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Opiniones de Hotel Indigo London - 1 Leicester Square, an IHG Hotel

4 out of 5
Hotel Indigo London - 1 Leicester Square, an IHG Hotel
1 Leicester Square, London, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 266 de 520 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 145 de 520 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 520 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 520 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 520 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Isabel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Kristian H., el 20 jul. 2022
Dear Isabel, We apologize that your stay was not as expected. Please feel free to contact us and discuss about what we could do in the future to make your stay more enjoyable. Warm Regards,

10/10 Excelente

Zoya

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Elena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de Anna , el 23 ago. 2019
Dear Elena, thank you very much for your valuable feedback. It looks like you have really enjoyed your stay with us! We hope to be able to welcome you again, Kind regards, Anna Poletti Front Desk Shift Leader

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
El hotel tiene una ubicación preferencial cercana al underground y walk in distance de covent garden, picadilly circula Westminster, soho. También tiene un rooftop donde se puede ver toda la ciudad Big Ben, London Eye, entre otras atracciones.
Se hospedó 4 noches en agosto de 2019
Respuesta de Anna, el 22 ago. 2019
Dear Sergio, Thank you so much for your valuable feedback and the time taken to share it with us. It looks like you have really enjoyed the ideal location of our hotel! We hope to be able to welcome you again in the future. Kind regards, Anna Poletti Front Desk Shift Leader

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio de atención del personal. Muy buena terraza, excelente vista, amplia, muy buena atención. Solo una observación sobre la puerta del baño que comunica con el dormitorio. Debiera advertirse que es de vidrio, totalmente transparente. No es cómodo si son dos personas que comparten la habitación pero quieren tener privacidad en el uso de los servicios del baño.
Se hospedó 1 noche en julio de 2019
Respuesta de Caterina Terranova, el 17 jul. 2019
Dear Anonymous, Thank you so much for choosing to stay at Hotel Indigo 1 Leicester Square and for sharing your valuable feedback with us. I was delighted to hear you did enjoy your stay and especially our Rooftop bar. We look forward to welcoming you back in the near future. Kind Regards, Caterina Terranova Reception Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Excelente hotel, lo recomiendo mucho. Su ubicación es excelente. Muy atentos, cómodo y limpio.
Se hospedó 2 noches en mayo de 2019
Respuesta de Caterina, el 8 jun. 2019
Dear Guest, Thank you so much for your feedback and time taken to share it with us. I was delighted to hear you did enjoy all aspects of your stay we are looking forward to welcoming you back in the near future. Kind Regards, Caterina Terranova Reception Manager

10/10 Excelente

Miguel Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
Estupenda elección de alojamiento!! excelente ubicación, muy buen servicio, trato amable, muy limpio y cómodo!!
Se hospedó 1 noche en octubre de 2018
Respuesta de Manager, el 11 oct. 2018
Dear guest, Thank you for taking the time to review your recent stay experience with us, we hope to have the pleasure of welcoming you back soon. Kind regards, Jas Sodi

10/10 Excelente

vanessa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente hotel súper bien ubicado y muy buen trato por parte del personal, desayunas delicioso y tienes una vista increíble en la terraza
Se hospedó 4 noches en septiembre de 2018
Respuesta de General Manager, el 5 oct. 2018
Querido Vanessa, Gracias por tus comentarios. Esperamos tener el placer de darle la bienvenida pronto. Saludos cordiales, Jas Sodhi

4/10 Malo

Kathryn, Fort Worth

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
I would never stay here again. The noise from Leicester Square is absolutely awful. Only one elevator was working, so we had to wait forever to use it. The bar is WAY overpriced! We usually stay at the Hotel Indigo by Earls Court, and there are always complimentary beverages in the fridge, but not at this one. They also don’t provide conditioner or lotion.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Doina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Location, Location, Location.. Front desk Staff were very helpful and friendly although those at the rooftop were not as attentive. Waited some time to be served even during times with less people. View from the rooftop was nice but an expensive view with lacklustre service and nothing special. Room was ok although the view was terrible, got the short straw for the view and below my expectations. The price tag is location and I will be back in Central London although will likely try a different hotel
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very helpful; great location
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Diana

Viaje en pareja
Le gustó: Servicios
Ottima posizione in pieno centro a Londra, camera carina, peccano un po’ sulla pulizia delle stanze che potrebbero essere eseguite meglio… Punto a favore la cortesia dello staff della reception e del personale delle pulizie!
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Linda de

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kleine bedden, niet schoon, matig ontbijt en onwelkom ontvangst. Oordoppen voor de nacht zeker nodig! Lokatie wel ideaal overal snel en makkelijk bij te bereiken
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

leslie

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Property was in great location. There were private events (closed to the public) in the restaurant/bar all the nights I stayed so it wasn't open. The rooms lacked fairly basic amenities (closet and/or drawers, outlet in the bathroom, paper/pen, iron, washcloths, decent channels on the TV). The makeup mirror light didn't work, the toilet had toilet paper in it when I arrived and was not cleaned well, the faucet and pop up drain only had about 2" between them making it difficult to get your hands under without touching one or the other, and the two small elevators were extremely slow.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Robin, el 17 dic. 2023
Dear leslie,Thank you for taking the time to share your feedback on Expedia. We appreciate your kind words about our great location. However, we are sorry to hear that you were not satisfied with some aspects of your stay.We apologize for the inconvenience caused by the private events in the restaurant/bar. We try to balance the needs of our guests and our event organizers, and we regret that we did not meet your expectations in this regard.We also apologize for the lack of basic amenities in your room. We strive to provide a comfortable and convenient stay for our guests, and we are disappointed that we fell short in this area. We have noted your suggestions and we will work on improving our facilities and services.We are concerned about the issues you mentioned regarding the cleanliness and maintenance of your room. This is not the standard we aim for, and we have addressed this with our housekeeping and engineering teams to ensure that they are resolved promptly.We hope that you enjoyed your time in London, and we would love to have another opportunity to welcome you back and provide you with a better experience.

6/10 Aceptable

joe

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Bianca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It’s a gross hostile.
Terrible. The only thing decent was the location but even that was terrible. Room was dirty with hair all over the bed. Bathroom and room itself smelled so bad. This place is not worth the money. It’s the equivalent of staying in a hostel, but for 10x the price
Se hospedó 4 noches en diciembre de 2023
Respuesta de Robin, el 17 dic. 2023
Dear Bianca,Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay at our hotel did not meet your expectations. We take our guests’ satisfaction very seriously and we apologize for the issues you encountered with the room cleanliness, the bathroom odor, and the value for money.We have addressed these concerns with our housekeeping and maintenance teams and we are working hard to improve our standards and prevent such problems from happening again. We appreciate your honest comments and we hope you will give us another chance to show you our true level of service and hospitality.

10/10 Excelente

Ingrid

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!!!!
Se hospedó 3 noches en octubre de 2023

4/10 Malo

Charlotte

No le gustó: Servicio y personal
We used to stay quite frequently at the Indigo but not after this experience. The front desk did not feel very welcoming and had an air of could not care less. We did manage to check in early which was helpful. The staff in the roof top bar were efficient for the majority of the time and at least made you feel welcome, they could have been a bit quicker on the uptake of asking if we would like more drinks. We had been left coffee pods but no machine. The mugs in the room had also not been cleaned and when we asked for some instant coffee we were left with decaf coffee bags it would have been nice if we could of had caffeinated coffee. When I called to say I had lost an item they were helpful in the beginning but when I questioned that I was certain that I had left it behind the response was not very pleasant it was an expensive item and I was dismissed with no further assistance basically the attitude was it was my problem and they would be no further help.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Robin, el 17 dic. 2023
Hello Charlotte, thank you for sharing your feedback with us. We are sorry to hear that your stay at the Hotel Indigo was not up to your expectations. We value your loyalty and we apologize for the inconvenience caused by the front desk, the coffee machine, the mugs, and the lost item. We understand how frustrating it must have been for you.We appreciate your kind words about the staff in the roof top bar and the early check-in. We are glad that you enjoyed these aspects of your stay. We strive to provide a welcoming and comfortable experience for all our guests, and we are always looking for ways to improve our service and facilities.Thank you for choosing the Indigo and we hope to see you again soon.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Payer surtout l'emplacement idéal
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Lene

Viaje en grupo
Le gustó: Comodidad de las habitaciones
God placering men slidt hotel
Hotellet ligger godt, men det er slidt. Vi fik et handikap værelse, og det var tydeligt slidt af kørestolsbrugere. Der var en stor plet i sofa, der manglende bordplads på badeværelset og vasken var placeret lav. Alt sammen godt hvis man er handicappet - det er vi ikke!
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very central - issue with check in but resolved within half an hour
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Chris

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I paid £400 for a room with no windows, i was then woken at 7am with construction work above my room I raised with staff and and I got a simple shrug no offer to rectify the issue....
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Kyle

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Much more dirty than the photos.
Room floor was sticky and not mopped. Couch had huge stain. Other guests hair was in the bed and around the room. The shower curtain had orange mold all over it.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Luce

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was ok. Random stains all over the walls. Requests for extra towels or TP took way to long, well over an hour to bring up 2 towels. We were woken up 2 times (at 5am and 8am) by the fire alarm due to the hotel allowing guests to smoke in their room. Even though they aren’t allowed to legally, clearly the hotel didn’t do much to stop it as it happened twice during our stay. Got way too rowdy and felt unsafe during the weekend.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Jasmin Hudowernig

Viaje familiar
Le gustó: Servicio y personal
Hoteleinrichtung in die Jahre gekommen. Möbel und Teppich haben unschöne Flecken. Das Hotel besticht durch seine Lage und sein sehr zuvorkommendes Personal.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

MATTHEW

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Roberto

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Struttura in stile teatrale anni 50, pulito e curato, una splendida terrazza da su Londra per poterla ammirare dall’alba al tramonto posizione stupenda a 2 passi dalla metro e da piccadilly, personale gentile e competente. consiglitissimo
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Floriane DI

No le gustó: Servicio y personal y condiciones de la propiedad
Nous sommes très déçus par cet hôtel. Nous avions réservé une chambre standard à un prix relativement élevé par rapport à d’autres hôtels similaires. En arrivant on nous annonce que la chambre n’aura pas de fenêtre, ce qui ne nous a jamais été spécifié lors de la réservation, et aucune solution de remplacement proposé. L’hôtel est très bruyant : bruits de perceuse, marteau et réparation en tout, genre l’après-midi comme le matin, Sans parler de l’aspirateur, passer avant 10 heures du matin dans les couloirs… je ne recommande pas. Seule la situation géographique vaut le coup.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

charles

Viaje en grupo, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Hôtel parfaitement situé dans Londres. Tout est à proximité de marche. Attraits touristique, restos, théatre. Chinatown... L'hôtel est direct dans l'action. C'est fantastique!
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

PATRICK

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Andrew

No le gustó: Servicio y personal
On leaving after my stay, the Staff at the front desk refused to allow me to see my final bill, because I had made the booking via Expedia. Totally odd. Won't be going there again!
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Brittany

Viaje familiar
No le gustó: Servicio y personal y servicios
Will not book again. First time in London & planned a stay for 7 days. First 2 in London, 2 in Paris & the remaining 3 back in London. Booked 2 hotel rooms (one for me & 1 for my parents). paid for premium rooms for first two nights & had a good experience. Hotel rooms are small, rugs could be refurbished but otherwise okay room in great location. The staff was super friendly & helpful for the first 2 nights of our stay. We check out, hop over to Paris to return 2 days later. Booked the rooms for the 2nd leg of the stay I chose a room for myself (basic room) & premium room queen for my parents. We check in there is different staff working from earlier in the week. Immediately notice a difference in treatment as we were charged for incidentals (typical for ANY hotel). The guest beside us couldn’t find her card. She was told not to worry just don’t break anything in the room.But that is not my concern. When we go to check into our rooms, my parents had been downgraded although I chose & paid for a premium room. I go to ask about it. Was told they were the same rooms when they clearly weren’t. The hotel was at max capacity I believe. The manager stepped in & was excessively condescending. Had the rooms been non refundable I would’ve canceled the booking on the spot and went elsewhere. He gave them a slightly better room, but then made off putting comments asking if they touched anything in the old room. I have never been treated so poorly
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Eight nights visit in Indigo
The room was small. Cleaning was bad (f.e. there were no room cleaning at all in two days). There were no bath robes. Not planning to stay there again.
Se hospedó 8 noches en septiembre de 2023

8/10 Bueno

Jessica

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en octubre de 2023

4/10 Malo

Carolyn

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Unfortunately I was extremely disappointed in this IHG. The furniture in the room was disgustingly stained and what you would expect from a roadside motel not supposedly from a 4 star hotel - none the less a IHG
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

atchara

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

tirapong

Se hospedó 5 noches en septiembre de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear tirapong,Thank you for your review. We hope to see you again soon.

10/10 Excelente

Frederic

Se hospedó 1 noche en septiembre de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Frederic,Thank you for your 10 out of 10 review. We hope to see you back again soon.

8/10 Bueno

Arnaud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Arnaud,Thank you for your review of Indigo Leicester Square. We hope we can welcome you back again soon.

8/10 Bueno

Raoul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Raoul,Thank you for your review, we hope you see you again soon.

4/10 Malo

JESSICA

Se hospedó 4 noches en agosto de 2023

2/10 Terrible

Christine

Viaje de negocios, Viaje en pareja
For a 4 star hotel no room service no kettle no proper hanging for clothes
Se hospedó 1 noche en septiembre de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Christine,I am sorry to hear we did not live up to your expectations during your recent stay. All of our rooms should have a kettle in them, and I have asked our housekeeping team to check the room you stayed in to ensure one is there, however if something was missing in the room if you made us aware we would have been happy to provide one for you.As a design led hotel with the West End theatres at the heart of it, our exposed clothes rack is designed to represent a theatre changing room which is synonymous with our local area. I am sorry if this design scheme did not meet your expectations.I hope you will book with us again and we can welcome you back in the future.

10/10 Excelente

Lonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff… great stay in the big smoke.
Very friendly and helpful staff. Great pointers from the front desk for last minute things to do in the city. Rooms were clean and comfortable. We really enjoyed our stay. Great view from the rooftop restaurant.
Se hospedó 7 noches en agosto de 2023
Respuesta de Neil C., el 23 sept. 2023
Hello Lonnie,Thank you for your lovely review. Our reception team will be pleased to read the comments and you are right, the views from LSQ are stunning.Hope to see you again soon.

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you for the great stay
Very friendly staff. I felt at home because the service from the staff was perfect. You can't buy friendliness, it's a must and the employees are the heart of it. Thank you. Best regards, Nicole S.
Se hospedó 6 noches en agosto de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Nicole,Thank you for your wonderful review. It is great to see the team exceeded your expectations with their friendliness.

10/10 Excelente

Tyrone, San Francisco

Le gustó: Servicios y condiciones de la propiedad
Great rooms and views.
Se hospedó 3 noches en agosto de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Tyrone,Thank you for your rating. We hope to see you again soon.

10/10 Excelente

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I would stay there again for sure !!!
Se hospedó 3 noches en agosto de 2023
Respuesta de Neil C., el 23 sept. 2023
Dear Stephen,Thank you for your 5 star review.We hope to welcome you back again soon.