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Opiniones de The Biltmore Mayfair

5 out of 5
The Biltmore Mayfair
44 Grosvenor Square, London, England

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 71 de 109 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 109 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 109 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 109 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 109 opiniones" "

9.4/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

mariel Cecilia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente!!
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

TERESA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo
Hotel muy bueno, si bien la relación calidad precio es desproporcionada
Se hospedó 1 noche en octubre de 2021
Respuesta de Klaus Kabelitz, General Manager, el 7 oct. 2021
Dear Teresa, Thank you vey much for taking the time to leave feedback of your stay at The Biltmore Mayfair. We are pleased that you enjoyed your stay and hope to welcome you back again soon. Best Wishes

8/10 Bueno

TERESA

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Buen hotel negocios
Como siempre la calidad precio de los hoteles en Londres es ridícula.
Se hospedó 2 noches en febrero de 2020
Respuesta de Amit Jaitly, el 10 mar. 2020
Dear Teresa, Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with us and hope we can welcome you back in the future. Kind regards, Amit Jaitly Director of Operations

10/10 Excelente

Alexandre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Edson Moreira - Director of Rooms , el 14 feb. 2024
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 Excelente

david

Se hospedó 3 noches en enero de 2024
Respuesta de Edson Moreira - Director of Rooms , el 31 ene. 2024
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 Excelente

Alfonso

Se hospedó 2 noches en enero de 2024
Respuesta de Edson Moreira - Director of Rooms , el 29 ene. 2024
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 Excelente

Milan

Se hospedó 2 noches en enero de 2024
Respuesta de Edson Moreira - Director of Rooms , el 13 feb. 2024
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 Bueno

ricardo

Se hospedó 5 noches en diciembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 9 ene. 2024
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 Excelente

Erich

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 31 dic. 2023
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 Bueno

Salah, SAFAT

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
Se hospedó 8 noches en noviembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 5 dic. 2023
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 Aceptable

Jean

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 13 nov. 2023
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 Excelente

Jorge, PUNTA DEL ESTE

Se hospedó 5 noches en octubre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 30 nov. 2023
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 Excelente

Noam, san antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
hotel was perfect in location, service and cleanliness.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 14 sept. 2023
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 Excelente

Lucio

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de Edson Moreira - Director of Rooms , el 5 sept. 2023
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 Aceptable

Jocelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
Se hospedó 3 noches en agosto de 2023
Respuesta de Edson Moreira - Director of Rooms , el 24 ago. 2023
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Malo

Sara

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
Se hospedó 2 noches en julio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 6 ago. 2023
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 Excelente

Sudesh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel
Se hospedó 1 noche en julio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 31 jul. 2023
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 Excelente

Rayyan

Se hospedó 8 noches en julio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 9 ago. 2023
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 Aceptable

Jeetan

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
Se hospedó 1 noche en julio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 17 jul. 2023
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 Malo

Juan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 15 jul. 2023
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 Aceptable

Omar

Viaje en pareja
Le gustó: Condiciones de la propiedad
Meh
Se hospedó 6 noches en junio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 4 jul. 2023
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 4 noches en junio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 20 jun. 2023
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 Aceptable

Laila

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 18 jun. 2023
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 Excelente

Amir

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing hotel
Se hospedó 4 noches en junio de 2023
Respuesta de Edson Moreira - Director of Rooms , el 11 jun. 2023
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 Terrible

Tsim

No le gustó: Limpieza, servicios, condiciones de la propiedad
I log a compliant
Se hospedó 9 noches en abril de 2023
Respuesta de The Biltmore team. , el 1 may. 2023
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 Excelente

Philip

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just Amazing!
Se hospedó 3 noches en abril de 2023
Respuesta de Edson Moreira - Director of Rooms , el 18 abr. 2023
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 Excelente

robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
Respuesta de Edson Moreira - Director of Rooms , el 23 mar. 2023
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 Terrible

Juergen

Se hospedó 2 noches en marzo de 2023
Respuesta de Edson Moreira - Director of Rooms , el 10 abr. 2023
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 Malo

martina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
Se hospedó 2 noches en febrero de 2023
Respuesta de Edson Moreira - Director of Rooms , el 6 mar. 2023
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 Excelente

Anastasia

Se hospedó 1 noche en enero de 2023
Respuesta de Edson Moreira - Director of Rooms , el 6 mar. 2023
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 Excelente

ANNETTE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Comfortable beds and tasty breakfast.
Se hospedó 2 noches en enero de 2023
Respuesta de Edson Moreira -Director of Rooms , el 6 mar. 2023
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 Bueno

Abdolkarim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, friendly staff, good location

10/10 Excelente

Deniz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
Se hospedó 3 noches en diciembre de 2022
Respuesta de Edson Moreira , el 3 ene. 2023
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 Excelente

frederico, petrolina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 Excelente

Hang Yee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is good. Quick check in and check out.
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 Terrible

Zoe

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en octubre de 2022

10/10 Excelente

HUI-TING

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
一般延遲退房是不可能的，但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到，bar的調酒非常好。 房間內提供的杯子是水晶杯，非常有品味
Se hospedó 4 noches en octubre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 Excelente

David

Se hospedó 6 noches en octubre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 Bueno

Yurilyn, Santo Domingo

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
Se hospedó 6 noches en septiembre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 Excelente

Laila

Se hospedó 4 noches en septiembre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
Se hospedó 3 noches en septiembre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 Excelente

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 Excelente

Marcos, The Woodlands

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
Se hospedó 4 noches en septiembre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 Aceptable

Peter

Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Bassam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
Se hospedó 4 noches en septiembre de 2022
Respuesta de Edson Moreira - Director of Rooms , el 4 nov. 2022
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 Excelente

Daniel, Ottawa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
Se hospedó 5 noches en agosto de 2022

4/10 Malo

T

Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

DARYL

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Natalie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr gepflegtes Hotel mit sehr gutem Service.
Se hospedó 4 noches en junio de 2022