospedó 1 noche en marzo de 2019
Respuesta de Sarah (General manager), el 30 abr. 2019
I am extremely sorry to read this. Certainly as we only have low level background music playing between 5-7pm. However, if you had mentioned this to any staff members they would have been happy to help and find out where the noise was coming from. There were no complaints about the noise/music coming from the bar from any of our other guests, and when we carried out our usual noise checks everything was at an acceptable level. I am sorry that you felt you had to leave rather than to come and speak to us about this issue.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable stay
The stay was amazing with polite and helpful staff. 100% recommended.
Se hospedó 1 noche en marzo de 2019
Respuesta de Sarah, el 8 mar. 2019
We are so glad to hear that you enjoyed your stay with us here at The New Brighton Hotel. To prove how we value our customer feedback I would like to suggest booking directly with us as a returning customer, asking for Sarah (manager) & quoting your booking reference number over the phone & I will be able to offer you a 10% discount on your next visit. Warm regards, Sarah General Manager

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable but far from the city centre
Se hospedó 1 noche en febrero de 2019
Respuesta de Sarah, el 27 feb. 2019
Thank you for your review Carol. We are sorry to hear that you found the distance a little too far from the city centre. If you choose to stay with us again, the staff at the hotel can arrange the cheapest and fastest commute for you to the city centre or point you in the right direction for public transport, as we are only a 5 minute walk from train station and it is only a 20 minute train ride over. Hope this helps and maybe see you again soon. Kind regards, Sarah Wilson (General Manager)