Hi Jose,Thank you for taking the time to share your feedback. I'm sorry to learn that you didn't feel the room had been upgraded. Please note that the main differences between both categories are the size of the room (Superior (18m2) vs Deluxe (24m2)), the size of the bed (Super King vs Emperor), and the choice between shower or bathtub.In regards to the breakfast, it was not included in the rate package that you had chosen, however, we offer an advantageous rate of 25 per person should you wish to include it in advance. We hope we will have the opportunity to welcome you back in the near future; here at Nobu we aim for excellence and it's disappointing to see that we might have let you down. Thank you again for sharing your impressions with us.With kind regards,

Hi Mario,Thank you kindly for taking the time to share your experience online. I'm over the moon to hear that you had such great time!Looking forward to welcoming you back.

Dear Juan, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Thank you ever so much for your fantastic feedback Pablo! We hope we will see you soon again. With best wishes,

Hi Romulo,We're so happy to har that you thorougly enjoyed your stay with us. Our location is indeed unparalelled, being so close to Oxford St yet tucket away in a quiet corner like a little oasis. Looks like a different London entirely!Hoping to have you back very soon again,

Dear George,Thanks for taking the time to share your experience! We're so pleased to see you enjoyed your stay and our fantastic location.See you soon again?

Hi Tanveer,We're so pleased to hear that you enjoyed your stay with us. We will be looking forward to host you very soon again.With kind regards,

Salve Marco,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Andrew,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back very soon.

Hi Safwan,Thank you ever so much for dedicating such kind words to our team. We're pleased to hear that they were kind and helpful. We trust you enjoyed our facilities and central location. Hope to see you very soon again!

Dear Robin,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Hi Rafi,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Hi Kyle,Thank you ever so much for taking the time to share your experience. Please note that I went ahead and shared your comments with the relevant departments so they can address the highlighted concerns. On a more positive note, we're delighted that you enjoyed your stay with us and that our team couldn't do enough.We'll be looking forward to welcoming you back. Kind regards,

Dear Hristo,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience. Rest assured that I'll be sharing your kind comments with our lovely Monica; she'll be thrilled to hear that her hard work doesn't go unnoticed.We are looking forward to welcome you back.Best wishes,

Dear Stephen,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Adrian,Thank you so much for your amazing feedback! We love to receive fantastic comments like yours. I'll be sure to pass it to our super helpful team. We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Daniele,Thank you so much for sharing your experience with us.Please accept my apologies regarding the MiniBar charges. I have reviewed your folio and reversed the transaction.Would be wonderful to welcome you back.Best wishes,Francisco

Dear Roberto,Thank you ever so much for taking the time to share your experience online. It was great to have the opportunity to welcome you back.We immensely appreciate your feedback, specially as return travelers, as it helps us focus on areas that lack consistency. Following our committment to excellence, please rest assured that the highlighted points will be addressed immediately by the relevant departments.Looking forward to welcoming you back very soon again,

Dear Joanne,Thank you ever so much for your kind feedback and for choosing us for special occasion! We're delighted that you thoroughly enjoyed your birthday and that the team couldn't do enough to celebrate with you.We hope we will have the opportunity to welcome you back very soon again.Kind regards,

Dear Jorge,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Xihong, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Dear Alnassar,Thank you so much for sharing your experience with us. We are happy to acknowledge that you had a pleasant stay.We are looking forward to welcome you back, hopefully next time we will manage to offer you a five out of five experience!Best wishes,Francisco

Dear Lacey, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Dear Onyi,Thank you so much for your feedback. Seems like we could have done better. Please do feel free to contact me if you'd like to share more about your experience to improve our products and services.We are looking forward to welcome you back.Best regards,

Hi Antony,Thank you for taking the time to share your feedback. I'm so sorry that your check in was delayed for you and your family due to an unexpected issue. While I understand that my colleagues at the desk offered you some complimentary drinks during the short wait, it is certainly disappointing to hear that we didn't manage to convey the warmth and friendliness we're known for. I sincerely apologise for that and will make sure to address this with the team. We truly hope that we will have the opportunity to welcome you back in the future, and that we will be able to provide you with the exceptional service we're proud to deliver. With kind regards,

Dear John, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

Dear Abdulaziz,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Hi Samuel,Thank you ver so much for such brilliant feedback. I'll be sure to pass it on to the whole team -- they'll be so pleased to hear they made all the difference for you.Hope to see you soon again!

Dear Charmaine,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience and that the team couldn't do enough for you.We are looking forward to welcome you back.Best wishes,

Dear Jivan,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Hi Simin,Thank you so much for your delightdul words. I'll be sure to pass them on to the team. We are so pleased to hear that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Fatima, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

Dear Michael, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco - Front of House Manager

Dear Grant, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Dear Bianca,Thank you for bringing your recent experience to our attention. We are truly sorry to hear about the disappointment and inconvenience you encountered during your stay with us. Please accept our sincerest apologies for the issues you faced, which clearly did not meet the high standards of service we strive to provide.We understand your frustration regarding the delay in accessing your room despite adding an extra night to your reservation. Rest assured that we will be reviewing our processes to ensure this does not happen again in the future.Regarding the incorrect key and the subsequent delay in providing you with the correct one, we deeply regret the inconvenience caused. We will be conducting a thorough investigation into this matter to identify the necessary measures to prevent any such lapses in the future. Moreover, we apologise for the lack of assistance in finding out whether the terrace was open. Your feedback regarding the behavior of our staff is genuinely appreciated, and we will be addressing this issue with our team members to ensure it does not happen again. Our aim is to provide attentive and proactive service, and we deeply regret that this was not the case during your stay.Finally, we apologise for the billing error concerning the airport car that was never provided. We have rectified the charges and taken steps to enhance our communication and coordination with external transportation providers to avoid recurrence.We hope to have the opportunity to provide you with a flawless stay in the future.Best wishes,Francisco

Dear Berang,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We apologise for any inconveniences or misunderstandings that may have occurred during your visit.We understand that the discrepancy with breakfast arrangements was frustrating, and we apologise for the confusion caused. Regarding the incident at the breakfast buffet, we deeply regret the behaviour exhibited by our staff members. It is against our core values to display such unprofessionalism and we will take immediate action to address this matter internally. We emphasise training and promoting a respectful and courteous environment, and this incident clearly demonstrates a lapse in our standards. We sincerely apologise for any offense caused.We value your loyalty as a returning guest and deeply regret that we did not meet your expectations during this visit. We assure you that steps will be taken to rectify these issues and ensure that they do not recur in the future. We appreciate your patience and understanding.We sincerely hope that you will reconsider staying with us in the future, as we would appreciate the opportunity to restore your faith in our hotel.Warm regards,Francisco

Dear Mohammad,Thank you so much for your amazing review.We are looking forward to welcome you back!Best wishes,Francisco

Hi Madeleine,Thank you ever so much for your kind words. We are very happy to hear that you thoroughly enjoyed your stay with us.Hope to see you very soon again!With kind regards,

Dear Anonymous,Thank you for bringing your concerns to our attention regarding the noise disturbances and issues you experienced during your stay at our establishment. We sincerely apologise for any inconvenience caused and would like to address your concerns accordingly.We understand that the noise disruptions from other guests and plumbing were highly frustrating and affected your ability to have a restful sleep. We deeply apologise for this inconvenience and assure you that we will take immediate action to rectify this issue in order to avoid similar situations in the future.Regarding your request for a new room, we regretfully acknowledge that we were unable to fulfill this request due to the unavailability of alternative rooms at the time of your stay. However, we have taken note of your feedback and will certainly look into implementing soundproofing measures to minimise disturbances for our guests going forward.Moreover, we are truly sorry for the inconvenience and we greatly appreciate your understanding and patience.On a positive note, we are delighted to hear that you found our waiter in the lounge to be exceptional. Your kind words are highly appreciated, and we will certainly pass this compliment along to the staff member in question.Once again, we apologise for the inconveniences you encountered during your stay. Your feedback is invaluable to us, as it allows us to continuously improve our services and facilities. We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a much more enjoyable experience.We look forward to the possibility of welcoming you back in the future.Best regards,

Hi Mohammad, Thank you kindly for sharing your experience.While I'm glad to hear that you enjoyed our fantastic location, I was disappointed to hear that you felt our Reception Team was not helpful. This couldn't be further from the experience we'd like our guests to have and will be investigated further.Regarding the smell in the room, it is frustrating to know that it went unreported when it happened-- we would have been able to look into this for you, and rectify immediately. On a more positive note, it was great to see that our team organised an alternative and personalised welcome amenity, along with your complimentary upgrade as VIP Expedia member.Would be great to welcome you back,

Dear Enmanouil,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Manolis,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Sarah,Thank you so much for your amazing feedback! We are delighted that you had a wonderful experience. I'll be sharing your kind words with the team.We are looking forward to welcome you back.Best wishes,

Dear Adam,Thank you so much for a perfect score! We are delighted that you had a wonderful experience.We are looking forward to welcome you back.Best wishes,

Dear Farid, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Dear Carl, Thank you so much for your wonderful review! We are looking forward to welcome you back. Best wishes, Francisco

Hi Nayif, I'm sorry to hear you feel your benefits were not respected. According to our records, we did have your early check in honoured at around 9am, with a lovely anniversary card and chocolate strawberries. Unfortunately, due to high occupancy, we were unable to provide you with an upgrade subject to availability, but I hope we will have the opportunity in the future to offer you this.With kind regards,

Hi Alla,Thank you so much for your feedback. I'm so sorry to learn that your visit was not quite satisfactory, but cannot find any details on what could have gone wrong. Please do feel free to contact me if you'd like to share more about your experience to improve our products and services.I'll be looking forward to hearing from you,

Thank you Abdallah for taking the time to share your feedback. I'm delighted to hear that you thoroughly enjoyed your stay with us. Hope to have the opportunity to welcome you back very soon again!