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Opiniones de The Wellesley Knightsbridge, A Luxury Collection Hotel

5 out of 5
The Wellesley Knightsbridge, A Luxury Collection Hotel
11 Knightsbridge, London, England

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 100 de 133 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 133 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 133 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 133 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 133 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

9.4/10

Condiciones de la propiedad

9.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ROBERT M, Stratford

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Superior staff and service
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Nigel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Hany

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Excellent hotel! Excellent staff and rooms!
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Hala

Se hospedó 7 noches en noviembre de 2022

10/10 Excelente

Edward

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gracious service Friendly respectful staff Intimate hotel that made us feel special
Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Jodi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Nelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Mahmut Engin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was very good especially a special thanks to all the staff. They were amazing.
Se hospedó 3 noches en octubre de 2021

10/10 Excelente

CHRISTOPHER

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Muna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en febrero de 2020

2/10 Terrible

Krzysztof

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

loolwah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2019

8/10 Bueno

Issa

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake
Se hospedó 3 noches en diciembre de 2019

10/10 Excelente

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Don't tell anyone about this fine hotel !!
Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Noorez

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.
Se hospedó 4 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

CHRISTOPHER

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019

2/10 Terrible

sultan

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Very small room for a lot of money.
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location, car service excellent, rooms very confortable
Se hospedó 3 noches en julio de 2019

8/10 Bueno

Mazen

Le gustó: Servicio y personal
Se hospedó 6 noches en julio de 2019

10/10 Excelente

Stuart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.
Se hospedó 3 noches en julio de 2019

10/10 Excelente

faisal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is excellent and atmosphere of the hotel is amazing
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2019

10/10 Excelente

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2019

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje familiar
Nice place for smokers. But for me it was not. Room size is good.
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de Pablo D (Duty Manager), el 14 feb. 2019
Dear Andrew, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
clean, good atmoshper, quick reply, good location and safe
Se hospedó 4 noches en enero de 2019
Respuesta de Pablo D (Duty Manager), el 14 feb. 2019
Dear Guest, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 Excelente

Omran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Best and luxury Hotel in London
I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.
Se hospedó 3 noches en enero de 2019
Respuesta de Pablo D ( Duty Manager), el 14 feb. 2019
Dear Omran, Many thanks for your valuable feedback; we are delighted to see how much you enjoyed your recent stay with us we are indeed very pleased to learn that our staff took such a good care of you during your stay at The Wellesley Knightsbridge. Your kind words have been shared with the team, in order to congratulate them for a job well done. It is really encouraging to see the satisfaction in our guests and their appreciation for the service provided. We can only thank you for sharing your experience with your friends and relatives and we truly hope to be of your service in your next trip to London. Best regards. Pablo Dafonte Duty Manager

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018

6/10 Aceptable

Hamad

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My review
The rooms are very small and you can stay in a better hotel in less than this price
Se hospedó 4 noches en noviembre de 2018
Respuesta de Chris Parkes, el 20 dic. 2018
Thank you for your comments. I was naturally disappointed to hear that you did not enjoy your stay with us. We appreciate that our rooms and suites are not the largest in London, however, we believe that the stunning finish and unique style and features of our hotel more than make up for this. Once again thank you for staying with us and we do hope to have the opportunity to welcome you back in the future. Kind regards, Chris Parkes

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Prachtig maar klein hotel zeer duur ingericht vriendelijk personeel Italiaans Zeer duur alles bar, restaurant ontbijt was echt armzalig enkel pastries en yoghurt geen brood geen charcuterie geen kazen enkel kaart waaruit je heel wat kan kiezen maar heel duur ! Hadden Dover Sole genomen was uit diepvries echt niet lekker wel 48€ ! Geen zuivere handdoeken s’avonds, badkamer vloerverwarming erg warm wel heel mooi ook de kamer heel erg mooi en proper. Wel koud in hotel en ook in de bar door in en uit geloop van rokende mensen naar terras. Terras verwarmd owv cigar bar.
Se hospedó 1 noche en octubre de 2018
Respuesta de Chris Parkes, el 22 dic. 2018
Thank you very much for taking the time to review your recent stay with us. I was indeed disappointed to learn that we did not meet your expectations on this occasion. Please rest assured your comments have been shared with the management team. Should you wish to discuss further your experience further, please do not hesitate to contact me directly. Kind regards, Chris Parkes

10/10 Excelente

Andrew, Athens

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Small,chic , discreet, impeccable hotel in the heart of Knightsbridge. Rooms are small but very nicely furnished. Service of all staff very professional
Se hospedó 2 noches en octubre de 2018

8/10 Bueno

Marit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2018

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Highly recommend!
Excellent! Great location close to Buckingham Palace, parks and good shopping. Beautiful room with luxurious finishes. Wonderful staff and service who accommodated a special request and were over the top friendly! My only very tiny negative observation (but please don’t let this stop you from staying in this superb hotel) is that we were turned away from breakfast one morning as my husband was wearing shorts. I totally understand that this is a high end hotel with high end dining, however turning away shorts (golf shorts mind you, not athletic shorts) seems a bit antiquated particularly when others were seen wearing sweat pants/pajama pants. However the breakfasts were delicious and service top notch so again, do not let this deter you. Overall we were thrilled with our stay in this hotel and would recommend to anyone looking for a little luxury and exemplary service! Thank you for helping to make our holiday so enjoyable!
Se hospedó 6 noches en septiembre de 2018

10/10 Excelente

HIKMAT

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Hotel.
Se hospedó 2 noches en septiembre de 2018

10/10 Excelente

M, Chicago, IL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved our stay. Wonderful hotel. Wonderful staff. Perfect location. I will definitely recommend this hotel and will stay again at that hotel next time we are in London.
Se hospedó 6 noches en septiembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Not Worth the Money
Service lacking! Snobby, cold. Irons and internet not available. Great cigar bar but entire lobby smoke filled all the time.
Se hospedó 1 noche en agosto de 2018
Respuesta de Magdalena Saodatov, el 15 ago. 2018
Thank you for taking the time to review your recent stay with us. I am naturally disappointed to read that we did not meet your expectations. Please rest assure that your comments have been taken seriously and passed to the relevant departments. We are reinventing our Cigar Terrace and we do apologize for any inconvenience during your recent stay this may have caused. These improvements are designed to help reduce the amount of cigar smoke in our Lobby. Once again thank you for choosing to stay with us and we do hope to welcome you back in the future. Kind Regards, Magdalena Saodatov

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Swanky stay in London
Chose the hotel because of its proximity to Hyde Park (went to a concert there). Asked for early check in and got it. The service was top notch. Some highlights: complimentary ironing service (limited) upon check in, a ride to Harrod's in the Rolls Royce, a cell phone for your use for local calls and web use, live jazz in the club The only downside that I can think of is the lingering smell of cigar smoke in the lobby.
Se hospedó 3 noches en julio de 2018
Respuesta de Jole, el 8 ago. 2018
Thank you very much for your kind feedback. We look forward to welcoming you back to The Wellesley Knightsbridge.

6/10 Aceptable

Sarah

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2018
Respuesta de Magdalena Saodatov, el 15 ago. 2018
Dear Sarah, Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2018
Respuesta de Magdalena Saodatov, el 15 ago. 2018
Thank you very much for reviewing your stay with us. We look forward to welcoming you back in the future. Kind Regards, Magdalena Saodatov