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Opiniones de Euston Square Hotel

3 out of 5
Euston Square Hotel
152-156 North Gower Street, London, England

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 299 de 888 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 342 de 888 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 888 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 888 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 32 de 888 opiniones" "

8.6/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Gisela

Viaje familiar
Le gustó: Limpieza y servicio y personal
Si vas a salir de la estación de Euston o King’s Cross está muy bien ubicado. Pero las habitaciones están muy incómodas , son diminutas y no hay ningún espacio para guardar
Se hospedó 2 noches en abril de 2024
Respuesta de The Guest Experience Team, el 24 abr. 2024
Dear Gisela,It's delightful to hear that you found our location to be advantageous, particularly for your travel needs. However, we are genuinely sorry to hear about your experience with our room size. Our aim at Euston Square Hotel is to ensure the comfort and satisfaction of every guest. We understand that comfort can mean different things to different people, and we strive to accommodate a variety of needs. We are sorry if we fell short in meeting your expectations in this regard.We recommend for future visits to enquire about our different room types, as some offer more space than others. We would be more than happy to assist you in finding a room that suits your needs.Thank you for sharing your experience. Your feedback helps us understand where we can make improvements. Best regards,The Guest Experience Team

8/10 Bueno

Antonio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio
Se hospedó 3 noches en abril de 2023
Respuesta de The Guest Experience Team, el 17 abr. 2023
Dear Anonio,Thank you for your kind review, we really appreciate you sharing your experience. We are very happy that you enjoyed your stay with us here at Euston Square Hotel, and found your room clean. We look forward to welcoming you for another great stay soon. Best regards, The Guest Experience Team

6/10 Aceptable

Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Ruido toda la noche
La habitación muy pequeña, pero más que suficiente para solo dormir una noche. Todo limpio y en buenas condiciones, la cama cómoda. El único problema ha sido que la habitación daba a la fachada donde estaban las máquinas de aire acondicionado o similar y ha habido un ruido constante muy molesto toda la noche, lo cual es inaceptable pagando el precio que cuesta el hotel.
Se hospedó 1 noche en enero de 2023
Respuesta de The Guest Experience Team, el 23 feb. 2023
Dear Javier,Thank you for your review, we appreciate you sharing your experience. We are very happy that you enjoyed your comfortable room. We are very sorry to hear about the noise though. Please accept our apologies for any inconvenience that this may have caused you. We hope to welcome you for a better stay in future. Best regards, The Guest Experience

6/10 Aceptable

CINTHYA

Le gustó: Limpieza y condiciones de la propiedad
Esta bien comunicada, pero el exterior está muy descuidado. La recepción es muy pequeña.
Se hospedó 1 noche en octubre de 2022
Respuesta de The Guest Experience Team, el 21 oct. 2022
Dear Cinthya, Thank you for your review, we appreciate you sharing your experience. We are very happy that you enjoyed our location. We are sorry you were unimpressed by our exterior, but we hope you found your room to your liking. We hope to welcome you for another stay soon. Best regards, The Guest Experience Team

8/10 Bueno

Ileana

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Muy buen hotel para un fin de semana en Londres
Hotel situado a pocos minutos caminando de St. Pancrass International Station y muy buena conexion (por tube o bus) al centro y otros lugares turisticos y de compras. El area cercana a St. Pancrass tiene restaurantes y lugares de compras. El hotel es pequenio pero muy bien para visitar Londres.
Se hospedó 2 noches en octubre de 2021
Respuesta de The Guest Experience team, el 11 oct. 2021
Dear lleana, Thanks for your review, we appreciate you sharing your experience. We are very happy you enjoyed your stay and found our location so convenient. We look forward to welcoming you for another stay soon. Best regards,

2/10 Terrible

ULISES OMAR OSWALDO

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo servicio del hotel y de hoteles.com
No tengo nasa que decir porque luego no aceptan mi comentario
Se hospedó 3 noches en abril de 2020
Respuesta de Melis, el 24 abr. 2020
Dear Ulises, Thank you for sharing your feedback with us. We are sorry to read that you experienced this inconvenience. We would like to invite you to provide us with more information in order to discuss further. Kind regards, Melis

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Buena ubicación, demasiado pequeñas las habitaciones y no son como las ponen en las imágenes.
Se hospedó 3 noches en enero de 2020
Respuesta de Melis, el 1 feb. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We hope to have another opportunity to welcome you back on a future visit for a much memorable visit. Kind regards, Melis

8/10 Bueno

Lenaig

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bien
Hotel recién renovado. Habitaciones un poco pequeñas pero bonitas. Desayuno bien.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Melis, el 13 oct. 2019
Hi Lenaig, Thank you for the great feedback. Our rooms are indeed recently renovated, modern and fully equipped. Glad to know you enjoyed our excellent location. We hope to see you again soon. Kind regards, Melis

8/10 Bueno

James, Bolton

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was a little smaller than expected & a few marks on the walls however perfect stay would easily stay here again
Se hospedó 1 noche en abril de 2024
Respuesta de The Guest Experience Team, el 29 abr. 2024
Dear James,It's wonderful to hear that you found your stay at Euston Square Hotel to be perfect and that you'd choose us again for your future visits. We strive to provide our guests with comfortable and enjoyable experiences.We note your feedback regarding the room size and the few marks on the walls. While our room sizes vary and some are compact to provide value for the location, we will certainly keep your feedback in mind. It is our pleasure to host you and we look forward to welcoming you back in the future. Best regards,The Guest Experience Team

10/10 Excelente

Craig

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Kristen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don’t book this. Rooms are tiny, even by London standards. The one tiny table to put things in was broken and fell over. Black mold in the shower. No place to put luggage, no closet or hangers. We had to call Expedia and cancel after one night and they still charged us for three nights. Moved to another hotel it was not anything where you would want to stay.
Se hospedó 7 noches en abril de 2024
Respuesta de The Guest Experience Team, el 29 abr. 2024
Dear Kristen, We are truly sorry to hear that your stay did not meet your expectations. Here at Euston Square Hotel, we strive for our guests to have a comfortable and enjoyable experience. Your comments regarding the condition of the room and the cleanliness of the bathroom have been noted. We're truly sorry if this caused any inconvenience during your stay. We would also like to apologise for any misunderstanding regarding the cancellation policy. We value your feedback as we are always looking for ways to improve our services and the guest experience. We hope we can welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

10/10 Excelente

Thanawat, San Antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de The Guest Experience Team, el 24 abr. 2024
Dear Thanawat,Your kind words are truly encouraging. We're thrilled to hear that your stay at Euston Square Hotel was excellent. It's our ongoing commitment to ensure the comfort and satisfaction of all our guests. Your positive feedback is a testament to our efforts and we're grateful for it. We look forward to welcoming you again in the near future.Best regards,The Guest Experience Team

10/10 Excelente

Jessica, Farmington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a great location for getting around the city. There are multiple tube stations in the area to get everywhere. The staff was friendly and helpful. There are a few negatives. The hotel is located in a busy area and across the street from a hospital, which makes for a lot of noise at all hours. The bathroom is not very private from the room because there is only frosted glass around the bathroom. Also, the mattresses were not very comfortable. All in all the hotel was comfortable and well located for touring the city.
Se hospedó 5 noches en abril de 2024
Respuesta de The Guest Experience Team, el 24 abr. 2024
Dear Jessica,Your detailed review of Euston Square Hotel is highly appreciated. It's delightful to learn that our strategic location and friendly staff were beneficial to your experience.We acknowledge your comments about the noise and the privacy of the bathrooms. It's a delicate balance to maintain the hotel's design and the comfort of our guests, and we apologise if any aspect didn't meet your expectations. We also note your thoughts on the mattresses' comfort - we strive for our guests to have a restful stay and your feedback is important to us.Despite the mentioned issues, we're glad to know you found the hotel comfortable and well-situated for exploring the city. We hope to welcome you back for another stay at Euston Square Hotel in the future, promising to deliver an even better experience.Best regards,The Guest Experience Team

6/10 Aceptable

Mike

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Overpriced for very small rooms. The bathrooms are almost on top of the beds. No hot water in the shower in the morning. Felt more like a cell than a hotel room, looking out into a solid brick wall with very little natural light
Se hospedó 2 noches en abril de 2024
Respuesta de The Guest Experience Team, el 24 abr. 2024
Dear Mike,We regret to hear that your recent stay at Euston Square Hotel did not meet your expectations. It's unfortunate that some elements of your stay, such as the room size and water temperature, caused discomfort. Our hotel offers a variety of rooms sizes, tailored to meet differing guest needs and budgets. We understand the importance of a comfortable environment and we strive to ensure that each guest has an enjoyable stay. We are sorry to hear about your experience with the view from your room. We do have rooms that offer different views and we would be more than happy to assist you in selecting a room that better suits your preferences in the future.We value your feedback and will continue to strive for excellence in all areas of our hotel service.Best regards,The Guest Experience Team

8/10 Bueno

Hayan, Doha

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you. It was a nice and pleasent 2-day stay.
Se hospedó 2 noches en abril de 2024
Respuesta de The Guest Experience Team, el 24 abr. 2024
Dear Hayan,We are delighted to know that you found your stay at Euston Square Hotel to be pleasant and enjoyable. It is our constant endeavour to deliver high standards of service to ensure our guests have a memorable experience.We look forward to welcoming you back for more memorable stays.Best regards,The Guest Experience Team

6/10 Aceptable

Hilary

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff friendly and entrance area is nice. However, the rooms are very small and breakfast (which is extra) is limited. The water in the shower was not hot on either morning
Se hospedó 2 noches en abril de 2024
Respuesta de The Guest Experience Team, el 18 abr. 2024
Dear Hilary,Thank you for sharing your thoughts about your recent stay with us at Euston Square Hotel. We're delighted to read about your positive interactions with our staff and that you found our entrance area pleasing.Your remarks regarding our rooms' size and breakfast have been heard. It is important for us to understand our guests' experiences so we can strive to provide better services. We're sorry to hear that you found the room small and the breakfast options limited. Concerning the issue with the water temperature in the shower, we extend our sincerest apologies. We aim to provide a seamless experience for all our guests, and clearly, we missed the mark in this case.We appreciate your feedback as it helps us to understand where we can make improvements to our services. We hope to have the opportunity to welcome you back in the future when we can show you our commitment to providing a comfortable and satisfying experience.Best regards,The Guest Experience Team

6/10 Aceptable

Awfa

Viaje de negocios
very small room
Se hospedó 1 noche en febrero de 2024
Respuesta de The Guest Experience Team, el 5 abr. 2024
Dear Awfa,We acknowledge your comment regarding the size of our rooms. At Hotel Euston Square, we strive to provide a range of room options to accommodate various guest preferences and requirements. While some of our guests prefer the cosiness and intimate appeal of our smaller rooms, we understand that others may require more space. Your feedback is valuable and we appreciate your perspective. It helps us understand our guests' preferences better and assists us in our continuous efforts to enhance our service.Best regards,The Guest Experience Team

10/10 Excelente

Abel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service, room was too small
Se hospedó 4 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 5 abr. 2024
Dear Abel,We're delighted to learn of your satisfaction regarding the service provided during your stay at Hotel Euston Square. Our team strives for excellence and your words are an encouragement to us.Regarding your feedback about the room size, our hotel features different room types to cater to varying preferences. On your next visit, it would be our pleasure to assist you in choosing a room that perfectly fits your needs.We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

6/10 Aceptable

Ruggero

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The hotel amenities were ok, the cleaners do an amazing job, however the young receptionist from the night shift, he is just not cut for the job. He just couldn’t be bothered, he just had no interest of being there even patronising at some point. Never mentioned the vip perks, stuck us on a basement room and I have never seen a smile on his face, just rudeness and grumpiness. Completely ruined the stay. Also, during busy times there was no hot water and they wouldn’t keep the luggage after 14:00. if i knew that in advance I would have stayed in an airbnb. The room in the basement, there was no keys to open the window so for someone staying there for 3 x nights the air doesn’t even circulates. Overall, there is potential to be a nice hotel but all this minor things together do not make it a nice experience.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 5 abr. 2024
Dear Ruggero,Your feedback is extremely important to us, and we are genuinely sorry to hear about the inconveniences you encountered during your stay. We are committed to providing our guests with the best possible service, and it's disheartening to learn that we fell short on this occasion.Our team is comprised of dedicated professionals who strive to create a warm and welcoming environment for our guests. It's unfortunate that you did not experience this, particularly from our night receptionist. We will certainly take your comments into account as we work to improve.We also regret the issues you encountered with the hot water and luggage storage, as well as the room allocated to you. These matters will definitely be looked into.Despite these issues, it's heartening to know that you appreciated our hotel amenities and the work of our cleaners. We believe in the potential of Hotel Euston Square and are committed to making each guest's stay as comfortable and enjoyable as possible.We hope that you will consider staying with us again, so we can demonstrate our commitment to providing excellent service and accommodations.Best regards,The Guest Experience Team

8/10 Bueno

Niall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was excellent being close to both Euston and St Pancras station. Property was slightly tired and the shower took forever to heat up. Reception staff were lovely and even let me check in early, which is always appreciated after an early start.
Se hospedó 1 noche en abril de 2024
Respuesta de The Guest Experience Team, el 2 abr. 2024
Dear Niall,Your comments regarding your recent visit to Euston Square Hotel are greatly valued. We're delighted to hear that you found our location convenient, with easy access to both Euston and St Pancras stations.Apologies for any inconvenience you experienced with the shower. Your feedback is instrumental in helping us enhance our guest experience. We're also glad to hear that our reception staff were able to make your stay more comfortable by offering an early check-in.Once again, thanks for sharing your experiences, and we hope your next visit will be even more enjoyable.Best regards,The Guest Experience Team

4/10 Malo

MARK

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Unfortunately our room backed onto the fire door. So when anyone walked through it, the door slammed shut and shook the wall our headboard was attached too. This happened frequently throughout the night. Which kept us awake. Each slam was loud and disturbing as well as the wall shaking
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 2 abr. 2024
Dear Mark, We regret to hear about your recent experience at our hotel. It is our intention to provide a peaceful and comfortable stay for all our guests, and we apologise if this was not met during your visit.Your feedback regarding the issue with the fire door is invaluable. While we cannot directly address the situation, we want to assure you that creating an environment conducive to rest is a priority for us. We understand the importance of a good night's sleep and apologise for any inconvenience caused. We hope that despite this setback, you will give us another opportunity to serve you better in the future and provide the quality experience that we strive for.Best regards,The Guest Experience Team

4/10 Malo

scott

Viaje en pareja
No le gustó: Servicio y personal
Not recommended. Took approx 30 mins to check in! Room noisy due to a rattling air con fan. Tv not working in room so ended up using a phone to watch something Bought a coffee in restaurant and got served a coffee that was expresso sized. Poor, would not visit again. Staff seemed quite cold and uninterested.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 2 abr. 2024
Dear Scott,It is disheartening to learn that your recent stay with us did not meet your expectations. Your remarks about the lengthy check-in process and the noise emanating from the air conditioning unit in your room have been duly noted. In a similar vein, we acknowledge your observations about the television and the quality of service you received in our restaurant.Our mission is to provide a comfortable, enjoyable experience for all our guests. We deeply regret if you felt our staff did not express this adequately. Your feedback is essential as it helps us to understand where we can make improvements.We hope that you will consider giving us another opportunity to serve you better in the future. We believe that every experience at our hotel should be memorable for the right reasons.Best regards,The Guest Experience Team

10/10 Excelente

Alyssa, Pomona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our three day Stay. Staff was very friendly and helpful. Hotels was very conveniently located to many metro stops/attractions. Would stay again
Se hospedó 3 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 2 abr. 2024
Dear Alyssa,It is a delight to hear that you had a pleasant stay with us. Our team at Euston Square Hotel prides itself on providing excellent service, and we're glad to learn that you found them friendly and helpful. Our location indeed offers the convenience of easy access to various attractions and metro stops, and we're pleased that this added value to your visit.It brings us great joy to know that we could provide an experience that would make you choose us again for your stay. We're looking forward to welcoming you back during your next visit.Best regards,The Guest Experience Team

2/10 Terrible

Hemant

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hot water in morning
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 26 mar. 2024
Dear Hemant,We deeply regret to hear about your experience with the lack of hot water during your stay. We understand the inconvenience that this may have caused and we sincerely apologise. We strive to provide a comfortable and convenient experience for all of our guests and we will take your feedback into account. We hope to welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

8/10 Bueno

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were incredible!
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 26 mar. 2024
Dear Douglas,We're thrilled to hear such positive feedback regarding our staff. We strive to deliver excellent customer service at Euston Square Hotel, and we're glad to learn that our team made such a great impression. We look forward to welcoming you back soon.Best regards,The Guest Experience Team

4/10 Malo

Andreas

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Das Hotel liegt zwar in guter Lage, direkt neben 3 grossen Tube Stationen. Leider ist das Hotel schon sehr heruntergekommen. Laminat im Wohbereich ist so dermassen kaputt, das dieser schon notdürftig mit Nägeln befestigt werden muss. Es geht hier nicht um einen kleinen Teil, sondern um den gesamten Boden. Habe mir sogar 2 Zehen daran blutig gestoßen. Das Fenster ist undicht. Es regnet im warsten Sinn in das Zimmer. Was neben dem Bett auch für extreme Schimmelbildung sorgt. Im Bad setzten sich die Probleme leider fort. Schimmel wo man hinsieht. Auch sind die Einrichtungen stark defekt. Waschbeckenabfluss verstopft, Toilettenspülung rinnt die ganze Nacht. Eingetrocknete kleine Tierchen im oberen Fliesenbereich. Das Bett ist zwar sehr gemütlich, doch muss man nachts mit Mitbewohnern rechnen, welche beissen und oder stechen (tippe auf Bettwanzen). Im grossen und ganzen kann ich dieses Hotel nicht weiter empfehlen. Positives: das Personal ist sehr freundlich und hilfsbereit.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Andreas,We deeply regret to hear about the issues you faced during your stay. It's our utmost priority to provide a comfortable environment for our guests and we apologise if this was not reflected in your experience. We are investigating the issues you mention and rest assured that we will fix any problems. It's also heartening to hear that you found our location convenient and our staff friendly and helpful. We appreciate your feedback as it helps us strive for improvement. We hope that you will give us another opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 Aceptable

Tina, London

Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 9 abr. 2024
Dear Tina,We are sorry to hear that your experience at Euston Square Hotel was only fair. We aim to provide an exceptional experience for all of our guests. Your feedback is valuable as it helps us understand where we can make improvements. We would be grateful for the opportunity to serve you better in the future.Best regards,The Guest Experience Team

6/10 Aceptable

Helena van

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Goed hotel als he niet veel nodig heb en er allen komt om te slapen
Se hospedó 3 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Helena van,Thank you for sharing your feedback. We're glad to hear that you found our hotel suitable for your needs. We strive to provide a comfortable and convenient stay for all of our guests. We look forward to welcoming you back to Euston Square Hotel for another restful stay in the future.Best regards,The Guest Experience Team

8/10 Bueno

Ryan Gibson

Le gustó: Limpieza y servicio y personal
Pretty good place to stay, said they had laundry facilities on expedia however they dont. Instead they use a pickup laundry service that costs a min of 20 pounds so I used a nearby laundromat
Se hospedó 2 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Ryan Gibson,Thank you for sharing your feedback. We are glad to hear that overall, you had a good experience staying with us. We regret any confusion regarding our laundry services and appreciate your understanding. Your feedback will help us to improve our communication regarding our amenities. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Bueno

Simon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient for Euston Station
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Simon,Thank you for your review. We're delighted to hear that you appreciated our hotel's convenient location near Euston Station. We strive to offer our guests the best possible experience and we're glad to hear that we met your expectations. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Bueno

Jennifer

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed the location of this property as it is close to the Warren street line and the Euston station line making it easy to take the tube. They were able to accommodate for an early check in which was great as we arrived to London at 8am in the morning.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Jennifer,We're delighted to hear that you enjoyed your stay at Euston Square Hotel and appreciated our prime location, with its easy access to the tube. We're also pleased that we could accommodate your early check-in request, as we strive to make our guests' stay as comfortable as possible. Thank you for sharing your experience with us. We look forward to welcoming you back on your next visit to London.Best regards,The Guest Experience Team

8/10 Bueno

Tanya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was very conviently located near Euston Station. The staff were super helpful and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Tanya,Thank you for your positive review. We're delighted to hear that you appreciated our convenient location and found our staff to be helpful and friendly. We strive to provide our guests with excellent service and your feedback makes all our efforts worthwhile. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Bueno

Stacey

Viaje de negocios
I was not expecting to stay over another night in London however the trains were all cancelled, I was pleased to find a room available and the booking process was really smooth, the front of house staff were friendly, the reception area is really comfortable and inviting, there is a restaurant and bar area which is good, I didn’t choose to eat but did go to the bar later on into the evening to have a glass of wine, the bar staff were friendly however the choice of drinks were limited. The room was a twin room, very clean and tidy, I liked the tablet on the desk which also was the to remote, I felt a little unsafe when a customer obviously got the wrong room and tried to enter, however I could have dialled down to reception if needed. Overall a great experience, would recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Guest Experience Team, el 18 mar. 2024
Dear Stacey,We appreciate your kind review and are pleased to hear that you had a positive experience at the Euston Square Hotel. It's heartening to know that you found our booking process smooth and our staff friendly. We're glad that you felt comfortable in our reception area and appreciated the cleanliness of our rooms.We note your feedback regarding our drink selection at the bar and will certainly look into this. We also understand your concerns about safety and assure you we take this very seriously. Thank you for your recommendation and we hope to have the pleasure of welcoming you back in the future.Best regards,The Guest Experience Team

8/10 Bueno

Marco Andrea, Fürth

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Guest Experience Team, el 4 mar. 2024
Dear Marco Andrea,Thank you for your positive rating of Euston Square Hotel. We are pleased to hear that you enjoyed your stay. We strive to provide a memorable experience for all our guests and we are glad that we could meet your expectations. We hope to welcome you back soon.Best Regards,The Guest Experience Team

6/10 Aceptable

Sarah

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Location was fantastic and the staff were friendly and helpful. The room was clean but felt very minimalist and not welcoming or cosy. No carpet or rugs, just hard flooring, no wardrobe just hooks on the wall, and we hated the bathroom. It was just the end section of the room, screened by one long frosted glass panel through which you could still actually see the person sitting on the toilet. Not their face but their silhouette sitting there on the toilet! Not nice! Plus the paint was peeling off the walls
Se hospedó 1 noche en febrero de 2024
Respuesta de The Guest Experience Team, el 4 mar. 2024
Dear Sarah,We're glad to hear you found our location convenient and our staff friendly. However, we regret to hear that certain aspects of your stay did not meet your expectations. We appreciate your feedback regarding the room's decor and the bathroom design. We aim to provide a comfortable and private environment for our guests, and we are sorry that this was not your experience. Your feedback is valuable and will be taken into consideration as we strive to improve our guests' experiences. We hope you'll give us another opportunity to better serve you in the future.Best regards,The Guest Experience Team

2/10 Terrible

Thomas

Se hospedó 1 noche en febrero de 2024
Respuesta de The Guest Experience Team, el 26 mar. 2024
Dear Thomas,We deeply regret that your experience at Euston Square Hotel was not up to your expectations. We strive to provide the highest level of service and it seems we fell short during your visit. We greatly value your feedback and will use it as we continually work to enhance our guest experience. We hope you will give us another chance to serve you better in the future.Best Regards,The Guest Experience Team

10/10 Excelente

Phill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff very friendly and helpful. Breakfast excellent quality and value.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Guest Experience Team, el 21 feb. 2024
Dear Phill,It is heartening to read your kind words about our dedicated staff and the excellent quality of breakfast provided at Euston Square Hotel. We strive to offer our guests a memorable experience, and it brings us immense satisfaction to know that we were able to meet your expectations.Your compliment is a wonderful testament to our continued efforts to provide top-notch service. Your feedback will not only inspire our team to keep up the good work but also motivate us to strive for further excellence.We hope to have the opportunity to welcome you back for another delightful stay. Best regards,The Guest Experience Team

10/10 Excelente

haiyin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good service.room very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Guest Experience Team, el 21 feb. 2024
Dear Halyin,It's wonderful to hear that you found our service commendable and the cleanliness of your room to your satisfaction. At Euston Square Hotel, we always strive to maintain the highest standards of cleanliness and customer service. Thank you for acknowledging our efforts.Best regards,The Guest Experience Team

6/10 Aceptable

Fong Ying Eva

Viaje en grupo
Le gustó: Servicio y personal
對遊客非常方便,容易到著名觀光景點,附近超市林立,但房間隔音較差,曾遇警報器誤嗚和其他住客喧嘩
Se hospedó 2 noches en febrero de 2024
Respuesta de The Guest Experience Team, el 21 feb. 2024
Dear Fong Ying Eva,Your feedback is greatly appreciated. It's fantastic to hear that you found the hotel's location convenient and well-situated near tourist attractions and amenities. In regards to the sound insulation, we regret to hear about your experience. It's our utmost priority to ensure all our guests have a serene and comfortable stay at Euston Square Hotel. We understand how crucial a peaceful environment is, and we're truly sorry for any discomfort caused. We hope to welcome you back to provide a more harmonious and enjoyable stay in the future. Best regards,The Guest Experience Team

10/10 Excelente

Saffron

The staff were helpful and my room was nice.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Guest Experience Team, el 16 feb. 2024
Dear Saffron,It brings us immense pleasure to know that you found our staff helpful and your room to your liking. Our team at Euston Square Hotel is dedicated to ensuring that every guest enjoys a comfortable and enjoyable stay.Should you plan another trip in the future, we would be delighted to welcome you back.Best regards,The Guest Experience Team

6/10 Aceptable

Rachel

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good base for a weekend in London
Staff were very friendly throughout the stay. Room was refurbished to a degree - new bathroom and bed but floor was broken and uneven. Had a few issues with the toilet continually flushing. Ok place for a weekend break!
Se hospedó 2 noches en febrero de 2024
Respuesta de Author, el 4 feb. 2024
Dear Guest, Thank you for choosing our hotel and sharing your experience. We're pleased to hear our friendly staff and refurbished amenities contributed to your stay. However, we apologize for the inconvenience caused by the uneven floor and toilet issues. Your feedback is valuable, and we're addressing these concerns promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Best Regards, Euston Square Hotel

4/10 Malo

Giulia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La stanza era molto piccola, non c'era privacy tra bagno e camera ed era pieno di muffa. Si sentivano rumori costanti dei climatizzatori ed altri strani nella stanza, perché eravamo ubicato sopra i motori dei clima di tutto l'albergo di conseguenza il sonno non è stato dei migliori. Cuscini e letto scomodo, molto corto.
Respuesta de Author, el 4 feb. 2024
Dear Guest, We deeply regret any inconvenience you experienced during your stay. Our sincere apologies for the issues you encountered, including room size, privacy concerns, mold, and noise disturbances. Please be assured that we are taking immediate action to address these matters. Your feedback is invaluable, and we appreciate your patience. Our commitment is to provide a comfortable and enjoyable stay, and we hope to have the opportunity to welcome you back, exceeding your expectations. If you have further details to share, our management team is available to discuss and ensure a more satisfying experience in the future. Best Regards, Euston Square Hotel

6/10 Aceptable

Sagina

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Personeel was erg vriendelijk en behulpzaam. De voegen in de badkamer zijn aan vernieuwing toe. De kamer die wij hadden was echt extreem klein. Wij hadden ons echt verkeken op de groote. Dit soort kamers zouden verboden moeten worden. Wel fijn dat er een raam was.
Se hospedó 2 noches en enero de 2024
Respuesta de The Guest Experience Team, el 3 feb. 2024
Dear Sagina,Your review is much appreciated. It's wonderful to hear that our staff made a positive impact on your stay, as delivering friendly, helpful service is a cornerstone of our philosophy at Euston Square Hotel. We do regret, however, that some aspects of your stay did not meet your expectations. Our varying room sizes cater to a range of guest needs and preferences. It's unfortunate that the room you booked did not match your expectations. We do have larger rooms available and our front desk team is always ready to assist with room assignments to ensure comfort and satisfaction.Your feedback about the bathroom is noted. It's through such insights that we continue to refine our guests' experiences.We hope to have the chance to provide you with a more enjoyable stay in the future. Best regards,The Guest Experience Team

4/10 Malo

Christina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Utrolig lydt. Man kunne høre ALT fra gaden, de andre værelser og vandrørende brummede konstant. Vi boede endda på den øverste etage - så længst væk fra gaden, men det lød 24/7 som om vi havde åbent vindue lige ud til biler, mennesker og metro, som er lige rundt om hjørnet. Gulvet virker ustabilt, men personale var flinke:-)
Se hospedó 2 noches en enero de 2024
Respuesta de The Guest Experience Team, el 3 feb. 2024
Dear Christina,Your feedback is highly valued as it helps us in our continuous effort to enhance our guest experience. We are sorry to hear about the noise disturbances you encountered during your stay with us at the Euston Square Hotel. We're glad to hear that our staff were able to leave a positive impression on you. They always strive to ensure our guests feel welcomed and comfortable. We hope that despite your recent experience, we will have another opportunity to welcome you back for a more enjoyable and peaceful stay in the future.Best regards,The Guest Experience Team

8/10 Bueno

Robert

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de The Guest Experience Team, el 3 feb. 2024
Dear Robert,Thank you for rating your stay with us at Hotel Euston Square. We are delighted to hear that you had a pleasant stay. We hope you had a chance to explore some of the popular attractions that London has to offer and we look forward to welcoming you back soon!Best regards,The Guest Experience Team

10/10 Excelente

Nathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Guest Experience Team, el 3 feb. 2024
Dear Nathan,We are delighted that you had an enjoyable stay at Hotel Euston Square. We are always striving to provide the best possible experience for our guests and it is wonderful to hear that we were able to deliver. Thank you for choosing us for your accommodation needs.Best regards,The Guest Experience Team

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de The Guest Experience Team, el 3 feb. 2024
Dear Guest,Thank you for taking the time to provide feedback about your stay with us. We apologise that your stay did not meet your expectations and we regret any inconvenience caused. We are always looking for ways to improve our services, and your feedback is invaluable in helping us achieve this goal.Best regards,The Guest Experience Team

10/10 Excelente

Enrico

Se hospedó 1 noche en enero de 2024
Respuesta de The Guest Experience Team, el 31 ene. 2024
Dear Enrico,We are delighted that you enjoyed your experience at Euston Square Hotel. We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

4/10 Malo

Daniel

Se hospedó 1 noche en enero de 2024
Respuesta de The Guest Experience Team, el 29 ene. 2024
Dear Daniel,We regret to hear that your stay with us at Euston Square Hotel was not satisfactory. We strive to provide the best experience for all of our guests, so we apologise for any shortcomings during your stay. Is there anything specific that we could have done differently or better that would have improved the overall experience? We appreciate any feedback you can offer in order to help us improve in the future.Best regards,The Guest Experience Team

8/10 Bueno

Josh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The Guest Experience Team, el 29 ene. 2024
Dear Josh, We're delighted you enjoyed your stay at Euston Square Hotel. We strive to ensure our guests have a pleasant experience and we're grateful you were satisfied with ours. Thank you for taking the time to rate us.Best regards,The Guest Experience Team