Servicio de la propiedad

Opiniones de Holiday Inn Lubbock South, an IHG Hotel

3 out of 5
Holiday Inn Lubbock South, an IHG Hotel
6107 Justice Avenue, Lubbock, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 256 de 418 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 80 de 418 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 418 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 418 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 418 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, safe, pretty
Se hospedó 1 noche en marzo de 2023
Respuesta de Trupti Patel, el 17 mar. 2023
Thank you for your feedback, we look forward to seeing you again!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fine. Brand new hotel. Todo muy bien. Hotel nuevo.
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Molly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Is property was clean, the employees were amazing. The rooms were clean and shiny with no scent of cleaning supplies. This is a hotel chain. I will continue to stay with. They exceeded my expectations, thank you so much.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Molly,We appreciate your kind words regarding the cleanliness, our staff, and your overall satisfaction during your stay. We strive to maintain high standards and provide a comfortable experience for all guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.

10/10 Excelente

Kendrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The clean rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Kendrick,We are pleased to hear that you found our rooms clean during your stay. Guest feedback is essential for us to maintain high standards. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 Excelente

Jose

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Jose,We are thrilled to hear that you had an excellent experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

2/10 Terrible

Mike

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Mike, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any specific concerns you had during your stay.

8/10 Bueno

Cheryl

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay. Came down for a VB Tournament. 10 mins from all venues we played at. Only issue we had to get our keys refigured 3 times.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 22 feb. 2024
Hello Cheryl, We are delighted to hear you had a great stay with us and that our location was convenient for your tournament. We appreciate your feedback regarding the key reconfiguration and will ensure our team looks into this matter further to prevent any future inconvenience. Thank you for bringing this to our attention.

10/10 Excelente

Julie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 31 ene. 2024
Hello Julie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. We appreciate your support and hope to welcome you back in the future.

10/10 Excelente

Naomi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Peaceful n Cozy
My mom absolutely loved the bed and the bathroom. My mom is a picky person but this stay she had nothing to complain about. I would definitely stay here again.
Se hospedó 6 noches en enero de 2024
Respuesta de Trupti, el 21 ene. 2024
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon. Thank you again for your time,

6/10 Aceptable

Arali

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello Arali, We're sorry to hear that your experience at our hotel did not meet your expectations. Please reach out to us directly with any feedback you may have so that we can work to address any issues. We value your input and hope to have another opportunity to provide you with a better experience in the future.

6/10 Aceptable

Nancy

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Just an okay stay
very frustrating that they never came to make up our room. I called the front desk and was informed they were still working on rooms. It was 4:30ish and housekeeping was on our floor next door when we left at 11:00. Someone did finally come to replace towels but for the price of 445 a night I feel the beds should have bed made and room cleaned without a call to the front t desk.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Nancy,We apologize for the inconvenience you experienced during your stay. Our housekeeping team strives to ensure that all rooms are promptly cleaned and serviced. However, there are times when unexpected delays can occur. We appreciate your feedback and will use it to improve our operations. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excelente

Jeff

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello Jeff,We are thrilled to hear that you had a fantastic experience during your stay with us. We greatly appreciate your positive rating and are delighted that you enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back in the future for another exceptional stay. Should you have any feedback or suggestions, please do not hesitate to reach out to us directly. Safe travels!

4/10 Malo

Jasmin

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello Jasmin, We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly so we can address any issues you encountered. We hope to have the opportunity to make it right.

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 4 nov. 2023
Hello Don,Thank you for taking the time to share your review. We are glad to hear that you had such a fantastic experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

10/10 Excelente

Lisa

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Hello Lisa,Thank you for taking the time to share your feedback. We appreciate your positive rating and are thrilled to learn that you had an exceptional stay with us. Your satisfaction is our top priority, and we're glad to have exceeded your expectations. We hope to welcome you back soon for another amazing experience.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 22 oct. 2023
Dear Guest,Thank you for your exceptional rating! We are thrilled to know that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future!

8/10 Bueno

Brian, Albuquerque

Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Enjoyed the hotel itself, and the morning breakfast was delicious. Had some problems checking-in as the guy at the front couldn’t figure out the computer. And we were tired and it was late and it took him 15 minutes to get us keys. The room was fine and we slept well. The check out was just as bad as the girl at the front desk didn’t know how to get us our breakfast coupons. This took 15 minutes! Our server The serve at the restaurant was incredible. He treated us very well and went out of his was to be of service. I wish I had his name.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 21 oct. 2023
Hello Brian,Thank you for your feedback. We apologize for the inconvenience you experienced during check-in and check-out. We appreciate your kind words about our breakfast and the excellent service provided by our server at the restaurant. We will address the issues with our front desk staff. Please keep us in mind for a future stay.

8/10 Bueno

jacquelyn

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were nice. The beds were comfortable. When housekeeping cleaned the room, however, they did not vacuum or change the sheets.
Se hospedó 11 noches en octubre de 2023
Respuesta de Manager, el 20 oct. 2023
Hello jacquelyn,Thank you for bringing this to our attention. We apologize for the oversight in terms of cleanliness and will address this matter immediately with our housekeeping team. Your feedback is valuable to us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 oct. 2023
Dear Guest,Thank you so much for your exceptional rating! We are delighted that you had such a wonderful experience at our hotel. We hope to welcome you back soon for another unforgettable stay!

10/10 Excelente

Melanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay!
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 17 oct. 2023
Hi Melanie,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Mia

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 oct. 2023
Hello Mia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The coffee was great
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 oct. 2023
Hello David,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excelente

Jeff

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Jeff,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly and very polite staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 28 oct. 2023
Dear Guest,Thank you for your kind words! We strive to provide outstanding service to all our guests. We hope to welcome you back soon!

10/10 Excelente

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Justin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its an amazing hotels i lovw it
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 8 sept. 2023
Hi Antonio,We appreciate your review. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 20 ago. 2023
Hello Kimberly,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excelente

Sandy V.

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 18 ago. 2023
Hi Sandy,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Cody

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Helpless
Was not able to get to the hotel because of severe weather & was not able to get a refund either so basically a $210 donation to a hotel!
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Cody, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

8/10 Bueno

eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Trupti Patel, el 7 ago. 2023
Thank you for taking the time to provide your feedback, we look forward to seeing you again!

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent motel
Excellent breakfast in restaurant with voucher to order from menu, not usual mediocre buffet. Plenty of luggage carts. Clean room, good bed, everything worked well. Friendly staff. Great parking and convenient location. Liked the overhead music. Best roadside Holiday Inn I have stayed in.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Hi Chris,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Day Trip
Easy check in. Clean room. Quiet and comfortable bed. Close to restaurants and night life venues. Convenient for highway access and very quiet though near highways.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 1 ago. 2023
Hello Melissa,Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and room. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 28 jul. 2023
Hello Douglas,We appreciate your rating of our hotel and the feedback you have shared pertaining to our property. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excelente

Courtney

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Our room annd the facility was very and the staff was very friendly! We will stay again!
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 21 jul. 2023
Hi Courtney,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Conveniently located to everything we needed.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Hi Jamie,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excelente

JAMES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 15 jul. 2023
Hi James,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excelente

Alexsander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello Alexsander,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excelente

Aleigha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 24 jun. 2023
Hello Aleigha,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excelente

Crystal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff very nice and helpful
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 18 jun. 2023
Hello Crystal,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Brandon

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 24 jun. 2023
Hello Brandon,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excelente

Eve

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 3 jun. 2023
Hello Eve,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

April

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 21 jun. 2023
Hello April,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excelente

Sallye

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
We would highly recommend this Holiday Inn.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 27 may. 2023
Hello Sallye,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Wonderful. Great location. Friendly staff. Burger Theory was good but the waitress was slow and we were the only ones in the restaurant at the time.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 22 may. 2023
Hello Lori,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your comments about our location. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff is very friendly. Beds are comfortable
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hi Jan,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Trash was not take out in bathroom from person staying previously, elevator carpet was dirty at time of check in and the next morning. Our kids feet were black from walking on the carpet in the room without socks or shoes.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 8 may. 2023
Hello Guest, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Excelente

Dwayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 8 may. 2023
Hello Dwayne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

PEDRO

Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 23 may. 2023
Hello PEDRO,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 Malo

Cynthia C

Viaje familiar
No le gustó: Servicio y personal
Only made up one bed the second day of our stay. Didn’t do that until after 5:00 pm. Threw the clean towels in bathroom haphazardly. No type of glasses in bathroom. Terrible selection of coffee for coffee maker.
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello Cynthia C,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bed and comments about our towels. We hope you will return so that we can provide you an even superior experience.

10/10 Excelente

Roy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 27 abr. 2023
Hello Roy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.