Dear Asif,Thank you for having taken the time to share your feedback following your recent stay with us. Although we are pleased that your overall impression remains a positive one, We are very sorry to see that you suffered from noise pollution during the night, and rest assured this will be investigated thoroughly, as our number one priority as a hotel is to ensure all of our guests have a restful nights' sleep. Thank you very much again for your honest words and we would be very happy to welcome you in the future as a satisfied guest in our hotel.Best wishes,Guest Services

Dear Maria,Thank you for your feedback. Please accept our apology for the number issues you faced during your recent stay. Your comment has been shared with our Housekeeping department in order to avoid similar occarnaces for future guests. We hope you will give us another chance to host your future visit.Kind regards,Guest Services

Dear Billy, It looks like you were disappointed with your recent stay. On your next visit please let us know of any issues you have and we will do our best to resolve as soon as possible. We do hope that you will return for a truly outstanding future stay. Guest Services

Dear ISIDORO, Thank you for your online feedback following your recent stay at Hard Rock Hotel London. While we are happy the location of the hotel ideal for your trip we are disappointed to read the hotel has not provided you with the 5* standard. We hope you will give us another chance to restore your faith in our hotel. Guest Services

Dear Carlos, Thank you for taking the time to score your recent stay at Hard Rock Hotel London. We are delighted you enjoyed your time with us. Please come back for more fun and energy. Guest Services

Dear Guest, We are very happy to hear that you enjoyed your stay. Thank you for the wonderful comments about our hotel and the excellent service. We strive to create one of a kind experiences for our guests and provide them with a high level of service. Your patronage is greatly appreciated and we hope to see you again soon. Kind regards, Guest Relations

Dear Ascensión, Thank you for your five-star rating. It's super knowing that we got it right. Visit soon for another exceptional experience! Kind regards, Guest Relations

Dear Guest, We are so happy you had such a great time with us at the Hard Rock Hotel London. We do have a pretty amazing location and pair that with clean accommodations and impeccable service and you are sure to have a five-star experience. Thank you for being our guest and we would love to do this again soon, so hurry back! Travel well. Best wishes, Guest Relations

Dear Albert, Thank you for your online feedback. We are so happy you had such a great time with us at the Hard Rock Hotel London. We do have a pretty amazing location and pair that a personalised service you are sure to have a wonderful experience. Thank you for being our guest and we would love to do this again soon, so hurry back! Travel well. Best wishes, Guest Relations

Dear Guest, Thanks for stopping by to rate us. We look forward to serving you again soon. Kind regards, Guest Relations

Dear Antonio, Thank you for your online feedback. At Hard Rock, we strive to create a service culture that provides an authentic experience. The service you received does not reflect these values, and we are truly sorry for this. Your feedback is very important to us, and we want to thank you for your honest comments. We hope you’ll reconsider visiting us again so we can show you a true Hard Rock experience. Kind regards, Guest Relations

Dear Mz, We appreciate your forwarding your feedback following your recent stay. Your comments have been passed along to the applicable department for review. Action steps are taking place to ensure we continue to keep focused on improving the guest experience. We take great pride in making improvements to the hotel and conducting general maintenance as needed. We look forward to welcoming you back and the opportunity to provide an exemplary stay experience. Best wishes, Guest Relations

Dear Guest, Thank you for taking the time to review your recent stay with us. We would like to apologise for the issues that you encountered during your stay. Please let me assure you that this is not the usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service. We appreciate you bringing your experience to our attention, and we will be sharing your feedback with the relevant management to look further into the specific problem areas with what you have mentioned. We hope we will get the chance to welcome you back and show you a guest experience that you deserve. Kind regards, Guest Relations

Dear Uriel, Thank you for choosing to stay at our hotel and for rating your stay. We never want to disappoint our guests, so please accept our sincere apology for failing to deliver the exceptional stay you deserved. We hope you will stay with us again as we'd love to make it up to you. Kind regards, Guest Relations

Dear Guest, We are pleased to know we rocked your stay at Hard Rock Hotel London! Guest satisfaction is very important to us and we truly enjoy providing you with great memories to take home with you. Thank you for the generous feedback and hurry back, you are missed already! Kind regards, Guest Relations

Dear Guest, Thank you for your online feedback. We are so happy you had such a great time with us at the Hard Rock Hotel London. We do have a pretty amazing location and pair that with clean accommodations and impeccable service and you are sure to have a wonderful experience. Thank you for being our guest and we would love to do this again soon, so hurry back! Travel well. Kind regards, Guest Relations

Dear Teresa,Thank you for taking the time to share your positive experience at The Cumberland. We are thrilled to hear that you found our location to be excellent for your central London stay. We strive to provide our guests with a great experience, and we are glad that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay.Kind regards,Guest Services,The Cumberland

Dear Sian,Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat guest and understand your disappointment with your recent visit. We apologies for the issues you experienced with your room, specifically the obstructed park view and cleanliness concerns. We take these matters very seriously and will ensure that the appropriate teams are made aware of your feedback to prevent similar occurrences in the future. We're glad to hear that you enjoyed the entertainment and our dedicated staff at our bar. If you give us another opportunity, we would love to make it up to you and provide you with the exceptional experience you deserve.Kind regards,Guest Services,The Cumberland