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Opiniones de The Llandudno Hotel

3 out of 5
The Llandudno Hotel
10 Church Walks, Llandudno, Wales

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 8 de 44 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 13 de 44 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 44 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 44 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 44 opiniones" "

6.2/10

Limpieza

7.0/10

Servicio y personal

6.2/10

Servicios

5.4/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
We likes nothing about this hotel, the windows had mouldy frames as did the shower.
Se hospedó 1 noche en noviembre de 2019

4/10 Malo

Karen

Viaje familiar
No le gustó: Condiciones de la propiedad
Don’t think I would stay there again
Hotel needs some improvement in the rooms .. pictures hanging off the walls and left on floor ! Shower needs a good clean as there was black mould in the tiling .. the staff are friendly and the breakfast was good .. had problems with tv as it kept losing signal ..
Se hospedó 1 noche en noviembre de 2019

2/10 Terrible

Eleanor

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
need upgrading
Shower did not work probably, no bedside lamps, bed wS hard and uncomfortable, service at reception was very poor and could not find parking on road for miles.took monies off my account an hour before arrival time
Se hospedó 1 noche en octubre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty, rude, and gross. Avoid!
DO NOT BOOK HERE! Our room was extremely small for a family of 3. Shower had mold in it. Room was dirty. Door had obviously been crowbar-ed open in the past, was very damaged around the lock. We'd read bad reviews of this hotel and booked a room elsewhere, however, could not cancel this one, so we still checked in to see if it was acceptable. It was not. Hotel owner refused to let us check out the same day we checked in, we turned in our keys, stated we were checking out, he refused to issue a receipt acknowledging our check out and rudely argued with me in the lobby. This hotel is bad news, avoid at all costs.
Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Great lovely rooms
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicios, condiciones de la propiedad
When you entered the reception it was light & airey, very bling/chic, with leopard skin chaise lounge, ornate gold mirrors, chandeliers, gold elephants and a zebra skin rug... Unfortunately after first impressions everything else was downhill. The receptionists lack of training was obvious, this was the last minute stay of our honeymoon. My wife is deaf & has a small hearing/assistance dog, which was stated in advance on booking. Despite the dog wearing full uniform we were told NO DOGS SORRY! after explaining she is an assistance dog we were reluctantly signed in. Having seen the photo's of the bedrooms on the website we expected to be shown similar bedrooms. We were led to a gate at the top of the cellar stairs which said 'staff only & down a dismal, dirty staircase, to a fire door and a small service area with a sink (staff quarters) The room was a single with a double bed scrammed into it, there was barely enough room to walk around the bed. the en-suite was pathetic, the door banged against the toilet when you walked in and you had to manouver yourself around the door to get to the shower which was approximately 2ft high off the ground and incorporated a hand made wooden step which was unstable and dangerous, the doors of the shower on the corner which made it almost impossible to get into, obviously this not been checked by the proper author. Breakfast first impressions - mouldy bread for the toaster... disgusting & abysmal, are just two words i'd use!
Se hospedó 1 noche en abril de 2019

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Llandudno reasonably upmarket. Hotel nice. Breakfast nice
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en mayo de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Towels were changed regularly bed linen was not changed while we are there the wash basin in the bathroom had a metal plug I.e metal to metal does not stop water running away what a waste generally We thought hotel looked tired the needed upgrading to large size did not fit body also the shower was to high could not reach without standing on tip toes also shower very cold
Se hospedó 6 noches en mayo de 2019

6/10 Aceptable

Barry

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
One night stay.
Room was clean if not a little outdated. Bed was comfortable. In the outside annex which was ideal until tried to get back in and door had been deadbolted and I had to wait for someone to come and open it.
Se hospedó 1 noche en mayo de 2019

2/10 Terrible

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cracked windows. Damp on walls, small room, cigarette burns on curtains. Large gap under door, too much noise fro. Other rooms
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short Break
Great staff, both on the desk and at breakfast (which was included in the price). Sadly no lift but room was very clean with a view over the rooftops if the sea. Overall a pleasant couple of days.
Se hospedó 2 noches en abril de 2019

8/10 Bueno

Eveline

Le gustó: Servicio y personal y comodidad de las habitaciones
Had a good stay
The stay at the hotel was good, team is super and very welcoming. The cleanliness of the hotel could be better.
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the friendliness of staff Leanne and Darren and the welcome drinks on arrival. Didn’t like the shower..kept going hot and cold !!
Se hospedó 2 noches en abril de 2019

2/10 Terrible

Conor

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
All very clean. Property needs a bit of renovation. Staff very nice. Good choice for breakfast.
Se hospedó 1 noche en marzo de 2019

4/10 Malo

Frank

No le gustó: Condiciones de la propiedad
Faulty towers
The hotel is Very tired and needs a good decorating, plug was too small for plug hole in basin, showere head kept falling off its bodged wall holder, so had to hold it, whilst showering... on the plus side the sheets / towels were nice and clean. Plenty of tea and coffee etc.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2019

2/10 Terrible

Grant

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely not recommended.
Very small room, no Wi-fi on 2nd floor, no bacon at breakfast, awful looking scrambled egg so we left without eating breakfast........in a B&B !!! 60’s decor literally, shabby but not chic. Broken toilet seat. Not recommended if you are at all discerning. Sadly others have said the same but you continue to advertise this place, shameful.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent welcome, loved the room, the best family roo m we have stayed in in in britain. The breakfast was ok disappointed with eggs option obviously microwaved egg, personally prefer meatier sausages. Having given notice in advance wouldnt have taken much to offer gluten free cereal, bread or extra hot item on cooked (couldnt eat hash browns or sausage). Finally bit of wire connecting plug to chain, shower curtain too short for shower and shower hose pipe needing attention. Niggly but have to explain why not excellent. Staff, room and venue would make this a first choice again
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Llandudno Hotel
Nice hotel clean, staff all friendly and welcoming . . Only negative comment shower very poor. Slow water running needs a upgrade .
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Lyne, Blackpool

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a lovely, quirky room with a sea view. Really nice touches such as the free bakewells in reception. Kids loved the Hotel - very impressed with the bunk beds and chandeliers. Good breakfast with lots of choice. Friendly staff. Only small disappointment was was I would have preferred butter at breakfast. I’m sorry to be picky but love good butter.
Se hospedó 1 noche en noviembre de 2018

4/10 Malo

Tino

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Poor.
Using a paper reservations system doesn’t work. Didn’t have my reservation, 15 minutes to sort and find. Bed worn and on the verge of breaking I’d say, 50s kitsch furniture and holes in the towels. Time slots for breakfast, as I got a late one (930!! Great for holidaymakers but not for workers) the choice was very limited. It’s off the list.
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

STU

Le gustó: Limpieza y servicio y personal
Wonderful but tired
Great place. Great service. Great breakfast. Shame about the window letting in rain and broken bed.
Se hospedó 1 noche en septiembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I booked on Expedia and turned up to find this had not been processed I feel I had a narrow escape as the hotel was in the Basil Faulty Towers era
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

sarah, east england

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Close to the beach but...
Nice pleasant friendly and helpful staff, sorted a room to meet my physical limitations, however the bed was really uncomfortable and im disappointed to have to say I wouldn’t be able to stay here again. Was great price but I guess it’s true that you get what you pay for. The all you could eat buffet breakfast was disappointing, there was no bacon and nothing for my daughter to eat. The room wasn’t very well tidied, there was rubbish under the bed including a water bottle. I told the staff on duty and it was still there when we left the next day. Only stayed one night, I couldn’t have stayed any longer. Oh and the walk in shower was a foot off the floor!!!! As stated earlier I’m physically limited so had to wait for a shower
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

adam

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
After seeing lots of bad reviews was pleasantly surprised, room was clean just a little out dated in the hotel in general.
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

Natasha

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Friendly hotel.
My stay here was great and was due to a huge effort by Amber, because your company, despite my paying you and you confirming the booking, failed to pass on my details to the hotel.This meant that my arrival with my grandson was quite traumatic as accommodation in Llandudno was at a premium, and we had nowhere to stay. Amber however, made extensive enquiries on our behalf, the upshot of which that she managed to get us a room in the hotel.Many thanks Amber. Needless to remark, I will never use Expedia again. I would recommend this hotel, it's very friendly, clean and convenient with good facilities.
Se hospedó 2 noches en julio de 2018
Respuesta de The Llandudno Hotel Customer Service Team, el 5 ago. 2018
Thank you for your feedback.

8/10 Bueno

julie, manchester

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location
Great location central to beach, town centre, pier and Great Orme tram station. Breakfast nice and staff very friendly. Would definitely stay again.
Se hospedó 2 noches en julio de 2018
Respuesta de Head Office, el 7 jul. 2018
Thank you for your lovely review!

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
The hotel was good with price
Overall good experience only problem they charged me extra £s when i enquire from exppedia i was told it was booking charges made by hotle i was not happy about it expedia refunded that money
Se hospedó 2 noches en junio de 2018
Respuesta de Head Office, el 5 jul. 2018
Thank you for your review, could you please leave us a review on tripadvisor! Many Thanks

4/10 Malo

dannielle

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Poor service
Myself and my partner visited for a two night stay mid week. We arrived and immediately received very poor service. The member of staff behind the check in desk stated that they had never heard of hotels.com and were not aware of any check ins that day. We were made to feel an inconvenience and did not receive an apology even when it became apparent that it was the hotel management at fault. Following this experience I don't think our opinion of the hotel could be changed. The room was clean however very small with mismatched furniture. At check-in we were asked if we wanted breakfast at 8:30 or 9:30. We chose the latter. When arriving for breakfast the first morning we were not welcomed or shown to a seat. It has to be noted that the cold breakfast selection was very good with a good variety of cereal, fruit and yoghurt. However, the hot food was very poor, with few choices and what was available was luke warm. However, the second morning was a very different experience. We were greeted and shown to a table by a very friendly member of staff who was also at the reception desk when we checked out. It's a shame that all staff were not as friendly and professional as the member of staff working the morning of 23rd May (unfortunately I didn't catch his name)
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Loops

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely staff, good hotel for the price, very pleasant stay
Se hospedó 1 noche en mayo de 2018

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bed in room broke an room very dirty
Se hospedó 1 noche en mayo de 2018

2/10 Terrible

Begoña, Manchester

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst experience ever
I don't know exactly who to blame but we booked months in advance to arrive there and find out we didn't have any reservation. The lady behind the reception desk was rude and not helpful at all...she told us that she found a room for us in another hotel near by but what a surprise it was all lies to get rid of us Asap. A lovely weekend planned with 3 little kids to enjoy was completely ruined! Worst experience ever.
Se hospedó 2 noches en junio de 2017

2/10 Terrible

Joe, Wales

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Fawlty Towers eat your heart out
I've stayed in quite a few hotels over the last couple of years but this one is the worst hotel I have ever stayed at, mostly because of their incompetence as a hotel and unending calamities. I'd take a travelodge over this any day. What can I say, from the moment we arrived nothing really went right. We were sat on the couch for about 15 minutes while another couple were booked in. When we finally got around to filling out an elaborate check in form, we were informed by the condescending manager that the room we thought we had payed £43 for was actually priced at £180, they gave us a discount of so we ended up paying £110 for the room. We had to pay in cash due to some problem with their card machine. We made the mistake of ordering food with the hotel for an additional £11 each (which at the time we thought was a good deal) when we saw the menu we realised we'd made a massive mistake. The first course was 2 kinds of soup, vegetatable or tomato (turned out they were unmistakably Heinz soup from a can) and for the main they had 3 options, fishcake, fish or jacket potato. God knows what you'd do if you didn't like fish. The fish arrived and it was clearly captain Birdseye or some poor imitation. When I returned home I found that I had been charged the original £43 had been taken out of my account as well as the £110 I payed in cash at the hotel. Had to phone the hotel over and over for them to finally give me a refund 2 weeks later.

4/10 Malo

Amrit

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Turned away from hotel
Unfortunately when we arrived we were turned away from the hotel by the restaurant management as it was under repairs for the week, we had not been informed of this beforehand so had to find last minute accommodation which was more expensive and ate into our holiday time. We were issued an immediate refund but communication really needs to be improved between hotels.com, their clients and the customers. The hotel we stayed at in the end was the grand hotel, it was value for money and the area itself is very peaceful and perfect for a quick getaway from busy city life. A nice pub nearby called The Albert is worth a visit.

2/10 Terrible

Paul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DO not stay at this Hotel - Rude Staff/Unhelpful
I do not know where to start. I booked this B&B via Hotels.com 2 months ago and even got a confirmation reminder from Hotels.com 3 days before departure. My wife and I arrived (after a lovely day) at around 7pm and after signing in were made to wait 10mins at reception (we assumed as room was being made up). The receptionist then came back and very "unsympathetically" said the B&B were not honouring ANY Hotels.com reservations due to a dispute in rates received. He then went on to not apologise but to state he suggested we don't hang around but go hotel to hotel along seafront as it was a Bank Holiday and Lllandudno was already 95% full. You can imagine the distress this caused my wife and I and thankfully we eventually found 2 single rooms (on different floors) at The Grand Hotel. A note to ALL USERS it would appear a Confirmation Booking does NOT guarantee you a room at a Hotel or B&B. Also in terms of Customer Service a sympathetic tone of voice by staff (if not honouring a reservation) would seem to be in order plus some help to find a room for the night. DO NOT STAY AT LLANDUDNO HOTEL.

8/10 Bueno

Sarah and Holly, Manchester

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel, lovely staff and fab location!
Stayed here with my daughter, we had a great time. Staff could not be more friendly, room was comfy and warm. Breakfast was a good selection and location is perfect for short stays in Llandudno!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We are not sure who is to blame but turning up on a busy weekend, with reference numbers and cases only to be turned away because of no availability is not very pleasant. This was 230 pm (check in time), after questioning the staff it emerged there was a room, at double the original price, the attitude has left a bad taste and would not return or recommend the hotel to anyone. Also reading an e mail from expedia on our return home about the situation, has made us come to the conclusion (as this is not the first time) to check with the hotel before setting out.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wood remand this'll hostel to stay a in always

8/10 Bueno

Reg, Weston Super Mare

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Booking not passed on from Expedia to Hotel
Not blaming hotel but am blaming Expedia. They did not pass on my booking for 2 rooms to the hotel. They also did not say Hotel did not accept credit card. I had to walk over a mile there and back to find a cash machine that worked. Also arrived at 17.00pm expecting to at least watch BT Sport for Arsenal game at 17.30pm Internet not strong enough and had to walk 4 different places before I found the Conservative club which had BT but they charged an entrance fee Also I had booked for £38 and £28 on Expedia but owner said his cheapest rate was £38 even for 1 yet Expedia showed this rate on their site with vacancies which there were not. We waited 5 hours for second room. Hotel Owner Abraham and manager Claire were very apologetic and coped with my anger about waiting quite well, but Expedia must respond quicker in future please. Abraham also gave the girls complementary small bottles of wine whilst waiting and a large Omelette for breakfast in addition to their buffet breakfast.
Respuesta de Abraham, el 11 mar. 2017
Thankyou for all your feedback