Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 117 de 488 opiniones" "
10 - Excelente
117
Puntuación de 8, es decir, Bueno. Basada en 107 de 488 opiniones" "
8 - Bueno
107
Puntuación de 6, es decir, Aceptable. Basada en 109 de 488 opiniones" "
6 - Aceptable
109
Puntuación de 4, es decir, Malo. Basada en 68 de 488 opiniones" "
4 - Malo
68
Puntuación de 2, es decir, Terrible. Basada en 87 de 488 opiniones" "
2 - Terrible
87
6.8/10
Limpieza
7.2/10
Servicio y personal
5.6/10
Servicios
6.4/10
Condiciones de la propiedad
6.0/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
Abigail
Viaje en pareja, Viaje familiar con niños
19 mar. 2024
No le gustó: Limpieza y servicios
Me dieron un cuarto sucio, el microondas estaba vuelto un asco al igual que el piso super sucio, los muebles tenian polvo, en si lo unico limpio que pude notar fue el espejo y las toallas, la cama no me importo puesto que yo siempre cargo mis cosas personales y no me fui a quejar para que me dieran otro cuarto por que era demasiado tarde y estaba tan cansada que solo queria descansar pero en la mañana mi pareja hizo la queja y lo unico que recivimos a cambio fue "PARA LA PRÓXIMA NOS FIJAREMOS MEJOR", muy mal no lo recomiendo ni para emergencias.
Abigail
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 22 mar. 2024
Hi Abigail,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
2/10 Terrible
Estuardo
Viaje familiar
20 oct. 2023
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Terrible experience
Paid for two rooms, at reception they told us that all the info they got from hoteles.com was that we only reserved and paid for one room. So we had to pay again for the second room, at 3 in the morning. We are taking the complaint to the manager in the morning, and expect a refund from hoteles.com for the room we had to pay twice.
Estuardo
Se hospedó 1 noche en octubre de 2023
Respuesta de David, el 20 oct. 2023
Thank you for staying with us,Sorry for your trouble we cannot help you with your reservation. You need to talk to Hotels.com were you made your reservation, we are sorry for your trouble, Dipak Patel
2/10 Terrible
Maria
Viaje de negocios, Viaje en pareja
3 sept. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
I don’t like
Maria
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 3 sept. 2023
Hi Maria,We apologize for the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.
4/10 Malo
Juan alfredo
26 jul. 2023
No le gustó: Servicio y personal
AT THE TIME OF CHECK AOU, THEY DID NOT HAVE CHANGE $$ AND THEY TOLD ME THAT THEY WERE GOING TO GIVE IT TO ME AT CHECK OUT, BUT THEY DID NOT RETURN IT
Juan alfredo
Se hospedó 4 noches en julio de 2023
Respuesta de Sophia CSR, el 31 jul. 2023
Hi Juan,We apologize for the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our customer service and facilities. Once again, please accept our sincere apologies and we hope to have the opportunity to make it up to you in the future.
8/10 Bueno
Javier
Viaje en grupo, Viaje en pareja
3 may. 2023
Le gustó: Limpieza, servicio y personal, servicios
The staff is always very friendly. The last day of my stay there was no hot water in my room, apparently a water pump broke down. However, they gave me the key to another room to bathe in, which I appreciate.
Javier
Se hospedó 3 noches en abril de 2023
Respuesta de david, el 3 may. 2023
Thank you sorry for the inconveniences on you last day
6/10 Aceptable
Juan Valerio
Viaje familiar
20 abr. 2023
Le gustó: Condiciones de la propiedad
El lugar es tranquilo, pero el servicio del personal como también la limpieza, necesitan ser mejorados. Ofrecen un desayuno, que es incompleto con solo cosas básicas. Puerta de baño rota. Máquina de hielo fuera de servicio.
Juan Valerio
Se hospedó 11 noches en abril de 2023
Respuesta de david, el 20 abr. 2023
thank you for letting us know sorry for the inconveniences
2/10 Terrible
Patricia
Viaje de negocios
25 oct. 2022
No le gustó: Servicio y personal y condiciones de la propiedad
Ofrecen desayuno gratis y ningún día de la estancia lo tuvieron disponible
Patricia
Se hospedó 2 noches en octubre de 2022
Respuesta de david, el 25 oct. 2022
sorry for the inconveniences
2/10 Terrible
Gildardo
Viaje familiar
17 oct. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No servia refrigerador, la habitación se veia sucia, no habia maquina de hielo
Gildardo
Se hospedó 1 noche en octubre de 2022
Respuesta de DAVID, el 18 oct. 2022
we have refrigerator in every rooms and we have ice matching only thing is it wase broken thank you
8/10 Bueno
Daniel
8 ago. 2022
No le gustó: Servicio y personal
Limpio y sin desayuno
Solo estuvimos una noche, la limpieza estaba bien. Tiene refrigerador y microondas. Cuando reservamos en Hoteles.com decía desayuno incluido y no tenía nada. Solo la cafetera en la habitación. Habría que actualizar
Daniel
Se hospedó 1 noche en julio de 2022
Respuesta de DAVID, el 10 ago. 2022
we under stand you concert due to covid 19 we cant change online that quick sorry and thank you
6/10 Aceptable
Margarita
12 feb. 2019
Margarita
Se hospedó 1 noche en febrero de 2019
6/10 Aceptable
Claudio
20 nov. 2018
Para una noche está bien, limpio, enfrente hay un Jack in the box y gasolinerías.
Claudio
Se hospedó 1 noche en noviembre de 2018
10/10 Excelente
Maria t
19 nov. 2018
Everything very nice very clean thank you
Maria t
Se hospedó 2 noches en noviembre de 2018
6/10 Aceptable
Cliente verificado
25 jun. 2018
Podria estar mejor
Bien pero no mata y esta alejado de todo, la zona no es de las mejores
Cliente verificado
Se hospedó 2 noches en junio de 2018
8/10 Bueno
Cliente verificado
7 nov. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
buen hotel para ir de pasada
economico, limpio, cercas al freeway, es bastante bien por lo que da
Cliente verificado
8/10 Bueno
Jordi
11 ago. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jordi
10/10 Excelente
chuy, leon guanajuato mexico
28 dic. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien muy serca de todo
Muy limpio la atencion muy buena camas , baño todo muy limpio colchones comodos para dormir
chuy
6/10 Aceptable
Georgia
Viaje familiar
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Check in clerk was awesome and very friendly. Check in was smooth. Very convenient that there are gas stations and fast food in walking distance. The room was a little beat up, graffiti on the pictures, safety lock was missing on the door. The room was very clean besides the minor imperfections.
Georgia
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 1 may. 2024
Hi Georgia,Thank you for your feedback. We're glad to hear that you had a smooth check-in experience and found our staff friendly. We apologize for the imperfections you encountered in your room and will address them promptly to ensure a better experience for future guests. We appreciate your business and hope to welcome you back soon.
2/10 Terrible
Joshua
29 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Joshua
Se hospedó 3 noches en abril de 2024
Respuesta de Sophia CSR, el 1 may. 2024
Dear Guest,Your business is very important to us and we value your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excelente
Andrea
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Andrea
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.
2/10 Terrible
David
23 mar. 2024
David
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi David,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
10/10 Excelente
Rebekah, El Monte
13 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved it very quiet
Rebekah
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 14 mar. 2024
Hi Rebekah,Providing a peaceful environment for our guests is one of our top priorities, and we are pleased you found it to your liking. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon for another peaceful retreat.
10/10 Excelente
Hong
24 feb. 2024
Hong
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 22 mar. 2024
Hi Hong,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!
10/10 Excelente
Alec
17 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Completaly satisfied
Alec
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 27 feb. 2024
Hi Alec,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
6/10 Aceptable
Tom S
15 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and good location
Pro's
Friendly Manager, Location close to Highway on ramp, very clean.
Con's
Pillows like rocks, very low water volume shower, no light at the computer table so had to turn the main light on at 5 am to use the computer which woke up my wife, Breakfast was mediocre at best. main street noise until around 11 pm
Tom S
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 29 feb. 2024
Hi Tom,We are glad to hear that you appreciated our clean accommodations and convenient location. Thank you for recognizing our friendly manager as well. However, we apologize for the inconvenience you experienced during your stay. We'll certainly address the issues you mentioned with our team to ensure improvements are made. Additionally, we understand the disturbance caused by street noise and will explore ways to mitigate it for our guests' comfort. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.
10/10 Excelente
Crystal
15 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Crystal
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 27 feb. 2024
Hi Crystal,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
8/10 Bueno
Jesse
12 feb. 2024
Jesse
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 22 mar. 2024
Hi Jesse,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excelente
Francisco
Viaje familiar
12 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and quiet. Perfect for a family.
Francisco
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 14 feb. 2024
Hi Francisco,Glad to hear that you found your stay with us to be nice and quiet, making it ideal for a family getaway. Providing a serene environment for our guests is one of our top priorities, and thrilled that you were able to enjoy the tranquillity during your time here. We hope to welcome you and your family back for another peaceful retreat in the future.
10/10 Excelente
Justo, Wayne
6 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
Ok
Justo
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 12 feb. 2024
Hi Justo,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Excelente
Philip
5 feb. 2024
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Road trip stop
Well used hotel that shows some wear. Great budget spot
Philip
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 7 feb. 2024
Hi Philip,Thank you for your feedback. We appreciate your acknowledgement of our hotel as a convenient budget option for road trip stops. We continuously strive to maintain our property to the best standards despite its wear and tear. Your comments are valuable to us, and we hope to welcome you back for another budget-friendly stay in the future. Safe travels on your road trip!
2/10 Terrible
Eric
Viaje de negocios
30 ene. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The worker was rude change all my stuff there brown stane on the bed.
Eric
Se hospedó 2 noches en enero de 2024
Respuesta de Sophia CSR, el 31 ene. 2024
Hi Eric,We are disappointed to learn about the issues you faced with the cleanliness of your room and the behaviour of our staff. Please know that this is not reflective of our usual standards, and we take your feedback seriously. We are actively addressing the situation with our team to ensure that such incidents are not repeated in the future. We appreciate your understanding and hope to have the opportunity to make amends on your next visit.
6/10 Aceptable
Nancy
Viaje de negocios
24 ene. 2024
Le gustó: Limpieza y servicio y personal
Good:
Adequate room, good size, not too shabby, fridge and microwave, good heater, lots of outlets, friendly and responsive front desk staff
Bad:
"spa" not heated (brrrr!), repeated problems with keycards
Nancy
Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR, el 25 ene. 2024
Hi Nancy,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
10/10 Excelente
Al
10 ene. 2024
Al
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 14 ene. 2024
Dear Guest,Thank you so much for the fantastic 5 out of 5 rating! We are thrilled to hear that you had such a positive experience. It's always our goal to provide excellent service and make our guests feel valued. Your feedback is truly appreciated, and it motivates our team to continue delivering top-notch service. We look forward to welcoming you back in the future and creating more memorable experiences for you.
10/10 Excelente
kristi
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
kristi
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 30 dic. 2023
Hi Kristi,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Excelente
Alex
Viaje familiar
19 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was excellent! Thank you
Alex
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sophia CSR, el 20 dic. 2023
Hi Alex,Your 10-star review is greatly appreciated. We thank you for recognizing the service of our hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
8/10 Bueno
Marco
Viaje de negocios, Viaje familiar
29 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good vey nice
Marco
Se hospedó 3 noches en noviembre de 2023
Respuesta de David, el 29 nov. 2023
Thank you for staying with us
6/10 Aceptable
Cassandra
25 nov. 2023
Clean
Cassandra
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 28 nov. 2023
Hi Cassandra,We thank you for recognizing the service of our overall cleanliness of the hotel. We take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. We look forward to serving you again here.
2/10 Terrible
Shaun
23 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was very dirty and holes in wall ! They also required a 50$ cash deposit that wasn’t listed on Expedia ! You do not want to stay here that’s for sure
Shaun
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 24 nov. 2023
Hi Shaun,It is regrettable to hear about the cleanliness issues and maintenance concerns you encountered in your room. Our team takes such feedback seriously, and we assure you that we are actively addressing these issues to ensure they do not recur. Regarding the deposit, Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.
6/10 Aceptable
Ruth
21 nov. 2023
Ruth
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR, el 22 nov. 2023
Hi Ruth,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.
2/10 Terrible
Kurniawan
11 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kurniawan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 22 nov. 2023
Hi Kurniawan,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
4/10 Malo
Princess
6 nov. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Princess
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 8 nov. 2023
Hi Princess,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Terrible
thomas
27 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon checking, Pulled the covers back on the bed and 3 roaches starting running around. Told the front desk and refused to refund me my money.
thomas
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 27 oct. 2023
Hi Thomas,We are very sorry to hear about the inconvenience caused by the issue. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
10/10 Excelente
Johnny
25 oct. 2023
Johnny
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 22 nov. 2023
Hi Johnny,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
4/10 Malo
la
22 oct. 2023
No le gustó: Servicio y personal
la
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 25 oct. 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services
4/10 Malo
Roger
15 oct. 2023
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Not what I expected
In the office, the people greet you with so much respect and very nice to their customers but the conditions to the hotel were horrible. The door didn’t seem to fit and have massive open gaps that bugs can craw underneath or on the sides of the door. The secondary lock didn’t seem to work and and was easily able to open it so the main lock was our only sense of security. The room was damaged from all the walls, paint was peeling off, stab marks on the wall and there were bugs inside the room.
Roger
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 17 oct. 2023
Hi Roger,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
10/10 Excelente
Erik
Viaje familiar
4 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing customer service. Totally satisfied!!!!
Erik
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 6 oct. 2023
Hi Erik,We are absolutely thrilled to hear about your positive experience! Providing exceptional customer service is a cornerstone of our commitment, and we're delighted to know that you're totally satisfied. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of serving you again. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. Thank you for choosing us!
4/10 Malo
Kachik
2 oct. 2023
Kachik
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 3 oct. 2023
Hi Kachik,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case.
4/10 Malo
Tyler J
Viaje de negocios
11 sept. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room had been tagged with marker on the headboard on the lampshade and on the nightstand. There was a homeless person sleeping in the stairwell one night. My towels would always have hairballs on them. I’m bald, it wasn’t mine. The microwave in the room had been chalked and duck-taped to hold it together. There was a large crack and hole in the ceiling. I was out all day on business in Azusa but when I got back my a/c unit was always turned off so it was about 85 degrees out in the room. I will not stay here again.
Tyler J
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sophia CSR, el 11 sept. 2023
Hi Tyler,I'm truly sorry to hear about the numerous issues you encountered during your stay. This is certainly not the level of service and quality we aim to provide. We deeply regret that you experienced cleanliness and maintenance issues, as well as discomfort with the temperature in your room. Your feedback is taken very seriously, and we will investigate these matters promptly to ensure they are rectified. If there's anything else you'd like to share or discuss, please don't hesitate to let us know. Thank you for bringing this to our attention.
4/10 Malo
ming kun
9 sept. 2023
No le gustó: Condiciones de la propiedad
ming kun
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 11 sept. 2023
Hi Ming,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
10/10 Excelente
Shanna
Viaje familiar
7 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean
Shanna
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sophia CSR, el 9 sept. 2023
Hi Shanna,We're delighted to hear that you found our hotel to be very clean. Providing a tidy and comfortable environment for our guests is a top priority for us. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future.
2/10 Terrible
Marilza
Viaje familiar con niños
7 sept. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
That place is dirty and full of bugs and cockroaches running around the floor and the staff is really unpleasant
Marilza
Se hospedó 3 noches en agosto de 2023
Respuesta de Sophia CSR, el 9 sept. 2023
Hi Marilza,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!