Villa Deluxe, sobre el agua | Vista aérea

Opiniones de Centara Grand Island Resort & Spa Maldives

5 out of 5
Centara Grand Island Resort & Spa Maldives
Centara Grand Island, South Ari Atoll, Machchafushi

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 128 de 161 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 24 de 161 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 161 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 161 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 161 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ariel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal es excelente
Respuesta de Centara Grand Island Resort & Spa Maldives, el 8 dic. 2022
Dear Ariel,Warm greetings from Centara Grand Maldives in South Ari Atoll!Thank you for your review and we hope to see you again for another amazing Maldivian adventure.Be well and wishing you a great festive season ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

mario miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 2 noches en mayo de 2019
Respuesta de Resort Team, el 1 jul. 2019
Dear Mario, Thank you for the feedback. We hope to welcome you back in the near future. Kind regards Resort Team

10/10 Excelente

mario miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un paraíso
Un lugar maravilloso, con una atención excelente, las habitaciones son muy bonitas, la comida es muy buena, buenos tragos, buenas actividades recreativas en el mar y la playa, sin dudas un lugar paradisíaco
Se hospedó 4 noches en mayo de 2019
Respuesta de Resort Team, el 1 jul. 2019
Dear Guest, Thank you for the feedback. We hope to welcome you back in the near future. Kind regards Resort Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El trato del personal es excelente. Se esfuerzan para hacer sentir bien al turista desde que se llega a Male hasta que se vuelve al aeropuerto para partir.
Se hospedó 6 noches en diciembre de 2018
Respuesta de Riaan, el 4 ene. 2019
Dear Guest, It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope to welcome you back soon. Best regards,

10/10 Excelente

JORGE FERNANDO, Guadalajara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Falta que el hotel trate mejor al cliente y bo ser tan rigurosos con las reservaciones de los restaurantes

10/10 Excelente

Kristy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We planned this to be our trip of a lifetime and it certainly lived up to the hype. Rooms are beautiful and private. Amanullah took care of us, bringing us buckets of ice, restocking the mini bar, cleaning the room, and leaving sweet touches daily. The ocean is teeming with life just steps from the door. We took several excursions to fish annd see whale sharks, both hugely successful, and snorkeled for hours along the house reef around the atoll. Food was impeccable and had a large variety. Hospitality everywhere-from food service to reception to spa staff-was incredible. We couldn’t have asked for a better vacation. Highly highly recommend.
Se hospedó 7 noches en abril de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 12 abr. 2024
Dear Kristy,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for writing such a positive review on Trip Advisor.It is such a pleasure for us to deliver special moments to our guests, and we feel privileged to work in such a wonderful setting where "paradise" is just within our backyard, and to be able to add our “amazing touch” every day and thank you for mentioning our wonderful colleague Amanulla from the Housekeeping Department, he is truly a gem in our team.We look forward to seeing you again soon here in paradise.Be well and stay safe.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

6/10 Aceptable

Alessandro

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bella Barriera corallina . Struttura un po datata. Cibo scadente con poca scelta quasi tutto aaiatico. Ristorante thai e italiano servizio molto scarso lunghe attese.
Se hospedó 9 noches en marzo de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 10 abr. 2024
Dear Alessandro,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for posting your review here. It was an opportunity for us to understand your needs and concerns while you were still on the island.Indeed, there are some concerns about the communication which could have been avoided, and we appreciate the comments on how the situation was handled. We could certainly do better or adjust our process by knowing the needs, understanding from the experience or suggestions of our guests.As we take all feedback seriously and have investigated the issues you raised with our team, we assure you that this is not the kind of experience we want our guests to have.Once again, please accept our apologies for any inconvenience caused. Even, if you may not consider giving our resort another chance in the future, we will always be glad to welcome you once again.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Gareth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We would just like to say a whole hearted thank you to all the team at Centara Grand for making our stay the most magical and memorable! This was our second visit after being there 8 years ago - we were so excited to return to our favourite place! The level of service was just as amazing as the first time and they were so accommodating in every way. A special shout out to Nabeel who made sure our stay was a smooth and enjoyable as possible and was always on hand with any queries we had. Islam our room cleaner also did a fantastic job and was extremely friendly. We got engaged the second night of our stay with a fantastic beach dinner and now we have memories for life. We can't wait to return in the not so distant future! Thanks so much again!
Se hospedó 7 noches en marzo de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 18 mar. 2024
Dear Gareth,Greetings from the island paradise of Maldives!What fabulous messages, thank you, they tell the story of your stay!We are thrilled to read your review, and thank you for sharing, particularly as you call our staff from various sections who are by nature are very kind- and warm-hearted individuals. They are also amongst our most celebrated team members in the resort and thank you for mentioning Nabil and Islam.Lastly, we hope we will have the opportunity to welcome you back to Centara Grand Maldives again one day soon.Wishing you a blessed year ahead. Be well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

2/10 Terrible

Raad

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Respuesta de Centara Grand Island Resort & Spa Maldives, el 11 mar. 2024
Dear Raad,Greetings from Centara Grand Island Resort & Spa Maldives.Regret to note that we could not verify your low rating based on this lack of information pertaining to this review.We would be happy to assist should you have any further inquiries needed from our end.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Marcelo Curvello Araujo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an amazing time at Centara Grand. The place is absolutely beautiful and the snorkeling straight out of the water villas is amazing. Food is super nice as well and the buffet restaurant was always varied so it never felt samey. All the staff was super friendly but we would like to thank in special Monir who would do our room and every day would leave a beautiful drawing made with sand or other natural materials on our villa floor.
Se hospedó 8 noches en febrero de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 11 mar. 2024
Dear Marcelo Curvello Araujo,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you so much for your wonderful remarks. It’s always a pleasure to have you as our guest, and we hope that you have reached home safely.We truly hope that you have enjoyed your holiday in one of the world's most beautiful destination. It feels great to know that you had embraced the natural beauty of the island and complimented the extra warmth of a genuine Thai and Maldivian welcome from our colleagues and thank you for mentioning Monir, our staff from the Housekeeping Department.Until then, stay safe, take care and have a blessed year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

8/10 Bueno

Luca

Se hospedó 6 noches en febrero de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 25 mar. 2024
Dear Luca,Greetings from Centara Grand Island Resort & Spa Maldives.We thank you for sharing your 4-star rating here.In the meantime, be well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

6/10 Aceptable

ROSHNI

Se hospedó 4 noches en enero de 2024
Respuesta de Centara Grand Island Resort & Spa Maldives, el 25 mar. 2024
Dear ROSHNI,Greetings from Centara Grand Island Resort & Spa Maldives.We thank you for sharing your 3-star rating here.In the meantime, be well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DIVINO!!!!!
Passei momentos inesqueciveis neste resort e adorei a estadia no local. Os funcionarios Rohit Raj e Babu , concierge e camareiro foram super atepnciosos e tornaram a estadia , que incluia o dia do meu aniversario, um momento especial. Toda a equipe do resort merece parabens pelo trabalho. O lugar e DIVINO!!! So existe um detalhe negativo, eles nao possuem uma sala com um ou dois computadores para uso comum do hospedes, o que qq outro hotel ate mais simples tem, assim meu celular deu problema e parou, e tive que contar com a boa vontade da recepcao para usar o laptoop deles e enviar uma mensagem a familia dizendo que estava incomunicavel. No mais tudo impecavel.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 11 ene. 2024
Dear andrea,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you very much for taking the time to share your experiences of your recent visit to our little paradise. We are thrilled that you enjoyed your stay and felt compelled to spread the word about our resort and thank you for mentioning our colleagues, Rohit and Babu for their personalized service and hospitality.On another note, we're terribly sorry to hear that you had a negative impression that we don't have common public computers for guest usage. In fact, we do provide access to a public computer and printing facility at the Island Club lounge. We are sorry if this information was not given to you by our team members at the Reception.Hoping all is not lost and that we will have a chance to welcome you back in the near future.Regards,Centara Grand Island Resort & Spa Maldives Team & Management

10/10 Excelente

Chinmay

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 8 dic. 2023
Dear Chinmay,Thank you for your amazing review of your recent visit to Centara Grand Island Resort & Spa Maldives.We look forward to welcoming you back, for the next chapter in your Centara WOW moments.Wishing you and your family a great New Year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

toru

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place. High hospitality
Se hospedó 3 noches en noviembre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 16 nov. 2023
Dear toru,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you very much for taking time to write in your positive impressions of your recent stay. We truly enjoyed having you on our island and glad to hear that you enjoyed every aspect of our services. We are so proud to have such a great team and thank you for recognizing their efforts as well.We look forward to seeing you again soon.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Luke

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay at the Centara Grand was for our honeymoon and it couldn’t have went any better. From the staff, to waking up with the beautiful ocean view, we will cherish our memories. In our Deluxe Ocean view villa, we were left with beautiful surprises from Afsal in our room. He was a great help and always was available if we needed something. We dined often at the Azzuri Mare restaurant and the staff there was amazing. Sunny and chef Justin were so kind and made sure the food was exactly how we wanted it. We also had Tepenyaki one night and it was a great experience. The chef made it an entertaining experience for all those who ate there. The Reef restaurant had a plethora of food from different cuisines so there was something for everybody to enjoy. We really enjoyed trying other dishes! The staff even set up the Dreams cinema for myself and wife since we were not able to make the cinema night, and wow what a night to remember. I highly recommend staying at the Centara Grand resort for anybody looking to visit the Maldives and hope to return shortly!
Se hospedó 6 noches en octubre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 5 nov. 2023
Dear Luke, Greetings from the island paradise of Centara Grand Maldives.We are extremely pleased and humbled to know that you had the most wonderful island paradise escape with us here at the resort. Indeed, our island is most exceptional, and no aspect is overlooked when it comes to ensuring maximum comfort for our guests.The Centara team is made up of amazing individuals who come together and work as a team to deliver the most memorable experience for all our guests and we thank you for mentioning our colleagues here namely Afsal, Sunny and Chef Justin for all their exceptional service delivery.It was a delight to have you with us, and we look forward to welcoming you back to the island of your own making soon.Stay safe and be well wherever you are now.From all of us,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

takahiro

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en octubre de 2023
Respuesta de CIRM Team, el 14 oct. 2023
Thank you for the feedback, Look forward to see you again

10/10 Excelente

Evelyn, DPO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is my second stay at Centara Grand and it was infinitely better than my first. The majority of the staff remembered me and treated me well. I was pleased with everything at Centara Geand! Mr. Hassan at Best Dives is the primary reason for my second visit. He has amazing patience and delivers superlative customer service.
Respuesta de Centara Grand Island Resort & Spa Maldives, el 6 oct. 2023
Dear Evelyn,Warm greetings from Centara Grand Island & Spa Maldives and thank you for the five-star review. We greatly appreciate your wonderful feedback.All of us are overjoyed to know that you were blown away by your experience and also it was so gratifying to read the highlight of so many different aspects of your stay with us; mentioning you felt happy and safe, clean, great food and most importantly how wonderful our team has been and thank you for mentioning Hassan from Best Dives Maldives.We are so glad you had a wonderful time with us during your stay and hope to welcome you back very soon!Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Toni, Rex

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I cannot begin to describe how amazing this place is. The property is stunning. I celebrated my 35th birthday here. The staff were truly exceptional. June, Senthil, Sathish, Habib, Shimol are just a few of the names that I can remember. The lady who runs the Thai restaurant, the front desk staff, the chef of the Thai restaurant and our room attendant also exceeded our expectations at every turn. The food was amazing. We snorkeled, took a Thai cooking class, took a mixology class, went fishing, dolphin cruised, had a wild and whacky experience on the fun toy, spent 2 days at the spa, and had a special lobster dinner. Everyone seemed happy and like they were dedicated to making our trip amazing. There are other things that really made this place a gem. Their commitment to sustainability was pronounced and as the climate changes, I felt proud to be at a place that makes this a priority. The meet and greet at the airport also made for a smooth travel experience. I highly recommend staying Centara Grand.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 6 oct. 2023
Dear Toni, Thank you for the amazing recommendation and for tagging us as a 5-star rating on Expedia. We truly hope that you have enjoyed your holiday in one of the world's most beautiful destinations. We are truly happy that we have made this possible during your stay. Your positive impressions and feedback will be shared with the rest of the team especially to all those mentioned here as this will inspire even more to offer uniquely personal and memorable experiences. Once again, our sincere appreciation and hope to welcome you back again for another amazing Maldivian experience. Stay safe and be well. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Dewei

Se hospedó 6 noches en septiembre de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 6 oct. 2023
Dear Dewei, Thank you for the full rating and you made our day.Once again, our sincere appreciation and hope to welcome you back in the near future for another amazing Maldivian experience.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

8/10 Bueno

Wing Cheong

Se hospedó 6 noches en agosto de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 6 oct. 2023
Dear Wing Cheong,Thank you for the full rating and you made our day.Once again, our sincere appreciation and hope to welcome you back in the near future for another amazing Maldivian experience.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Justin

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Ananda, Fort Lauderdale

Se hospedó 5 noches en mayo de 2023

10/10 Excelente

leonardo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me and my husband came here for our honeymoon, first time visiting Maldives and it was absolutely breathtaking and beautiful. We will definitely be coming back again. Although we had some difficulties getting to our resort due to flight delays Anurag the reservation manager helped us out so much and made sure we got our full 7 night stay since we got their 2 days late. We were very grateful and blessed for him. Sunny the waiter at azzuri was so kind and sweet and me and my husband really bonded with him throughout our visit, Habib from the buffet and the chef that always made our eggs the way we like them were also very kind hearted and really everyone was great! Our room was absolutely beautiful, I wanted an over water villa with pool and I got one and I was satisfied. Food was delicious a little different then what me and husband are use to since we are from Texas but we expanded our taste buds. I will say I wish they had more restaurants because by day 5 we were pretty much tired of eating the same thing. The seaplane for me was not that great because I was very nauseous and hot since there’s no air conditioning but we managed. Thank you to everyone at Centara Resort for making it an amazing experience for us!!
Respuesta de Centara Grand Island Resort & Spa Maldives, el 8 may. 2023
Dear leonardo,Warm greetings from paradise, Maldives!Thank you for sharing your fabulous experience with us and for sharing this to Expedia readers and travelers looking for the perfect resort holiday destination.We are so grateful to know that our team have succeeded in exceeding your expectations. We will certainly share your positive comments to Anurag, Sunny and Habib for taking special care of you who undoubtedly made a difference in your stay.Thank you once again for recommending us so highly. We would be happy to welcome you back to the Centara Family very soon.Wishing you and your family a blessed year ahead. Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Vineshkumar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lagoon is amazing and great for swimming and Snorkelling. The property is very clean and well looked after. Excellent at catering for people with allergies. Good choice of drinks in all inclusive package..
Se hospedó 7 noches en abril de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 30 abr. 2023
Dear Vineshkumar, Greetings from Centara Grand Island Resort & Spa Maldives.We hope that you have reached home safely and really appreciate your positive feedback on us.What an honor it is to be among your favorite destination. The entire Centara family appreciate your thoughtful words to our resort, and we hope we will continue to be your first thought when planning for your trips to come.We look forward to hosting you again soon for another fantastic experience, and we would like to take this opportunity to express our gratitude and appreciation of your support towards our Thai brand.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Justin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 30 abr. 2023
Dear Justin,Thank you very much for choosing to stay with us at Centara Grand Maldives and for posting this rating on Expedia.Thank you once again for your rating. We look forward to welcome you back again.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Udo, Salzburg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very nice and the staff is very attentive: Starting from the dive base team (Stefania, Ivan and Sven), over Anish (fitness center) to Masoud, who bakes his wonderful Naan bread and serves it to each table individually. We enjoyed a relaxing holiday in a beautiful part of the south Ari atoll.
Se hospedó 10 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 6 abr. 2023
Dear Udo,Sunny greetings from Centara Grand Island Resort & Spa Maldives.Thank you so much for the time taken to share your vacation experience at Centara Hotels and Resorts collection. We are simply overwhelmed to learn that you had one of the best vacations with us. From the wonderful location, food choices, service from all over the resort and especially the personalize service given by Stefania, Ivan, Sven, Anish and Chef Masud who had exceeded your expectations, and we thank you for the recognition given to all of them.We hope that Centara Grand Maldives will remain as the destination of your choice whenever your travel plan brings you back to the Maldives.In the meantime, stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 30 abr. 2023
Dear Richard,Thank you very much for choosing to stay with us at Centara Grand Maldives and for posting this rating on Expedia.Thank you once again for your rating. We look forward to welcome you back again.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Ailene R

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They have a very nice staff and good customer service.
Se hospedó 5 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 27 mar. 2023
Dear Ailene R,Greetings from Centara Grand Island Resort & Spa Maldives.We thank you for sharing your amazing feedback here on Expedia.We are truly pleased to read your positive comments and we wish to assure you that we will not miss to thank our colleagues who had all made your visit a memorable one.Thank you once again and we look forward to welcoming you back to our little slice of paradise soon.In the meantime, be well and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Mark

Se hospedó 6 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 30 abr. 2023
Dear Mark,Thank you very much for choosing to stay with us at Centara Grand Maldives and for posting this rating on Expedia.Thank you once again for your rating. We look forward to welcome you back again.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

8/10 Bueno

Lana

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
remote, yet gorgeous and quiet island. What a beauty. Staff are from various Asian countries and all very nice. rebottled water is a problem for us, we had diarrhea the first night. there were no bottled waters at the island hotel, so we had to boil the water in our room to work around the water quality issue.
Se hospedó 5 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 14 mar. 2023
Dear Lana,Greetings from Centara Grand Island Resort & Spa Maldives.We hope that you have reached home safely and really appreciate your feedback on us and for allowing us to respond to your comments here.First of all, please accept our heartfelt apologies for the inconvenience that you have experienced during your stay with us. We would like to personally assure you that our guest's health, safety and wellbeing is our utmost priority and we have taken the necessary steps including following all the mandatory guidelines and safety protocols set by the Health Protection Agency (HPA) and the Government of Maldives.We have checked with our Front Office team that you had communicated with, and sadly we did not find any records of developed symptom, or any illness reported to the resort Doctor. Hence, a proper investigation could have been initiated during your stay. Should our team had been notified earlier regarding the severity of your condition, we would have offered further medical assistance and/or laboratory testing immediately. We would like to clarify that our water safety monitoring and water bottle disinfection process was maintained as per the standards, records were available and verified. Our external monthly analysis report did not indicate presence of any pathogens in the drinking water. A large volume of water bottles were distributed to different outlets and villas within that period and if the suspected source was the bottled drinking water, the outbreak would have been massive considering the occupancy and water consumption at that time. We do however sincerely hope that you have since fully recovered from this ordeal and that this matter has not too severely overshadowed your time with us.We appreciate your feedback and certainly hope that the above concerns communicated will not deter from your future stays with us. In addition, hopefully it clears the points for future guests who is considering visiting our lovely island resort and team.On another note, we also would like to thank you for highlighting the pristine beauty of our island and the kind hospitality extended by our team members.On behalf of all of our colleagues on the island, we would like to wish you and your loved ones a healthy and safe year ahead. See you again soon.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Katrina

Se hospedó 3 noches en marzo de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 14 mar. 2023
Dear Katrina,Thank you very much for taking the time to share the highest rating for us following your recent stay here at Centara Grand Maldives.We are looking forward to extending another Centara experience with you, here on our chic paradise once again in the near future.In the meantime, stay safe!Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

WAKANA

Se hospedó 5 noches en febrero de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 14 mar. 2023
Dear WAKANA,Greetings from Centara Grand Island Resort & Spa Maldives.Thank you for taking the time to share this excellent rating. We are happy to hear that you have enjoyed our resort experience, the professional hospitality and appreciated the positive attitude of the team. We are glad you had a wonderful time with us during your stay and hope to welcome you back very soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The finest Resort I have ever stayed . The staff are incredibly nice and compassionate.
Se hospedó 7 noches en enero de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 16 feb. 2023
Dear Mark,We were all delighted reading your review here on Expedia. From all of us at Centara Grand Maldives, a very sincere thank you for taking the time to post such an overwhelming review of your experience with us.It was indeed a pleasure being your host during your recent island getaway in our little piece of paradise and we hope to see you again soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Scott

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great stay for 2 nights. It did give me an eye-opening experience after I've been with so many resorts/hotels. The Family Overwater Villa is perfect, especially good for snorkeling with not only all kinds of fishes but also sea turtle and small tame sharks. Also, the receptionist Ms. Chanataphy (I could only remember the first few letters correctly) was very helpful, assisting us to take care of Covid testing, sunset fishing booking, and other time-senstitive stuffs for our short stay. If anything to improve, I'd say the online communication through email and their app can be more responsive. Overall, it's worth 9.4/10 rating!
Se hospedó 2 noches en enero de 2023
Respuesta de Centara Grand Island Resort & Spa Maldives, el 5 feb. 2023
Dear Scott,Greetings from Centara Grand Island Resort & Spa Maldives.With so many great places to choose from, it’s an honor that you decided to select Centara Grand and it sounds like we have made a great first impression. We are so pleased to hear you found our product and services to your liking as we are committed to providing high-quality customer service, and thank you for mentioning our colleague, Chanapha from the Reception for her competent service.We look forward to seeing you again soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stunning resort and Absolutely first class service
Respuesta de Centara Grand Island Resort & Spa Maldives, el 11 ene. 2023
Dear Daniel,Greetings from Centara Grand Island Resort & Spa, Maldives.We really appreciate you taking the time out to share your experience with us. We thank you for your comments regarding our customer service and that our staff members take their roles in our industry to provide the quality customer service that our guests expect.We hope that you have taken some amazing experiences and everlasting memories from this island. Nevertheless, we look forward to welcoming you again in the future.Wishing you a safe and healthy year ahead.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Ng

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best thing living in the water villa is that the ocean is just a staircase away. 1, 2, 3, and there is the coral reef. Whole island is surrounded by corals of different colours. The water is not so deep but just as clear as possible to let you see all the living creatures. I was lucky to meet a giant turtle twice in front of my villa. And if you are still looking for something more exciting, join the excursions! The must-joins are whale sharks, colour sea turtles and reef mantas tours. We took 1.5 hours boat trip, and I was lucky enough to see the first two, thanks to the fabulously helpful coach @Choppi and @Saafai. Special thanks to Choppi for helping my mum in swimming and getting her squeezed in to see all the animals. @Sathish makes the best cocktail, including something warm to fill my Chinese stomach. @Sojib, @Green and @Santa at the Reef Restaurant also make a family trip completely worthy.
Respuesta de Centara Grand Island Resort & Spa Maldives, el 8 dic. 2022
Dear Ng,Thank you for choosing to stay at Centara Grand Maldives on your recent journey to the Maldives and thank you for taking the time to write and share such an amazing review.We are truly humbled to read your comments and to see how much you enjoyed your time here so much. To know that you were able to connect and create beautiful memories that you can cherish for a lifetime means a lot - we love helping guests to do just that.It is truly pleasing to see too, that Choppi, Saafai, Sathish, Sojib, Green and Santa went above and beyond to ensure that your stay was a truly magical and unforgettable one.We hope that we will have the opportunity to welcome you back to our beautiful paradise one day soon.We hope that you're doing well wherever you are now.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Christer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en noviembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 8 dic. 2022
Dear Christer,Warm greetings from paradise, Maldives!Thank you for sharing your full rating for Centara Grand Island Resort & Spa Maldives.We would be happy to welcome you back to the Centara Family very soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Issarawudhi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The services and staffs are incredible
Se hospedó 4 noches en octubre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 7 nov. 2022
Dear Issarawudhi,We were all delighted reading your review here on Expedia. From all of us at Centara Grand Maldives, a very sincere thank you for taking the time to post such an overwhelming review of your experience with us. It was indeed a pleasure being your host during your recent island getaway in our little piece of paradise and we hope to see you again soon.Stay safe and take care.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Uwe, Muenchen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for this very nice vacation on a very nice island.
Se hospedó 15 noches en septiembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 16 oct. 2022
Dear Uwe, Greetings from Centara Grand Maldives. Thank you for this wonderful review. It is always a pleasure to hear of our guests’ incredible experiences. Each one of our dedicated colleagues aims to deliver joy to our valued guests, and we sincerely appreciate your recognition of their hard work. We look forward to seeing you soon. In the meantime, stay safe and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff was exceptionally friendly and accommodating. They all really went above and beyond to create a one of a kind experience.
Se hospedó 7 noches en septiembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 3 oct. 2022
Dear Robert,Greetings from Centara Grand Island Resort & Spa Maldives.We appreciate your thoughts and for sharing your comments with us. We are glad that you have enjoyed your stay experience as well. Looking forward to welcoming you back soon.Stay safe and be well.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Amirmahdi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 3 oct. 2022
Dear Amirmahdi,Greetings from the island paradise of Centara Grand Maldives.We are in high spirits reading your rating on us, thank you!See you soon and take care wherever you are now.Sunny Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Timothy Steven

Se hospedó 4 noches en septiembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 4 ene. 2023
Dear Timothy Steven, thank you for taking the time to tell us about your experience at Centara Grand Maldives. We hope that you have taken some amazing experiences and everlasting memories from this beautiful island. Wishing you a successful and great year ahead and hope to see you again soon. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Sarah

Se hospedó 7 noches en septiembre de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 4 ene. 2023
Dear Sarah, thank you for taking the time to tell us about your experience at Centara Grand Maldives. We hope that you have taken some amazing experiences and everlasting memories from this beautiful island. Wishing you a successful and great year ahead and hope to see you again soon. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Nizar

Se hospedó 7 noches en agosto de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 4 ene. 2023
Dear Nizar, thank you for taking the time to tell us about your experience at Centara Grand Maldives. We hope that you have taken some amazing experiences and everlasting memories from this beautiful island. Wishing you a successful and great year ahead and hope to see you again soon. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

JACQUELINE GEOK LIAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has various activities and the Thai dining was excellent. The staff are very friendly and helpful. We thoroughly enjoyed ourselves except for the high price of the activities such as semi-submarine and parasailing, etc I supposed it's the same in every part of Maldives. One area to highlight would be that staff can be more proactive and lookout for guests who do not put on their mask when they help themselves to the buffet. A staff should be on a lookout for such incidents. Overall it was one of our best trips ever. Will definitely be back again. Great job to the GM of Centara Grand and her excellent team!
Se hospedó 3 noches en agosto de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 18 ago. 2022
Dear Ms. Jacqueline, Greetings from Centara Grand Island Resort & Spa Maldives. We hope that you have reached home safely and really appreciate your positive feedback on us. What an honor it is to be among your favorite destination. The entire Centara family appreciate your thoughtful words to our resort and we hope we will continue to be your first thought when planning for your trips to come. We have also taken note on your comments in regards to our staff engagement on the face mask protocol. Hence, our team will review this areas for internal improvement as soon as possible. We look forward to hosting you again soon for another fantastic experience, and we would like to take this opportunity to express our gratitude and appreciation of your support towards our brand. Stay safe and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Mohamad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 5 noches en julio de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 7 ago. 2022
Dear Mohamad, Greetings from paradise, Maldives! We hope that you had an amazing stay with us here at Centara Grand Maldives and have managed to capture some everlasting memories for you to bring back home. We look forward to your next visit and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Sukruth Nagarimadugu

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en junio de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 24 oct. 2022
Dear Sukruth Nagarimadugu,Thank you for taking the time to tell us about your experience at Centara Grand Maldives.We hope that you have taken some amazing experiences and everlasting memories from this beautiful island.Wishing you a successful and great year ahead and hope to see you again soon.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Benjamin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
By far the best experience we've had for our first time resort! Everyone was kind and engaging. Staff always made sure you were well informed about different events happening and provide excellent service. I highly recommend this as a MUST stay.
Se hospedó 6 noches en mayo de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 24 oct. 2022
Dear Benjamin,Thank you very much for taking the time to share the highest rating for us and your feedback following your stay here at Centara Grand Island Resort & Spa Maldives. We are very glad to hear your appreciation for our team.We are looking forward to extend another Centara experience with you, here on our chic paradise once again in the near future.In the meantime, stay safe.Regards,Centara Grand Island Resort & Spa Maldives Team and Management

10/10 Excelente

Richard B

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, wonderful food and hospitality.
Se hospedó 5 noches en abril de 2022
Respuesta de Centara Grand Island Resort & Spa Maldives, el 3 may. 2022
Dear Richard B, Greetings from Centara Grand Island Resort & Spa Maldives. We hope that you have reached home safely and really appreciate your positive feedback on us. What an honor it is to be among your favorite destination. The entire Centara family appreciate your thoughtful words to our resort and we hope we will continue to be your first thought when planning for your trips to come. We look forward to hosting you again soon for another fantastic experience, and we would like to take this opportunity to express our gratitude and appreciation of your support towards our brand. Stay safe and take care. Regards, Centara Grand Island Resort & Spa Maldives Team and Management