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Opiniones de Canary Riverside Plaza Hotel

5 out of 5
Canary Riverside Plaza Hotel
46 Westferry Circus, Canary Wharf, London, England

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 396 de 574 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 107 de 574 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 42 de 574 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 574 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 574 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

8.4/10

Servicios

9.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 3 noches en mayo de 2018
Respuesta de Jay, el 8 may. 2018
Dear Guest, Thank you for your feedback. Hope you have enjoyed your stay with us and looking forward to welcoming you back at the Canary Riverside Plaza Hotel. Kind regards, Management Team

8/10 Bueno

JAVIER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ubicación excelente zona
Se hospedó 1 noche en mayo de 2017
Dear Javier, Thank you for your kind feedback. Looking forward to welcome you soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

S, Mexico

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Staff muy agradable
Personal atento, habitaciones necesitan limpieza y mantenimiento

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amplio, comodo.
Muy buen hotel, el servicio excelente desde la entrada.

8/10 Bueno

Víctor abogado, Mixico

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Amenidades
Carece de amenidades propias de un hotel de esa categoría . Sólo cuenta con amenidades básicas como Agapito, crema corporal y gorra de baño

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno, pero...
El hotel es excelente y la atención del personal es de primera. Hay una piscina pero en la práctica si tienes niños no se puede usar, ya que está restringida a solo 2 horas al día para los niños (9:00 am a 11:00 am) por lo que es bastante incomodo. Con respecto a los demás el hotel es de primera calidad

10/10 Excelente

Gabriela, Cancun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, solo un poco lejos del centro
Excelente

10/10 Excelente

VDR, Madrid, España

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Maravilloso!
Fantástico hotel. Un servicio excepcional, atención personalizada y cuidado de todos los detalles. Especialmente con los niños, les recibieron con una habitación preparada especialmente para ellos con juguetes, regalos, merienda... Un hotel como he visto muy pocos.

10/10 Excelente

Natalie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding. Would definitely return ! Not a bad word to say about this .
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 2 abr. 2024
Dear Ms. Natalie,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 Excelente

Marc

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel Management, el 23 oct. 2023
Dear Mr. Delahaut,Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel and giving us a five star feedback.We hope to welcome you back in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Refreshing stay
We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!! A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear Sir/ Madam,We are delighted to learn that you had a pleasant stay, and thank you very much for taking the time to share your excellent experience at Canary Riverside Plaza Hotel. We are pleased to know that our attention to details was appreciated by you. At our hotel, we strive to provide a comfortable and enjoyable experience for all of our guests. We value your feedback as it helps us continue to improve and provide an exceptional service. We are looking forward to welcoming you again soon!

2/10 Terrible

James

Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear James,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great night’s sleep. Just a lovely hotel
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear Paul, Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel, we are pleased to hear you had a wonderful stay and had a lovely sleep! We hope to welcome you back soon for another unforgettable stay.

10/10 Excelente

A

Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear Mr. Dunn,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

2/10 Terrible

Jasper

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Be aware
The hotel is not even close to "five star" and is overpriced. All ratings must be fake and bought. The building in general is in a bad condition and the rooms are dirty with stains on the carpet. And outside in the corridor. Bathroom wasn't cleaned and dirty bed sheets. There was no AC and we couldn't open the windows to let some fresh air in to the room. We left immediately for another accomodation.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear Mr. Nordling, Thank you for sharing your recent experience with us at the Canary Riverside Plaza Hotel. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your stay. We would like to assure you that we take all guest feedback seriously and we will be reviewing your comments with our team to make improvements where necessary.Kind regards,

10/10 Excelente

Miron

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 17 jul. 2023
Dear Miron,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Gian

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Needs some refurbishment for this price !
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 9 may. 2023
Dear Mr. Plattner,Thank you for taking the time to provide your feedback. We are committed to continuously improving and your input is invaluable to us. We have passed your information to our Senior management team and hope to welcome you back in the near future.Kind regards,Hotel Team

10/10 Excelente

Chris

Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Management, el 26 abr. 2023
Dear Mr. Bertins,Thank you so much for your kind review. We hope to welcome you back soon.Kind Regards.

10/10 Excelente

Kadir

Le gustó: Limpieza, servicio y personal, servicios
There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this
Se hospedó 7 noches en abril de 2023
Respuesta de Hotel Management, el 21 abr. 2023
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. We hope to welcome you back in the near future.Kind regards.

10/10 Excelente

Kadir

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately
Se hospedó 3 noches en febrero de 2023
Respuesta de Hotel Management, el 14 abr. 2023
Dear Kadir, Thank you so much for your kind review. Kind Regards

10/10 Excelente

simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quality Hotel
Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 14 abr. 2023
Dear Mr Cox, Thank you so much for your kind review. We hope to welcome you back again. Kind Regards

6/10 Aceptable

pascal de

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Geen gratis dranken ontvangen omwille we wel VIP klanten zijn, gebouw is verouderd, prijs is te duur.
Respuesta de Front Office, el 27 ene. 2023
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Good but a bit of a hassle for the pool
Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel
Se hospedó 1 noche en diciembre de 2022
Respuesta de Front House, el 27 ene. 2023
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Servicio y personal
C’est une honte , l’hôtel nous a refusé la chambre sous prétexte que le prix payé à Expédia était bien trop bas ! Nous n’avons pas pu avoir accès à la chambre prepayee alors que j’avais encore téléphoné la veille à l’hôtel pour confirmation de la réservation !!! C’est une vraiecescroquerie !! Avec ma femme et ma fille nous avons dû chercher un autre hôtel au prix du jour ( élève en cette période de Noël à Londres ) Plus jamais de réservation avec Expédia !!!!!
Se hospedó 1 noche en diciembre de 2022
Respuesta de Front office , el 27 ene. 2023
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 Excelente

Winlae

Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Muhammad

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Management/ pay for water bottles from fridge
The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water. Late night when we came back, the reception refused to provide water. When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.
Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotels for City meets but also soa and pool
I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.
Se hospedó 4 noches en diciembre de 2022

2/10 Terrible

Yaacov

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday Stay
Had an overnight stay to celebrate a family birthday. Given a warm welcome and was offered a free room upgrade to acknowledge the birthday. Very good hotel with very welcoming staff.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Yvonne

Se hospedó 3 noches en junio de 2022

10/10 Excelente

Jenna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family stay
Very happy with hotel. Great location. Rooms superb
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tolle Aussicht auf die Themse, gute Verkehrsanbindung
Se hospedó 5 noches en julio de 2022

10/10 Excelente

Sana

Se hospedó 6 noches en julio de 2022

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staffs are very helpful and room with view over River Thames.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Daniel

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Karen

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Lars

Se hospedó 1 noche en junio de 2022

10/10 Excelente

jamie peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel and location
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

4/10 Malo

John

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Canary Wharf Riverside Plaza Hotel Very Poor.
No Tea or coffee making facilities were in the room and when asked to supply the reply was ring back at 08:00. No 24hr room service was available and the Lounge Bar ran out off food in the afternoon. After paying a deposit of £150 to reception still waiting for balance after checking out. Luckily there was a delightful cafe only two minutes away ‘Berra’. I would never stay at this supposedly 5 star hotel again.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Alison

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Joanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel and rooms, pool limited family hours and small pool space
Se hospedó 1 noche en mayo de 2022
Respuesta de Reservations team, el 23 may. 2022
Dear Ms. Joanne, Thank you for your valuable feedback. We shall share your feedback with the spa. Kind Regards

10/10 Excelente

RICCARDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2022
Respuesta de Reservations, el 23 may. 2022
Dear Mr. Riccardo, Thank you for your kind review. Kind Regards

8/10 Bueno

Stuart

Se hospedó 2 noches en mayo de 2022
Respuesta de Reservations team, el 23 may. 2022
Dear Mr. Stuart, Thank you for your kind review. Kind Regards

10/10 Excelente

Daniel

Se hospedó 1 noche en abril de 2022
Respuesta de Reservations team, el 23 may. 2022
Dear Mr. Daniel, Thank you for your kind review. Kind Regards

4/10 Malo

Hansjörg, Benken SG

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Das Hotel hatte vor langer Zeit vermutlich mal den 5Sterne Status. Der ist heute bei weitem nicht mehr gerechtfertigt. Die Infrastruktur ist alt und heruntergekommen. Das personal bemüht sich, sagt aber auch, dass sie vom management im Stich gelassen werden. Das war der Preis bei weitem nicht wert.
Se hospedó 3 noches en abril de 2022

10/10 Excelente

Laura

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Ben

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A welcoming luxury hotel
All staff were extremely friendly and welcoming. Rooms were spotless and comfortable. The adjacent leisure facilities are excellent, especially the views of London from the swimming pool.
Se hospedó 2 noches en febrero de 2022