Departamento | Caja de seguridad en la habitación, escritorio y cortinas blackout

Opiniones de Thistle London Park Lane

4 out of 5
Thistle London Park Lane
20 Great Cumberland Place, London, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 44 de 97 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 29 de 97 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 97 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 97 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 97 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edgar, Zapopan, Jalisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Priscilla, el 11 mar. 2024
Dear Edgar,Thank you for choosing to stay at Thistle Park Lane. We are delighted to see that you enjoyed your experience with us. We hope to welcome you back to Thistle Park Lane. We look forward to welcoming you back to Thistle Park Lane soon.Kind regards, Reception team

10/10 Excelente

Armando

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bonito lugar, acogedor y muy céntrico.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mohamed, el 27 feb. 2024
Dear Armando,Thank you for sharing your experience with us here at Thistle Park Lane. We do hope that on your next visit to London you will consider to stay with us again.Kind regards,Mohamed SagarReception Manager

8/10 Bueno

Juan Carlos

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen precio calidad
Precio calidad muy bien, solo si esta muy basico, camas buenas, buen espacio del cuarto y la ubicación.
Se hospedó 3 noches en febrero de 2024
Respuesta de Mohamed, el 12 feb. 2024
Dear Juan,Thank you taking the time to share your experience with us. It was a pleasure to have you stay with us and it would be our honour if you choose to stay with us again the next time you are in London.Kind regards,Reception team.

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful location
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Marianne

Viaje de negocios
Le gustó: Limpieza y servicios
Eerie place inside but got used to it after the first day. Like all practically self-serve hotels, you get accustomed to doing stuff on your own.
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Ian, Auckland

Le gustó: Limpieza
Good base for all of london
Se hospedó 4 noches en mayo de 2024
Respuesta de AMAL, el 20 may. 2024
Dear Ian,Thank you for taking the time to provide feedback on your recent stay with us in London. We truly value your insights as they help us to continually improve our services and ensure all our guests have a wonderful experience.Once again, thank you for your feedback and for choosing our accommodation for your stay in London. We look forward to the opportunity to serve you again.Warm regards,Amal-Reception Manager

10/10 Excelente

cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very good staff
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, el 6 may. 2024
Dear Cynthia, Thank you for choosing to stay with us .Thank you for your wonderful feedback! We are thrilled to know that our team provide a warm welcome .We truly appreciate your understanding and hope to welcome you back soon for another enjoyable stay!Thank you,Best regards,MiraReception Manager -Thistle Park lane

6/10 Aceptable

Susan, maumelle

Se hospedó 4 noches en abril de 2024
Respuesta de Andy, el 29 abr. 2024
Dear Susan,I hope this response finds you well.Thank you for choosing to stay at the Thistle Park Lane while in London; your feedback is really important to us.I am glad that, overall, your stay was positive and you were able to have a great time with us.On the other hand, I am a little concerned to see that we may have not meet some of your expectations. Our main aim is to provide great customer service and standards, and rest assured that we will take your rating very seriously to enhance our standards.Do not hesitate to keep in touch with us, so we can provide you a better experience in the future.Kind regards,Reception Team

6/10 Aceptable

Wendy

Se hospedó 4 noches en abril de 2024
Respuesta de Minal , el 16 may. 2024
Dear Wendy,Thank you for choosing to stay with us at Thistle Park Lane,We appreciate your feedback and we hope to look forward to welcoming you back to Thistle Park Lane in the near future.Kind Regards,Reception Team

10/10 Excelente

VALERIE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Minal , el 19 abr. 2024
Dear Valerie,Thank you for choosing to stay with us at Thistle Park Lane. We appreciate your feedback and are looking forward to welcoming you back to Thistle Park Lane in the near future.Kind Regards,Reception Team

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Minal , el 19 abr. 2024
Dear Chris,Thank you for choosing to stay with us at Thistle Park Lane. We appreciate your feedback and are looking forward to welcome you again to Thistle Park Lane. Kind Regards,Reception Team

10/10 Excelente

Masako

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location for shopping is great, the room is clean and equipments including the hair dryer are fine. All staffs are friendly, helpful. When I have another opportunity to visit London, I would like to book it.
Se hospedó 1 noche en marzo de 2024
Respuesta de shaibin, el 2 abr. 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our location convenient for shopping, our rooms clean, and our amenities up to your standards. Our team takes great pride in providing friendly and helpful service, so we're thrilled to know that you felt well taken care of during your time with us. We can't wait to welcome you back on your next visit to London. Until then, safe travels!

8/10 Bueno

John

Le gustó: Limpieza y servicio y personal
Service was good, a pity no dinner or bar available
Se hospedó 3 noches en marzo de 2024
Respuesta de Priscilla, el 30 mar. 2024
Dear John,Thank you for choosing to stay at Thistle Park Lane. We are delighted to know that you enjoyed your stay with us and that you enjoyed our service, our staff members do their best to ensure all our guests have an amazing experience. We look forward to welcoming you back to Thistle Park Lane soon!Kind regards,Reception Team

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff were great though the hotel is undergoing renovations and so all facilities are not up and running. There is no food on the premises but they encourage you to use the Sound Cafe in the hotel next door. Not convenient and the one morning we went to the Cafe they were so very rude, we left and went someplace else.
Se hospedó 2 noches en marzo de 2024
Respuesta de AMAL, el 23 mar. 2024
Dear Patricia,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to the ongoing renovations and limited facilities.It is disappointing to hear about your negative experience at the Sound Cafe. Please rest assured that we take your comments seriously, and we will address this issue with the management of the cafe to ensure that such incidents do not occur in the future.We appreciate your kind words about our staff, and we are glad to hear that they made your stay enjoyable despite the circumstances. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back once the renovations are complete.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Amal Unnithan Reception ManagerThistle Park Lane

10/10 Excelente

one

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rather loud during night time.
Se hospedó 1 noche en marzo de 2024
Respuesta de AMAL, el 22 mar. 2024
Dear Margaret,Thank you so much for the positive feedback, Margaret! We are delighted to hear that you enjoyed our service and found our location to your liking. We appreciate your kind words and hope to welcome you back again soon.Best regards,Amal - Reception Manager -Thistle Parklane

6/10 Aceptable

Suzy

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
What I liked: Location and helpful receptionists who kindly upgraded my booking to a suite which was a kind gesture but which backfired on me (read on). What I didn’t like: It’s worth noting that this doesn't feel like a proper hotel because if you want to just go down to a hotel restaurant, it doesn't have it’s own restaurant but ‘borrows’ the one in the Thistle hotel next door so you have to go out of the front door and walk along the road for all meals. Internet didn't work at all correctly in the room despite reporting this to reception several times. Wifi was either non-existant or too slow which isnt helpful because I travelled specifically for business and had arranged virtual meetings during my stay. I had to cancel them. Deeply disappointing. In short it felt more like an overpriced Travelodge albeit with very polite and apologetic reception staff and without the option to have a decent internet connection.
Se hospedó 2 noches en marzo de 2024
Respuesta de Priscilla, el 15 mar. 2024
Dear Suzy,Thank you for choosing to stay at Thistle Park Lane. We are delighted to know that you found our staff to be polite and helpful. However, we apologise for all inconveniences that occurred during your stay with us. Regarding connectivity, we will review our systems to enhance simplicity, reliability, and speed for our guests convenience. As a team, we value your feedback as it helps with our constant improvement. Once again, we'd like to offer our sincerest apologies and we hope to have the opportunity to provide you with a much better experience in the future.Regards,Priscilla - Reception team member

8/10 Bueno

Aly

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location of the Hotel is good! It is easy to go with foot or Bus to shoppng, restaurant and visite atractive point of the London!
Se hospedó 6 noches en febrero de 2024
Respuesta de Dunia, el 13 mar. 2024
Dear Aly,Thank you for choosing the Thistle Park Lane Hotel. Thank you for your positive feedback, we are delighted to hear it. We would like to welcome you back in the future at our premises. Kind regards,Reception Team

8/10 Bueno

Janet

Viaje de negocios
A great reasonably priced hotel for an overnight stay. Very welcoming and efficient
Se hospedó 1 noche en febrero de 2024
Respuesta de Carolina, el 1 mar. 2024
Dear Janet,Thank you for choosing Thistle Park Lane and for providing us with your feedback. It is highly valuable to us.I am thrilled to hear you had such a lovely stay with us and found our team members welcoming and efficient. I will share these kind words with them who will be as delighted as I am.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Carolina SilvaReception Manager

6/10 Aceptable

Tony

Viaje en pareja
Le gustó: Limpieza
Late booking, due to change of travel plans. Found the hotel description 'Park Lane' misleading, as isn't on Park Lane! When checking in, felt a bit like a second class citizen as other check ins before us were given a small box of chocolates or something and 'enjoy your stay' whereas we weren't....it shouldn't matter how we booked or for how long! Bedroom was in the basement - no windows...not advised of this. It was also very cramped with one side of the bed against the wall - not really suitable for 2 tall people....and it meant one of us had to climb out of the bed to visit the bathroom at night - very awkward trying not to disturb the other, especially as the bed was only a standard double.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dunia, el 1 mar. 2024
Dear Tony, Thank you for choosing the Thistle Park Lane Hotel.We would like to apologise for your previous experience at our property. Additionally, your feedback means a lot to us and we will further investigate why this has occurred. I absolutely agree with you and rest assured I will share this with higher management so appropriate action can be taken.As for the name of the Hotel, I am sorry to hear that it has misled you. We hope you give us another opportunity be returning to Thistle Park Lane.Kind regards,Dunia Tofik

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Fantastisk beliggenhet
Fantastisk beliggenhet. Rommet var helt fint, stort. Vi fikk rom i kjelleren så ganske mørkt rom. Det bråkte masse i dørene når folk gikk inn og ut av rommene.
Se hospedó 2 noches en febrero de 2024
Respuesta de Priscilla, el 22 feb. 2024
Dear guest,Thank you for choosing to stay at Thistle Park Lane and thank you for taking the time out to leave this review regarding your experience with us.We are delighted to know that you enjoyed your stay with us and that you liked the central location of our hotel.We apologise for the noise and for any inconvenience this may have caused you during your stay.We look forward to welcoming you back to Thistle Park Lane soon!Kind regards,Reception team

8/10 Bueno

Beate

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Fantastisk bra, men med noen minuser
Beliggenheten er fantastisk! Hotellet ligger et steinkast fra Marble Arch, og du trenger ikke engang være god til å kaste! Når da rommene er de største jeg noensinne har sett i London, så er det rett og slett en nobrainer. Dette hotellet er fra nå av mitt hjem når jeg besøker London. Sainsbury ligger like rundt hjørnet, det samme gjør undergrunnen, Hyde Park, Primark, Pret a Manger, Pizza Hut og hele Oxford Street. Rommene er godt isolert mot gatestøy, house keeping er innom hver dag og ventilasjonsanlegget fungerer perfekt. Det er minikjøleskap med gratis vann i, og safen er enkel å bruke. En hel drøss med tv- og radiokanaler, og vinduene lar seg åpne. Myke, deilige håndklær. Så til det negative: Staben i resepsjonen hilser ikke (vel, en eller to gjorde det). De er høflige ved inn- og utsjekk, men jeg er vant til et hyggelig hei når jeg kommer inn i en resepsjon. Teppegulv på rommet. Svært få stikkontakter på rommet, og ingen ved senga. Sengene trenger utskift eller en overmadrass, min dårlige rygg måtte holdes i sjakk med smertestillende de siste 3 nettene (av 5). Dopapiret er etlags, så det går MYE av det. Hotellet bærer preg av å være gammelt og trenger oppussing, men alt virker. Det ser bare ikke så pent ut alle steder. Anbefaler dette hotellet!
Se hospedó 5 noches en febrero de 2024
Respuesta de Priscilla, el 22 feb. 2024
Dear Beate,Thank you for choosing to stay at Thistle Park Lane and thank you for taking the time to leave a review regarding your experience with us. We appreciate your feedback. I am delighted to see your stay was amazing and that you enjoyed the central location of our hotel. We are sorry to see that on this occasion our staff members did not meet your expectations, I can assure you that this is not our usual standard as all our staff members are very polite and strive to exceed all our guests' expectations. We would love to welcome you back in the future, so do not hesitate to keep in touch with us. Kind regards, Priscilla - Reception Team Member

10/10 Excelente

George

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Solid choice
Good, solid hotel. Large room. Decent breakfast.
Se hospedó 1 noche en febrero de 2024
Respuesta de Priscilla, el 21 feb. 2024
Dear Geroge,Thank you for choosing to stay at Thistle Park Lane and thank you for taking the time out to leave us a review regarding your stay. We are delighted to know that you enjoyed your stay with us. We strive to provide outstanding customer service and standards, and I am really pleased to see that you had a great experience with us. We hope to welcome you back to Thistle Park Lane soon for yet another enjoyable stay. Kind regards,Priscilla - Reception Team Member

10/10 Excelente

Ady

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Priscilla, el 23 feb. 2024
Dear Ady,Thank you for choosing to stay at Thistle Park Lane.We strive to provide outstanding customer service and standards and we are thrilled to see that you had a wonderful experience with us. We would love to welcome you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

8/10 Bueno

Edward

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Priscilla, el 23 feb. 2024
Dear Edward,Thank you for choosing to stay at Thistle Park Lane.We are delighted to know that you enjoyed your stay with us.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Priscilla - Reception Team Member

8/10 Bueno

Matt

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Nothing special here. Convenient location for 1 night. Rubbish left outside rooms overnight.
Se hospedó 1 noche en febrero de 2024
Respuesta de Priscilla, el 20 feb. 2024
Dear Matt,Thank you for choosing to stay at Thistle Park Lane. We are glad to know that you liked the central location of our hotel.We apologise for the rubbish left outside of your room, this is not the standard that we present to our guests. We appreciate your feedback as it helps us to improve guest satisfaction and services.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Priscilla - Reception Team Member

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room spacious Great shower Helpful staff Great location
Se hospedó 1 noche en febrero de 2024
Respuesta de Mohamed, el 19 feb. 2024
Dear John,Thank you for taking the time to share your feedback with us. It was a pleasure to have you stay with us here at Thistle Park Lane. We do hope that on your next visit to London you would consider staying with us again.Kind regards,Mohamed SagarReception Manager

10/10 Excelente

mona

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 6 noches en enero de 2024
Respuesta de Mohamed, el 12 feb. 2024
Dear Mona,Thank you for taking the time to share your feedback with us as it helps to improve our guest satisfaction. Thank you for giving us a high score of 10 out of 10. We would love to have you stay with us again in the near future.Kind regards,Mohamed SagarReception Manager

10/10 Excelente

Jafar

Se hospedó 2 noches en febrero de 2024
Respuesta de Mohamed, el 13 feb. 2024
Dear Jafar,Thank you for choosing to stay at Thistle Park Lane.Thank for taking the time to share your experience with us. We do hope that on your next visit to London you would consider to stay with us again.Kind regards,Reception Team.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
It was meh. Beds weren't properly made and cleanliness overall was poor. Location was good.
Se hospedó 6 noches en enero de 2024
Respuesta de Andy Hernandez, el 11 feb. 2024
Dear guest,I hope this message finds you well.First of all, thank you so much for taking your time to leave this review in regards to your recent stay at the Thistle Park Lane hotel; your feedback is very important to us.I am happy to see the location was convenient to you, at the same time as I would like to express my apologies as I can see not all your expectations were met during your stay. Note that we improve on a daily basis, and we take our guests' feedback quite importantly in order for us to keep enhancing our standards. I would really like to welcome you back in the future, so we can amend the negative spots, and provide you with a better experience; so please, do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

10/10 Excelente

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Generally great, apart from a small breakfast blip
Overall my stay was very good. Efficient, friendly staff, clean quiet spacious room, comfortable bed. The only thing to mar an otherwise excellent stay was asking for a vegetarian breakfast option. This greatly confused the serving staff, and after some consultation among themselves they offered me a chicken burger! I've been vegetarian for years, and I thought such things were a relic of the past :) The breakfast buffet was otherwise very goo, so not really a big problem.
Se hospedó 1 noche en febrero de 2024
Respuesta de Andy Hernandez, el 11 feb. 2024
Dear guest,I hope this message finds you very well.Thank you very much for taking your time to leave this review in regards to your recent stay.I am delighted to see that your stay was nothing but amazing. Our team strives to provide great customer service and standards, and I am really happy to see that we met your expectations. Our apologies about the little misunderstanding during breakfast time, your comments help us keep improving our standards, and rest assured we will address your requests on your next visit.We will look forward to welcoming you back in the future, so do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

4/10 Malo

simo

Se hospedó 3 noches en febrero de 2024
Respuesta de Andy Hernandez, el 11 feb. 2024
Dear Simo,Thank you for taking your time to leave this review in regards to your recent stay at the Thistle Park Lane hotel.I am concerned to see that your stay was not as expected. Our apologies about the issues you may have come across, and the resolutions taken for them to be fixed. We strive to provide great customer service, and we apologise for not meeting your requirements. Rest assured that your expectations will be met on your next visit, so please, do not hesitate to keep in touch with us, so we can provide you with a totally different stay.Kind regards,Andy HernandezSenior Reception Manager

4/10 Malo

Hamed

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Disaster
On the last day, the entire hotel’s boiler was not working and I was late for my flight and I missed my train to airport too as they were attempting to fix it but it could not be. Generally boiler is a basic need in winter and paying £150 per night is definitely not worth spending on this hotel. Never going to stay here again
Se hospedó 3 noches en febrero de 2024
Respuesta de Andy Hernandez, el 11 feb. 2024
Dear guest,I hope this message finds you well.Thank you for taking your time to give us this review in regards to your recent stay at the Thistle Park Lane hotel; your feedback is important to us.I am concerned as I see your stay was not 100% positive and your requirements were not met as you expected. Our apologies about the boiler issue we had in the building; we were not expecting this matter happening, and our apologies for not addressing this situation as soon as you required us to, and sorry if this caused hassle to you. We are constantly improving our standards and rest assured that we will address this kind of situations more properly in the future.We really hope we can welcome you back in the future, so we can provide you with a better experience.Kind regards,Andy HernandezSenior Reception Manager

10/10 Excelente

Ivette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Walking distance to train Station, shops and restaurants. The staff was great and the room was really clean. I would stay here again.
Se hospedó 3 noches en febrero de 2024
Respuesta de AMAL, el 8 feb. 2024
Dear Ivette,Thank you for your kind words! We are delighted to hear that you enjoyed our convenient location, excellent staff, and clean accommodations. We cannot wait to welcome you back on your next visit!Thank you,Best regards,Amal-Reception Manager -Thistle

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were amazing and actually seemed happy to be at work and were really helpful. They made my stay brilliant. I got an upgrade too which was great to a bigger room, the room I had was very comfortable, comfortable big bed and mattress and temperature was great, lots of hotels sometimes the air con makes it all sticky but not in the room I was in. Had a heater too in case you get cold. Had a fridge which was useful. The windows had black out blind things and curtains so it was great as I am usually noise sensitive, light sensitive and I need a comfortable bed or I don't sleep and this was all great. Right by marble arch tube. Would stay again
Se hospedó 1 noche en febrero de 2024
Respuesta de Priscilla, el 5 feb. 2024
Dear Jennifer,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to know that you had such an enjoyable experience with us and that you found our staff to be very helpful.We look forward to welcoming you back to Thistle Park Lane soon for yet another wonderful stay!Kind regards,Priscilla - Reception Team Member

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Mohamed, el 3 feb. 2024
Dear Michelle,Thank you for taking the time to share your feedback with us. It was a pleasure to meet you. Thank you for giving us a high score of 10 out of 10. We would love to accommodate you on your next visit to London.Kind regards,Mohamed SagarReception Manager

8/10 Bueno

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Andy Hernandez, el 27 ene. 2024
Dear Steven,I hope this message finds you well.Thank you very much for taking your valuable time to leave a review in regards to your recent stay at the Thistle Park Lane hotel; we appreciate your feedback.I am happy to see your stay was positive and you had a great moment with us. It is satisfying to see that our room facilities, staff assistance, and location was to your convenience as we strive to provide outstanding service.We would like to welcome you back anytime in the future so we can provide you with another fantastic stay, so please, do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

8/10 Bueno

Greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really great value for the money, great central location for what we needed. Staff very friendly and room was ready a lot earlier than the 3pm check in so that was also a bonus. No view but we didn't mind that for the money.
Se hospedó 1 noche en enero de 2024
Respuesta de Priscilla, el 22 ene. 2024
Dear Greg,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to know that you enjoyed your stay with us and that you found our staff to be friendly.We appreciate your feedback as we aim to ensure that all our guests have a wonderful stay with us.We look forward to welcoming you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Priscilla, el 22 ene. 2024
Dear Guest,Thank you for choosing to say at Thistle Park Lane.We are glad to know that you enjoyed your stay with us.We hope to welcome you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor
Only Luke warm water for a bath and room was freezing despite some electric radiators being provided
Se hospedó 1 noche en enero de 2024
Respuesta de Priscilla, el 20 ene. 2024
Dear Guest,Thank you for choosing to stay at Thistle Park Lane.We are saddened to see that your experience at our hotel was not up to your standard.We apologise for any inconvenience that occurred during your stay.We hope to welcome you back to Thistle Park Lane.Kind regards,Priscilla - Reception Team Member

10/10 Excelente

Larry

Viaje de negocios
Se hospedó 1 noche en enero de 2024
Respuesta de Priscilla, el 20 ene. 2024
Dear Larry,Thank you for choosing to stay at Thistle Park Lane.We are glad to see that you enjoyed your stay.We hope to welcome you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

2/10 Terrible

Naomi, Arakawa

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 8 noches en enero de 2024
Respuesta de Priscilla, el 20 ene. 2024
Dear Naomi,Thank you for choosing to stay at Thistle Park Lane.We are saddened to see that your experience in our hotel may not have been up to your standard.We apologise for any inconvenience that may have occurred during your stay.We hope we can welcome you back to Thistle Park Lane soon. Kind regards,Priscilla - Reception Team Member

8/10 Bueno

Phil

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient for where I was working with plenty of places around it to grab a meal or a drink. Comfy bed, plenty of space in the room
Se hospedó 1 noche en enero de 2024
Respuesta de Andy Hernandez, el 13 ene. 2024
Dear Phil,I hope this message finds you very well.Thank you so much for choosing us while in London, as well as for taking your valuable time to share this review about your recent stay at the Thistle Park Lane hotel.I am quite pleased to see your time with us has been memorable as we met your expectations. We take pride in providing great customer service, and I am glad we were able to make your stay be positive.Please, do not forget to keep in touch with us, so we can provide you with another great stay in the future.Kind regards,Andy HernandezReception Manager

8/10 Bueno

Rachel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Andy Hernandez, el 13 ene. 2024
Dear guest,I hope you are well.Thank you very much for taking your time to share your experience with us; we really appreciate it.I am glad to see that your stay was positive as we met your expectations. Note that we strive to provide great customer service and standards, and I am pleased to see you had a great time with us.Do not hesitate to keep in touch with us, so we can provide you with another outstanding stay.Kind regards,Andy HernandezReception Manager

8/10 Bueno

Osama

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 6 noches en enero de 2024
Respuesta de Priscilla, el 10 ene. 2024
Dear Osama,Thank you for choosing to stay at Thistle Park Lane.We are glad to see that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,Priscilla

8/10 Bueno

Lacey

Viaje familiar
Le gustó: Limpieza y servicio y personal
The property location was very conveniently located near transportation, shopping, and Hyde park. The facility could definitely use some modernizing but overall value for the money was great. There are no USB ports in the room so make sure to pack converters. We had an apartment room, which had a kitchen and additional space which was nice.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Priscilla, el 10 ene. 2024
Dear Lacey,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to hear you had a wonderful experience with us and enjoyed of our location too.We appreciate your feedback and will pass on your comments to the relevant departments. We strive to make sure all our guests have an extraordinary experience.We hope to welcome you back in the near future.Kind regards,Priscilla

10/10 Excelente

janelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Priscilla, el 3 ene. 2024
Dear Janelle,Thank you for choosing to stay at Thistle Park Lane.We are delighted to know that you enjoyed your stay with us.Thak you for taking the time out to leave a review.We look forward to welcoming you back in the near future.Kind regards,Reception team

8/10 Bueno

Cecilie Kirstine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fint hotel der ligger lige ved Marble Arch. Tæt på shopping, restauranter (James Street kan virkelig anbefales) og offentlig transport. Værelset var ikke det største og det føltes lidt klemt at bo tre personer der. Rengøringen var god.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Mira, el 24 dic. 2023
Dear Cecilie,Thank you for taking the time to share your experience as your feedback is very important to up. We are delighted that you enjoyed the central location of our hotel Thistle Park Lane and were impressed by cleanliness of our hotel. I have passed your feedback to the relevant head of department for further investigation. hope to welcome you back in the near future.Kind regards,Mira

10/10 Excelente

Niki

Se hospedó 2 noches en diciembre de 2023
Respuesta de Mira, el 24 dic. 2023
Dear Nikki,Thank you for staying at Thistle Park Lane.We are delighted that you enjoyed your stay at our hotel. we appreciate your feedback and excited to welcome you back in future reservations.kind regards,Mira

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel's staff were amazingly friendly and helpful. The room was spacious and very clean. The location was perfect. Lots of shopping, restaurants, and Winter Wonderland. I would surely stay again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mohamed, el 22 dic. 2023
Dear Lisa,Thank you for taking the time to share your experience as your feedback is very important to us. It was a pleasure to have you stay with us. We hope to welcome you back in the near future.Kind Regards,Mohamed SagarReception Manager

10/10 Excelente

Aase

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value for the money and the area so central.
A great hotel located in a great area. The price is the best! And you can eat breakfast next door 👍 We will be back 😊
Se hospedó 3 noches en diciembre de 2023
Respuesta de Mohamed, el 22 dic. 2023
Dear Aase,Thank you for taking the time to share your experience as your feedback is very important to us. It was a pleasure to have you stay with us. We hope to welcome you back in the near future.Kind Regards,Mohamed SagarReception Manager