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Opiniones de The White Hart Hotel

3.5 out of 5
The White Hart Hotel
1 High Street, Hampton Wick, Kingston Upon Thames, England

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 682 de 981 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 250 de 981 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 981 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 981 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 981 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

raquel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel con encato y centrico
Hotel con mucho encanto en el centro de Kingston. Cerca de las estaciones de tren. Habitaciones limpias, muy bien decoradas, con camas cómodas y un gran baño. Cuidan mucho los detalles (cafetera, acondicionador, plancha, etc). Personal amable, y desayuno muy rico y a la carta

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Less than 5 min walk from Hampton Wick, friendly helpful staff, beautiful rooms, great excellent value breakfast. We loved it! Will be back!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

PHILIP

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this hotel, fantastic location, excellent service
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Charles, Gillingham

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for one night, booked at the last minute. Staff couldn't have been more helpful. Food was very good, and although re-decorating was underway everything was spotless. Ideal for our early start at Hampton Court the next day. Will definitely stay again.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Glen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff and for a 3 star hotel it offers all you need. Bonus is the breakfast and if there on Sunday the roast is a must
Respuesta de Garry Duty Manager, el 14 mar. 2024
Hi Glen, thank you for your review and score. We're pleased to see you enjoyed your time with us and hope to welcome you back again.

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great room, nice shower, clean, great breakfast, very quiet overnight, warm all in all very pleasant experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Garry Duty Manager, el 14 mar. 2024
Hello Terry, thank you for your review and scores. We're pleased you enjoyed your stay with us and hope to see you again.

4/10 Malo

David

No le gustó: Condiciones de la propiedad
Unfortunately the when I arrived there was a stale smell in the room. During the night the fire alarm went off, and that was when i stepped on a wet carpet. I reported to reception but nothing was done. Turns out the shower which was also broken was leaking under the floor into the bedroom and through the celling below. I found this out as I mentioned again on checkout, no note had been taken from the night before, and there had been complaints from the room below. Such a shame, as the location and breakfast were fantastic, but the conditions of the property were well below standard. They are clearly starting to decorate, at there were decorating sheets and dust through the corridors, plus the smell of paint, this should have been highlighted when I booked.
Se hospedó 1 noche en febrero de 2024
Respuesta de Garry Duty Manager, el 14 mar. 2024
HI David, thank you for your review. Sorry to see the room had an issue unfortunately this is something that was not noticed until you came across the issue. I will speak to the night team about making sure to pass on information. this issue has been fixed since you reported it to us.

10/10 Excelente

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic! Great find, with great links to surrounding areas. Staff are welcoming and friendly. Comfortable stay and well equipped room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Garry Duty Manager., el 14 mar. 2024
HI Emma, thank you for the review and score. It's great to see you enjoyed your time with us and we hope to welcome you back again.

10/10 Excelente

Sue

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A lovely hotel with great atmosphere. Popular with both visitors and local clientele. Superb location for Kingston upon Thames. Great team of staff and good food. Would thoroughly recommend.
Se hospedó 2 noches en enero de 2024
Respuesta de Jake, el 20 ene. 2024
Hi Sue, Thank you from the great review. I'm pleased you enjoyed your time with us and look forward to seeing you again soon. Thanks,

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Jake , el 20 ene. 2024
Hi, Thanks for the great review. Thanks,

8/10 Bueno

E

Se hospedó 1 noche en enero de 2024
Respuesta de Jake , el 20 ene. 2024
Hi E, Thank you for the great review. We look forward to welcoming you back soon. Many Thanks

10/10 Excelente

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Garry Duty Manager, el 17 ene. 2024
Hi Michael, thank you for the score. We hope to welcome you again.

6/10 Aceptable

dawn

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Disappointing stay
I have stayed here a few times on business but this time it wasn’t great. Stayed in room 205. The shower door didn’t close so it overhung the toilet. Floor was soaking when using shower and water pressure was poor. Restaurant was not the best. My desert lemon cremeux with blackberries meringue and pecans was 4 blackberries a bit of crumbled meringue and a couple of pecans. When I queried it I was told it had lemon on it!!! This was £7.50 so was sent back. No toast offered at breakfast! I know I could have asked but really felt I shouldn’t have to. Asked for vat receipt on checkout and was told I couldn’t have one as I booked via hotels.com/expedia. Standards have dropped here
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager , el 17 ene. 2024
Hi Dawn, thank you for your review and scores. I'm sorry to see your stay was not to the standards we look to achieve. Thank you for letting us know about the shower that has now been dealt with. Our lemon cremeux has lemon in side not on the dessert i will inform the team to be more accurate when explaining any dishes and toast will of course be provided if a customer wants it i apologise you didn't get this offered to you. We are not allowed to provide a VAT invoice for guests who booked via expedia this is an agreement we have with them they provide the invoices as you paid them when making the booking and is beyond our control.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager., el 17 ene. 2024
Thank you for your score and comment. We hope to see you again.

10/10 Excelente

Melanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brilliant hotel
Excellent hotel in a perfect location with free parking which was such a bonus. Staff were all so friendly and helpful. Definitely recommend this place.
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager, el 17 ene. 2024
Hi Melanie, thank you for your review and score. We're pleased to see you enjoyed your stay with us and hope to welcome you back soon

10/10 Excelente

C

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location for Bushy parkrun.
Good location for Bushy parkrun. Food was good.
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager, el 17 ene. 2024
Thank you for your review and top score, Its great to see you enjoyed your stay with us and we hope to see you again.

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
1 night Stay
Very nice and welcoming staff on reception, our room was the Ann bollyn room which was very spacious with lovely pictures of Ann herself on the walls. The bathroom was amazing with lovely bath (free standing) room was in a lovely period style decor from the Tudor era. We will be staying here at this hotel again, definitely!!
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager, el 9 ene. 2024
Hello Ian, thank you for your review and great scores. It's great to see you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Bueno

Gillian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel, will definitely be back.
Se hospedó 1 noche en enero de 2024
Respuesta de Garry Duty Manager., el 9 ene. 2024
Hi Gillian, thank you for your review and your scores. We're pleased to see you enjoyed your stay with us and we look forward to welcoming you back again.

10/10 Excelente

Carey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We LOVED our stay at the White Hart in Hampton Wick / Kingston. The pub and restaurant are steeped in history and warmth. That extends to the hotel, which perfectly combines elements of history, modern features, and convenience. The location is perfect. We loved every minute, and we won’t stay anywhere else when visiting the area!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Garry Duty Manager., el 2 ene. 2024
Hi Carey, thank you for your review and score. We're pleased to see you enjoyed our time with us and we look forward to your next visit.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly and amazing staff
Se hospedó 2 noches en diciembre de 2023
Respuesta de Garry Duty Manager, el 2 ene. 2024
Hi Susan, thank you for your review and score. We are pleased to see you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excelente

PHILIP

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Garry Duty Manager, el 20 dic. 2023
Hello Phillip,Thank you for your score. It's great to see you enjoyed your stay with us. We hope to welcome you back again.

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a lovely couple of days at the white hart and staff were excellent.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Garry Duty Manager , el 8 dic. 2023
Thank you for your review. We're pleased you enjoyed your time with us and hope to welcome you back again.

10/10 Excelente

Agne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Garry Duty Manager., el 8 dic. 2023
Hi Agne, thank you for your score. It's great to see you enjoyed your stay with us and we hope to see you again.

10/10 Excelente

susan

Se hospedó 2 noches en noviembre de 2023
Respuesta de Garry Duty Manager., el 8 dic. 2023
Hello Susan, thank you for your score, We hope you visit again for another stay.

10/10 Excelente

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent traditional hotel in great location
A lovely traditional hotel, a short walk to the station for trains to London or Windsor and also walking distance to Hampton Court Palace. The room was spacious, clean, quiet and comfortable. Breakfast was very good.plenty of nearby restaurants.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Garry Duty Manager., el 8 dic. 2023
Hi Cindy, Thank you for your review and scores. We're pleased to see you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Garry Duty Manager., el 8 dic. 2023
Hi Danielle, thank you for the great score. We hope to welcome you back again for another stay.

8/10 Bueno

Harold

Le gustó: Condiciones de la propiedad
Se hospedó 8 noches en octubre de 2023
Respuesta de Garry Duty Manager, el 8 dic. 2023
Hello Harold, thank you for your score. we are pleased to see you enjoyed your stay with us and hope to welcome you back again.

10/10 Excelente

William

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi William, thank you for the great score. We hope you enjoyed your stay so much you will be back.

10/10 Excelente

Emma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A really comfortable stay, great customer service and lovely decor.
Se hospedó 1 noche en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hello Emma, thank you for your score and reaview. It's great to see you enjoyed your time with us and we hope to welcome you back again.

10/10 Excelente

Claire

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff from checkin right through to check out!
Se hospedó 2 noches en octubre de 2023
Respuesta de Garry Duty Manager., el 10 dic. 2023
Hi Claire, thank you for your review and score. I will pass on your comment to our team. We hope to welcome you back again.

10/10 Excelente

Glenn

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Great place to stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi Glenn, thank you for your score and great comment. We hope to welcome you back again.

10/10 Excelente

Karen

Se hospedó 1 noche en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi Karen, thank you for your great score. It's great to see you enjoyed your stay and we hope to welcome you back again.

10/10 Excelente

Graham

Se hospedó 2 noches en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi Graham, thank you for your score. We hope to see you again soon.

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hello Ian, thank you for your score. We hope to welcome you back for another visit.

10/10 Excelente

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place to stay !
Staff were friendly, helpful and informative. Very friendly atmosphere and great food.
Se hospedó 2 noches en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi Ian, thank you for your score and review. We're pleased you enjoyed your stay with us and we hope to welcome you back again.

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Kate

Viaje en pareja
Great location and lovely spacious room.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Steven

Se hospedó 1 noche en octubre de 2023
Respuesta de Garry Duty Manager, el 10 dic. 2023
Hi Steven, thank you for your scores. We are pleased you enjoyed your stay with us and hope to welcome you back again.

10/10 Excelente

Richard

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We’ll be back!
Great hotel in a great location - loved the coffee machine in the room ✅
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Isaac

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Patricia

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Great staff, great location for Hampton Court, good breakfast. Only downside was we thought it a bit expensive to stay there.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Wai ping

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023

6/10 Aceptable

Danny

Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
NOT AS ADVERTISED
When we arrived they offered a room without air and we said we preferred what we booked with air. They conversed for a minute & gave us a room. Sadly the air was broken & it was very hot. At checkout in the AM they said they knew it was broken, so they placed us in a room we did not want &!m offered no discount. I asked for an itemized statement & he kept hesitating, when he did provide it after paying he had add a 10% gratuity!!!! I recommend avoiding here.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Loretta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Roel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Surely recommended
Great place to stay, lot's of restaurant choices in the vicinity, bus stop next door to get around if needed, great rooms and very good breakfast.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Bryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are nice and helpful in general. Room is tidy. Love the place.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Glenda, Bellevue

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a lovely small hotel, with a nice bar and dining area and a good standard of food. The rooms were updated a while ago, and are beginning to look less impressive than they did, but still in good condition. We've stayed her for several years on trips to Kingston on Thames and preferred it when they used to provide little packets of shortbreads and other biscuits with the tea and coffee available in your room (rather than chocolate samples??), but do appreciate there is tea, coffee and a mini fridge with real milk and water too.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Gerard

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Gordon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Air conditioning faulty, awaiting engineer to sort, and staff were so helpful and understanding
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

P J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovley stay
Good service. Especially Riverlyn(hope names right) was very helpfull and obliging. Food ok. Comfortable Great location.
Se hospedó 3 noches en septiembre de 2023