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Opiniones de London Twickenham Stadium Hotel, a member of Radisson Individuals

4 out of 5
London Twickenham Stadium Hotel, a member of Radisson Individuals
Twickenham Rugby Stadium,198 Whitton Rd, Twickenham, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 530 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 319 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 81 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 1000 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Miguel Angel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Personal de recepción muy amable y atento.

8/10 Bueno

Ben

Viaje en pareja
Le gustó: Servicios
Was good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

James

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
It was a bit of a shame that both the lifts were out of order, but the staff were able to accompany guests through to a service lift which was fine. It dis raise a question about the general maintenance programme though.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thought staff were amazing. Chairs in room can use updating. Very worn out and not very clean. But liked everything else
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Declan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Richard, Brighton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lifeng

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
the reception put me to a bedroom with known issues of bathroom door, I had to report it and was moved to another room. Why did this happen in the first place? How can we avoid the reception putting people into rooms with known issues?
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Rachayita, Hindhead

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Ziad, ...

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Simon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over for the Rugby at Twickenham Stoop . Nice to stay close to Twickenham stadium. Staff were friendly , polite and very helpful. Must be great to stay here for 6 nations games.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Rugby weekend
Great stay again, staff always professional but also friendly Room comfortable and clean, bed perfect
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Imran

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Excellent service at christmas, 10 out of 10. Thank you Marriott.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Rowan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay in Twickenham
Great! Just loses points due to extra effort for the extra effort in walking from the train station connections. If this is not a problem to you; highly recommended.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Marietta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Kate

Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Rubbish, terrible condition, stay somewhere else
Check in was incredibly slow - there was a long queue and they didn’t have all the check in desks open. Also, one of the staff seemed more interested browsing on his phone. When we went to our room, it was a very long walk from the lift, which isn’t great if anyone has mobility issues. The room had a broken tv and a soaking wet carpet. When we rang about it we had our room changed, but it took the reception staff a long time to come up to the new room, so we had repacked, walked there and still had to wait quite a while before she appeared, sauntering and browsing on her phone with no urgency whatsoever. The new room also had a broken tv - we reported it and were told someone would come and fix it, no one ever came. The new room also had a broken bedside reading light, and the floor of the shower was uneven and spongey - the tiles moved when you stood on them and it looked like the floor had been repaired using plasticine. When used, the shower just leaked huge amounts of water all over the floor requiring all the spare towels on the floor to soak it up. We ordered room service of two starters (no snack items on menu). It took over 1 hr & 2 chasers for it to arrive and we were trying to cancel it when it finally arrived. Everything tasted fake and chemically and it was very expensive - they charged £8 delivery and didn’t even bring two sets of cutlery, they brought one we had to share. The staff were disinterested - they didn’t even ask how our stay was. I wouldn’t stay again
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Martin

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Harold

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
From check in to check out the staff were highly professional. We were there for four days and when I come back I will be booking with Marriot
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Petula

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Mrs S L

Viaje familiar
Good but food issues let it down.
The hotel is fabulous & our suite was amazing but unfortunately the food let it down. Our evening meal in the ‘Formation’ bar was so disappointing. The starter was good then the mains came out (eventually) & we could barely eat them as they were either red hot or tasted like they’d been reheated several times as they were hard & over cooked. Our son actually burnt his mouth on his chips. Breakfast was very disappointing. Items were coming out in dribs & drabs & we had to keep asking for various different things as they weren’t out & visible. We used the leisure facilities next door at the Virgin leisure centre & only the pool was open unfortunately we couldn’t use the spa area as they were broken & out of bounds. We would stay again but just hope the food issues were better as it really took the shine off it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tsvetan, el 19 nov. 2023
Dear Mrs S L,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel and suite fabulous.However, we sincerely apologize for the disappointing experience you had with the food in our 'Formation' bar. It's disheartening to learn that the quality fell short of expectations, and we understand how this impacted your overall stay. Your comments regarding the evening meal and breakfast are duly noted, and we assure you that we will address these concerns with our culinary team to enhance the dining experience for our guests.We also appreciate your understanding regarding the limitations of our leisure facilities. Virgin Active is working diligently to resolve the issues in the spa area to ensure that it's fully operational for our guests' enjoyment.Your feedback is invaluable to us, and we will use it constructively to make necessary improvements. We hope to have the opportunity to welcome you back, providing you with an enhanced experience that truly reflects the high standards we strive to achieve.Thank you for choosing us, and we look forward to the possibility of hosting you again in the future.Warm regards,Tsvetan

8/10 Bueno

Sabrina

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

andy

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Shaun

After reading many negative comments, I didn’t know what to expect, from the minute we set foot into hotel we had to question what was their agenda? The staff in all parts of hotel were simply amazing, the food was fantastic and the rooms were class, not outdated like many think, and we have stopped in many 5 star hotels in uk. We will definitely be back
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Robert

No le gustó: Servicio y personal
Uninspiring reception area, room average, annoying doors to bathroom which had to be kept closed whenever the main door was being opened, breakfast reasonable
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Louise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous trip
Fabulous hotel, amazing polite staff, best breakfast ive had in a hotel in years, large comfy bed and room and gym spa next door
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Anil

No le gustó: Condiciones de la propiedad
The TV did not work. The bathroom had leaking small amount of water
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Rajeev

Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Ruth

Se hospedó 3 noches en octubre de 2023

10/10 Excelente

michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service and nice clean room
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

joan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The tour of the stadium was awesome.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Lifeng

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great stay as usual overall. Though had a breakfast in the pub was inconvenient.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly and willing staff and excellent customer service.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great place and services! The family room for 4 people was realy nice and lots of spece for kids enjoy when inside!
Se hospedó 5 noches en septiembre de 2023

4/10 Malo

Darrell

Viaje familiar
Food not great. Forgot to clean our room one day. Not enough towels. TV didn’t work in our first room. Parking too far away
Se hospedó 5 noches en septiembre de 2023

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
my three day at Twickenham Marriott
Itwas generally a good stay as staff was responsive. The bathroom needs to be updated as it has two interlocking doors on bathroom and shower head wlth little water pressure. The breakfast is outstanding and delicious. There are lots of choices for breakfast and it also stays open to 11; A.M. The hotel is isolated and there are not really any restaurants or stores within walking distant. There is a restaurant at the hotel which serves good food from a limited menu. The hotel sits close to a giant Rugby stadium and this may present problems on weekends when teams play at the stadium. The hotel is about 30 minutes driving time from airport and about 48 minutes from central London. It was a good experience.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Abdulaziz

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shouldn’t call itself a Marriott.
Was promised a refund and cancellation when I called 10min after the reservation was made provided hotels.com send an email which was done but the hotel didn’t honour the promise. They wasted my time and long distance minutes for nothing.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Heiko

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

SAMUEL

Le gustó: Servicio y personal
Great service
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

colin

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

PAUL

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice Hotel Great for Rugby
Nice stay, hotel starting to get a little tired. Service was good and room comfortable.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Christian

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Amy

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Muhand

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Senthil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room we stayed had good beds, decent size love really big windows, but they need black out curtains. In London, sunrises as early as 5:30ish in the morning and day light stays longer. Light comes thru even with fully closed. Unable to sleep slightly longer. Nothing other than Wimbledon is close by.
Se hospedó 1 noche en agosto de 2023