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Opiniones de DoubleTree by Hilton London Kingston Upon Thames

4 out of 5
DoubleTree by Hilton London Kingston Upon Thames
1 Skerne Road, Surrey, Kingston Upon Thames, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 362 de 651 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 207 de 651 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 40 de 651 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 651 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 651 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Christian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran estadía
Muy bueno
Se hospedó 11 noches en octubre de 2018

4/10 Malo

John

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Room was not cleaned. Had to request clean towels from reception. Toilet flush overflowed and water went over legs and landed on the floor.
Se hospedó 1 noche en abril de 2024
Respuesta de madoolika, el 29 abr. 2024
Hello,Thank you for taking the time to share your experience.I am sorry to see that we did not entirely meet up your expectations. We hope you will give us a second chance to prove we could do better.RegardsMadoolika Kondapalli

4/10 Malo

sandra

Se hospedó 2 noches en abril de 2024
Respuesta de Marina, el 21 abr. 2024
Dear Sandra,Thank you for taking the time to share your experience.I am sorry to see that we did not entirely meet up your expectations. We hope you will give us a second chance to prove we could do better. Thank you.Kind regards,MarinaFront Office

6/10 Aceptable

WAI MAN

Se hospedó 1 noche en febrero de 2024
Respuesta de madoolika, el 18 feb. 2024
Hi Miss. Wai,Thank you for taking the time to share your feedback and for choosing our hotel. We're pleased you stayed with us, and your rating is valuable. If there are specific areas we can improve upon, please feel free to share. We hope to have the opportunity to welcome you back for an even better experience.RegardsMadoolika Kondapalli

10/10 Excelente

Laudinesse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant Stay.
It was a pleasant stay. New, clean and comfortable room! The staff are friendly and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Daniel Rodriguez, el 7 feb. 2024
Dear Laudinesse,We appreciate you taking the time to write your feedback, it is a great motivation for our team to read this and we hope to continue welcoming you in our hotel!See you soon.

10/10 Excelente

MASATO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de madoolika, el 9 feb. 2024
Hi Mr.Masato,Thanks for choosing our hotel for your stay, We are glad that you like the hotel for meeting the requirements. Your comments are valuable to us.RegardsMadoolika Kondapalli

10/10 Excelente

Salim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
House keeping needs improving and more friendly staff.
Se hospedó 2 noches en enero de 2024
Respuesta de madoolika, el 30 ene. 2024
Hi Mr. Salim,We appreciate your feedback. We apologize for any shortcomings in housekeeping and will address this promptly. Additionally, we'll work on enhancing staff friendliness to ensure a more welcoming experience. Your comments guide our continuous improvement efforts, and we hope to exceed your expectations in the future.RegardsMadoolika Kondapalli

10/10 Excelente

Laudinesse

Se hospedó 1 noche en enero de 2024
Respuesta de Wynosha, el 30 ene. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Regards

10/10 Excelente

Laudinesse

Se hospedó 1 noche en enero de 2024
Respuesta de madoolika, el 21 ene. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Excelente

Knut

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
👍
👍👍👍
Se hospedó 3 noches en enero de 2024
Respuesta de madoolika, el 21 ene. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

4/10 Malo

Victoria

No le gustó: Limpieza
The room wasn't clean and I wasn't the only person that thought so as in check in there was another guest at reception complaining. Even tough I asked for an upgrade as a Hilton honours member I was offered a huge fee to do so of £80, when an email pre checking offered me the same thing for £20. Apparently the system wouldn't let them Chang this. In the end I swapper rooms to the same type but in a different way floor. The reception staff were nice but very inexperienced. This hotel is in. A great location but, right by the rail tracks. Also there is no parking and that will cost about £30 overnight. I guess that's not too bad, and the car is safe and near. I would have loved to have had a better experience as I was planning to return. They knew I wasn't cool with the room and the high price they said to upgrade, but after changing me to a different but the same room I got a voucher for a drink, to pacify me
Se hospedó 1 noche en enero de 2024
Respuesta de madoolika, el 10 ene. 2024
Hi,Thank you for taking a moment to share your experience. We are sorry to hear that we did not meet your expectations. We apologize for the inconvenience it has caused you. Your comments are valuable, and we'll make sure to address these issues for your future stays.RegardsMadoolika Kondapalli

6/10 Aceptable

Nicholas

Se hospedó 3 noches en diciembre de 2023
Respuesta de madoolika, el 21 ene. 2024
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bueno

Reem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were staying for the night. The hotel is very conveniently situated. Close to the heart of Kingston and the shopping. The room was clean and comfortable but there was nothing in the room. You would expect a hotel of that calibre to have water; bath robe or slippers. It didn’t have anything. Quite upsetting. Other than that, it was ok
Se hospedó 1 noche en diciembre de 2023
Respuesta de madoolika, el 28 dic. 2023
Hi Reem,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Excelente

Wai Chun

Se hospedó 2 noches en diciembre de 2023
Respuesta de madoolika, el 27 dic. 2023
Hi Wai,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

10/10 Excelente

Timothy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just overall pleasant and pleasing! Will be back for sure! Definitely the best in the area!! No competition!! Daniel the office manager, was especially helpful and really went out of his way to provide an abnormally high level of customer service, support and satisfaction. He never made me feel funny even when he was busy. I really like all the staff here too, plenty of smiles!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Madoolika, el 27 dic. 2023
Hi Timothy,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bueno

Kaivan

Le gustó: Limpieza y condiciones de la propiedad
Nice and clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de madoolika, el 27 dic. 2023
Hi Kaivan,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!RegardsMadoolika Kondapalli

8/10 Bueno

Chi chung roger brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de madoolika kondapalli, el 5 dic. 2023
Hi,Thanks for you valuable comments and find our hotel at your best. We value your comments and hope see you in the near future.RegardsMadoolika Kondapalli

8/10 Bueno

Laudinesse

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, convenient and professional and friendly staff
Se hospedó 3 noches en noviembre de 2023
Respuesta de madoolika kondapalli, el 29 nov. 2023
Hi,Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Aceptable

Tony

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The staff at reception were terrible. no welcome no smile just purely function. bar staff were great
Se hospedó 1 noche en noviembre de 2023
Respuesta de Madoolika Kondapalli, el 20 nov. 2023
We're immensely grateful for your feedback and sincerely apologize for the reception experience. Your insights are invaluable, and we'll address this promptly. Delighted to hear the bar staff made your visit enjoyable; we'll ensure a warm welcome on your next stay. Thank you for sharing!

2/10 Terrible

Laudinesse

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Unfortunately I have to report the condition of The room was far from satisfactory. The damp and smelled like cigarettes. Terrible noise coming from the AC. We asked to change rooms a few times the last change was at 3am (early morning) I noticed that the staff did what they could, but that didn't make the stay any easier.
Se hospedó 1 noche en noviembre de 2023
Respuesta de M, el 16 nov. 2023
Dear Ms Laudinesse,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you.

10/10 Excelente

Ben

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel was great - family get away and all staff at the hotel were friendly and always on hand to assist and provide an excellent service.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Mikaela , el 12 nov. 2023
Dear Ben, We are so pleased to hear that you enjoyed your stay at our hotel. We would love to have you stay with us again!Kind Regards,Mikaela Front Office Team DoubleTree by Hilton Hotel Kingston Upon Thames

10/10 Excelente

Romain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Daniel, el 12 nov. 2023
Dear Romain,Thank you for taking the time to give us feedback about your stay.We're happy that you enjoyed your stay and we look forward to welcoming you again soon to our hotel!Kind regards,DanielDoubleTree by Hilton Kingston Upon Thames

6/10 Aceptable

KWOK KUEN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I have a wheelchair user room. So it is not good.
Se hospedó 2 noches en octubre de 2023
Respuesta de madoolika, el 1 nov. 2023
I would like to extend my sincere apologies for the inconvenience you experienced during your recent stay due to the allocation of a disabled room. We deeply regret this oversight and any inconvenience it may have caused. Rest assured, we are taking steps to prevent such occurrences in the future, and your feedback is invaluable in helping us improve. Your comfort and satisfaction are our top priorities, and we promise to ensure a more suitable room assignment on your next visit. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

4/10 Malo

Essa

Viaje de negocios
No le gustó: Servicio y personal y comodidad de las habitaciones
Last time for sure
The hotel has some good things like the location and condition as well as the ambiance at the lobby .. But they don’t offer to help carrying the luggage.. they are the only hotel to offer water if you walk down to the reception .. the staff also lack basic customer service basics .. the pillows are horrible to say the least .. I would definitely pass
Se hospedó 4 noches en octubre de 2023
Respuesta de M, el 29 oct. 2023
Dear Ms Essa Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you. Front Office

10/10 Excelente

Rhea

Se hospedó 1 noche en octubre de 2023
Respuesta de M, el 29 oct. 2023
Dear Rhea, thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future! Sincerely, Madhura Kulkarni Front Office

8/10 Bueno

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fab stay
We had a wonderful overnight stay, the staff at reception were lovely even upgrading our room as ours didn’t have a bath, nothing was too much trouble, everywhere is spotless, our only negative is the room service, the sandwiches we received I have seen better in the meal deal section at tesco, they were awful and poorly made curling at the edges, however it didn’t spoil our stay and we would come again minus the room service
Se hospedó 1 noche en octubre de 2023
Respuesta de Gabriela, Front Desk , el 24 oct. 2023
Thank you for your feedback. It's great to hear that you enjoyed your stay with us, but we're sorry to learn that we didn't meet your expectations with the meal. We truly appreciate your feedback, and it will certainly help us improve for next time. We value your input and strive to provide the best possible experience for our guests. If you have any more details or specific suggestions, please feel free to share them with us. We hope to have the opportunity to serve you better in the future.

8/10 Bueno

Laudinesse

Se hospedó 2 noches en septiembre de 2023
Respuesta de madoolika kondapalli, el 20 oct. 2023
Thank you for sharing your feedback regarding Hotel. We appreciate your kind words about our convenient location and friendly staff. we'll consider it as we continually strive to improve our services.

8/10 Bueno

Byounggab

Se hospedó 2 noches en octubre de 2023
Respuesta de Madoolika Kondapalli, el 13 oct. 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a pleasant experience during your stay.

8/10 Bueno

Wael

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything was great except that housekeeping didn’t clean the room properly. There was dust on the chair legs and the carpet wasn’t vacuumed
Se hospedó 8 noches en septiembre de 2023
Respuesta de madoolika kondapalli, el 9 oct. 2023
Thank you for your feedback. We apologize for the lapse in our housekeeping service. Your comments are valuable, and we will ensure immediate improvements. We hope to welcome you back for an improved experience.

2/10 Terrible

Mariam

Se hospedó 1 noche en octubre de 2023
Respuesta de madoolika kondapalli, el 9 oct. 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay with us at. We greatly appreciate your comments as they help us improve the quality of our services.

10/10 Excelente

Gary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very friendly and helpful at check-in. Breakfast was good value and quality. In particular I noticed the staff at breakfast working very diligently to keep tables clean and the buffet stocked up. Good work all round!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Madoolika Kondapalli, el 8 oct. 2023
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a pleasant experience during your stay. Our team is dedicated to providing excellent service, from check-in till check-out, and your kind words truly motivate us. We appreciate your recognition of our staff's hard work, and we look forward to welcoming you back in the future.

8/10 Bueno

Corazon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Daniel, el 22 sept. 2023
Dear Corazon:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Excelente

Karl Otto

Viaje familiar
Rene og store rom. Nyoppusset bad. God frokost.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Daniel, el 22 sept. 2023
Dear Karl:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Daniel, el 22 sept. 2023
Dear Christopher:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Excelente

Corazon

Se hospedó 2 noches en septiembre de 2023
Respuesta de Daniel, el 22 sept. 2023
Dear Corazon:Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton London Kingston Upon Thames to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Daniel RodriguezFront Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A wonderful stay
Friendly staff, excellent location - very central with easy access to public transportation. Thanks to previous feedback and reviews, we requested for a fridge which was provided.
Se hospedó 6 noches en septiembre de 2023
Respuesta de M, el 13 sept. 2023
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.Thank you.

10/10 Excelente

Fiona

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When we arrived our room wasn’t ready. We had booked a family room. So we were given adjoining rooms which was even better. This was at no extra cost. Really pleased with the service of staff very friendly, enjoyed our stay. Always like staying there when visiting family.
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 2 sept. 2023
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Thank you

4/10 Malo

Tasneem

Se hospedó 1 noche en agosto de 2023
Respuesta de m, el 2 sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay at our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

6/10 Aceptable

Lawrence

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de M, el 30 ago. 2023
Dear guest, Thank you for taking the time to share feedback on your stay. I'm glad to know that overall you enjoyed your stay. We hope to see you again in the future! Best regards, Front Office Team

2/10 Terrible

J

No le gustó: Limpieza y servicio y personal
Stayed for 3 nights, zero room service despite requesting clean towels etc on our second day. Very unhappy with this chain of hotels and intend to complain directly
Se hospedó 3 noches en julio de 2023
Respuesta de Madhura, el 3 ago. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you. Front Office

10/10 Excelente

Laudinesse

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de MK, el 30 jul. 2023
Dear guest, Thank you for taking the time to share feedback on your stay. I'm glad to know that overall you enjoyed your stay. We hope to see you again in the future! Best regards, Front Office Team

6/10 Aceptable

Wai Ming

Se hospedó 1 noche en julio de 2023
Respuesta de Mikaela, el 5 ago. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team

8/10 Bueno

John

Se hospedó 1 noche en julio de 2023
Respuesta de Mikaela, el 5 ago. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable stay, staff were very helpful. My luggage was kept for me safely and securely while i visited Hampton Court Flower Festival. I will return to this hotel in future.
Se hospedó 1 noche en julio de 2023
Respuesta de Mikaela, el 9 jul. 2023
Dear Susan, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay at our property. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely, MikaelaFront Office Team Doubletree by Hilton Kingston Upon Thames

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the area was amazing and the staff and hotel were great. glad we stayed out from downtown London.
Se hospedó 8 noches en junio de 2023
Respuesta de Mikaela, el 9 jul. 2023
Dear Suzanne, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay at our property. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely, MikaelaFront Office Team Doubletree by Hilton Kingston Upon Thames

10/10 Excelente

pedro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great
Se hospedó 1 noche en junio de 2023
Respuesta de Mikaela, el 2 jul. 2023
Dear Guest, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team Doubletree by Hilton Kingston Upon Thames

10/10 Excelente

David

Se hospedó 1 noche en junio de 2023
Respuesta de Mikaela, el 2 jul. 2023
Dear Guest, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team Doubletree by Hilton Kingston Upon Thames

10/10 Excelente

Kai Chun Alvin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en junio de 2023
Respuesta de Mikaela, el 2 jul. 2023
Dear Guest, Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,MikaelaFront Office Team Doubletree by Hilton Kingston Upon Thames