As wonderful as the pictures make this property look online, it is even more spectacular in person. I would give this place 7 stars if I could. Every meticulous detail has been considered to maximize the enjoyment of the property - amazing mattresses, air conditioning in all the rooms, even the quality of the bath towels (softest ever!). You can tell a lot of thought and love was put into the renovation of this tower to turn it into THE "wow" place to stay in Lucca, a place that seamlessly blends the old (as in 500+ years old) with the new. Roberto the owner was incredibly responsive to us leading up to our stay with all my questions, and his assistant Giulia warmly helped us from the moment we arrived until we left with anything we needed. My kids gave her a hug before we left! My wife and I stayed with our 10 year old, 8 year old, and 3 year old, and staying here was one of their favorite memories from our trip through Italy. All the best to Roberto and Giulia - thank you for such a wonderful memory in Lucca!