Sala de estar en el lobby

Opiniones de Fully Furnished Suites Staple Center

4 out of 5
Fully Furnished Suites Staple Center
1050 South Flower St, S Flower St and W 11th St, Los Angeles, CA

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 10 de 59 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 20 de 59 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 59 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 59 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 59 opiniones" "

7.0/10

Limpieza

5.6/10

Servicio y personal

7.0/10

Servicios

6.6/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No lo volvería a elegir:
Fue muy confuso acceder al departamento. La dirección corresponde a otro nombre distinto de edificio y el encargado/portero no supo decirnos cómo proceder. El departamento tenía varios elementos y artefactos rotos, y le faltaban accesorios básicos. Nadie se comunicó con nosotros en ningún momento de nuestra estadía, ni siquiera al momento del check-out.
Se hospedó 4 noches en junio de 2019
Respuesta de Mia W., el 13 jun. 2019
Gracias por tomarse el tiempo para publicar una reseña de su estancia con nosotros. Lamento escuchar que haya experimentado algunas dificultades durante su estancia. Investigaremos el asunto y haremos todo lo posible para asegurarnos de que esto no vuelva a suceder.

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El servicio es excelente, la ubicación es ideal, el apartamento es muy limpio y las instalaciones son muy buenas. 100% recomendado
Se hospedó 2 noches en septiembre de 2017
Respuesta de Rhina Kelley, el 13 sept. 2017
Dear Walter, Thank you for your wonderful feedback We do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. We are very pleased to know that you had a comfortable stay with us and that everything was to your liking. Thanks again, we hope to see you soon again! Sincerely, Duane Paul

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
En general está bien, el lugar es muy amplio y las camas cómodas. Como retroalimentación, creo que hace falta darle algo de mantenimiento al mobiliario y cambiar algunas cosas: sillas flojas, lámparas de buró inestables, en la cocina solo había un vaso de tamaño normal, faltaban accesorios de cocina, entre otras cosas. Podrían dedicarle un poco de mas tiempo a los detalles y creo que eso mejoraría la experiencia de los huéspedes. Igualmente la limpieza no era sobresaliente pero lo pasamos por alto. Avisamos con tiempo a la hora exacta que llegaríamos, pero tuvimos que esperar un poco más den una hora a que alguien del staff llegara para hacer el check-in. Fuera de eso lo pasamos muy bien durante nuestra estancia. La zona está muy bien, hay un súper mercado muy cerca y está ideal que haya un lugar privado y seguro para estacionar el carro. El staff fue amable desde el momento de hacer la reservación hasta nuestra llegada, siempre hubo comunicación.
Se hospedó 5 noches en julio de 2017
Respuesta de Rhina Kelley, el 5 sept. 2017
Thank you for the kind words, so happy to hear that you enjoyed staying at our apartment! Hope to see you again in the future!

10/10 Excelente

Jamar

Se hospedó 5 noches en marzo de 2020

10/10 Excelente

Lance

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
It was a very nice place
Se hospedó 3 noches en julio de 2020

10/10 Excelente

Cortney

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Marvelous
It was a really beautiful view and a really clean room. Nice pool and hot tub. I really love the basketball court too.
Se hospedó 2 noches en junio de 2020

10/10 Excelente

richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2019
Respuesta de Benz, el 2 ene. 2020
Hi, It is Immensely rewarding to receive a perfect rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home. - Benz G.

10/10 Excelente

Franklin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really cool bost 420 friendly and the whole apartment was stocked 100% will rebook parking can fit trucks
Se hospedó 5 noches en diciembre de 2019
Respuesta de Benz, el 27 dic. 2019
Hi Franklin, Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences. And really happy that you did. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Yours sincerely, Benz G. Pelican Suite

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en noviembre de 2019
Respuesta de Benz, el 8 dic. 2019
Hi, We felt your frustration with the ratings you left and we apologize for your negative experience in Pelican Suite. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on our hotline. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Sincerely, Pelican Suites

8/10 Bueno

RYAN

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019
Respuesta de Angel S. , el 27 oct. 2019
Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. Hope to see you back!

4/10 Malo

Terre

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en agosto de 2019
Respuesta de Mia W., el 14 sept. 2019
Thank you for your ratings about your stay. It was a pleasure having you with us and we hope to welcome you back again soon!

2/10 Terrible

Josh

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Avoid at all costs.
Hotel rating is extremely misleading (definitely not four stars). The air conditioner was broken so our room was 80 degrees and the property manager did nothing to fix the issue. The bathroom door was not aligned with the lock so it couldn't be properly shut. The bedrooms had lamps next to the beds but literally no plugs for the lamps to be plugged into. The room smelled like marijuana for the entire trip (maybe this is a plus to some people, not me) and there was no way to air it out. Vast majority of the lights in our bedrooms do not work. I would not recommend this hotel to anyone.
Se hospedó 4 noches en junio de 2019
Respuesta de Mia W., el 13 jun. 2019
Thank you for your post regarding your recent stay with us. We are very sorry to learn about the issues you have highlighted on your feedback. I can assure you that this is not a regular occurrence. As checked, a work order has been submitted to the maintenance department for the air conditioning and it should be fixed during your stay. Rest assured that your comments have been shared with the respective Department Head so that we can ensure no such issues recur.

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Its Location and the condominium facilities were perfect for DTLA! but the apartment missed our expectations: almost half of the light bulbs were not working; didn't have coffee-maker (its jar was missing); one of the chairs of the dining table was broken; couldn't find a blanket for the sofa-bed. The apartment needs some improvements.
Se hospedó 5 noches en mayo de 2019
Respuesta de Mia W., el 7 jun. 2019
Thank you for taking the time to post a review of your stay with us. We're sorry to learn about the issues that you've had during your stay. We wish we would have known these while you were here with us when we could have done something to resolve those issues. We will investigate the matter and we will do our best to make sure that this will not happen again. We hope to have the opportunity to welcome you back soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2019
Respuesta de Mia W., el 17 abr. 2019
We’re glad to receive receive a rating from you, we do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. Thanks you and we hope to see you soon.

4/10 Malo

Ricardo

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Stay in a hotel next time
Only one light worked in the master. Beds were hard. 3 towels for 6 people. Blood on one of the fold out beds. 2 ironing boards both broken. Blinds broken always letting light in. Best thing was location and parking but not worth the cost! And still haven’t got my deposit back
Se hospedó 6 noches en marzo de 2019
Respuesta de Mia W., el 17 abr. 2019
Thank you for taking the time to share your comments about your experience. We always appreciate our guest's feedback as we consider them a powerful tool to track our performance and how to improve our service. Needless to say that I am very disappointed to read your dissatisfaction about your stay with us. On behalf of the entire team, please accept my sincere apologies for what happened. We tried reaching out to you to resolve the issues that you mentioned during your stay however, we were unable to reach you by phone and no response on the email that we sent as well. I am glad to learn that you were happy with the location and parking. I truly hope we will have a future opportunity to welcome you back to our property and assure on the quality of service we always aim to deliver to our guests.

6/10 Aceptable

Michael

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Showers moldy, furniture totally worn out, has a television...but no cable to watch ABC,CBS,NBC, etc!!! Beds were comfortable and place was clean.
Se hospedó 4 noches en marzo de 2019
Respuesta de Mia W., el 17 abr. 2019
We value all guest feedback and appreciate you sharing the experience with us. It allows our team the opportunity to review and improve upon service lapses. I would like to apologize that we do not offer some of the services that you are expecting specifically the lack of local t.v channels. We will take your comments on Board for future implementation. I also took note of your concern regarding the furnishing and will share it with the team, so that no such issue will recur. It really was a pleasure to host you, and we hope we have the opportunity of welcoming you back very soon.

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en marzo de 2019
Respuesta de Mia W., el 17 abr. 2019
It is Immensely rewarding to receive a 4 rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward to have you here again.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en marzo de 2019
Respuesta de Mia W., el 17 abr. 2019
Thank you for your ratings. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. Next time you visit this city, please consider Pelican Stay as your home away from home.

2/10 Terrible

Kristine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flower Street
The room was dirty, the furniture was broken. I had to ask for everything that should have already been in the room; towels, sheets and blanket for pullout couch, kitchen supplies, spoons. Lightbulbs were burnt out and not enough lighting. There was dog poop outside of elevator. Not happy at all with Met Lofts.
Se hospedó 4 noches en marzo de 2019
Respuesta de Mia W., el 15 mar. 2019
Thank you for your review. All feedback we receive are very important to us as it is thanks to these that we can learn and improve.I am disappointed to learn of the issues you have experienced during your stay with us, please accept my sincerest apologies that we have you let you down. Please let me assure you that I will be addressing all your issues with the relevant departments. We hope you will give us the opportunity to restore your faith in us.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was close to where I needed to be for my travel purpose.
Se hospedó 2 noches en febrero de 2019
Respuesta de Pelican Team, el 18 feb. 2019
Thank you ever so much for your delightful comments. We are thrilled you enjoyed your stay and made the most of the location. It really was a pleasure to host you, and we hope to have the opportunity of welcoming you back again very soon.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Overpriced MetLofts, roomy but puny
Bathrooms had hair & mildew, used half a bottle of Chlorox shower spray. Hot water in the shower was barely luke warm, Master toilet flushed only once out of every 4 attempts. Water pressure in the showers was puny. Not even a soap dish in the shower.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Mia W., el 14 feb. 2019
I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. We have noted your feedback and will address this.

8/10 Bueno

Teresita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Had to wait 1hr 30 minutes to get access to our suite. Some of the lights in suite were burnt out. Shower ensuite needs upgrading. Furniture (couches) were worn out. Blinds in living room did not work properly.
Se hospedó 4 noches en octubre de 2018

2/10 Terrible

Talat

Rude staff and dirty place
I was admitted to a different place far from the Convention center where I was attending I lost the first day trying to communicate with PelicanStay then when they finally answered They were rude and offered me 50$ for my inconvenience which was an insult to my intelligence.
Se hospedó 5 noches en septiembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2018

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018
Respuesta de Angel S, el 22 may. 2018
It is Immensely rewarding to receive a 5 Star rating from you. We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have top notch experience, who will appreciate reading your comments. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home.

8/10 Bueno

Richard

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
The check-in process needs some refinement. Despite confirming an estimated arrival time, had to wait 45 minutes for a rep to greet and provide access. Great location. Parking included.
Se hospedó 2 noches en noviembre de 2017
Respuesta de Rhina Kelley, el 7 dic. 2017
Hi Richard, I am glad to learn that you had a comfortable stay in our Apartment and Thank you for your feedback. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the property's facilities. However, I’m disappointed to learn that you had difficulties during your check in, we welcome feedback such as yours as they indicate the areas where we can further improve.Please stay with us again once your travels bring you back to this wonderful city. Best, John clements

8/10 Bueno

jenny, mnl

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
corporate
the unit was really nice
Se hospedó 7 noches en octubre de 2017
Respuesta de Rhina Kelley, el 4 nov. 2017
Hi Jenny, Thank you for your wonderful feedback We do our best to make our guests’ stays as pleasant as possible that’s why We are very pleased to know that you had a comfortable stay with us and that everything was to your liking.Please stay with us again once your travels bring you back to this wonderful city. Best, John

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Nice apartment close to Microsoft theatre
Check in went well despite other reviews saying theirs hadn't. The hallway leading to the room had a horrible odor from the trash room. The room itself was clean. The beds were comfortable. Our biggest complaint was the kitchen was not fully stocked with dishes as was stated. We made due with what was there except for needing to go buy bigger cups. Overall, it was good and very ideal for our conference at Microsoft theatre.
Se hospedó 4 noches en septiembre de 2017
Respuesta de John, el 11 oct. 2017
Hi Anonymous, I'm very grateful to learn that you were happy with the property and it's cleanliness. We value all guest feedback and appreciate you sharing the experience with us. It allows my team the opportunity to review and improve upon service lapses. I certainly understand the inconvenience you had and we will make sure this does not happen again. Please accept our most sincere apologies on this occasion.

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
2 bed/2bath suite in downtown LA.
It's a sublet condo; the experience was much more like airb&b than a hotel. Email response was slow. There is no check-in counter or full-time staff. I was met by the cleaner, who wasn't done with the suite at check-in time. I had to leave my bags and get off to a meeting, and when I returned I found the room open. All was ok (it's a secure building), but it turns out the only key the cleaner had was the one I took away with me, so she could not lock up. There was no soap in the suite. There were no dressers, although the closets were spacious. For a one-week stay a dresser is imperative.
Se hospedó 3 noches en julio de 2017
Respuesta de PelicanStay , el 5 sept. 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Johnny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Will recommend this place to people that I know and will be heading to LA.
Se hospedó 2 noches en julio de 2017
Respuesta de Rhina Kelley, el 5 sept. 2017
Thank you for the kind words Johnny, so happy to hear that you enjoyed staying at our apartment! Hope to see you again in the future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not the property location that was listed on site.
When the reservation was made with Expedia in November 2016, the location of the facility was one of my top priorities, as it was convenient to the LA Convention Center, 1050 S Flower St. Two weeks prior to my travel they charged my credit card with the final payment and sent me the address of 1111 Wilshire as the property location. I phoned the property management and they told me that the original location was not available. Instead of being 3 blocks from the convention center, I now had over 12 blocks. The property itself was very comfortable and appropriate. The carpets could use a good shampooing and the cabinet front under the sink was missing. The property was well equipped, so cooking could be performed without eating out all the time.
Respuesta de Duane Paul, el 4 jun. 2017
Dear Valued Guest Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your stay. Please accept our most sincere apologies that we were not able to meet your expectations and we will surely investigate on this matter. We take priority in addressing your needs and provide the best solution available to resolve your issue in the most efficient way as possible. sincerely,

4/10 Malo

Jochen

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Terrible service
The apartment was good, however the service was atrocious. On Friday morning when I was about to get onto the flight to LA, I received an email that the apartment we booked was unavailable supposedly due to a "leak" and we were rebooked to an apartment 10 min away. As we were coming from overseas and booked the apartment for its proximity to the conference centre, 10min by car away is worrying as we did not have a car available. My colleague who arrived first at the apartment had to wait for several hours until someone came to deliver the keys (we were only given one set of keys because "there is only one door". It was admitted to us that our original apartment was not available not because of a leak but because of the management had agreed that the tenants before us could stay longer. We were offered to move into our originally booked apartment two days later. We did take up the offer, and the apartment management agreed to move our luggage across as we were occupied at the conference. When we called two days later to arrange to get the moving across and the new keys it took 48 (!!) phone calls to finally have the agreement honored and luggage be moved across by management. The new apartment seem to have been cleaned in a rush, there was only half a roll of toilet. As "apology" we were offered to stay an extra day at base rate plus tax, which was neither useful for us (we were returning to Europe) no do I consider the offer to pay for another day an apology.
Respuesta de Rhina Kelley, el 3 jun. 2017
Dear Jochen, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith is us. Sincerely, Duane Paul

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible booking process
Horrible. I submitted additional paperwork the hotel requested. I got confirmation email from hotels.com. Yet my reservation was cancelled for fraud report from the credit card. Really?? If they have contacted me for additional credit card, I would have. How dare them to cancel my 5 nights stay for 6 of us..?? Really? Very disappointing. So, don't book this hotel online. This hotel will just cancel your reservation and you'll end up booking more expensive hotel in last minutes.
Respuesta de Rhina Kelley, el 3 jun. 2017
Dear Valued Guest, Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced. Please accept our most sincere apologies for what happened to your reservation. Sincerely, Duane Paul

4/10 Malo

Maria R.

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE at Corporate Suites. I arrived after a very long flight returning from Asia, only to find there was nobody at the building to let me into my room. I had to wait THREE HOURS to be finally let in, calling everyone I could in the meantime. I was so tired I only wanted to leave and go elsewhere, but I had prepaid four nights with a non-cancellation policy and did not wish to lose over a thousand dollars. The management company is not even in the same city, so there was no-one readily available to help. They tried to blame me for not responding to an email that they had previously sent, but the email arrived from "Pelican Suites", a name I did not recognize, so even if I had seen it, I would have thought it was junk mail. Once inside, the apartment was spacious and clean. However, there were other problems. There is parking available, but I was not given a device to open the gate, so I had to rely someone at the building to open it EVERY TIME. This was especially annoying one night I arrived past midnight and I had to ring many times waiting to be let in, and one day I needed to leave the building at 5:30am for a meeting and there was NOBODY there to open. I ended up tailgating after another car, praying that the gate wouldn't close on the car. There were bottles of detergent and dishwashing liquid, both close to empty. Windows had old miniblinds that did/t close properly and let all the sunlight in. I would NOT stay here again, nor do I recommend it.
Respuesta de Rhina Kelley, el 21 mar. 2017
Hi Maria, I am disappointed to learn of the issues you have experienced during your stay with us, please accept my sincerest apologies that we have you let you down. Please let me assure you that I will be addressing all your issues with the relevant departments. Best, John

8/10 Bueno

Karra

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The view was great, and the kitchen and furniture were modern and updated. Parking was terrible. We should have had two parking stalls, but a broken down car was in one of them. Management said they would move it, but at the end of our stay, the car was still there. The apartment complex parking and elevator system can be confusing. There could have been more instructions on how all of that worked. I had pre-arrangements to meet a staff member at the apartment upon arrival. We sat in the parking garage for over an hour waiting for a staff member having no idea how the reservation process worked. This was a business trip, and we had plans which had to be cancelled. I felt that wasn't very professional or courteous. The parking lot attendants, and staff at the complex were very friendly and helpful. We enjoyed the overall look, convenience, and location.
Respuesta de Rhina Kelley, el 3 jun. 2017
Dear Karra, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith is us. Sincerely, Duane Paul

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Most disgusting place we ever stayed at. A kennel.
The place needs a major cleaning. Not just maid service. Dog urine stains everywhere, feces on the bathroom door, urine around the toilet from last guest or maybe 10 guest's ago the way this place was. Bathroom door falling off the hinges, years of mold in the bathroom, shower had not even been cleaned from previous guest's, the pillows looked like they were 10 years old with with years of disgusting sweat stains if you look beyond the pillow case, the pillows stunk to the point we used our own clothes for pillows. We were scheduled to stay for 3 days and left after 1 night. When talking with the management about the situation and refunding for leaving early they had the nerve to charge us a $105.00 cleaning charge? I said is this some kind of joke or what? they were serious and charged us $105.00 cleaning charge. If we stayed for the 3 days and the place was not a kennel I would not have a problem with that but given our experience you think they would not have charged us that. Since they are doing a disgraceful job cleaning. So the management is the same level as the cleanliness of the place. TERRIBLE! could not load the photos as Expedia only allows 5MB or less for photos size.
Respuesta de Cy, el 2 dic. 2017
Dear Guest, Many thanks for your review. We try to be as thorough as possible and keep all area of the room extra clean. It looks like we certainly can do a better job in some areas of the room, and we do apologize for that mistake. It does not happen often at all, our cleaners are generally very thorough when it comes to keeping the hotel clean. We hope to be given a second chance to reassure you on the attention we pay at every detail. Best

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
The apartment was stifling with floral cleaning products. Opening windows did not help. There was lipstick on the duvet. As I waited at the front of the building for the representative to show me the room, residents exiting asked me why I was waiting outside. When I mentioned I had booked a room there they became angry and told me there were supposed to be no hotel/air B and B type rentals in the building. This made me very uncomfortable.
Respuesta de General Manager, el 8 ene. 2017
Dear Guest Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your stay. We will investigate the matter and we will do our best to make sure that this will not happen again Regards Cy

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome location, you have you're own privacy and easy access to stores.
Respuesta de Cy, el 29 dic. 2016
Dear Guest Thank you so much for the review. We hope to see you again soon.

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Respuesta de General Manager, el 3 dic. 2016
Dear Guest, Thank you for your review. We hope to have you again soon. Regards Cy

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great proximity to L.A Live and Convention Center
Overall good location and nice, clean room. Not enough towels and washcloths or paper products (toilet paper) Thank goodness we brought some extra. Suggest if you are booking more than one room in a group to ask them to be on the same floor if possible since the elevator does not go to any floor but your own room (which is good for security).
Respuesta de General Manager, el 25 nov. 2016
Dear Valued Guest, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

8/10 Bueno

Stephen

Le gustó: Servicio y personal y comodidad de las habitaciones
Close to LACC, nice pool
Very good
Respuesta de General Manager, el 25 oct. 2016
Dear Verified Traveller, Thank you very much for taking the time to post a kind review of your recent stay with us. I am delighted to read that you enjoyed your stay with us and look forward to welcoming you back . Sincerely Yours, John Clements

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They gave my room away after booking it worst hotel experience I have ever had to date
Respuesta de Duane, el 3 sept. 2016
I would like to apologize for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improv

8/10 Bueno

Siu Hong

Le gustó: Comodidad de las habitaciones
Respuesta de General Manager, el 25 oct. 2016
Dear Siu Hong, Thank you for your recent stay with us and your valued Rating. We are glad to hear that we have won you over as one of our many happy guests. We hope to welcome you back in the nearest future. Sincerely yours John Clements

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Great apt in great location.
This was a beautiful apartment. Great location. The only difficulty we had was in checking in. When they say check-in is 3 PM, you must be there at 3 PM. This is not really a hotel as much as a short sublease. All in all, we still had a great time despite the surprise.
Respuesta de Cy, el 21 sept. 2016
Dear Guest Thank you for your review. I apologize for the little hiccup upon check in but glad everything worked out. We look forward to seeing you back

10/10 Excelente

Brittney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 25 oct. 2016
Dear Brittney, Thank you so much for staying with us and wonderful rating. We strive to ensure every Guest enjoys a conformable, relaxing and memorable stay with us and we appreciate that you took your time to confirm it. Sincerely yours, John Clements

8/10 Bueno

Mélina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 25 oct. 2016
Dear Mélina, It is immensely rewarding to see a 4 out of 5 star rating for us. An above average rating serves as a great motivator to our team. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to learn that this is exactly what you intend to do and look forward to welcoming you back. Sincerely yours, John Clements

6/10 Aceptable

Dean, Salt Lake City

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Very nice except.
Could have been very nice except. No working TV, had to go to the local bar to see the ball game, No working lights in the kitchen, ate in the dark. No Kitchen Towels, not even paper. No bath mats. No soap dish in the shower.
Respuesta de General Manager, el 25 nov. 2016
Dear Dean, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de las habitaciones
GREAT VIEW, SAFE, and MODERN DECOR
Renting the room is a bit of a process (they require CC and Photo ID to be faxed over to them). Private secure parking is a plus. We had to buzz security to get into parking lot (for some reason key didnt work- no biggie). Had an amazing view of the Staple Center. There were a few minor condition issues (carpet ripped by closet, busted window blinds, etc) but in the grand scheme of things those little condition issues were insignificant and didn't take away from the modern feel of the room and amazing location. Make sure you take your own lotion, shampoo, etc (not provided). I WILL DEF. BOOK THIS AGAIN IF I'M IN THE AREA.
Respuesta de General Manager, el 25 nov. 2016
Dear Valued Guest, Thank you for sharing your kind words and review. It was a pleasure having you here with us. Looking forward to your return! Sincerely, Duane Paul

8/10 Bueno

Richard, Oakland

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
spacious apartment
this was like having my nice own spacious two bedroom apartment. The space was very welcoming. Nice big windows. Only problem was that the street was a bit noisy.
Respuesta de General Manager, el 9 dic. 2016
Thank you for taking the time to review your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the comfort of your room Sincerely, Duane Paul