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Opiniones de St. Ermins Hotel, Autograph Collection

4 out of 5
St. Ermins Hotel, Autograph Collection
Caxton Street 2, London, England

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 788 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 174 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 20 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 1002 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luz Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio. Felicitaciones a Gabriela en la recepción Muy buen desayuno Lo repetiría
Se hospedó 6 noches en agosto de 2023
Respuesta de James Clark - Hotel Manager, el 25 sept. 2023
Thanks Luz,Great review and much appreciated ! We hope you return soon.

10/10 Excelente

Carlos Alfredo Erquizio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Daniela Lehner - Front of House Manager, el 18 sept. 2023
Hi there!Thank you for a perfect score, we are glad that you enjoyed the stay with us!We are looking forward to welcoming you back soon again.Kind regards

10/10 Excelente

Laura

Se hospedó 3 noches en agosto de 2023
Respuesta de James Clark - Hotel Manager, el 29 ago. 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.

10/10 Excelente

RICARDO ARTURO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nicest and most convenient option in Westminster.
Everything was awesome. Location is excelent, staff is great, rooms are fantastic. I will come back for sure!
Se hospedó 2 noches en agosto de 2023
Respuesta de James Clarke - Hotel Manager, el 10 ago. 2023
What a great review – thank you ! I am over-the-moon that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the team. We hope you come back in the future for another enjoyable stay.

10/10 Excelente

GISELA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito, excelente servicio y bien ubicado
Se hospedó 6 noches en agosto de 2022
Respuesta de Daniela Lehner - Front of House Manager, el 28 ago. 2022
Hi thereThank you for a great score and review.We hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excelente

ana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
recomendacion
excelente todo el servicio y la atencion
Se hospedó 1 noche en diciembre de 2019
Respuesta de Daniela Lehner - Front Office Manager, el 4 ene. 2020
Dear Ana What a great review! Thank you very much for your great score and I am looking forward to welcome you back soon again. Kind regards

10/10 Excelente

maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Daniela Lehner - Front Office Manager, el 9 oct. 2019
Dear Maria Thank you for a fantastic score and I hope to have the opportunity to welcome you back soon again. Kind regards

10/10 Excelente

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de Daniela Lehner - Front Office Manager, el 12 ago. 2019
Dear Antonio Thank you for a fantastic score! I hope to have the opportunity to welcome you back soon again. Kind regards

8/10 Bueno

Jordi, Barcelona

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal muy atento y amable. El hotel cuida muy bien a sus clientes con extras como una copa de bienvenida. Renovaban la dotación de amenities de la habitación por la mañana y por la tarde (café/té/chocolatina). Decoración de buen gusto.
Se hospedó 3 noches en mayo de 2019
Respuesta de Sergio Cruz, el 15 may. 2019
Estimado Jordi, Muchas gracias por sus estupendas palabras sobre el hotel. Estamos encantados de que disfrutaran de su estancia con nosotros. Esperamos verles de Nuevo por aqui. Un saludo

10/10 Excelente

Elena, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Maravilloso hotel, que grata experiencia, el personal súper amable, me encanto todo, la ubicación, sin duda hospedense en este hotel
Se hospedó 2 noches en noviembre de 2018
Respuesta de Daniela Lehner - Front Office Manager, el 24 nov. 2018
Dear Elena Thank you for your lovely feedback. I hope to have the opportunity to welcome you back soon again. Kind regards

8/10 Bueno

Gilberto Carlos, Guadalajara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel, muy buenas camas, todo limpio y agradable. Súper ubicado, estación del metro a una cuadra. Zona financiera a los alrededores del hotel. A mejorar tal vez el bufete de desayuno, muy costoso por lo que ofrecen. En general muy buena la estancia, regresaría sin duda.
Se hospedó 1 noche en mayo de 2018
Respuesta de Soyful Alam, el 30 may. 2018
Dear Reviewer, Thank you for you review. I'm so happy to see you enjoyed your time with us. We hope to welcome you back in the not too distant future. Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy Confortable
Excelente ubicacion Muy buena atencion Cuartos muy comodos
Se hospedó 1 noche en mayo de 2018
Respuesta de Marta Fenuccio Duty Manager , el 18 may. 2018
Hi there, thank you for your feedback!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bonito, cómodo, céntrico pero muy caro
Se hospedó 1 noche en mayo de 2018
Respuesta de Marta Fenuccio Duty Manager , el 18 may. 2018
HI there, thank you for your feedback!!

10/10 Excelente

Enrique, Asturias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente elección
Muy bien situado, personal super amable y dispuesto a ayudar, habitación executive muy recomendable. Volvería seguro
Se hospedó 2 noches en febrero de 2018
Respuesta de Saleh, el 7 feb. 2018
Dear Enrique, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha / Reception Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La situación del hotel es perfecta
La situación, limpieza e instalaciones son perfectas
Se hospedó 3 noches en octubre de 2017
Respuesta de Saleh, el 22 oct. 2017
Dear guest, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha/ Reception Manager

10/10 Excelente

SUSANA, SPAIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GRAN HOTEL, BONITO, CONFORTABLE Y CON BUEN SERVICI
MUY BUENA. HOTEL MUY BIEN UBICADO, CON PERSONAL MUY AMABLE Y COMPETENTE. SERVICIO MUY BUENO. ESTOY MUY CONTENTA
Se hospedó 2 noches en septiembre de 2017
Respuesta de Saleh, el 21 sept. 2017
Dear Susana, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha/ Reception Manager

10/10 Excelente

jose antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena
Respuesta de Douglas, el 16 may. 2017
Dear Jose Antonio, Thank you for your feedback and I hope to see you again. Kind regards, Saleh Samaha, Reception Manager

8/10 Bueno

juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. Room and bathroom on the small size.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and clean hotel. Staff were very welcoming and helpful. Would definitely stay here again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Older property that has been refurbishment to a high standard. Exceptional service at every level. Had tv go down on Easter Friday and was replaced with a brand new unit within an hour. Excellent customer care!
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a lovely experience here. The staff were all excellent, courteous and helpful.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Prabhjot Pete

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful old building that has been tastefully modernised. Excellent location
Se hospedó 2 noches en marzo de 2024
Respuesta de St. Ermins Hotel , el 1 abr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location quiet rooms friendly staff, the closeup mirror was missing in the bathroom , bathroom door kept getting stuck
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Therese

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at the hotel for a total of 7 nights. Staff are always professional, courteous, and most important-friendly. Desk and Concierge services were always spot on. Dining room service and food was impeccable, also a nice varied menu that never failed to impress. Special thanks to Rita for always meeting us with a smile and great conversation. The bar had an outstanding drink menu with creations by the bartenders that were superb. This was a nice touch and a welcome change to the regular bar cocktails. Kudos to Jude and Ricardo for never failing to provide an oustanding drink. Housekeeping and laundry services-couldn't be better. We left the do not disturb on the door one day so they wouldn't have to bother with the room, but on our return we were greeted by a staff who made sure we had all towels and necessary items, also offered a freshen up of the room. Turn down service with chocolates, nice touch. The location is great, St. James Station just around the corner and Victoria Station just a short walk. Great food options close by too. Walking distance to Buckingham Palace, St. James Park, The Mall, Westminster Abbey, London Eye, Parliament, and Big Ben. St. Ermins made my 12 year old grandson's first trip to Britain a huge success! Couldn't have asked for better and that's a big compliment coming from this Southern Yank' who knows what true hospitality is! Thanks again to you and your staff St. Ermin's!
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Hadas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The building is awesome. Great location and Great breakfast.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
it is a gorgeous establishment- the room was very clean but just very cramped and dated. the same with the restroom. the staff was incredibly kind and helpful.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Simon

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very expensive for a tiny room. It smelled pretty awful from the cleaning products they use. Shower was way too low for a tall man. The breakfast buffet was very low caliber. Not much better than a Holiday Inn, eggs were in a single vat of scrambled (no other choices), croissants were dense and stodgy. Over all not fine hotel standard. Bar wasn’t bad. Good selection of scotch (get a double to be close to a normal pour). Foyer is nice but goes downhill fast after that starting with elevators. Overall wouldn’t recommend it for the price.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Eva

Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Tammy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a beautiful property. Dorman, ready and available the minute we were walking up to the hotel. People were dressed exquisitely, and it just felt like a five star experience from walking in to checking out and everything in between.
Se hospedó 2 noches en febrero de 2024
Respuesta de JSevilla, el 2 mar. 2024
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay at our property.We appreciate your kind words about our doorman and staff members, who work hard to ensure that your needs are met promptly and with care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,Jesús Sevilla

10/10 Excelente

Arwa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very friendly and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de St. Ermins Hotel , el 1 abr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Excelente

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was perfect for our recent visit to London. I wasn't sure if the location was ideal but it turned out to be great. Easy walk thru the parks to various parts of London or a 2 min walk to the Tube St James station. Because of its location it was very quiet. The service at the hotel was exceptional. Yash at the front desk was great and Namid in the dining room was friendly and met our every request. I definitely recommend get the including breakfast. The food options were many, the coffee was hot and flowing and the staff was attentive.
Respuesta de JSevilla, el 2 mar. 2024
Thank you for sharing your recent experience with us! We're thrilled to hear that our hotel was perfect for your visit to London and that our location exceeded your expectations. It's wonderful to know that you found it convenient for exploring the city, whether by walking through the parks or using the nearby Tube station.We'll be sure to pass along your compliments to Yash at the front desk and Nahid in the dining room. Providing friendly and attentive service is a top priority for us, and we're glad they made a positive impression on you.Once again, thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the future!Best,Jesús

10/10 Excelente

Claire, Brentwood

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved the family room, the location, the cleanliness and the history at this property.
Se hospedó 3 noches en febrero de 2024
Respuesta de JSevilla, el 24 feb. 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the family room, found our location convenient, appreciated the cleanliness, and enjoyed learning about the history of our property. Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Excelente

Kerry, Marblehead

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de St. Ermins Hotel , el 1 abr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Excelente

Hector

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de JSevilla, el 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Excelente

kristy

Se hospedó 4 noches en enero de 2024
Respuesta de St. Ermins Hotel , el 1 abr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Excelente

SUSAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location! Beautiful historic hotel. Very nice tea. Our room was small and awkward but our sons room was great. We would definitely stay there again.
Se hospedó 3 noches en enero de 2024
Respuesta de St. Ermins Hotel , el 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Excelente

harry

Se hospedó 5 noches en diciembre de 2023
Respuesta de JSevilla, el 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Excelente

Jenny

Se hospedó 5 noches en diciembre de 2023
Respuesta de JSevilla, el 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

6/10 Aceptable

Diana

Viaje familiar
Le gustó: Limpieza y servicio y personal
Our room, 615 had a thermostat problem, it was way too hot (stuck at 25 deg celsius/77 fahrenheit) and the temperature could not go down, we had to open the windows when we sleep or when we are in our rooms; hence we hear the street noise. They sent 2 people to fix the problem but was not able to do it; they did not offer to move us to another room. They only offered to put points on my marriott convoy account but never received the points either. I paid a hefty price for a sauna like room and i got sick because of it. My asthma acted up and i coughed so bad staying in this room.
Se hospedó 3 noches en diciembre de 2023
Respuesta de JSevilla, el 24 feb. 2024
Thank you for choosing St. Ermin's Hotel, and I'm deeply sorry to hear about the issues you experienced during your stay. It's truly disappointing to hear about the problem with the thermostat in room 615, and I apologize for the discomfort it caused you, especially given the impact on your health and well-being. I'm also sorry to hear that our attempts to resolve the issue were not successful and that you were not offered an alternative room.Regarding the points on your Marriott Bonvoy account, I want to clarify that we don't have any membership information attached to your feedback. However, I assure you that your concerns are important to us, and we'll investigate this matter promptly to ensure that any promised points are properly credited. Would you be so kind to share your Bonvoy membership with us?Once again, please accept our sincerest apologies for the inconvenience and discomfort you experienced.

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Services, location and facility were excellent. No complimentary upgrade. Not aware of any VIP amenities. We were charged for the room upgrade.
Se hospedó 3 noches en enero de 2024
Respuesta de St. Ermins Hotel , el 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is completely amazing, just like the staff. Enjoyed all the accommodations and the easy access to the train stations and walking distance to many of the key highlights. Had some minor issues that were addressed, and management took quick action! Will stay at St Ermins again, due to the best hospitality that we received! Make a stay here if reading this!!!
Se hospedó 3 noches en diciembre de 2023
Respuesta de St. Ermins Hotel , el 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Excelente

Marcelo

Se hospedó 3 noches en diciembre de 2023
Respuesta de St. Ermins Hotel , el 7 ene. 2024
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

8/10 Bueno

Fernando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de St. Ermins Hotel , el 7 ene. 2024
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

10/10 Excelente

Daniele

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel. Very clean and the staff was superb. Courteous, helpful, and kind. The hotel breakfast was outstanding. Our stay was excellent.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Daniela Lehner - Front of House Manager, el 31 dic. 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic experience! Highly recommend. Lovely location, helpful staff, charming rooms and decor. Would return any time!
Respuesta de Daniela Lehner - Front of House Manager, el 31 dic. 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Excelente

HYUNKYUNG

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
인생 최고의 호텔!! 매우 영국적이며 아름다운 곳 직원들은 친절하고 매우 청결했으며 편안한 곳이었음. 또 방문하고 싶은 곳
Se hospedó 4 noches en diciembre de 2023
Respuesta de Daniela Lehner - Front of House Manager, el 19 dic. 2023
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 Excelente

Leon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
St. Ermin’s is like a home away from home. The staff, doormen, reception, dining, and housekeeping, were friendly, efficient, and welcoming. The location is convenient to the St. James Park underground station and many restaurants and shopping options on Victoria. This is a lovely hotel that we highly recommend and will return to.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Daniela Lehner - Front of House Manager, el 19 dic. 2023
Hi there!I am thrilled to read that we are a home away from home for you!We can't wait to have you back!Kind regards

10/10 Excelente

Jens Dirch

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Daniela Lehner - Front of House Manager, el 19 dic. 2023
Hi there!Wow, thank you so much for a score of 10 out of 10!We hope to have the opportunity to welcome you back soon again.Kind regards