Alberca techada
Ver disponibilidad

Opiniones de Novotel London Heathrow Airport - M4 Jct 4

4 out of 5
Novotel London Heathrow Airport - M4 Jct 4
Cherry Lane, Junction 4m4, West Drayton, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 323 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 389 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 157 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 74 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 58 de 1001 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good enough
Ok
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general todo muy bien, lo único es que en la piscina tendría que haber alguien controlando del hotel ya que cuando fuímos a la piscina había un descontrol total de niños tirándose zapatillas en el agua como si fuera una pelota..y nos tuvimos que ir de lo que nos molestaban
Se hospedó 3 noches en agosto de 2019
Respuesta de A, el 23 ago. 2019
Thank you for taking the time to review our hotel and for providing us with a positive rating. We hope to welcome you back again soon. Kind Regards, Agnello

6/10 Aceptable

Francisco

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Tuvimos un par de incidencias con el inodoro, lo solventaron, pero entiendo que en un hotel de 4 estrellas no debería ocurrir lo mismo por segunda vez. Mala información por parte del personal de recepción a la hora de desplazarse al centro. Nos indicaron que teníamos que coger un taxi e ir al aeropuerto a coger el metro, cuando averiguando había un autobús que llevaba a la parada de tren más cercano o metro y así poder llegar al centro. Solo me queda pensar que el personal del hotel y los taxis están en sintonía para hacer negocio y para mi eso no es decoroso.
Se hospedó 5 noches en julio de 2019
Respuesta de A, el 23 jul. 2019
I am sorry that your stay fell short of your expectations on this occasion. Please accept my sincere apologies for the shortfall in service and any inconvenience caused

10/10 Excelente

FRANCISCA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2019
Respuesta de A, el 17 jun. 2019
Dear Francisca, Thank you so much for the great review. I was delighted to read your positive experience with us. I have shared with the team and we were all pleased with the same. I look forward to welcoming you back in the near future. Kind regards Agnello Silveira

10/10 Excelente

Kaat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Agnello, el 31 may. 2019
Thank you so much for the great review. I was delighted to read your positive comments regarding your recent stay with us. I have shared with the team and we were all pleased with the same. I look forward to welcoming you back in the near future. Kind regards Agnello Silveira

10/10 Excelente

Pierre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo ok.
Todo bien. Lastima que llegamos a las 9 y 30 de la noche con ganas de meternos a la piscina temperada que nos habia animado a reservar en dicho hotel y ya estaba cerrando. A la mañana siguiente nos sacamos el clavo y disfrutamos del chapuzón. El buffet del desayuno muy bueno.
Se hospedó 1 noche en abril de 2019
Respuesta de A, el 17 jun. 2019
Thank you for taking the time to share a great review with us. We are happy to read that we hit the mark for you. We look forward to welcoming back soon. Kind regards, Thomaie

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen servicio . Check in inmediato . Me atendió lucía al final muy amable y servicial .
Se hospedó 1 noche en enero de 2019
Respuesta de Roberto, el 12 ene. 2019
Thank you for your review. We appreciate your feedback and we would like to thank you for your kind compliments regarding our attentive staff. We hope to welcome you back again in the future. Kind Regards, Roberto

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2018

2/10 Terrible

Gustavo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very bad experience
I had a very bad experience. I do not recommend this hotel. There is no proper reception in this hotel. I booked a superior room and they gave me a disabled one. No WiFi. No room payment. The door key did not work. On the restaurant, they have brought the desert before the food and they charged your 12% service charge (compulsory tip).
Se hospedó 3 noches en octubre de 2018

10/10 Excelente

Silvana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy conveniente
Muy comodo,cercano al aeropuerto, personal muy atento.
Se hospedó 1 noche en julio de 2018

8/10 Bueno

Edgar, Mexico

Le gustó: Limpieza y servicio y personal
hotel agradable, y con buena atencion
buena ubicacion, buen servicio y justo por el precio
Se hospedó 3 noches en julio de 2018

6/10 Aceptable

James

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
When I arrived there was a room service tray on the ground outside a room. 2 days later it was still there.
Se hospedó 2 noches en junio de 2018

10/10 Excelente

LAURA, CD MEXICO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE HOTEL
EL HOTEL TIENE INSTALACIONES COMFORTABLES, LA ATENCIÓN DEL PERSONAL ES INCREÍBLE. LA ALBERCA PERFECTA PARA DAR UN PAR DE VUELTAS, RECOMIENDO 100% QUE PIDAN CON DESAYUNO, ESTA 25 MIN DEL CENTRO DE LONDRES, MUY CERCA DEL AEROPUERTO HEATHROW A 10 MINUTOS DEL MISMO. SU SEÑAL DE INTERNET MUY BUENA.
Se hospedó 3 noches en febrero de 2018

10/10 Excelente

luis diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente
Se hospedó 1 noche en enero de 2018

2/10 Terrible

Wilhelmus van

Se hospedó 1 noche en abril de 2022

2/10 Terrible

Sarah

Se hospedó 1 noche en abril de 2022

2/10 Terrible

Frances

Viaje familiar
No le gustó: Servicio y personal
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Daniel

Se hospedó 1 noche en noviembre de 2021

2/10 Terrible

Lems

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Great hotel but sadly my room had a blocked toilet
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Rasan

Viaje de negocios
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Se hospedó 4 noches en noviembre de 2021

4/10 Malo

Parveen

Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

John

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Se hospedó 1 noche en noviembre de 2021

4/10 Malo

Belaid

Viaje familiar con niños
No le gustó: Servicios
un hotel moins de 4 etoiles
Se hospedó 1 noche en noviembre de 2021

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Se hospedó 2 noches en mayo de 2021

6/10 Aceptable

Ana

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Se hospedó 5 noches en mayo de 2021

2/10 Terrible

Philip

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Se hospedó 2 noches en mayo de 2021

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en mayo de 2021

4/10 Malo

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza
bed sheets, towers even toilet papers haven't change until complain
Se hospedó 11 noches en mayo de 2021

10/10 Excelente

Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2021

6/10 Aceptable

Nicholas

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Naheed

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Emelita, Central London

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Se hospedó 1 noche en enero de 2021
Respuesta de AS, el 27 ene. 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Se hospedó 1 noche en enero de 2021
Respuesta de AS, el 27 ene. 2021
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 Excelente

Susie

Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 27 ene. 2021
We very much appreciate your feedback regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2021
Respuesta de AS, el 13 ene. 2021
THANK YOU FOR YOUR REVIEW

10/10 Excelente

Dharmendra

Se hospedó 14 noches en diciembre de 2020
Respuesta de AS, el 29 dic. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

2/10 Terrible

Lorena

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de AS, el 25 dic. 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

4/10 Malo

Shirley

Viaje familiar
No le gustó: Servicio y personal
Reviews not permitted if negative.
My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Varinder

Se hospedó 1 noche en noviembre de 2020
Respuesta de AS, el 23 dic. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 Excelente

Naomi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de AS, el 17 nov. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

6/10 Aceptable

Gerard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
COVID - no social distancing & optional face masks
Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 25 dic. 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

10/10 Excelente

Breeanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 17 nov. 2020
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 Bueno

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 28 oct. 2020
Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. Car park charges are similar to all the hotels around Heathrow. Prices are mentioned about the car park with an asterisk symbol on all the websites. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 20 oct. 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Car park charges are similar to all the hotel around Heathrow. Kind Regards, Agnello

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 20 oct. 2020
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Kind Regards, Agnello

2/10 Terrible

Rey, London

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
Se hospedó 1 noche en octubre de 2020
Respuesta de AS, el 13 oct. 2020
Dear Mr Rey, Thank you for your review. First of all, I am sorry that your stay was not up to your expectations. We checked our CCTV and concluded that your check in was done within 5 minutes, the delay was due to your car park payment. When you reported about the cleanliness of your toilet, our team member did come to your room however no one opened the door. When manager did come to your room, he asked to give couple of minutes to get the chemicals to clean the toilet which was cleaned in no time. Furthermore one of the occupants in your room were seen entering in the back areas of the hotel where he was not supposed to be. He was warned once and seen again during the late hours of the day. Nevertheless, We have already given amenities which were given to the same occupant in the room as form of compensation. Welcome letter was also given at check in explaining the limited services in the hotel due to Covid-19. Should you need to discuss any of this further, please do not hesitate to contact us. Kind regrards, Agnello Front Office Manager

6/10 Aceptable

alastair

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
Se hospedó 4 noches en octubre de 2020
Respuesta de AS, el 8 oct. 2020
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira