Servicio de la propiedad

Opiniones de Element Ontario Rancho Cucamonga

3 out of 5
Element Ontario Rancho Cucamonga
900 Via Piemonte, Ontario, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 440 de 622 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 99 de 622 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 622 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 622 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 622 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jessica

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 19 may. 2024
Jessica, thank you for staying with us at Element Ontario (California)! We are delighted you had a great experience. We hope to welcome you back soon!

2/10 Terrible

Juan C

Reserve una habitación y cuando llegue no la tenían disponible y lo que me ofrecieron no es lo que yo reserve!!! Solo tuve que cancelar porque no me ofrecieron lo que yo quería, y me hicieron pasar un mal rato. Espero si me den mi rembolso complejo porque no fue mi culpa.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 6 nov. 2023
Juan C, it's regrettable to read about your recent experience. It's unfortunate that there was an issue with your reservation and we apologize for the inconvenience caused. Rest assured, we're addressing any miscommunications promptly to avoid this in the future. In relation to your refund, it is being handled as per our policies and standards. We value your feedback and hope for another chance to serve you better next time.

4/10 Malo

Freddy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tuve inconvenientes con mi reserva en mi ultima estancia y creo que el problema fue la agencia y no rl hotel
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Service, el 6 jun. 2023
Gracias por compartir tus comentarios Freddy.Estamos muy decepcionados de saber que no está satisfecho con su estadía. Brindar a nuestros huéspedes una gran experiencia es muy importante para nosotros. Realmente valoramos sus comentarios y los abordaremos con los miembros apropiados de nuestro equipo para que podamos mejorar en el futuro.Esperamos que nos brinde otra oportunidad para brindarle la experiencia de calidad que nos enorgullece brindar. Gracias nuevamente por tomarse el tiempo para compartir sus comentarios.

8/10 Bueno

Yecica

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Luis

Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Service, el 4 oct. 2022
Thank you for the perfect rating, Luis!It's excellent you enjoyed your time at Element Ontario (California) so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Norma

Se hospedó 1 noche en septiembre de 2022
Respuesta de Customer Service, el 27 sept. 2022
Thank you for this excellent rating, Norma!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Element Ontario (California)! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excelente

Natalia

Se hospedó 7 noches en febrero de 2022

8/10 Bueno

Paola

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Bueno
Buena, la habitación un poco sucia con polvo y un calcetín abajo del sofá cama. El hotel muy bonito y centrico
Se hospedó 3 noches en diciembre de 2021
Respuesta de Element Ontario Team, el 4 ene. 2022
Muchas gracias por compartir su experiencia con nuestro equipo.

10/10 Excelente

Yolanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de Element Ontario Team, el 27 ene. 2021
Dear Yolanda, Thank you for staying with us, and thank you for the perfect score!

4/10 Malo

Yolanda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La verdad tenía buena imagen del hotel pero ahora no me an arreglado mi situación
Se hospedó 1 noche en noviembre de 2020

10/10 Excelente

Yolanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me encanta
Se hospedó 1 noche en noviembre de 2020
Respuesta de Element Ontario Team, el 27 ene. 2021
Dear Yolanda, Thank you so much for the perfect score!

10/10 Excelente

Natalia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena estadia
Todo fue muy bien. La habitacion muy comoda. La ducha un placer. Por el COVID no tuvimos la limpieza del cuarto pero todo lo que necesitamos, lo solicitamos e inmediatamente lo tuvimos.
Se hospedó 6 noches en octubre de 2020

10/10 Excelente

Yolanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2020
Respuesta de Element Ontario Team, el 15 oct. 2020
Thank you for the 10 out of 10!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien como siempre excelente servició
Se hospedó 1 noche en julio de 2020
Respuesta de Element Ontario Team, el 8 ago. 2020
Gracias por elegir quedarse con nosotros durante su último viaje. Agradecemos sus comentarios sobre nuestro servicio. Nuestro objetivo es brindar la mejor experiencia posible a los huéspedes y nos alegra haber podido brindarles una experiencia positiva. ¡Mantente a salvo y espero verte pronto de nuevo!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Element Ontario Team, el 24 jul. 2020
Thank you for the perfect score!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es el mejor hotel tuvimos algunos inconvenientes per el personal lo solucionó muy profesional gracias
Se hospedó 1 noche en julio de 2020
Respuesta de Element Ontario Team, el 24 jul. 2020
Gracias por tus comentarios. ¡Me aseguraré de compartir esto con nuestro personal para asegurarnos de que sean conscientes de que pudieron resolver sus problemas y hacer lo correcto para usted! ¡Esperamos que vengas a visitarnos pronto!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Eselencia ❤️
Súper cómodo limpio el mejor lugar e ví citado hoteles al rededor y este es el mejor
Se hospedó 1 noche en julio de 2020
Respuesta de Element Ontario Team , el 8 jul. 2020
Muchas gracias por las amables palabras. Significa mucho para nosotros escuchar que disfrutaste de nuestro hotel. Considere que este es su hogar lejos del hogar y esperamos darle la bienvenida nuevamente en el futuro cercano.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2020
Respuesta de Element Ontario Team, el 27 jun. 2020
Dear Jose, Thank you for the 10! We appreciate you staying with us and can't wait to have you back! Stay safe.

10/10 Excelente

Yazmin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
New, clean and friendly staff
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only reason I have a poor rating was because they over booked. And I wasn't able to stay at the hotel after reservations were made and was notified day of. But they did give me a complementary stay at another hotel, which was nice of them. But hotel was 10 min away and it wasn’t the same room as I had reserved. Reason I booked there was because we were going to a concert at the arena across the street from the hotel. Besides this hotel was very nice from what I saw and person at the front desk was nice as well.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 28 may. 2024
Victor, thank you for sharing your experience. It's unfortunate that you faced an overbooking situation that impacted your stay. It is appreciated that you acknowledged our efforts to provide a complementary stay at another location, and it is noted that you found the hotel and our front desk team member to be pleasant. Your insights will be considered for future improvements.

6/10 Aceptable

Isabella

Viaje familiar
Le gustó: Condiciones de la propiedad
Staff was friendly, room was clean however I requested room service for the 3 days we were there and that was not satisfied. A bit loud from the nearby Toyota center.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 28 may. 2024
Isabella, thank you for your feedback. It's wonderful to hear that you found the room clean and appreciated the friendliness of our team members. We're sorry to learn there were issues with meeting your room service request and noise from the nearby area. Your comments are important, and we are always looking for ways to improve. We hope to have the opportunity to host you again in the future.

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel!
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 22 may. 2024
Patricia, thank you for your enthusiastic feedback! The team at Element Ontario (California) is delighted you had a wonderful stay. We're looking forward to welcoming you back for another great visit.

8/10 Bueno

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 20 may. 2024
Barry, thank you for sharing your feedback! We're glad you had a good experience at Element Ontario (California). We hope to welcome you back again soon.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Attend a concert at Toyota arena it was so convenient to walk across the street it also have a nice bar in the hotel and everyone was so nice, clean and staff was friendly!
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 19 may. 2024
Jennifer, thank you for sharing your positive experience at Element Ontario (California). We're pleased you found the location convenient for attending the concert at Toyota Arena. It’s wonderful to hear you enjoyed the bar and that our team members contributed to a pleasant stay. We look forward to welcoming you back!

10/10 Excelente

jung yun

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean and nice hotel :) convenient location as well. I stayed for 2 nights. I wasnt aware that the room gets cleaned every two other days. (It would been nice if staff advised when i checked in) other than this i enjoyed the stay. Very nice breakfast provided :)
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 19 may. 2024
Jung Yun, thank you for your kind words about Element Ontario (California). We're glad you appreciated the cleanliness, convenience, and breakfast. Your feedback regarding room cleaning is noted, and we will work on improving communication at check-in. We hope to welcome you back soon!

10/10 Excelente

PETER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had everything I needed for a simple night stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 20 may. 2024
Peter, the team at Element Ontario (California) is delighted that you found everything you needed for your stay. We're looking forward to welcoming you back soon!

10/10 Excelente

Cristian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 14 may. 2024
Cristian, it's wonderful to hear that your stay at Element Ontario was satisfying. Our main aim is to provide exceptional experiences for all our guests and it seems like we've reached our goal with you! We look forward to welcoming you back in the near future. Safe travels!

10/10 Excelente

Emily, Torrance

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 14 may. 2024
Emily, thank you for your positive feedback. We're thrilled to hear you appreciated the tranquil environment at Element Ontario. We cherish providing a serene ambience for our valued guests and hope to welcome you back soon.

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our king suite. 2 separate rooms and a small kitchen was so nice. Tv in the bedroom and living room. Coffee pot and free coffee in room. Dishes and coffee mugs in the room also. Breakfast was included as well as free parking. We ate scrambled eggs, potatoes, toast, muffins, cereal…much more. Free coffee at breakfast also.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 14 may. 2024
Mary, it's wonderful to hear that you enjoyed your stay in the king suite at Element Ontario. We're glad you found the separate rooms and kitchen comforting, as well as the provided amenities. It's fantastic that you enjoyed our inclusive breakfast and appreciated the complimentary parking. We hope to see you again soon for another delightful experience.

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet. Front desk was friendly and talkative, making you feel at ease.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Sarah, thank you for your uplifting review. It's fabulous to hear that at Element Ontario, our welcoming reception team put you at ease with their friendliness and conversation. We believe that it's the smaller details and interactions that truly make a difference. Looking forward to your next stay!

10/10 Excelente

Dora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Service, el 13 may. 2024
Dora, thank you for your wonderful rating of Element Ontario. We're thrilled that your experience with us was enjoyable. Looking forward to having you back soon.

10/10 Excelente

Evan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 9 may. 2024
Evan, it's rewarding to know that your stay at Element Ontario was a stellar one. We're grateful for your rating and hope to serve you again on your next visit to California. Safe travels!

10/10 Excelente

JAZMIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I Love This Hotel. Rooms are amazing and so vlose to our venue!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 6 may. 2024
Jazmin, thank you for sharing your positive experience at Element Ontario. We are delighted to hear about your enjoyment of our wonderful rooms and convenient location to your venue. We appreciate your review and look forward to welcoming you back soon.

10/10 Excelente

Zacharia, Saint Laurent

Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 16 may. 2024
Zacharia, thank you for the wonderful rating! The team at Element Ontario (California) is thrilled to know you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excelente

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for 5 nights. Couldn’t be happier with our choice! Super clean! Nice facility. Worth every penney!
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Jeffrey, it’s wonderful to hear you cherished your lengthy stay at Element Ontario. We're thrilled that the cleanliness and amenities surpassed your expectations. Thank you for sharing your experience and considering our establishment to be worth every penny. We hope to welcome you back soon for another enjoyable stay.

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 25 abr. 2024
Stephen, thank you for giving us top marks on your stay at Element Ontario! We're thrilled you had an excellent experience and look forward to welcoming you back on your next visit to California. Safe travels!

10/10 Excelente

Guillermo

Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 14 may. 2024
Guillermo, thank you so much for choosing the Element Ontario for your stay and your stellar Expedia rating. We're thrilled to see we lived up to your expectations and hope to welcome you back in the future.

10/10 Excelente

Ailed

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was amazing!
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Ailed, thank you for your words of accolade. We're delighted to know your stay at Element Ontario was phenomenal. The team here strives to create exceptional experiences for our guests and it's wonderful to hear we achieved this with you. We look forward to welcoming you back in the future.

10/10 Excelente

Priscilla

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me and my family had a great time. Thank you element hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Priscilla, it's wonderful to hear that you and your family had a fantastic time with us at Element Ontario. We appreciate your positive feedback and our team is thrilled that we could make your stay enjoyable. We look forward to welcoming you back in the near future.

6/10 Aceptable

Karen

Le gustó: Limpieza y condiciones de la propiedad
Liked easy drive to Ontario Airport. Restaurant food very good.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 18 abr. 2024
Karen, thank you for taking the time to share your experience. It's pleasing to hear you enjoyed our convenient location close to Ontario Airport and appreciated the quality of our restaurant offerings. We appreciate your feedback and hope to see you again in the future.

6/10 Aceptable

Kyoo

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Anne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was safe and convenient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 9 abr. 2024
Anne, it's great to hear that your stay at the Element Ontario was highlighted by both security and convenience. These are indeed important aspects of a comfortable hotel experience. Do join us again whenever your travels bring you our way.

10/10 Excelente

Pj

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was awesome. Everything was top notch from booking to their customer service.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 9 abr. 2024
Pj, thank you for sharing this glowing feedback about your stay at Element Ontario! We're absolutely delighted to hear that everything, from the booking process to our customer service, reached the high standards we're constantly striving to maintain. We look forward to having the pleasure of hosting you again soon.

8/10 Bueno

Cesar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet location convenient to walk to nearby venue
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 8 abr. 2024
Cesar, it's fantastic to hear you found Element Ontario's location both peaceful and ideally situated for your needs. We appreciate your positive remarks and hope to see you again on your next visit to the area.

10/10 Excelente

Malcolm

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 9 abr. 2024
Malcolm, thank you for choosing to stay at the Element Ontario, California. We're delighted to hear about your positive experience. It would be our pleasure to welcome you back on your next visit to the area!

10/10 Excelente

JORDAN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Clean hotel. A lot of parking and nearby food and stores. Ev charging.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 3 abr. 2024
Jordan, it's terrific to hear that you appreciated the cleanliness of Element Ontario, the abundance of parking, and the proximity to dining and shopping options. We're particularly pleased you made use of our environmentally-friendly EV charging points. We can't wait to welcome you back for another wonderful visit!

10/10 Excelente

Melanie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good service everything very comfy and quiet super clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Melanie, we're thrilled to hear your stay at Element Ontario was comfortable and peaceful, with cleanliness meeting your high expectations. Thank you for recognizing our team's efforts to deliver superb service. We look forward to welcoming you back in the near future for another 5-star stay.

8/10 Bueno

Melanie

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
the hotel itself was great..very roomy, clean and convenient. the staff was clueless and unhelpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Melanie, it's excellent to hear that you appreciated the spaciousness, cleanliness, and convenience of Element Ontario. We're sorry to hear that your interaction with our team members wasn't as expected. We assure you that guest satisfaction is our top priority, and we'd hold regular training to ensure top-notch service from our colleagues. We hope to have you with us again and aim to exceed your expectations in all areas.

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place, good aminities.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Maria, it's heartening to hear you enjoyed your stay at Element Ontario. We're thrilled you appreciated our wonderful amenities. Looking ahead, we can't wait to welcome you back for another memorable experience.

8/10 Bueno

Liora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very good aria
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Liora, it delights us to see that you enjoyed your stay at Element Ontario. We're overjoyed to hear that you found our location to your liking. We hope to welcome you back in the not too distant future. Safe travels!