Con mesas al aire libre, con servicio de desayunos, comidas y cenas
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Opiniones de The Hero of Maida

3.5 out of 5
The Hero of Maida
55 Shirland Rd, London, England

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 4 de 9 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 9 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 1 de 9 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 9 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 9 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

9.2/10

Servicios

7.8/10

Condiciones de la propiedad

Opiniones

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Nos encontramos que no tenia ascensor yteiamos que subir 70 escalones para llegar a las habitaciones. No entraron a limpir las habitaciones y soll habian 5. Preguntamos si podiamos desayunar a las 7:30 y nos dijeron que si. La realidad fue que a las 8:15 la cocina estaba cerrada. La ubicscion nefasta. NO VOLVERIAMOS NI QUE NOS LO REGALARAN.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Alex, el 4 ene. 2020
Thank you for taking the time to leave feedback on your recent stay. We are very sorry to hear it was not what you expected, and have taken your feedback on board to help us prevent any future issues. My colleagues note that they made sure you were given a fully complimentary lunch on your last day by means of an apology regards the issues with your breakfast. With regards the absence of lifts, we are proud to be a historic and listed building, and as such are not able to install lifts in the property. As a result it is stated clearly on our property details that there are no lifts available to guests. Regards cleaning of the bedrooms, we are a small pub with rooms, and it is detailed in all rooms, and also on our property details when booking, that we operate housekeeping on request. We are always happy to come and tend to all rooms and requests on request, and take great pride in the cleanliness of our property and its rooms. We are sorry to also read that you felt the location was dire, however we are very proud of our local area and believe that our close proximity to both the local underground station, Little Venice, Abbey Road, and our location within the beautiful neighbourhood of Maida Vale is anything but dire. We welcome any and all future guests queries if they would like recommendations for places to visit within the local area as many of us are local residents. We wish you the very best, and hope to see you on any return visits to London, Alex

2/10 Terrible

Carol

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
stunned
Hotel shut had to stay with family you should not have this high on your site.
Se hospedó 2 noches en julio de 2020

8/10 Bueno

Darren

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay for business
Very nice pub. Rooms are at the top of the building with a number of stairs (no lift) Beautiful rooms, very comfy but advise you leave the heating on in the day if your staying in the winter months as they get very cold! Staff were great. Alex (Manager) offered to help with bags up the stairs We eat in the restaurant, food was very good! Wine list is extensive and again Alex knew his stuff there also! Seemed to be confusion around breakfast as the staff in the morning didn't know we hadn't paid on check-in so had to run around to sort that, but wasn't an issue in the end. But the Chef was a no-show so we didn't get breakfast
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Alex, el 4 ene. 2020
Thank you for your kind words and feedback on your recent stay. It was our absolute pleasure having you with us, and we look forward to seeing you soon. All the very best, Alex

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful decorated rooms, very clean minimalistic with excellent shower and overall nice property with a great pub and atmosphere, private dining rooms. Very well located within 5 min walk to Warwick avenue underground. Perfect for short stay in London
Se hospedó 4 noches en diciembre de 2019
Respuesta de The hero team, el 19 dic. 2019
Thank you so much for your feedback, we hope to see you again the near future!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolument tout était parfait. Excellent séjour. Merci
Se hospedó 4 noches en noviembre de 2019
Respuesta de Alex, el 11 dic. 2019
Thank you for your kind words and feedback on your recent stay. It was our absolute pleasure having you with us, and we look forward to seeing you soon. All the very best,

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lit 140 et non king size ni queen size !!!
Pub très animé un samedi soir, restaurant a l étage, et juste 5 chambres situées au 4eme etage : a savoir car la montée des escaliers avec de grosses valises peut s avérer fastidieuse. Rien a dire sur la propreté, et la chambre quoique salle de bain (douche) pas très grande avec wc non sépatés... , par contre pour le lit rien a voir avec un king size ou meme queen size!! Simplement un 140!!! Ce qui pourtant avait été annoncé!!! Même si la literie est très bonne , ce point très important pour nous fera que nous ne reviendrons pas...
Se hospedó 1 noche en noviembre de 2019
Respuesta de Alex, el 25 nov. 2019
Thank you for taking the time to let us have your feedback from your recent stay. We are sorry to hear you were unhappy with the size of your bed, however we can assure you that all of beds and mattresses we use are king size. If you are ever in the area in the future we would love to welcome you back for dinner and drinks.

10/10 Excelente

Rachel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019
Respuesta de Alex, el 25 nov. 2019
Thank you for your feedback, we loved having you with us and hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was tastefully decorated but from a personal point of view it would be good to have a kettle with tea/coffee facilities. I did not need to eat there but the food looked good and plenty of people were ordering. Good atmosphere in the bar and a good selection of beers.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Alex, el 25 nov. 2019
Thank you for taking the time to write feedback about your most recent stay. We have taken your words on board and are arranging hot drink facilities for the rooms over the coming days. We hope to see you again soon.