Departamento estándar, varias camas, para no fumadores | Caja de seguridad en la habitación y decoración personalizada
Ver disponibilidad

Opiniones de Sadie Best Western Hotel Luton

3.5 out of 5
Sadie Best Western Hotel Luton
2 4 MILL STREET, Luton, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 53 de 105 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 32 de 105 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 8 de 105 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 105 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 105 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Rodney

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Hallo, We only came for a nights sleep., but that was difficult. Uncomfortable night in small room with tiny en-suite. Bed and pillows very hard. Toilet so close to radiator, that if it had been on we would have been in danger of burning our knees. Hair dryer not working. Charged £15.00 for what we thought was free car parking. Staff courteous, but overall a poor experience. We will not be using that hotel if in the area again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Ali, el 11 may. 2024
Dear RodneyWe are sorry you did not find our hotel conducive to your stay. The car parking charge is clearly mentioned on all sites, it basically covers our costs of 24 hour CCTV monitoring and a physical presence of staff walking around every hour.

10/10 Excelente

Leslie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, quiet, friendly place. The staff was warm and welcoming. Room and bed were comfortable. Common area and bar very nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 11 may. 2024
Dear LeslieThank you for a wonderful review, we look forward to your next visit.Kind regardsSadie Luton Team

10/10 Excelente

Jane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only comment is the instructions re entrance and limited car parking. First come first served . Probably about 5 spaces
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 11 may. 2024
Dear JaneThank you for a wonderful review. We have 15 car park spaces, we will try and address your comments re entrance. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 Excelente

Fatima

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good stay, just would like to have been better informed about parking. Also the parking garage was very full the next day and very hard to get out of! Other than that a lovely stay
Se hospedó 1 noche en abril de 2024
Respuesta de Ali, el 11 may. 2024
Dear FatimaThank you for a wonderful review, unfortunately being a town centre hotel we have limited car parking spaces. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We LOVED this property. Also a special thank you for impeccable service to Munoz and Alfie at the front desk.
Se hospedó 1 noche en abril de 2024
Respuesta de Ali, el 19 abr. 2024
Dear WayneThank you for an excellent review, we are glad you liked our hotel, and thank you for the appreciation of our staff.Kind regardsSadie Luton Team

8/10 Bueno

david

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was stuck over night due to flight issues perfect transport to and from airport via bus service. Staff were awesome and helpful on my stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 17 abr. 2024
Dear DavidThank you for your review, we are glad you enjoyed your stay and we hope to see you again soon.Kind regardsSadie Luton Team

8/10 Bueno

Graeme, los montesinos

Viaje en pareja
Clean and close to airport and train station
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 4 abr. 2024
Dear GraemeThank you for your excellent review. We look forward to your next visit.Kind regardsSadie Luton Team

6/10 Aceptable

Matthew, London

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Well as a 6’4” male I ordered a king size bed and I seem to have got a double bed which of course had a double quilt. I personally have a king size quilt on my double bed. That way my feet & shoulders STAY warm. The reviews are right about the pillows. I was in room 107. The fridge didn’t seem to be working and the noise coming from the cars was a bit loud.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 4 abr. 2024
Dear MatthewWe are sorry that you found the bed small, our beds are 2m, as for the pillows you can request alternative pillows, and also you should have raised your concern about the noise our staff would have assisted in relocating you to another room.Kind regardsSadie Luton Team

6/10 Aceptable

Temitope

Viaje en pareja
Neat property. Should definitely look into a room service option for breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ali, el 16 mar. 2024
Dear TemitopeThank you for your review. We will soon be doing room service, thank you for your suggestion. We hope to see you againKind regardsSadie Luton Team

8/10 Bueno

Philip

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed one night for football. An easy 20 minutes walk to the ground. A good pub, seemed a home pub, 10 minutes in the other direction. Room was good. Had all i needed. Bed, TV, shower plus everything else you could need. Issues. The toilet left very little leg room before hitting a wall. A larger sized lady was complaining about that when i checked out. I had to pay £15 for parking. It was secure but seems a lot for the 16 hours i was there. Breakfast promised a lot but even though i was first there, the bacon was cold, the tomato and hash browns tepid,the sausage and baked beans acceptable. I didn't complain as i had to get going. I will stay there again though as the benefits of it outweighed the issues.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ali, el 16 mar. 2024
Dear PhilipThank you for your great review. We are concerned that although overall your experience was positive there were some aspects that you felt were not up to mark. Please ask for me when you next visit us and we will make it up to you. We hope to see you again.Kind regardsAli Sadie Luton Team

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ali, el 16 mar. 2024
Dear JonathanThank you for your great review. We hope to see you again.Kind regardsSadie Luton Team

8/10 Bueno

Thomas

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, would stay again. Parking is handy but quite tight. The breakfast is amazing, but only to order so no cereal etc… Sounds picky but in some ways I’d prefer a small buffet with the offer of made to order if you’d prefer… Staff super friendly and room was clean and modern. Beds were very firm.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ali, el 16 mar. 2024
Dear ThomasThank you for your great review. We do have buffet when the occupancy is higher, but we are sorry that cereal was not offered. Please ask for me when you visit us next. We hope to see you again.Kind regardsSadie Luton Team

10/10 Excelente

Mahi

Se hospedó 1 noche en febrero de 2024
Respuesta de Ali, el 4 abr. 2024
Dear MahiThank you for your excellent score. We look forward to your next visit.Kind regardsSadie Luton Team

10/10 Excelente

Kingsley

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best hotel in all of the uk. I had no regrets
Se hospedó 1 noche en enero de 2024
Respuesta de Ali, el 27 ene. 2024
Dear KingsleyThank you so much for your brilliant review, our staff aporeciate your positive experience. We look forward to seeing you again.Kind regardsSadie Luton Team

8/10 Bueno

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall good value for money
I only stayed overnight with my baby to break up a longer journey so our time in the hotel was limited.
Se hospedó 1 noche en enero de 2024
Respuesta de Ali, el 27 ene. 2024
Dear MichelleThank you for taking your time out to review our hotel. We would like to welcome you back to stay with us longer to get the full experience. We look forward to seeing you again soon.Kind regardsSadie Luton Team

10/10 Excelente

Kingsley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Ali, el 27 ene. 2024
Dear KingsleyThank you for a great review. We hope to see you again.Kind regardsSadie Luton Team

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ali, el 27 ene. 2024
Dear PeterThank you for your great review of our hotel, we hope to host you again soon.Kind regardsSadie Luton Team

10/10 Excelente

Suzanne

Viaje familiar
Great location
Hotel was very clean and staff were amazing. Location is very convenient to bus and train. Would definitely stay again.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Ali, el 6 ene. 2024
Dear SuzzaneThank you for your excellent review about our hotel, staff and location. We look forward to hosting you again.Kind regardsSadie Luton Team

8/10 Bueno

Travis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ali, el 6 ene. 2024
Dear TravisThank you for your great review, we hope to see you again.Kind regardsSadie Luton Team

8/10 Bueno

Gareth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was very modern with good facilities. Had secure onsite parking. Evening meal was good but breakfast disappointing and expensive
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ali, el 3 dic. 2023
Desr GarethThank you for your review and feedback, it helps to improve on our offering. We hope to see you again.Kind regardsSadie Luton Team

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ali, el 13 nov. 2023
Dear DavidThank you for a great review, we hope to see you again.Kind regardsSadie Luton Ream

10/10 Excelente

Sheri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were very friendly & helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ali, el 12 nov. 2023
Dear SheriThank you for your excellent review and appreciation of our staff. It was a pleasure hosting you and we look forward to seeing you again.Kind regardsSadie Luton Team

8/10 Bueno

Stewart

Se hospedó 1 noche en noviembre de 2023
Respuesta de Ali, el 12 nov. 2023
Dear StewartThank you for a wonderful review. We hope to see you again.Kind regardsSadie Luton Team

10/10 Excelente

Stig

Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear StigThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

10/10 Excelente

Andrew

Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear AndrewThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

6/10 Aceptable

Timothy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed at the Sadie Best Western after an unexpected pause to our journey home. The staff were very accommodating, and managed to get a cot into our room at short notice. The room was a decent size, clean and it was convenient for us at the time. Considering how much the night in the room cost (around £130) I would have expected parking and breakfast to be included, but we had to pay extra for both. Potentially we got snubbed here due to booking last minute. Overall, a good, but expensive, hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear TimothyThank you for your review, unfortunately the prices go up and down depending on the day, we hope to see you again soon.Sadie Luton Team

10/10 Excelente

Obinna Ifeanyi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear Obinna IfeanyiThank you for an excellent review, we hope to see you again soon.Sadie Luton Team

8/10 Bueno

PO YING

Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear Po YingThank you for excellent review. We hope to see you again.Sadie Luton Team

8/10 Bueno

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Extremely fritand helpful staff excellent value for money
Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear PaulThank you for a great review, we hopw to see you again.Sadie Luton Team

10/10 Excelente

Hannah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very modern and sleek looking. comfy beds and overall excellent for what paid. Great location to luton airport too.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear HannahThank for a great review of our hotel, we hope to host you again soon.Sadie Luton Team

2/10 Terrible

Dimitrios

Se hospedó 1 noche en octubre de 2023
Respuesta de Ali, el 7 oct. 2023
Dear Mr DimitriosPlease could you reach out to us and let us know what was the problem, if you don't tell us we won't know how to rectify the situation. Thank you.Kind regardsGeneral ManagerSadie Best Western Luton

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 7 oct. 2023
Dear JohnThank you for a wonderful review, we hope to see you again.Kind regardsGeneral ManagerSadie Best Western Luton

8/10 Bueno

Olubunmi

Se hospedó 3 noches en septiembre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear OlunbumiThank you for a great review, we hope to see you again.Sadie Luton Team

6/10 Aceptable

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No King Beds in Hotel
The hotel DOES NOT have King sized beds as advertised, in any room! The hotel is new. The tech is nice. Mattresses are very soft which we did not like. Breakfast was ok and location very close to the train station was nice. Rooms are small but adequate.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 1 nov. 2023
Hi WayneKing size beds are 1600mm wide and we have quite a few of them. If you had asked reception they would have addressed the situation for you.Sadie Luton Team

10/10 Excelente

Vladimir

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great airport proprty.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 7 oct. 2023
Dear VladimirThank you for a great review, we hope to see you again soon.Kind regardsGeneral ManagerSadie Best Western Luton

10/10 Excelente

Jake

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
right in the middle of the town centre so everything is walkable. Room was in impressive condition with classy interior and furnishing despite being a bit on the smaller side.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 7 oct. 2023
Dear Jake Thank you for a fantastic review, we hope you will stay with us again.Kind regardsGeneral ManagerSadie Best Western Luton

2/10 Terrible

Teoh, Stevenage

Viaje de negocios
No le gustó: Limpieza y servicio y personal
The room is dirty lots of dust. Even on the desk.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear TeohWe are sorry to hear that, you should have let reception know and would have relocated you. We have taken it up with our cleaning contractors. Please ask for me when you come back to the hotel.

10/10 Excelente

Leah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean finish
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ali, el 1 nov. 2023
Dear LeahThank you for your excellent review. We hope to see you again.Sadie Luton Team

10/10 Excelente

nadia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personnel accueillant et sympathique ! Les chambres sont fonctionnels et de qualité, elles valent leurs prix !
Se hospedó 1 noche en agosto de 2023
Respuesta de Ali, el 12 nov. 2023
Chère Nadia, Merci pour cette merveilleuse critique. Nous espérons vous revoir bientôt. Cordialement, l'équipe Sadie Luton

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de Ali, el 12 nov. 2023
Dear AnonymousThank you for your review. Please let us know where we failed you. Thank you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was extremely attentive and helpful. Room was really nice and the location was great.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ali, el 12 nov. 2023
Dear AnonymousThank you for a wonderful score, we hope to see you again.Kind regardsSadie Luton Team

2/10 Terrible

howard

Se hospedó 1 noche en agosto de 2023
Respuesta de Ali, el 12 nov. 2023
Dear HowardWe are disappointed to see that you did not enjoy your stay, perhaps if you can get in touch with us and let us know what the problem was. Thank you.Kind regards Sadie Luton Team

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Ali, el 8 ago. 2023
Dear JamesThank you a great review, we are pleased to have hosted you and look forward to your next visit.Kind regardsSadie Luton Team

10/10 Excelente

Lyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spotless
Our stay was fantastic. Hotel was nice and clean and rooms were immaculate. Staff friendly.
Se hospedó 1 noche en agosto de 2023
Respuesta de Ali, el 7 ago. 2023
Dear LynThank you so much for your excellent review of our hotel and staff. We look forward to you staying with us again soon.Kind regardsSadie Luton Team

6/10 Aceptable

Christopher

Viaje familiar
Served its purpose for an overnight stay. Nothing special but comfortable
Se hospedó 1 noche en julio de 2023
Respuesta de Ali, el 7 ago. 2023
Dear ChristopherThank you for your review.Kind regardsSadie Luton Team

10/10 Excelente

Brianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Ali, el 1 ago. 2023
Dear BrianneThank you for an excellent review, we look forward to seeing you again.Kind regardsSadie Luton Team

8/10 Bueno

Shamiso

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The rooms were clean and tidy. Enjoyed my stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Ali, el 1 ago. 2023
Dear SharmisoThank you for a great review, hope to see you again soon.Kind regardsSadie Luton Team

10/10 Excelente

Berner

Se hospedó 1 noche en julio de 2023
Respuesta de Ali, el 23 jul. 2023
Dear Mr BernerThank you for your wonderful review. We hope to see you again.Sadie Luton Team

8/10 Bueno

Zion

Se hospedó 1 noche en julio de 2023
Respuesta de Ali, el 7 ago. 2023
Dear ZionThank you for your review, we hope to see you again.Kind regardsSadie Luton Team

10/10 Excelente

Oliver

Se hospedó 1 noche en julio de 2023
Respuesta de Ali, el 11 jul. 2023
Dear OliverThank for your great review. We hope to see you again soon.Kind regardsSadie Luton Team