Vista frontal de la propiedad por la tarde o noche

Opiniones de Heeton Concept Hotel Kensington

3 out of 5
Heeton Concept Hotel Kensington
15-25 Hogarth Road, London, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 76 de 221 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 72 de 221 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 42 de 221 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 221 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 221 opiniones" "

7.8/10

Limpieza

8.6/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jaime Emir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Sasha, el 1 feb. 2024
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 Excelente

Master

Se hospedó 1 noche en septiembre de 2023
Respuesta de Reshma, el 1 oct. 2023
Dear Master,Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you had a fantastic experience during your stay with us.Our team works hard to ensure that every guest enjoys their time with us, and it's incredibly rewarding to know that our efforts made your visit memorable. Your perfect 10/10 rating means the world to us!We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if you have any more feedback or if there's anything else we can do to make your next stay even better.Regards,Reshma

6/10 Aceptable

Guillermo corona

Viaje en pareja
Le gustó: Servicio y personal
La habitacion olia extraño, ademas muy pequeña al igual que el baño, no habia area para abrir las maletas, es hacerlo arriba de la cama, la cortina estaba mal instalada.
Se hospedó 1 noche en julio de 2023
Respuesta de Mariem, el 14 jul. 2023
Hi Guillermo,Thank you for taking the time to write a review for us, I'm sorry to hear that you were met with an unpleasant smell in your room and the improper installation of the curtains. I wish you had told the reception right away because I have no doubt that our team would not have discounted your concerns. I recognise that the size of the room was impractical for you, but we do provide a variety of room options to meet your needs. If you decide to visit us again, please get in touch with us for more details.Kind Regards,Mariem

8/10 Bueno

Alejandro

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023
Respuesta de Reception, el 26 jul. 2023
Hello Alejandro!Thank you so much for your review!We're looking forward to seeing you next time in London!

8/10 Bueno

Alejandro

Se hospedó 2 noches en mayo de 2023
Respuesta de Reception, el 26 jul. 2023
Hello Alejandro!Thank you so much for your review!We're looking forward to seeing you next time in London in our hotel!

8/10 Bueno

Carlos

Le gustó: Limpieza y servicio y personal
It could be good, repaire something of de toilet.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

ROSA

Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Roberto

Se hospedó 3 noches en abril de 2023

6/10 Aceptable

MARÍA JOSÉ

Se hospedó 3 noches en abril de 2023

10/10 Excelente

Julio Arturo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, comfortable, and clean building. Sedig and Amir are very kind, they helped us everytime we need and went the extra mile. Thanks. Greetings from Mexico!
Respuesta de Mahir, el 19 abr. 2023
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.I look forward to welcoming you back again very soon. Kind regards,Reception Team-Mahir

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Leider kein Frühstück im Hotel, allerdings genügend umliegende Cafés und Restaurants
Se hospedó 5 noches en mayo de 2024
Respuesta de Bella, el 17 may. 2024
Dear Sarah,Thank you for sharing your feedback. We appreciate your understanding regarding the lack of breakfast service in the hotel and are glad to hear that you found plenty of cafes and restaurants in the surrounding area to meet your needs.While we currently do not offer breakfast on-site, we are always looking for ways to enhance our guests' experience. Your feedback is valuable, and we will consider it as we evaluate potential improvements to our amenities.We hope you enjoyed your stay overall and look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Bella Duty Manager

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were polite and efficient only stayed one night to visit Royal Albert Hall although I enjoyed the stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Bella, el 12 may. 2024
Dear David,Thank you for your feedback!. We're glad to hear that you found our staff polite and efficient during your stay. It's our priority to ensure that every guest feels welcomed and well taken care of. We hope you had a wonderful time visiting the Royal Albert Hall and that you consider staying with us again whenever you're in the area!. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Warm Regards,BellaDuty Manager

8/10 Bueno

Joy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Bella, el 17 may. 2024
Dear Joy,Thank you so much for your fantastic review. We are thrilled to hear that you had such a positive experience during your stay.Your kind feedback motivate our team to continue delivering excellent service and ensuring that all our guests have a memorable stay. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know.We look forward to welcoming you back soon!.Warm Regards,BellaReception

8/10 Bueno

Jemma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Elevator wasn’t working during our stay which was a real pain. Other than that a lovely hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Bella, el 12 may. 2024
Dear Jemma,Thank you for sharing your feedback with us. We're truly sorry to hear about the inconvenience you experienced with the elevator during your stay. We understand how frustrating it can be when such amenities are not functioning as expected, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us as they help us identify areas for improvement. We're glad to hear that you found our hotel lovely otherwise, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable experience in the future. If there's anything we can do to make it up to you or assist you with any future bookings, please don't hesitate to reach out. Thank you for choosing to stay with us.Warm Regards,BellaDuty Manager

10/10 Excelente

Bernice

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe,quiet,very close to Tube and staff were professional & helpful. We enjoyed the area very much.
Se hospedó 5 noches en marzo de 2024
Respuesta de Bella, el 12 abr. 2024
Dear Bernice,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be safe, quiet, and conveniently located near the Tube. Providing a peaceful and secure environment for our guests is a top priority, and we're glad that you felt comfortable during your stay.It's wonderful to know that our staff were professional and helpful throughout your visit. Ensuring that our guests have a pleasant and memorable experience is something we take great pride in.We're thrilled that you enjoyed the area surrounding our hotel as well. London has so much to offer, and we're glad that you were able to explore and make the most of your time here.If you ever find yourself back in the area, we'd love to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Warm regards,BellaDuty Manager

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sasha, el 3 abr. 2024
Dear Cheryl,We appreciate your feedback and looking forward to welcoming you in our hotel again.

8/10 Bueno

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Sasha, el 3 abr. 2024
Dear Dana, We appreciate your feedback and looking forward to welcoming you in our hotel again.

10/10 Excelente

Jon

Se hospedó 1 noche en febrero de 2024
Respuesta de Sasha, el 3 abr. 2024
Dear Jon, We appreciate your feedback and looking forward to welcoming you in our hotel again.

10/10 Excelente

Ethan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Joy Palmer - Senior Guest Service Manager, el 24 feb. 2024
Dear Ethan,Thank you for your feedback! We look forward to welcoming you back in the future.Best Wishes,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Generally satisfied with my stay
Happy with my room here, good value for money, tidy room and reception, good location, very good service from staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Joy Palmer - Senior Guest Service Manager, el 15 feb. 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms to be of good value and tidy, and that our location was convenient for you.Your kind words about our staff’s service are greatly appreciated and will be shared with the team. They work hard to deliver an exceptional guest experience, and it’s wonderful to hear that their efforts have been recognized.We look forward to welcoming you back in the future.

8/10 Bueno

NANAKO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
アールズコート駅に近く、立地は抜群。駅前にカフェもあるので朝ごはんにも困らない。部屋は清潔でしたが、ちょっと狭いかな。部屋の壁が薄いのか隣の部屋の声が丸聞こえでした。
Se hospedó 4 noches en diciembre de 2023
Respuesta de Joy Palmer - Senior Guest Service Manager, el 15 feb. 2024
Dear Nanako,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our prime location near Earl’s Court station and the convenience of having a café nearby for breakfast.We are also pleased to know that you found our rooms clean. However, we regret to hear about your concerns regarding the room size and soundproofing. We strive to provide comfortable accommodations for all our guests and your feedback is invaluable in helping us improve.We will certainly look into the issues you’ve raised and explore possible solutions. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

10/10 Excelente

caroline

Se hospedó 1 noche en febrero de 2024
Respuesta de Sasha, el 9 feb. 2024
Dear Caroline,Thank you for your feedback! We are always welcome you back in our hotel.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Sasha, el 9 feb. 2024
Dear Guest,Thank you for your feedback! We always welcome you back in our hotel!

10/10 Excelente

anthea

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will def stay again.
Easy check in. Great reception staff - friendly & attentive. Earls Court tube station very close. Shops restaurants nearby. Very clean and tidy hotel. Bar facility, comfy reception area, wifi, work desk.
Se hospedó 3 noches en enero de 2024
Respuesta de Sasha, el 3 feb. 2024
Dear Anthea,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your check-in process was easy and that you found our reception staff to be friendly and attentive. It's fantastic to know that our proximity to Earls Court tube station, nearby shops, and restaurants contributed to your convenience.We appreciate your kind words about our clean and tidy hotel, as well as the facilities such as the bar, comfy reception area, wifi, and work desk. Providing a comfortable and welcoming environment is a top priority for us, and we are delighted to hear that we met your expectations.If your travels bring you back to the area, we would be honored to welcome you again. Thank you for choosing our hotel, and we look forward to hosting you in the future.Warm regards,

8/10 Bueno

IFAN GARI

Viaje de negocios
Convenient and reasonably priced
Good proximity to Earls Court tube station - plenty of pubs, places to eat and amenities around
Se hospedó 2 noches en enero de 2024
Respuesta de Sasha, el 2 feb. 2024
Dear Ifan,Thank you for your positive review! We're thrilled to hear that you found our location convenient, especially with the proximity to Earls Court tube station. It's great to know that you enjoyed the abundance of pubs, dining options, and amenities in the area.We strive to provide a convenient and enjoyable experience for our guests, and your feedback is truly appreciated. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back in the future, and thank you for choosing our establishment.Kind regards,

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay for a football match
I chose the Heeton Concept hotel mainly because of its location which was a short walk to many amenities including pubs, restaurants takeaways and a short walk to the tube at Earls court. District and Picadilly lines which was ideal for travelling to Fulham for the football. The front of house staff were very friendly, welcoming anf helpful.The hotel seems quite dated but was clean comfortable and had everything we needed for our short stay , would definitely visit again.well done everyone 👏👏
Se hospedó 1 noche en enero de 2024
Respuesta de Sasha, el 1 feb. 2024
Dear James,Thank you for taking the time to share your experience! We're thrilled to hear that our location, close to various amenities and public transportation, met your expectations. Your kind words about our friendly and helpful front-of-house staff are greatly appreciated.We understand your observation about the hotel's appearance, and we're glad that despite its dated look, you found it clean, comfortable, and well-equipped for your short stay. Your positive feedback encourages us to continue delivering excellent service.We look forward to welcoming you back on your next visit, and we appreciate your recognition. Well done everyone indeed! If there's anything specific you'd like us to improve or any preferences for your next stay, please feel free to share. Safe travels!Warm regards,

2/10 Terrible

Matthew

Se hospedó 1 noche en enero de 2024
Respuesta de Sasha, el 1 feb. 2024
Thank you for your feedback! We appreciate you staying in our hotel.Regards,

10/10 Excelente

Léa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Très bien situé 35 personnels très accueillants
Se hospedó 3 noches en enero de 2024
Respuesta de Sasha, el 1 feb. 2024
Thank you for your feedback! We appreciate you staying in our hotel! Regards,

10/10 Excelente

Laura Natalia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023
Respuesta de Sasha, el 17 ene. 2024
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

8/10 Bueno

Alan

Se hospedó 1 noche en enero de 2024
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 Excelente

Alan

Se hospedó 2 noches en enero de 2024
Respuesta de Joy Palmer - Senior Guest Service Manager, el 13 ene. 2024
Dear Alan,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

8/10 Bueno

Crystal Onolia

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en noviembre de 2023
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 Aceptable

Gulfiya

Se hospedó 3 noches en enero de 2024
Respuesta de Sasha, el 1 feb. 2024
Thank you for your feedback! We appreciate you staying in our hotel! Best regards,

6/10 Aceptable

Filippa

Se hospedó 2 noches en enero de 2024
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 Bueno

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Okay. Bett hart.
Se hospedó 1 noche en enero de 2024
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

8/10 Bueno

Abbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

6/10 Aceptable

Tetuionoarii

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sasha, el 12 ene. 2024
I appreciate the time and effort you took to provide feedback. It means a lot to our hotel.Regards,

10/10 Excelente

Maé

Se hospedó 4 noches en diciembre de 2023
Respuesta de Joy Palmer - Senior Guest Service Manager, el 13 ene. 2024
Dear Mae,Thank you for your perfect score review. We are thrilled to hear that you had an excellent stay at our hotel.Your satisfaction is our top priority and knowing that we were able to meet your expectations is the best reward we could ask for.We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excelente

Claudia

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sasha, el 5 ene. 2024
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

8/10 Bueno

Mohammed-Nur

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 5 noches en diciembre de 2023
Respuesta de Sasha, el 5 ene. 2024
Dear Claudia,Thank you for your feedback! We appreciate you staying in our hotel.

10/10 Excelente

Irene

Se hospedó 5 noches en diciembre de 2023
Respuesta de Sasha, el 1 feb. 2024
Thank you for your feedback! We appreciate your staying in our hotel.Regards,

10/10 Excelente

Navjeevan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sasha, el 30 dic. 2023
Thank you for your feedback! We appreciate you staying with us!Regards,

8/10 Bueno

Hilde

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Goede prijs/kwaliteit, goede ligging, vriendelijk onthaal. We yadden een familiekamer, net gepast voor 3 volwassenen.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sasha, el 27 dic. 2023
Dear Hilde,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to offer a good price/quality ratio and that the location met your expectations. It's wonderful to know that you enjoyed a friendly welcome, as providing excellent customer service is one of our top priorities.We're pleased that the family room accommodation suited the needs of three adults. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, we would love to hear more. Our goal is to consistently provide a comfortable and enjoyable experience for all our guests.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Bueno

Sara

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sasha, el 24 dic. 2023
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 Excelente

Francisco Javier

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Being so close to earl's court underground station made it extremely easy for us to explore the city
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sasha, el 24 dic. 2023
Thank you for your feedback! We appreciate your staying in our hotel! Regards,

10/10 Excelente

Melanie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sasha, el 20 dic. 2023
Thank you for choosing our hotel and for your rating! Regards,

10/10 Excelente

Renate

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfekt hotell for overnatting i London dersom du ikke skal oppholde deg på rommet. Gode senger, stille og rolig område, men litt lang fra byen. Aircondition på rommet. Nyoppusset bad.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sharmila, el 16 dic. 2023
Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our hotel perfect for an overnight stay and appreciated the comfort of our beds, the tranquillity of our location, the air conditioning in the room, and our newly renovated bathrooms.We understand that our location might be a bit far from the city for some guests, and we appreciate your feedback. We continually strive to improve our guest experience and your comments are invaluable.We hope to welcome you back in the future. Thank you once again for your kind words.Best Regards,Sharmila@Reception

10/10 Excelente

Carlos

Se hospedó 3 noches en diciembre de 2023
Respuesta de Sasha, el 4 ene. 2024
Thank you so much for your kind words! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.Best regards,

10/10 Excelente

Ernesto

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sharmila, el 14 dic. 2023
Thank you for your feedback.We look forward to welcoming you back in the future.

10/10 Excelente

JUNKO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sharmila, el 14 dic. 2023
Thank you for you Feedback.We look forward to welcoming you back in the future.